- SWANcom - swanlibraries.net

SD WorkFlows training on Circulation User Groups --- similar to Millennium "Linked Patrons"

by Kate Boyle

+++ Please route to appropriate personnel +++ Remember "linked patrons" -- Renee will be training SWAN libraries on how to use a similar (but not same) feature in WorkFlows called "User Groups" on Monday, July 25th. Are you interested in finding out how you can join your library users into a group? Then this workshop is for you. "User Groups" has been piloted by a SWAN library and will available on an individual library basis beginning August 1, 2016. There are a number of options to be considered as you implement User Groups - come to learn all the details. The different policies, levels of responsibility, responsibility types and access options will be demonstrated. Register in L2 at http://www.librarylearning.info/events/?eventID=23032 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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*Resolved* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

The issue has been resolved and SirsiDynix support has already implemented a fix to prevent the bug from reoccurring. Enterprise logins are back online, and any offline circ transactions you may have had will be processed overnight tonight. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 2:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Symphony WorkFlows Outage 6/15 Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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*Update* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Symphony WorkFlows Outage 6/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Attention: Cataloging and Technical Services Staff

by Karen Bar

SWAN Member Libraries: In order to improve the customer experience when placing volume level holds, SWAN has standardized the volume level information. This document is intended to provide best practices for a variety of materials. The best practices developed during the migration process continue and we have included additional examples for improved consistency. Please use these standards effective immediately. Special thanks to Joy Anhalt (Tinley Park Public Library), Rebecca Bartlett (La Grange Public Library), Amy Prechel (Westmont Public Library) and Amy Weiss (Woodridge Public Library) for their work on these standards and this document. If you have any questions, Please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

9 years, 3 months

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SVA Failed Calls Notices

by Samantha Dietel

Everyone - We've received some questions and concerns about the SVA Failed Calls Notices report. The SVA Failed Calls Notices report is run once daily at 8 pm for the entire consortium. Attempting to run this report at your library will notify patrons for ALL libraries unnecessarily and may cause confusion for your patrons. As a reminder, SVA runs throughout the day, and a list of failed calls compiles with each run. When the SVA Failed Calls Notices report runs at 8 pm, it emails notices to any user that has an email address in his or her record. Then, library staff can view the finished report in WorkFlows to see which notices failed. The NOTICES/NOTICES user was created with the ability to view Finished Reports only so that staff can collect the completed report after it has run. Please do not attempt to run this report for yourselves, as SWAN is running this report for you daily. Please continue to log in as NOTICES/NOTICES to view the finished report for your library and contact your users as needed. There is no need to enter any kind of override password to access a wizard other than Finished Reports. If you have any questions, please call us or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you! Samantha Dietel SWAN Member Services Consultant Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://www.railslibraries.info

9 years, 3 months

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Two updates on notices

by Kate Boyle

+++Please Route to appropriate Personnel +++ I have two pieces of information to pass on to Circulation staff: #1 from Reed Farnsworth at SirsiDynix --- "Improvement to SMS to be Implemented" SirsiDynix is pleased to announce that we have identified an additional improvement that we expect will further alleviate the SMS issue related to patrons not receiving text messages for holds, overdues, etc. We will implement this update at approximately 1:00 p.m. Mountain Time on Monday, June 13th, 2016, for customers worldwide. We will notify you when the process has completed. " No need to worry about the timing on this our SMS overdue and bill reports are run at 9 AM. And our SMS hold pickups are run at 9 AM, Noon, 3 PM, 6 PM and 9 PM. So, our reports should not be effected. Hopefully this fix will see an end to our reported problems with a few patrons still not getting their text messages. #2 regarding SVA (robo-calling of patron notices) The reports are all running perfectly. On a daily basis over 600 calls are made to notify patrons of items on the holdshelf, overdues, and bills. Any patrons that are not contacted by 7:00 PM appear on the failed calls notices reports. There are two of these one for hold pickups - which we attempt to deliver by email, if the patron has an email account. We are not printing any remaining failed hold notices as by the time they reached the patron via US mail the material would have already been removed from the holdshelf and sent home. . The other report for failed calls for overdues and bills, we attempt to deliver via email and if there is no email in the record we print these and mail them to the patron. Beginning tomorrow libraries can access the report of failed calls for hold notices in WorkFlows reports. You need to login using a new user = Notices/ Notices (instead of Report/reports). These notices will be the failed calls - meaning we were not able to reach the patron via phone or email. You may want to try and call these patrons yourself. You might also want to check their user record to make certain their phone number is in the first phone number field and if they have an email to be updated. And of course, before you do anything, you may want to check to see if the patron has already picked up the material. If you have any questions, please call us or open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>). Everyone have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Checkout histories restored

by Dave Pacin

SirsiDynix was able to restore the checkout history. For any staff people that were affected by this, please check and make sure it looks ok (if you haven't done so already). Let us know if anything looks amiss, and thank you again for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Checkout histories missing for many patrons

by Dave Pacin

About 4 days ago the checkout histories for a number of random patrons was inadvertently deleted. We are working with SiriDynix to get these restored and we will update everyone as soon as we have something new. Thank you for your patience and for opening tickets, your information has been helpful! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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SVA Failed Calls Notices

by Lauren Levaggi

SWAN Libraries - You will be receiving reports for yesterday's SVA hold pickup notices that failed. They will be emailed to your generic email accounts that include your 3 letter agency code (XXX(a)notices.swanlibraries.net) Thank you for your patience, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Last night SVA emails

by Kate Boyle

Everyone --- I wanted to apologize for the rash of emails you might have received last night regarding SVA. The report we were generating to provide libraries with a copy of SVA calls that failed to complete went awry (nuts). We are working towards a solution before tonight and will not run this report until we are certain it is behaving as anticipated. Thank you for your understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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New Enterprise features!

by Dave Pacin

SWAN is preparing to roll out new themes and several new features for Enterprise! SWAN libraries will get their themes in batches by the end of Friday, June 10th. Here is a list of changes to look for: * Your local holdings will now show in the list of search results so you don't need to go into the full record to see what's on the shelf * The content at the top of the detailed display has been compressed to reduce scrolling * The bottom of the detailed display now uses tabs to present information; please note that this is still a little buggy and will sometimes show the drawers instead * The display of personal information now looks different and includes patron expiration date and last activity date * More space for library logo; all themes now have white background in header * The library logo now links to the Enterprise home page instead of your library's home page * Updated themes! If you want to change your color scheme, please submit a help ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net> Clicker here for screen shots<https://support.swanlibraries.net/news/2016-06-06/new-features-enterprise> Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

9 years, 3 months

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Attn: Cataloging and Technical Services Staff

by Karen Bar

Item Category 3 SWAN staff is continuing work on a data project with SirsiDynix to tweak the facets in Enterprise. Eventually we will have a fiction/nonfiction facet. SirsiDynix performed some data work at the end of May that populated Item Category 3 for fiction/nonfiction for some of the existing items. Work is not complete and is still being tweaked. Some staff have reported ****** displaying in Item Category 3. This is temporary and will soon be adjusted. The Item Category 3 information is pulled from the bibliographic record and is shared by all. Please do not change the Item Category 3, as it is intended to be automatically populated by a custom report and this data is being used to enhance the patron experience in Enterprise. We will send updates as this project progresses. If you have any questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

9 years, 3 months

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SVA is live

by Kate Boyle

Today is June 6th and everyone know what that means --- SVA (robo-calling of patron notices) starts today. As you read this email, the reports are running and compiling the calls to be made later today. As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). Patrons with a notice preference of PHONE will receive calls for hold pickup, overdues, and bills (unless your library requested differently). Overdues are generated on the same schedule as the SMS, Email and Print notices. On an odd occasion, due to the large number of Circulation Rules in our consortia, patrons may receive a second phone call with additional notices on the same day. For more information, please refer to documentation at : https://support.swanlibraries.net/news/2016-04-11/swan-sva-automated-phone-… If you should have any questions, please call us (630-734-5153) or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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SWAN June 2, 2016 Quarterly Meeting ByLaws Results & Presentation

by webmaster＠swanlibraries.net

9 years, 3 months

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SWAN Staff announcement

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - Edlyn LeFevour is no longer part of the SWAN staff. If you or your staff should have any questions that you would previously ask of Edlyn, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . By employing the ticket system, we can expedite the response to your question or concern. We appreciate your cooperation and understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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SWAN Staff Out of Office Wednesday 6/1 for Off-Site Staff Meeting

by webmaster＠swanlibraries.net

9 years, 4 months

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 6/2 Now Online

by Brande Overbey

SWAN Member Libraries: The June SWAN Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/ag… Meeting packet (20 pages): https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/pa… This meeting will be streamed live at http://live.railslibraries.info/ . At this meeting we will be providing an update on SWAN Futures and SWAN Facilities projects and plans for a revised FY17 budget, reviewing the 2016 Board election results, and holding a vote on the proposed SWAN Bylaw revisions. Please note that directors will need to be in attendance in person if they wish to vote on the bylaw revisions, as our live streaming setup does not allow for verified identification. We hope to see you this Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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*Concluded* Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by Steven Schlewitt

SWAN Member Library Staff: The scheduled database maintenance has concluded successfully. WorkFlows is now back online and the Enterprise catalog is fully accessible. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, May 28, 2016 7:18 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Importance: High SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

9 years, 4 months

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Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by Steven Schlewitt

SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

9 years, 4 months

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Non SWAN RB totals April 2016

by Edlyn LeFevour

Here they are Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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2016 SWAN Board Election Results

by Brande Overbey

SWAN Member Libraries: The SWAN Board election for its three at-large representative concluded on Friday 5/20. Congratulations to Doug Losey of Hillside and Kristina Howard of Prairie State College who were re-elected to serve, and to Tiffany Verzani from Elmwood Park who was newly elected. They will all begin this new three year term starting on July 1st 2016. Additionally, SWAN will have its June Quarterly meeting in RAILS Burr Ridge on Thursday June 2nd at 9:30AM. We will also be using a live video stream of the event. Directors are encouraged to attend as SWAN Bylaw changes will be voted on, which can only be done in person. I will send an additional SWANcom when the agenda and packet for that event are ready for your review. We hope to see you next Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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SWAN SD Cataloging Training June 8, 2016

by Karen Bar

SWAN staff will present a cataloging training workshop on June 8, 2016 at 9:30 a.m. to 12:00 p.m. This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. Registration is via L2 http://www.librarylearning.info/events/?eventID=22807 Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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Advance Preview of the 1st Annual SWAN Event Friday, July 22nd

by Aaron Skog

SWAN Member Libraries: I wanted to share with you how excited we are for the event we are planning for Friday, July 22. We have booked the Moraine Valley Community College Business and Conference Center for our meeting, which will have a large space for our kickoff keynote speaker and smaller spaces for our program. Take a moment to read over our news post about the event, which we hope has something for everyone. One hint: BLUEcloud Analytics! https://support.swanlibraries.net/news/2016-05-19/swan-1st-annual-event-fri… Stay tuned for details on the registration which will be provided through Eventbrite. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by webmaster＠swanlibraries.net

9 years, 4 months

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Attn: Cataloging and Technical Services Staff

by Karen Bar

Cataloging and Technical Services Staff: Based on surveys sent to SWAN Member Libraries and analysis completed by the DUX Team, we are moving forward with some improvements to Enterprise facets in order to enhance the search experience. The number of format facets will be increased in order to provide granularity. The new format facets will be populated from a local 590 tag in the bibliographic record. The new format facets are as follows: ART AUDIOBOOK CASSETTE AUDIOBOOK CD BLU-RAY BOOK (default) no 590 required BRAILLE CD CD MP3 COMPUTER SOFTWARE DEVICE DVD EQUIPMENT EREADER GOVERNMENT DOCUMENT INTERNET RESOURCES KIT LARGE PRINT MAGAZINES AND JOURNALS MICROFILM AND MICROFICHE MISCELLANEOUS NEWSPAPERS OTHER AUDIO OTHER VIDEO PLAYAWAY SHEET MUSIC SPECIAL COLLECTION TOOLS AND THINGS TOYS AND GAMES VIDEO GAME A future memo will detail all of the enhancements to Enterprise. The goal of this communication is to give libraries time to make adjustments to your workflow/cataloging practices and begin adding this 590 to the bibliographic record for any format other than a standard print book. Standard print book is the default and will not require a 590 field. You may begin this new practice effective immediately but please adopt this practice by May 23rd in preparation for SirsiDynix to begin data work later that week. This new 590 field will be entered in Pre-Cats and Full MARC records. I have attached a document with examples for your reference. Please note that these 590 formats are to be entered in ALL CAPS. I will adjust the BRIEF record template to include a 590 reminder field. Please enter the appropriate format or delete the 590 field for a standard print book. Thank you for your assistance with this project. Please contact me with any questions or concerns. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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Franklin Park Public Library District Go-Live on Tuesday 5/10

by webmaster＠swanlibraries.net

9 years, 4 months

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*Concluded* Long-Running Report (ADUText) on Monday morning

by Steven Schlewitt

The ADUText report has concluded successfully. Previously scheduled morning reports will be catching up for the next several hours. Very fortunately, this is the last high-volume run of the ADUText report we current have scheduled, and again, this issue was largely related to the import of library migration data. Any future data processing we'll be performing in this volume we plan on running through an alternate method, which could require some downtime, but will ultimately cause less headaches. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, May 9, 2016 8:28 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Report (ADUText) on Monday morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal report timing by a few hours, and could result in a handful of "locked" item records or "headings need to be indexed" errors on new records. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up once the report has concluded. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the frequency of this issue over the last few weeks. Due to the unpredictable nature of the ADUText record maintenance report, we're unable to foresee how long high-volume record processing might take each evening. With the completion of the Lansing/Franklin Park migrations and our recent change to a weekly discard policy, long-running ADUText reports should be much less frequent in the future. Thank you again for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

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Long-Running Report (ADUText) on Monday morning

by Steven Schlewitt

SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal report timing by a few hours, and could result in a handful of "locked" item records or "headings need to be indexed" errors on new records. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up once the report has concluded. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the frequency of this issue over the last few weeks. Due to the unpredictable nature of the ADUText record maintenance report, we're unable to foresee how long high-volume record processing might take each evening. With the completion of the Lansing/Franklin Park migrations and our recent change to a weekly discard policy, long-running ADUText reports should be much less frequent in the future. Thank you again for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

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*Concluded* Long-Running Report (ADUText) on Friday Morning

by Steven Schlewitt

SWAN Member Library Staff: The ADUText report has finally finished! It appears the report had possibly encountered some bad records in the database, which is what resulted in the excessive runtime. We're currently working with SirsiDynix to resolve these issues moving forward. You may continue to encounter sporadic Hatwrapper exceptions in newly cataloged items as we work to resolve the error, although much of the record errors should now be resolved. This morning and afternoon's reports are working to catch up now, although it may be a few hours until we're back to the normal schedule. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Karen Bar Sent: Friday, May 06, 2016 1:20 PM To: Karen Bar; Steven Schlewitt; swancom(a)list.swanlibraries.net Subject: Update RE: Long-Running Report (ADUText) on Friday Morning Importance: High SWAN Member Library Staff: ADUText report is still running so you may continue to receive error messages. SirsiDynix has advised that library staff should avoid editing any bibliographic records that were created on 5/5/16 until further notice. We will send an update when we have additional information. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Karen Bar Sent: Friday, May 06, 2016 11:16 AM To: Steven Schlewitt; swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Re: [SWANcom] Long-Running Report (ADUText) on Friday Morning SWAN Member Library Staff: We have received reports of "heading keys need to be indexed" and "locked record" error messages. These are related to indexing reports that are currently running. Relating to the data import of our upcoming library migration, we will have a large number of index keys being processed over the next few days so one may receive these error messages. Please be advised that new records may not be retrievable until the index keys are processed. As always, we advise staff creating new pre-cats to search a minimum three indexes for a matching record before creating a new pre-cat. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, May 06, 2016 6:43 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Long-Running Report (ADUText) on Friday Morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

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Update RE: Long-Running Report (ADUText) on Friday Morning

by Karen Bar

SWAN Member Library Staff: ADUText report is still running so you may continue to receive error messages. SirsiDynix has advised that library staff should avoid editing any bibliographic records that were created on 5/5/16 until further notice. We will send an update when we have additional information. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Karen Bar Sent: Friday, May 06, 2016 11:16 AM To: Steven Schlewitt; swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Long-Running Report (ADUText) on Friday Morning SWAN Member Library Staff: We have received reports of "heading keys need to be indexed" and "locked record" error messages. These are related to indexing reports that are currently running. Relating to the data import of our upcoming library migration, we will have a large number of index keys being processed over the next few days so one may receive these error messages. Please be advised that new records may not be retrievable until the index keys are processed. As always, we advise staff creating new pre-cats to search a minimum three indexes for a matching record before creating a new pre-cat. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, May 06, 2016 6:43 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Long-Running Report (ADUText) on Friday Morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

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Long-Running Report (ADUText) on Friday Morning

by Steven Schlewitt

SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

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Delivery of materials to our new SWAN libraries

by Kate Boyle

Everyone - At the recent "Spring Forward" Support Staff training we instructed library staff to send materials to Franklin Park PL via ILDS. Since that workshop, we have initiated a change with Delivery Service to expedite the delivery of materials. As of Tuesday May 10th, CTS will be delivering to Franklin Park PL. So, both of our new member libraries will be receiving their materials via CTS/RAILS delivery. Please use the RAILS sticky labels to route material to both libraries. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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SWAN Board Elections Begin Today

by webmaster＠swanlibraries.net

9 years, 5 months

1
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Scheduled Deletion of Inactive e-book Records in Symphony This Weekend

by webmaster＠swanlibraries.net

9 years, 5 months

1
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Weekly Item Deletions/Discard Processing (Memo)

by webmaster＠swanlibraries.net

9 years, 5 months

1
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0 0

Network Outage in Burr Ridge Data Center (4/29)

by webmaster＠swanlibraries.net

9 years, 5 months

1
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*Resolved* Limited/Missing Search Results in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: All reindexing processes have concluded, and it appears full results are displaying once again, as expected. If you continue to experience issues with Enterprise search results, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for further investigation. Thanks again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 27, 2016 12:02 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Re: [SWANcom] Limited/Missing Search Results in Enterprise Just a quick update - We've uncovered the issue with SirsiDynix support, and are now in the process of reindexing titles in the Enterprise catalog. We expect this process should wrap up sometime within the next hour or so. We'll send another SWANcom when the process completes. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, April 27, 2016 9:48 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] Limited/Missing Search Results in Enterprise SWAN Member Libraries & Information Technology Staff: We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results. SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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Limited/Missing Search Results in Enterprise

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results. SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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*RESOLVED* Long-Running Maintenance Report (ADUUser)

by Ian Nosek

SWAN Member Library Staff: The long-running maintenance report has been terminated by SirsiDynix. Regularly scheduled reports are now being processed. We sincerely apologize for the inconvenience and thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, April 26, 2016 7:18 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Long-Running Maintenance Report (ADUUser) Importance: High SWAN Member Library Staff: We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 5 months

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Long-Running Maintenance Report (ADUUser)

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

1
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Overnight Rebuild User Database Report

by Ian Nosek

SWAN Member Library and Information Technology Staff: We have been experiencing several issues with user records, including duplicate users and new users not being found in the database. SWAN IT will be running a rebuild of the user database, which will occur overnight. This rebuild should resolve all of the reported issues with user records. We apologize for the inconvenience and thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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Renee's Farewell Tour

by Kate Boyle

Announcing Renee Clanton's Farewell Tour ---- I assume most of you have heard by now that Renee Clanton has announced her retirement from SWAN. Her last day will be July 29th. The good news is that she gave us over 3 months' notice. The fantastic news is that before Renee leaves she has a parting gift for any of our libraries that are interested in an informal site visit for you and/or your Circulation staff. [cid:image003.jpg@01D19F08.A0AAADF0] This isn't your typical farewell tour, Renee's plan is to answer any and all questions your library staff may have about Circulation. Here is how it works, to request that Renee visits your library before her departure from SWAN on July 29th , you open a ticket. Please specify what date (if you have a preference) or the day of the week you would like Renee to appear at your Circ Desk (Monday through Thursday) and either morning or afternoon. Renee will then get back to you to firm up the date and time. First come, first served. Don't miss out on this golden opportunity, email in your ticket ASAP to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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SWAN Outage in Burr Ridge Data Center

by webmaster＠swanlibraries.net

9 years, 5 months

1
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*Resolved* WorkFlows/Symphony Outage

by Steven Schlewitt

The outage and system instability has been resolved. We'll continue to monitor the situation throughout the evening. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, April 19, 2016 6:11 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows/Symphony Outage SWAN Member Library Staff: We're currently experiencing an outage of WorkFlows/Symphony. We're investigating the issue and will send additional information as soon as it's available. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

1
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WorkFlows/Symphony Outage

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of WorkFlows/Symphony. We're investigating the issue and will send additional information as soon as it's available. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

1
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SWAN ByLaw Changes Proposed

by webmaster＠swanlibraries.net

9 years, 5 months

1
0
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NonSWAN RB March 2016

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

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*Concluded*: Long-Running Report (ADUText) on Saturday Morning

by Steven Schlewitt

SWAN Member Library Staff: The ADUText maintenance report has concluded. Other morning reports should now be catching up to the normal schedules. The conclusion of this report should also resolve "HatWrapper" and "Locked Record" errors that were encountered on select items while editing. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, April 16, 2016 9:09 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Report (ADUText) on Saturday Morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migrations, we're currently seeing a long-running maintenance report, "ADUText", that's delaying several normally scheduled morning reports. This report may throw off the normal report timing by an hour or two. We expect the reports functions will be freed up once again later this morning. We apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

1
0
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Long-Running Report (ADUText) on Saturday Morning

by Steven Schlewitt

SWAN Member Library Staff: Relating to the data import of our upcoming library migrations, we're currently seeing a long-running maintenance report, "ADUText", that's delaying several normally scheduled morning reports. This report may throw off the normal report timing by an hour or two. We expect the reports functions will be freed up once again later this morning. We apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

1
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