- SWANcom - swanlibraries.net

Fall Member Services workshops and meetings

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- I am pleased to announce the calendar for the new Fall classes and meetings. You can click on the event title to be taken to the event in the L2 calendar where you can easily register for an event after logging in to L2 (librarylearning.info). In addition, there are numerous opportunities to attend BlueCloud Analytics beginning at the end of this month. These classes are hands-on and can only accommodate 15 attendees at a time. Therefore, we are requesting that only one person from your library register for a particular class. Feel free to register other staff members for other weeks. Looking forward to seeing you at these events. If you should have any questions, please call 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Acquisitions User Group Meeting<http://www.librarylearning.info/events/?eventID=23518> Sponsor(s): RAILS Tuesday, October 25, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Serials User Group Meeting<http://www.librarylearning.info/events/?eventID=23519> Sponsor(s): RAILS Thursday, November 10, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> MobileCirc Faire<http://www.librarylearning.info/events/?eventID=23551> Sponsor(s): RAILS* and SWAN Monday, November 14, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Circulation user group meeting<http://www.librarylearning.info/events/?eventID=23517> Sponsor(s): RAILS Thursday, December 8, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> BlueCloud Analytics<http://www.librarylearning.info/tags/?BlueCloud+Analytics> training SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23516> Sponsor(s): RAILS* and SWAN Wednesday, September 28, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23521> Sponsor(s): RAILS* and SWAN Thursday, October 6, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23522> Sponsor(s): RAILS* and SWAN Wednesday, October 12, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23523> Sponsor(s): RAILS* and SWAN Wednesday, October 19, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23524> Sponsor(s): RAILS* and SWAN Wednesday, October 26, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23525> Sponsor(s): RAILS* and SWAN Wednesday, November 2, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23526> Sponsor(s): RAILS* and SWAN Wednesday, November 9, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23527> Sponsor(s): RAILS* and SWAN Wednesday, November 16, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23528> Sponsor(s): RAILS* and SWAN Wednesday, November 23, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23529> Sponsor(s): RAILS* and SWAN Wednesday, November 30, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23530> Sponsor(s): RAILS* and SWAN Wednesday, December 7, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23531> Sponsor(s): RAILS* and SWAN Wednesday, December 14, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23532> Sponsor(s): RAILS* and SWAN Wednesday, December 21, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23533> Sponsor(s): RAILS* and SWAN Wednesday, January 11, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23534> Sponsor(s): RAILS* and SWAN Wednesday, January 18, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23535> Sponsor(s): RAILS* and SWAN Wednesday, January 25, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)734-5162 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years

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Enterprise hoopla eRC connector is live!

by webmaster＠swanlibraries.net

9 years

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 9/1 Now Online

by Brande Overbey

SWAN Member Libraries: The September Quarterly agenda and packet (21 pages) for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-09-01/pa… The meeting will be live streamed as well, at http://live.railslibraries.info Please note, we will be voting on a revised FY17 budget on Thursday and the vote will be a roll-call amongst member libraries in attendance at Burr Ridge. If you intend to represent your library in this vote, please plan to be at Burr Ridge for the meeting. We will be reviewing the FY17 proposed budget revisions, and also providing updates on the SWAN facility and the Futures discussions. We hope to see you on Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)734-5164 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

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Migration cleanup project

by Vickie Totton

You will soon be receiving an Excel file of items that had a status of Lost, Lost & Paid, or Claims Returned in Millennium. Because Symphony does not have an equivalent field many of these items were migrated with a current location matching the home location. When these items were migrated a staff note was created to explain the status. We will email the lists to your library's generic email address along with instructions on how to process them. Vickie Totton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5172 Fax: 630.734.5056 vickie.totton(a)railslibraries.info<mailto:vickie.totton@railslibraries.info> http://support.swanlibraries.net

9 years, 1 month

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network outage

by Lauren Levaggi

SWAN Libraries - The RAILS building experienced a core switch failure causing loss of service to Email, Phone, Polycom, and RAILS server and computer network. When the switch was rebooted, this caused a short SWAN outage. RAILS has restored service and will continue to monitor the equipment. Libraries should be able to connect to WorkFlows at this time. If you are experiencing any issues please call our help desk number 630-734-5153, or send in a support ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience. Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

9 years, 1 month

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*Resolved* WorkFlows Outage on 8/18

by Steven Schlewitt

The overnight maintenance report has concluded and WorkFlows connections have been reopened for library staff. Please note, however, that reports are running behind schedule and may take a few hours to catch up this morning. Thank you, Steven Schlewitt SWAN Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, August 18, 2016 8:31 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* WorkFlows Outage on 8/18 Importance: High SWAN Member Library Staff: The issue has been resolved, but we’re now contending with an overnight maintenance report that needs to conclude prior to opening WorkFlows connections to staff. We expect this report will finish at around 9am. We’ll send an update via SWANcom as soon as that occurs. Thank you for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, August 18, 2016 6:41 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] WorkFlows Outage on 8/18 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage on 8/18 08/18/2016 - 06:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently experiencing an outage of Symphony WorkFlows and are investigating the issue with SirsiDynix support. Please use Offline mode until further notice. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-08-18/workflows-outage-818

9 years, 1 month

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*Update* WorkFlows Outage on 8/18

by Steven Schlewitt

SWAN Member Library Staff: The issue has been resolved, but we’re now contending with an overnight maintenance report that needs to conclude prior to opening WorkFlows connections to staff. We expect this report will finish at around 9am. We’ll send an update via SWANcom as soon as that occurs. Thank you for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, August 18, 2016 6:41 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage on 8/18 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage on 8/18 08/18/2016 - 06:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently experiencing an outage of Symphony WorkFlows and are investigating the issue with SirsiDynix support. Please use Offline mode until further notice. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-08-18/workflows-outage-818

9 years, 1 month

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WorkFlows Outage on 8/18

by webmaster＠swanlibraries.net

9 years, 1 month

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Gale Login Change to OpenAthens

by webmaster＠swanlibraries.net

9 years, 1 month

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*Final Reminder* WorkFlows 3.5.1.1 Upgrade Survey Due August 12th

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: Tomorrow is the last day to upgrade your WorkFlows client to 3.5.1.1 and submit the FormSite survey (more info in the email below). To check the status of your library’s upgrade, check the link on the SWAN support site here… https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… Thank you, Steven Schlewitt SWAN Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, July 29, 2016 11:06 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th Importance: High SWAN Member Library & Information Technology Staff: Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1. https://fs8.formsite.com/SWANServices/form218/index.html The results of the survey can be found here: https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… All WorkFlows installations at your library will need to be completed by Friday, August 12th. For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below. https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up… If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 1 month

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**RESOLVED** WorkFlows Outage

by Ian Nosek

SWAN Member Library Staff: This morning, we experienced spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway processes have been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day. Staff may now resume using WorkFlows. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630.734.5120 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Ian Nosek Sent: Tuesday, August 9, 2016 11:43 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: WorkFlows Outage SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net * +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

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WorkFlows Outage

by Ian Nosek

SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net * +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

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MTS closing tomorrow in-service day

by Kate Boyle

Everyone- MTS (Matteson PLD) will be closed tomorrow (Friday, Aug. 5th) for an In-service day. They will re-open as normal on Saturday, Aug. 6th. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 1 month

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*Resolved* Brief WorkFlows Outage This Morning

by Steven Schlewitt

SWAN Member Library Staff: This morning, we experienced a short, several-minute spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway process has since been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

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Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1. https://fs8.formsite.com/SWANServices/form218/index.html The results of the survey can be found here: https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… All WorkFlows installations at your library will need to be completed by Friday, August 12th. For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below. https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up… If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

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Annual meeting tomorrow and SWAN support

by Kate Boyle

Everyone - Just a quick reminder that all SWAN staff will be attending the Annual Meeting tomorrow, however if the occasion should arise-- you can still reach us by calling 630-734-5153. Hope to see you tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

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User Groups documentation

by Renee Clanton

Please route to appropriate staff Attached please find the documentation explaining how "User Groups" work in Symphony. A workshop is being held on Monday, July 25, beginning at 9:30 a.m. in the meeting room in Burr Ridge. The documentation will be discussed in detail as well as some concepts will be demonstrated. Sign up in L2 if you plan on attending. http://www.librarylearning.info/events/default.aspx?eventID=23032 If your library is planning on using "User Groups", please open a ticket after 8/1/16 requesting that we activate the "User Groups" tab in WorkFlows. Let me know if you have questions. After July 28th, please open a ticket with any questions you may have. Renee Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

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WorkFlows Update Prompt Following Upgrade to 3.5.1.1

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: We've received several inquiries over a persisting "update needed" prompt after completing the upgrade to WorkFlows 3.5.1.1. While the issue appears to be sporadic, we have released a patched MSI package that will ensure it does not occur with any installations moving forward. * If you haven't already completed the upgrade installations at your library, please only perform the installation using the latest MSI provided on the support site below. https://support.swanlibraries.net/content/software-downloads * If you've already completed upgrades and are experiencing the "update needed" prompt, we've released a quick patch that should resolve the issue without uninstalling/reinstalling. You can also find that patch on our support site, as the "StampFileCorrection.zip" https://support.swanlibraries.net/content/software-downloads * If you have already completed your installations, but have not experienced the "update needed" prompt, no further action is necessary - your workstations are upgraded and ready for use. (Don't forget to submit a formsite survey from the link below) https://fs8.formsite.com/SWANServices/form218/index.html Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

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Library Email Alias

by Lauren Levaggi

SWAN Libraries - We are getting ready to send out your BLUEcloud Analytics logins. We need to make sure your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> generic email alias is up to date. SWAN uses this email address to send out information pertaining to library directors and managers. You can have up to 3 staff email addresses linked to your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> . Please follow the directions below to edit your email alias: 1. Go to our support website at support.swanlibraries.net<https://support.swanlibraries.net/node> 2. Login using your L2 Library Learning credentials 3. Go to the Web Forms tab > then Edit Aliased Email 4. If needed, edit or add the email address(s) you would like linked to XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> . The majority of our libraries include their directors and managers only. Please update them by Friday 7/15/16. If you have any questions, email Joseph Miller at joseph.miller(a)railslibraries.info<mailto:joseph.miller@railslibraries.info> . Thanks, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

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CTS phones down 7/12/16

by Lauren Levaggi

SWAN Libraries - On behalf of Norma Rubio at Crete Public Library: "Crete Public Library is experiencing a major nationwide phone outage due to Comcast. We were told the estimated time to would be 7:00 however that may have changed. We apologize for the inconvenience." Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

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WMS phone outage 7/12/16

by Lauren Levaggi

SWAN Libraries - The Westmont Public Library is experiencing a phone system outage due to a Comcast region outage. They have been told their phone system will be down until 5:57pm. If the situation changes we will let you know. Thanks, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

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*Resolved* WorkFlows Reports Issue

by Steven Schlewitt

The issue is now resolved. It appears to have been unrelated to this morning's upgrade, but rather, due to a large report that was stuck in formatting. Thank you for your patience as we investigated the issue. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, July 12, 2016 9:35 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Reports Issue SWAN Member Library Staff: We're currently experiencing an issue with the WorkFlows Reports module. We're investigating the issue alongside SirsiDynix support and will send additional information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

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WorkFlows Reports Issue

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue with the WorkFlows Reports module. We're investigating the issue alongside SirsiDynix support and will send additional information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

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*Concluded* ILS Upgrade to Symphony 3.5.1.1 on 7/11

by Steven Schlewitt

The upgrade to Symphony 3.5.1.1 has concluded. Feel free to login to WorkFlows at any time. Remember to upgrade your WorkFlows client and submit a FormSite survey from the links below prior to August 12th. https://support.swanlibraries.net/content/software-downloads Should you encounter any issues with the new version, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, July 12, 2016 6:38 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* ILS Upgrade to Symphony 3.5.1.1 on 7/11 SWAN Member Library Staff: The upgrade to 3.5.1.1 is nearly finished. We expect to have everything wrapped up within the hour. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 11, 2016 4:48 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] *Important* (Reminder) Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Importance: High SWAN Member Library Staff: Just a reminder – this evening, we’ll be upgrading to the newest Symphony WorkFlows version, 3.5.1.1. Tomorrow morning, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups… [cid:image001.jpg@01D1DC0A.33095B90] Or [cid:image002.jpg@01D1DC0A.33095B90] Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below. The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included. https://support.swanlibraries.net/content/software-downloads (L2 login required) Your current version of WorkFlows (3.5.0) will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.1.1 package sometime within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the upgrade is August 12th. Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, July 7, 2016 3:34 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 07/07/2016 - 15:33 - by Steven Schlewitt SWANTech<https://support.swanlibraries.net/taxonomy/term/78> SWAN Member Library Staff: Overnight from Monday 7/11 at 10:00pm to Tuesday 7/12 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS from version 3.5.0 to 3.5.1.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during this time. A banner will be posted to the Enterprise homepage to notify patrons. Similarly to past ILS server upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client upgrade is not required until AFTER the server upgrade has been completed on 7/12. Following the upgrade and go-live on 7/12, your current 3.5.0 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client upgrades until after we’re live on 3.5.1.1 on 7/12, and libraries will have up to one month to complete the upgrade and submit a FormSite completion survey, which will be provided with the download link and documentation. Important Notes: Please do not click the “Update now” options prompted from the WorkFlows client after go-live. - SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.1.1 on 7/12, but no later than 8/12. - Early installation of the 3.5.1.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server). - If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features. A few specific advantages to the new Symphony 3.5.1.1 version include the following: - Inventory Item Wizard no longer incorrectly updates the Last Activity Date of an item - Signature pads now support additional languages, including Spanish and Polish, based on the patron’s set language preference - WorkFlows client runs on an updated Java JRE, improving security and reliability of the application - WorkFlows toolbars have additional font and icon sizing settings for better visibility If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 630.734.5153, or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. An additional SWANcom with a link to the 3.5.1.1 client and installation documentation will be sent on 7/11. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…

9 years, 2 months

1
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*Update* ILS Upgrade to Symphony 3.5.1.1 on 7/11

by Steven Schlewitt

SWAN Member Library Staff: The upgrade to 3.5.1.1 is nearly finished. We expect to have everything wrapped up within the hour. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 11, 2016 4:48 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Important* (Reminder) Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Importance: High SWAN Member Library Staff: Just a reminder – this evening, we’ll be upgrading to the newest Symphony WorkFlows version, 3.5.1.1. Tomorrow morning, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups… [cid:image001.jpg@01D1DC07.EF43BA10] Or [cid:image002.jpg@01D1DC07.EF43BA10] Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below. The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included. https://support.swanlibraries.net/content/software-downloads (L2 login required) Your current version of WorkFlows (3.5.0) will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.1.1 package sometime within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the upgrade is August 12th. Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, July 7, 2016 3:34 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 07/07/2016 - 15:33 - by Steven Schlewitt SWANTech<https://support.swanlibraries.net/taxonomy/term/78> SWAN Member Library Staff: Overnight from Monday 7/11 at 10:00pm to Tuesday 7/12 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS from version 3.5.0 to 3.5.1.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during this time. A banner will be posted to the Enterprise homepage to notify patrons. Similarly to past ILS server upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client upgrade is not required until AFTER the server upgrade has been completed on 7/12. Following the upgrade and go-live on 7/12, your current 3.5.0 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client upgrades until after we’re live on 3.5.1.1 on 7/12, and libraries will have up to one month to complete the upgrade and submit a FormSite completion survey, which will be provided with the download link and documentation. Important Notes: Please do not click the “Update now” options prompted from the WorkFlows client after go-live. - SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.1.1 on 7/12, but no later than 8/12. - Early installation of the 3.5.1.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server). - If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features. A few specific advantages to the new Symphony 3.5.1.1 version include the following: - Inventory Item Wizard no longer incorrectly updates the Last Activity Date of an item - Signature pads now support additional languages, including Spanish and Polish, based on the patron’s set language preference - WorkFlows client runs on an updated Java JRE, improving security and reliability of the application - WorkFlows toolbars have additional font and icon sizing settings for better visibility If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 630.734.5153, or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. An additional SWANcom with a link to the 3.5.1.1 client and installation documentation will be sent on 7/11. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…

9 years, 2 months

1
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MTS phones down

by Lauren Levaggi

SWAN Libraries - The Matteson Area Public Library District is currently experiencing phone service issues. If you dial their number you will get a voicemail recording. Please send an email using their contact list here http://www.mattesonpubliclibrary.org/contact/ if you need to reach out to them. We will keep you updated on the situation. Thanks! Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

1
0
0 0

*Important* (Reminder) Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11

by Steven Schlewitt

SWAN Member Library Staff: Just a reminder – this evening, we’ll be upgrading to the newest Symphony WorkFlows version, 3.5.1.1. Tomorrow morning, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups… [cid:image005.jpg@01D1DB94.047B0970] Or [cid:image006.jpg@01D1DB94.047B0970] Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below. The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included. https://support.swanlibraries.net/content/software-downloads (L2 login required) Your current version of WorkFlows (3.5.0) will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.1.1 package sometime within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the upgrade is August 12th. Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, July 7, 2016 3:34 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11 07/07/2016 - 15:33 - by Steven Schlewitt SWANTech<https://support.swanlibraries.net/taxonomy/term/78> SWAN Member Library Staff: Overnight from Monday 7/11 at 10:00pm to Tuesday 7/12 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS from version 3.5.0 to 3.5.1.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during this time. A banner will be posted to the Enterprise homepage to notify patrons. Similarly to past ILS server upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client upgrade is not required until AFTER the server upgrade has been completed on 7/12. Following the upgrade and go-live on 7/12, your current 3.5.0 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client upgrades until after we’re live on 3.5.1.1 on 7/12, and libraries will have up to one month to complete the upgrade and submit a FormSite completion survey, which will be provided with the download link and documentation. Important Notes: Please do not click the “Update now” options prompted from the WorkFlows client after go-live. - SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.1.1 on 7/12, but no later than 8/12. - Early installation of the 3.5.1.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server). - If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features. A few specific advantages to the new Symphony 3.5.1.1 version include the following: - Inventory Item Wizard no longer incorrectly updates the Last Activity Date of an item - Signature pads now support additional languages, including Spanish and Polish, based on the patron’s set language preference - WorkFlows client runs on an updated Java JRE, improving security and reliability of the application - WorkFlows toolbars have additional font and icon sizing settings for better visibility If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 630.734.5153, or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. An additional SWANcom with a link to the 3.5.1.1 client and installation documentation will be sent on 7/11. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…

9 years, 2 months

1
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Catalog Training

by Claudia Nickson

SWAN Bibliographic Services Team will be presenting a free workshop covering the basics of SirsiDynix WorkFlows cataloging module, including the creation of pre-cats. Who should attend this workshop? Any library staff new to their positions or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. When: August 3rd, 2016 Time: 9:30 a.m. / 12:00 p.m. Location: RAILS Burr Ridge Training Lab Limited space available. Register here<http://www.librarylearning.info/events/?eventID=23176> Claudia Nickson SWAN Bibliographic Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5112 Fax: 630.734.5056 claudia.nickson(a)railslibraries.info<mailto:claudia.nickson@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

1
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BC Analytics report requests

by Kate Boyle

Everyone - In preparation for the BlueCloud Analytics presentation on the 22nd at the Annual Meeting, I would be interested in hearing from the attendees about any particular reports they haven't been able to run in WorkFlows and are hoping to be able to create in Analytics. Please send these report ideas/needs directly to me at : kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> Thank you and I hope to see you next week. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

1
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Celebration of Renee Clanton's contribution to SWAN

by Kate Boyle

Everyone - I am sure by now that everyone knows that Renee Clanton is leaving SWAN the end of the month to begin the next chapter in her life journey. In acknowledgement of her dedication and contribution to SWAN, we will be hosting an celebration from 3:00 - 5:00 PM on Tuesday, July 26th in the Meeting Room at RAILS Headquarters. Cake and light refreshments will be served, we hope to see you there. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

1
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June Circulation statistics are now available

by Dave Pacin

SirsiDynix has fixed the problem with transaction statistics and the June stats are now available on the support site: https://support.swanlibraries.net/content/2016-sirsidynix-stats As always the daily stats will come later. This also means that statistics reports you run yourself in WorkFlows should now be correct. Please let us know if you spot any errors, and thanks again for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

1
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Search results display in Enterprise

by Dave Pacin

The search results display in Enterprise is no longer showing your local holdings like it did when we introduced the new themes. We are working with SirsiDynix to fix the problem, so please watch your email for a follow-up SWANcom. Thanks for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 2 months

1
0
0 0

*Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11

by webmaster＠swanlibraries.net

9 years, 2 months

1
0
0 0

Checkouts, Renewals, and hold statistics for June

by Kate Boyle

Everyone - We are in the process of posting Checkouts, Renewals, and Hold statistics to the SWAN website for the month of June. https://support.swanlibraries.net/content/2016-sirsidynix-stats I generated these very basic reports in BC Analytics in order to give you something to show your boards. Unfortunately, I can't generate them by interface. I'll try again tomorrow. We are still awaiting news on the case we have opened with SirsiDynix regarding the problem with our statistical reports this month. When we hear something you will be the first to know. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

1
0
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Re: [SWANcom] SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption

by Steven Schlewitt

SWAN Member Library Staff: Just FYI – our SirsiDynix-hosted Enterprise server did encounter a very brief service disruption this afternoon. Fortunately, it was short enough that it went largely unnoticed (likely only seconds of downtime). SirsiDynix has informed us that no further disruptions should be expected today. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com] Sent: Wednesday, July 06, 2016 12:01 PM To: Steven Schlewitt Subject: SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption [https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com> Steven Schlewitt WHEN: 2016-06-07 11:00 am WHAT: Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive. We will be performing a restart on it to bring it back online. We will send a recovery notice following the restart and confirmation of service availability. ACTION: No immediate customer action required. If you have any questions, please email or call. Thank you, SirsiDynix SaaS Team saas(a)sirsidynix.com<mailto:saas@sirsidynix.com> sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com

9 years, 2 months

1
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South Suburban College No Longer SWAN Member, Now in CARLI

by webmaster＠swanlibraries.net

9 years, 2 months

1
0
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June statistics

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- We received two tickets this morning regarding low statistics for the month of June. When we investigated we noticed that all the statistics we had run for June were almost half the normal amount. We are in the process of investigating the source of this problem. We will send an announcement when we have the statistics corrected and the problem is fixed. Thank you for your patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 2 months

1
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SWAN Closed on Monday, July 4

by webmaster＠swanlibraries.net

9 years, 3 months

1
0
0 0

SWAN New Employee Announcement - Member Services Consultant

by Brande Overbey

SWAN Member Libraries: Over the past month, our Member Services team has been working to find the perfect replacement for retiring Consultant Extraordinaire Renee Clanton (not that she can ever be replaced!) to help you with all of your system questions, tickets, and training. We have also been aware of increasing numbers of tickets and opportunities for training since moving to our new software, and found this to be the perfect opportunity to provide even more support to our membership. Therefore, we are excited to announce that we've moved forward with the addition of not just one but two wonderful new additions to our consultant and training team. In the month of July we will have Vickie Totton starting with us on the 13th, and Crystal Vela starting on the 18th. These names may sound familiar to you! Both Vickie and Crystal have served on the SWAN Circ Advisory group for many years, and were crucial to our ILS migration process as they both were Circ Mentors who provided training on Sirsi modules to our member library staff. Additionally, Vickie was a member of the ILS Search Committee during the 16 month search process, and Crystal served on our Circulation Task Force. We feel incredibly fortunate to add such a wealth of experience to our team. Please join us in welcoming both Crystal and Vickie to the SWAN staff! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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YOU'RE INVITED: Renee Clanton's Retirement Party, Tues 7/26 from 3-5pm

by Brande Overbey

[cid:image003.jpg@01D1D1E2.A8D1C970] Renee Clanton's Retirement Party Tuesday, July 26th from 3-5pm Cake, coffee and punch at RAILS Burr Ridge Main Meeting Room L2 Event for Outlook: http://www.librarylearning.info/events/?eventID=23123 Our wonderful Member Services Consultant Renee Clanton is retiring on 7/31, after over 30 years of service to our member libraries. Please join us in sending her off in style and wishing her the best in her well-deserved retirement. We will be serving coffee, cake and punch in an open house from 3-5pm at the RAILS Burr Ridge office space. Stop by to say hi or stay for a while. If you have any questions, feel free to email me or Kate Boyle directly. We hope to see you on July 26th! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

1
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BKS closed 10am-2pm

by Lauren Levaggi

SWAN Libraries - The Berkeley Public Library will be closed tomorrow 6/28/16 between 10:00am-2:00pm due to Comed work in their area. They expect to re-open at 2:00pm pending no issues. Lauren Levaggi SWAN Member Services Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://www.railslibraries.info

9 years, 3 months

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*Updated* SirsiDynix Compatibility with Windows 10 and Microsoft Edge

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just as a follow-up to our post from last year, SWAN IT staff have been running Windows 10 for over six months and have not encountered any significant issues with relation to SWAN's WorkFlows or Enterprise versions. We're also aware of several member libraries that had performed the upgrade to Windows 10 on many staff computers, and they have not encountered any notable incompatibilities. That being the case, any libraries looking to upgrade to Windows 10 now, prior to the expiration of Microsoft's free upgrade offer on July 29th, should feel free to do so. If you do encounter any incompatibility issues following the upgrade to Windows 10, please be sure to report them to our ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net> for further investigation. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Thursday, August 13, 2015 3:41 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: SirsiDynix Compatibility with Windows 10 and Microsoft Edge Importance: High SWAN Member Libraries & Information Technology Staff: Microsoft Windows 10 is here, and I know many IT administrators are excited to get it installed and running at your local libraries; however, we ask that you exercise caution when upgrading to the new platform, as it has not yet been fully tested and certified for compatibility with our version of SirsiDynix WorkFlows or the Enterprise OPAC. That being the case, abnormalities may arise, potentially in the areas of user permissions, Java functionality, and printing. SWAN staff will begin testing the new Windows platform alongside SirsiDynix as soon as possible and post any discovered issues to the "Known Issues<https://support.swanlibraries.net/content/known-issues>" page on the support site, but please know that until the platform is certified, we will be unable to troubleshoot issues to the fullest extent. The official statement regarding Windows 10 compatibility from SirsiDynix is as follows: "With the release of Windows 10 from Microsoft this week, SirsiDynix is currently working to ensure that all product applications and services are compatible with the OS and its new browser, Microsoft Edge. Our first priority is to certify Windows 10 for Enterprise, Portfolio, eResource Central, BLUEcloud PAC, e-Library, HIP, EOS.web, and Social Library. SirsiDynix recommends that sites not upgrade their staff workstations to Windows 10 until it has been certified." If you have any questions about WorkFlows compatibility or are running Windows 10 and have an experience to share, please email the SWAN IT team at it(a)swanlibraries.net<mailto:it@swanlibraries.net>. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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[Attn: Cataloging and Technical Services Staff] Pre-cat Requirements for Fiction/Nonfiction Facet

by Scott Brandwein

SWAN Member Libraries - As we move forward to prepare for the fiction/nonfiction facet in enterprise, it is necessary to edit an additional field when creating a pre-cat record. You will need to populate the Fiction fixed field highlighted below: [cid:image002.jpg@01D1CC8A.3E5C3B00] The fiction/nonfiction facet will be used for print and audiobooks only. Please populate the Fiction fixed field as follows: Print or Audiobook: Enter "1" for fiction material. Enter "0" for nonfiction material. All other materials: Leave this field blank. While there are a variety of codes that might appear in this fixed field in a full MARC record, this is an effort to keep the code as generic as possible while still populating the Item Category 3 correctly. Please be advised that this choice should not be based on local practice but should reflect literary form. For example, board books should be coded as fiction even if your library classifies these items as nonfiction. Accurate population of this field will allow pre-cats to be included in search results when applying the new fiction/nonfiction facet. If you have questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Scott Brandwein SWAN Bibliographic Services Manager Reaching Across Illinois Library System Office Phone: 630.734.5138 Fax: 630.734.5056 scott.brandwein(a)railslibraries.info<mailto:scott.brandwein@railslibraries.info> http://www.railslibraries.info

9 years, 3 months

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Planned Enterprise Outage on Saturday, June 25th at 10pm

by Steven Schlewitt

SWAN Member Library Staff: Please see the bulletin below from SirsiDynix about a planned upcoming Enterprise OPAC outage on Saturday, June 25th at 10pm for 2.5 hours. During that time, all Enterprise services will be inaccessible to staff and patrons. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com] Sent: Tuesday, June 21, 2016 2:32 PM To: Steven Schlewitt Subject: SirsiDynix SaaS - Notice of Scheduled Maintenance [https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com> Steven Schlewitt WHEN: 25-Jun-2016 10:00 pm CDT and lasting for 2.5 hours. http://www.timeanddate.com/worldclock/fixedtime.html?msg=Maintenance&iso=20… WHAT: Upgrades to network infrastructure. WHY: Increase capacity and capability of the Enterprise / Portfolio network. IMPACT: Your Enterprise / Portfolio instance will be unavailable during the maintenance period. Any harvest, import or index jobs scheduled during the maintenance window will not run and any running at the start of maintenance will be terminated. Thank you, SirsiDynix SaaS Team saas(a)sirsidynix.com<mailto:saas@sirsidynix.com> sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com

9 years, 3 months

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SVA (robo-calling) notification update

by Kate Boyle

Everyone - I just wanted to share with everyone we had two perfect runs on SVA this weekend. YAY! So, it appears that all the bugs are worked out. Just as a quick review of the process and the role of local libraries. SVA is scheduled to notify patrons of three distinct situations: 1) Hold pickups 2) Overdue items 3) Billed items Although a few libraries have requested that SVA only contact patrons for hold pickups (you can request this for your library if you wish). Overdues and bills are run in the morning. Hold pickup notices are run three times a day ( 9:55 AM, 12:55 PM, and 3:55 PM). As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). At 7:55 each evening, a report is run to list any patrons that were not contacted after 3 attempts (either in person or voicemail) After that, another report is run which checks to see if any of these patrons have an email address in their record. Those that do, receive email notification of their hold pickup, overdue, or bill. The remaining patrons (those without an email) have a notice created ready to be printed and mailed in the morning. SWAN only prints the overdue and bill notices. There is no point in printing the hold pickup notices as the patron would probably receive the mailed notice after the item has expired on the hold shelf. What SWAN libraries need to do to complete the process We have created a new profile to be used by the SWAN libraries to check "finished reports" for any failed hold pickup notices. This profile is NOTICES/NOTICES (similar to Report/report). After 8 PM, each library should login to reports using the NOTICES/Notices account. Under "finished reports" check for a report for your library " SVA Pilot - SVA Failed Calls Notices - Hold Pickup only:XXX. (XXX being your library code). If there is not a report listed, all your patrons were notified of any hold pickups for that day. If there is no report, your work is done. If there is a report- please view it in order to determine which patrons need to be contacted by you about their items on the holdshelf. After you have printed the list of the patrons you need to call, you may delete the report for your library. Good luck everyone, if you have any questions just open a ticket or give us a call. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Registering for specific sessions and menu options at July 22 Summer SWANstravaganza

by Susan Ricker

SWAN Member Libraries, We're thrilled at the excitement building around our July 22 user event, our first annual Summer SWANstravaganza. Our event registration page is now open, where you can buy tickets at $28 each, which will cover the cost of food for the day. SWAN is finalizing menu options with the vendor, and will be sending out a follow-up email to event registrants with options for them to select meal choices, as well as session preferences. We plan to scale the sessions by registrant interest to make sure that you'll be able to attend the trainings and sessions that are most important to you. The follow-up email will be sent to registrants as soon as the information becomes available. Thank you for your patience as we prepare for our first user event-we're so excited to host the membership this summer as we strive to improve library services! More information can be found on our support website at https://support.swanlibraries.net/news/2016-06-20/registration-now-open-jul…. If you have any questions, please let me know. Thank you! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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Registration Now Open for July 22 Summer SWANstravaganza

by webmaster＠swanlibraries.net

9 years, 3 months

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SWAN Staff Announcement: New Bibliographic Services Manager

by Aaron Skog

SWAN Libraries: After a rigorous and lengthy search process, we are very pleased to announce that we are moving forward with a new Bib Services Manager to join us as Karen Bar's replacement. Scott Brandwein will be starting with us on Monday June 20th. Scott comes to us fresh from New York City - he just moved to Chicago about a month ago. There, he worked for many years at the New York Public Library as a Senior Cataloging Librarian as a NACO-certified cataloger working on the NACO Music Project. He also worked for Media Radar, where he supervised a team as the Managing Acquisitions Librarian and helped to create a database and cataloging procedures for newspaper, magazines and advertisements. Scott received his BA in Music History from Oberlin and his MLS from Indiana University. We are excited to add Scott's cataloging, leadership, and technology expertise to the SWAN staff. Please join us in welcoming Scott to our team! He can be reached at the same direct phone number many of you used to contact Karen Bar, or at scott.brandwein(a)railslibraries.info<mailto:scott.brandwein@railslibraries.info> for email correspondence. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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*Resolved* SVA Phone Notice Outage (Yesterday - 6/16)

by Steven Schlewitt

The SVA Phone Notice system is calling on the normal schedule now, and appears to have picked up missed calls from yesterday's notices. We'll monitor the issue throughout the day and send additional SWANcoms should another disruption occur. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, June 17, 2016 9:46 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SVA Phone Notice Outage (6/16) SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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SVA Phone Notice Outage (6/16)

by Steven Schlewitt

SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 3 months

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