- SWANcom - swanlibraries.net

by Aaron Skog

SWAN Libraries: We have an exciting staffing announcement for you all. We have officially hired our new Assistant Director for SWAN. Dawne Tortorella will be joining us starting on Monday, June 4th. Dawne comes to us with a wealth of library-world experience, including having most recently helped to leading the MAGIC consortium under while working for RAILS. She has also worked for OCLC, taught MLS and MIS coursework for Dominican, San Jose State, and DePaul, and led her own company Bellcow which provides tech support and IT strategy for libraries and other organizations. We welcome her expertise with libraries, consortial operations, SirsiDynix, and IT, and feel truly fortunate to have her join SWAN. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Registration Now Open for SWANstravaganza 2017: Know Your Rights

by webmaster＠swanlibraries.net

8 years, 4 months

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Quarterly Billing Documentation with folder link

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Quarterly Billing is now being delivered electronically

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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WRS closed 5/22

by Lauren Levaggi

SWAN Libraries - The Woodridge Public Library will be closed on Monday, May 22nd for HVAC work. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Help SWAN Decorate Quail Ridge!

by webmaster＠swanlibraries.net

8 years, 4 months

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SWAN Circ Advisory Agenda for May 17th

by Kate Boyle

Everyone- Attached is the Agenda for the SWAN Circ Advisory meeting being held next Wednesday, May 17th. Meeting begins at 9:30 in the Meeting Room at RAILS Headquarters. We welcome visitors to all our meetings. As a reminder, Cheryl and Roberta volunteered to bring treats - thanks ladies. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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FRS in-service 5/19

by Lauren Levaggi

SWAN Libraries - The Frankfort Public Library will be closed Friday, May 19th for a staff in-service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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Call Number "|Z" Functionality Change

by webmaster＠swanlibraries.net

8 years, 4 months

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Update on Symphony upgrade and Auto-renewals

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN has decided to delay the upgrade to SYMPHONY 3.5.2 in order to allow us time to include the new Service Pack 1 release. This combined upgrade to 3.5.2.1 will be live on Tuesday, June 13th. As many of you know, we want to implement Auto-renewals after the upgrade to allow us to set the renewal period from the original due date of the material, as opposed to the date the renewal is performed. So, you can anticipate Auto-renewals to be up and working for your library on June 13th (unless your library opted-out). SWAN has the master for the customizable Auto-renewal bookmarks ready to go and you will be able to download a .doc and a .pdf version on Monday, May 1st. The sticky labels have been ordered and upon receipt will be sent to your library if you requested some. If you should have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call us at 844-SWAN-LIB. Thank you for your patience. Have a lovely weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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SWAN Board Election Begins Today!

by Brande Overbey

SWAN Members: Voting for the SWAN Board Election opens today for the two vacancies on the SWAN Board beginning on July 1, 2017. The election will run May 1st through May 19th, and the new Board will be announced the week of May 22nd via SWANcom. The poll can now be found online at https://fs8.formsite.com/SWANServices/form188/index.html. Please note that only library administrators are allowed to vote, and each library may vote only once. The deadline for casting your vote is Friday, May 19th at 5pm. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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Chicago patron verification back up

by Kate Boyle

Eisenhower PLD has reported that the Chicago Public Library has a new URL for verifying the status of CPL patrons since they have migrated to their new ILS. In case you want to bookmark it, the new URL is https://chicago.polarislibrary.com/patronstatus/ Your access code is the same. Everyone have great week. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> • (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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RAILS Delivery Count

by Kate Boyle

I just wanted to share information regarding the RAILS required delivery count to be held May 8 -12th. The following announcement was sent via RAILS enews. Reminder: Required Delivery Count May 8-12 All RAILS member libraries, except for libraries that are members of CARLI (Consortium of Academic and Research Libraries in Illinois), are required to count all outgoing items being picked up for delivery between Monday, May 8 and Friday, May 12. Outgoing items are those being delivered from your library to another location, including items being sent to fill interlibrary loan requests and items you are returning to other libraries. Beginning on Friday, May 5, after your delivery items have been picked up for that day, please count all items in each delivery container, complete this form<http://railslibraries.us1.list-manage2.com/track/click?u=2c51285b8d63e23716…>, and place it on top of the items in each container. Please use this same procedure through Friday, May 12. See more information<https://www.railslibraries.info/services/delivery-fine-count>. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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**RESOLVED** Enterprise outage 4/21

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: SirsiDynix has restored our Enterprise Catalog. We will continue to monitor the catalog this evening and through the weekend. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Friday, April 21, 2017 6:40 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise outage 4/21 SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage of our Enterprise Catalog. SirsiDynix is restarting the service and investigating the cause. We anticipate service restoration shortly. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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Enterprise outage 4/21

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage of our Enterprise Catalog. SirsiDynix is restarting the service and investigating the cause. We anticipate service restoration shortly. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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More Volunteers Needed for New 19 Sister Library Program

by Susan Ricker

Current SWAN Member Libraries, SWAN is welcoming 19 new libraries to the consortium, with a go-live date in spring/summer of 2018. Throughout the migration, these new 19 libraries will be paired with current SWAN member libraries to have one-on-one sister library relationships. Current and future SWAN libraries will be able to discuss services and products, network, share knowledge and resources, as well as strengthen relationships within the Illinois library community. We believe this is a great opportunity to welcome the new libraries, and know that both current and new members have a wealth of knowledge we've accumulated using SirsiDynix products. We're still in need of current SWAN member libraries to volunteer for the Sister Library program. We'd like to introduce our new and current member libraries at the June Quarterly meeting on June 1 (http://www.librarylearning.info/events/?eventID=24134). After we have enough current member libraries that have volunteered, we will email you to let you know what library we have matched you with, the contact information you'll want to have to interact with your sister library, and more details about what kind of interactions you might want to have with your paired library. The relationships will kick off at the June 1 Quarterly meeting. Currently, the SWAN member libraries that have volunteered to be paired with New 19 libraries include: * Alsip-Merrionette Public Library * Clarendon Hills Public Library * Downers Grove Public Library * Eisenhower Public Library District * Indian Prairie Public Library * La Grange Park Public Library * Matteson Area Public Library * Northlake Public Library District * Oak Park Public Library * River Forest Public Library * Thomas Ford Memorial Library * Tinley Park Public Library * Westmont Public Library If your library has not yet signed up and you are interested in participating, please sign up at https://support.swanlibraries.net/news/2017-03-07/swan-sister-library-sign. You can also reach out if you have any questions or would like more information. Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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A few quick reminders about upcoming User Group meetings and auto-renewals

by Kate Boyle

+++ Please route to appropriate personnel +++ Just a few quick reminders We have two user group meetings scheduled in the future that are open for registration. Feel free to attend if you are not a current user of Acquisitions or Serials, but are interested in learning more about them. These meetings are, of course, open to our new19 members. SWAN Acquisitions User Group Meeting<http://www.librarylearning.info/events/?eventID=24241> Sponsor(s): SWAN* and RAILS Thursday, April 27, 2017 (9:30 AM - 12:00 PM) Where: Berwyn Public Library<http://www.librarylearning.info/events/location.aspx?locationID=1918> SWAN Serials User Group Meeting<http://www.librarylearning.info/events/?eventID=24103> Sponsor(s): SWAN* and RAILS Thursday, May 25, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> Just a reminder-- if you would like to opt-out of participating in Automatic Renewals we would appreciate an email or ticket from the library director by April 24th. For more specifics on the auto-renewals project, please view the attached document. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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Items Set In Transit Prior to 2016

by webmaster＠swanlibraries.net

8 years, 5 months

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SWAN June 1st Quarterly Meeting - Change of Venue

by Brande Overbey

Hello SWAN Member Libraries, Our Thursday, June 1st Quarterly meeting (9:30 a.m. start) was previously scheduled to be held at RAILS Burr Ridge. Due to some upcoming RAILS building renovations, we have changed the location of the meeting to Westmont Public Library at 428 N. Cass Ave. in Westmont. Same day and place, but this means we also will be unable to live stream this meeting as we have been able to do in the past. The L2 meeting has been updated to reflect the change. Depending upon the RAILS construction schedule we will evaluate at a later date if the September Quarterly meeting location also needs to be changed, and keep you informed as soon as we know more. Thank you! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 5 months

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DUX 10-Second Enterprise Survey

by webmaster＠swanlibraries.net

8 years, 5 months

1
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Update to Circulation Codes and Maps on SWAN support site

by webmaster＠swanlibraries.net

8 years, 5 months

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FW: Online Verification of CPL Patrons Unavailable

by Kate Boyle

Everyone - I just wanted to share the following information regarding Chicago Public library reciprocal borrowers verification. Please see additional information available via the link below. Online Verification of CPL Patrons Unavailable Chicago Public Library is migrating to a new library management system between 5 a.m. Thursday, April 13 and Friday, April 21. Please call (312) 747-4300 if verifying the expiration date and status of a CPL patron who is waiting in person. Otherwise, please check back on Friday, April 21, when this service will be again available after our migration to a new library management system. Additional information about services, can be found at the below link: https://www.chipublib.org/news/services-limited-during-cpl-system-upgrade-a… Kate Boyle SWAN Member Services 844-SWAN-LIB

8 years, 5 months

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Enterprise Outage 4/7/17

by Rudy Host

Enterprise is currently down, but SirsiDynix is looking into the problem. An update will be sent out when the issue is resolved. Thank you for your patience.

8 years, 5 months

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[RESOLVED] Enterprise Outage 4/5/17

by Rudy Host

SirsiDynix has restored service to Enterprise. Thank you for your patience.

8 years, 5 months

1
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Enterprise Outage 4/5/17

by Rudy Host

Enterprise is currently down, but SirsiDynix is looking into the problem. An update will be sent out when the issue is resolved. Thank you for your patience.

8 years, 5 months

1
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Issues Trapping Holds on MobileCirc

by webmaster＠swanlibraries.net

8 years, 5 months

1
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BlueCloud Analytics Server Work

by Helen Pinder

SWAN Member Library Staff: SirsiDynix is working on an issue with their BCA server resulting in very slow load times in BlueCloud Analytics. We will update when the issue is resolved. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announcement our candidates for the 2017 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Jamie Bukovac, Indian Prairie Public Library District, and Ted Bodewes, Thomas Ford Memorial Library. Our election will officially open for voting on Monday, May 1st. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 19th at 5pm CST. The results will be announced at our June 1st Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Enterprise outage - 4/2

by Ian Nosek

SWAN Member Library Staff: We are currently experiencing a brief outage of our Enterprise OPAC. SirsiDynix is restarting our Enterprise instance and we anticipate service restoration shortly. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886<tel:(630)326-5886> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559<x-apple-data-detectors://0/3> swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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In transit items

by Vickie Totton

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Auto-renewals announcement

by Kate Boyle

+++Please route to appropriate personnel +++ Everyone- Auto-renewals is a custom report that automatically attempts the renewal of materials checked out at your library two days before they are due. This report, which will be run daily, checks to see if the item is eligible for renewal based upon two factors: the renewal limits set by the circulating/charging library whether there are any holds on the item/title. If renewal limits have been met or there are any holds on the item the renewal is declined. SWAN anticipates rolling out Auto-renewals as soon as Symphony has been upgraded to 3.5.2 . This is tentatively scheduled for the first week of May. Auto-renewals will be released as an opt-out report, in other words if you choose to have your library not participate, you need to notify SWAN of your decision. You can opt-out by opening a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> by April 24th. Please note --If you choose to opt-out of auto-renewals, those items checked out by your patrons at other participating libraries may be renewed if they meet the above stated criteria. For all the specifics on this report, please view the attached documentation. If you should have any questions, please contact SWAN Member Services at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or 844-SWAN-LIB. Have a great weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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INS closed 3/31

by Lauren Levaggi

SWAN Libraries - The Indian Prairie Library will be closed on Friday, March 31 for a staff in-service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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*Concluded* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am

by Steven Schlewitt

This morning's planned network cutover of the RAILS/SWAN Datacenter has concluded successfully. The actual downtime experienced was less than one minute. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net • catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 29, 2017 7:09 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am SWAN Member Library Staff: Just a quick reminder of the network migration occurring today at the SWAN/RAILS Datacenter. Between 7:30am-8:30am, we expect about a 5-15 minute downtime as the network is transitioned. Please see the message below for additional details. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, March 28, 2017 12:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am 03/28/2017 - 12:15 - by Steven Schlewitt SWAN Member Library Staff: RAILS will be working with ICN to perform a network cutover of the RAILS/SWAN Datacenter tomorrow between 7:30am and 8:30am. While an hour is being set aside, RAILS has informed us that the actual migration between the networks should only take between 5-15 minutes, as everything has been preconfigured and tested. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - SWAN Support Site - SWAN Ticket Site (OTRS) - SWAN MailMan Service (SWANcom) - Bookmyne - MobileCirc Again, this outage is planned from 7:30am and 8:30am, but if all goes to plan, it should last no longer than 15 minutes. In the event that the outage should extend beyond the anticipated timeframe considerably, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or the toll-free number 844-SWANLIB. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-28/important-railsswan-plann… _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 6 months

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*Reminder* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the network migration occurring today at the SWAN/RAILS Datacenter. Between 7:30am-8:30am, we expect about a 5-15 minute downtime as the network is transitioned. Please see the message below for additional details. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, March 28, 2017 12:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am 03/28/2017 - 12:15 - by Steven Schlewitt SWAN Member Library Staff: RAILS will be working with ICN to perform a network cutover of the RAILS/SWAN Datacenter tomorrow between 7:30am and 8:30am. While an hour is being set aside, RAILS has informed us that the actual migration between the networks should only take between 5-15 minutes, as everything has been preconfigured and tested. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - SWAN Support Site - SWAN Ticket Site (OTRS) - SWAN MailMan Service (SWANcom) - Bookmyne - MobileCirc Again, this outage is planned from 7:30am and 8:30am, but if all goes to plan, it should last no longer than 15 minutes. In the event that the outage should extend beyond the anticipated timeframe considerably, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or the toll-free number 844-SWANLIB. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-28/important-railsswan-plann…

8 years, 6 months

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*Resolved* Error Using Load Bibs and Load Bibs with Order Info Reports

by Steven Schlewitt

SWAN Member Library Staff: The error relating to the Load Bibs reports should now be resolved. Please let us know if these issues persist by sending a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, March 24, 2017 2:19 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Error Using Load Bibs and Load Bibs with Order Info Reports Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Error Using Load Bibs and Load Bibs with Order Info Reports 03/24/2017 - 14:18 - by Scott Brandwein We have received reports of a number of sites encountering errors during "Load Bibs" and "Load Bibs with Order Info" reports. We are working with SirsiDynix to identify the cause and come to a resolution. The problem seems to be isolated to only certain libraries, so please exercise caution when running these reports. If the report generates an error, we recommend holding off until a solution is announced. Thank you for your patience while we work this out. We apologize for the inconvenience. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-24/error-using-load-bibs-and…

8 years, 6 months

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*Resolved* WorkFlows Slowness on 3/28

by Steven Schlewitt

SWAN Member Library Staff: The issue appears to be resolved for the evening. We believe it may have been due to a runaway harvest process that affected network connectivity from our Symphony WorkFlows Production server. We'll continue to monitor the situation throughout the evening, but should you encounter further WorkFlows timeouts, please contact SWAN Support at the after-hours support number, 844-SWANLIB (ext. 0). Thank you for your patience while we investigated the issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, March 28, 2017 4:05 PM To: swantech(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Slowness on 3/28 SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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WorkFlows Slowness on 3/28

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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*Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am

by webmaster＠swanlibraries.net

8 years, 6 months

1
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0 0

Book Pre-Cats - 590 tag

by webmaster＠swanlibraries.net

8 years, 6 months

1
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0 0

Error Using Load Bibs and Load Bibs with Order Info Reports

by webmaster＠swanlibraries.net

8 years, 6 months

1
0
0 0

SWAN Cataloging Users Group Meeting Rescheduled

by webmaster＠swanlibraries.net

8 years, 6 months

1
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Clean Hold Shelf Issue-Resolved

by Crystal Vela

****Please route to appropriate staff**** We were able to identify and solve the issue with the Clean Hold Shelf report. If you are a library that normally receives your report from SWAN, you should now have the results of the report in your inbox. Thank you for your patience and have a wonderful day, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Clean Hold Shelf Issue

by Crystal Vela

****Please route to appropriate staff**** We are aware that the request from SirsiDynix to re-order the "Clean Hold Shelf Report" and the "On Shelf Items with Holds" Reports has created an issue. Some libraries have reported that they have not received their Clean Hold Shelf report today. We are working with SirsiDynix and will alert everyone when we resolve the problem. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Member Services Updates - Holds BLUEcloud Reports, and Discards

by Vickie Totton

We have a few updates for you today. 1. In an effort to cut down on items with a Holds or In-Transit location on the "On Shelf Items with Holds" report; SirsiDynix support has suggested we flip the scheduling of the "Clean Hold Shelf Report" and the "On Shelf Items with Holds" Report. We have re-scheduled the "Clean Hold Shelf" report to run at 7 AM beginning on March 23rd. If you are a library that runs your own "Clean Hold Shelf" report, we recommend you re-schedule your report to run prior to 7:30 AM. 2. We have created some additional reports in BLUEcloud Analytics to be used for generating circulation statistics. Please find them in the SWAN Reports>Circulation Statistics>Dynamic Dates folder. These reports run on dynamic date ranges, providing statistics for the month previous to the date they are run. Running any of these reports any time in March will generate statistics for the entire month of February; running them any time in April will generate statistics for the entire month of March, and so on. Because they run for the previous month without your having to input a date range, you can now easily subscribe to these reports and have them delivered to your email inbox or your BCA history list. If you are unfamiliar with how to subscribe to reports, please view the BCA PowerPoint presentation here<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/Blu…>. Please keep in mind that the data in BCA is one day behind, so refrain from running or subscribing to statistical reports on the 1st of the month. For best results, subscribe to or run statistical reports after 1pm on the 2nd of the month. 3. We have finished adjusting the DISCARD procedures to ensure more accurate circulation statistics. Please refer to the attached documents for an explanation of the adjustment and instructions for running the reports we have created in BLUEcloud Analytics to count your discarded items. If you should have any questions, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call us at 844-SWAN-LIB. Thank you for your cooperation. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Planned Outage / Enterprise Catalog Upgrade, Tuesday March 28

by webmaster＠swanlibraries.net

8 years, 6 months

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REMINDER: SWAN Board Self-Nomination Window Closes this Friday at 5pm!

by Brande Overbey

Good morning Member Libraries: Just a reminder that this Friday at 5pm our self-nomination window ENDS for the 2017 SWAN Board election. If you'd like to be considered in the running for this year's 2 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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TPS closed 3/24/17

by Lauren Levaggi

SWAN Libraries - The Tinley Park Public Library will be closed on Friday, March 24th, 2017, for a Staff In-Service Day.

8 years, 6 months

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Active ID Notes

by Vickie Totton

****Please route to appropriate staff**** The Active ID field in a patron's record will no longer generate a red Notes alert in the Display User and Charge/Checkout wizards. This change will help to highlight notes that should be addressed when using these wizards. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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REMINDER: SWAN Board Self-Nomination Window Closes Next Friday 3/24

by Brande Overbey

Good morning Member Libraries: Just a reminder that next Friday, 3/24 at 5pm our self-nomination window ENDS for the 2017 SWAN Board election. If you'd like to be considered in the running for this year's 2 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Blue Cloud Analytics classes

by Kate Boyle

+++ Please Route to Appropriate Personnel +++ Just a short promotion on the classes for Blue Cloud Analytics. SWAN wanted to let everyone know that beginning in April, the BlueCloud Analytics (BCA) class will be held every other week on Wednesday morning. Also, there is no longer a restriction of only one attendee per library per event. While work continues on developing an advanced class in BCA, we would like to suggest if you attended a BCA class in the Fall you might want to come again to one that is being currently offered. The reports in BCA have grown by leaps and bound since September and there is a wealth of reports to share with you. If you should have any questions or suggestions. don't hesitate to contact one of the Member Services consultants (Samantha Dietel - 630-326-8647), Crystal Vela (630-326-8059), and Vickie Totton (630-326-8714). To view a list of classes currently available: http://www.librarylearning.info/tags/?BCA Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

1
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