- SWANcom - swanlibraries.net

by SWAN Communications

Good morning member libraries, We have been informed by ByWater Solutions, our Aspen hosting and support provider, that the migration of our Aspen production server was unsuccessful. Our server migration will be rescheduled, and we will update you when we know more. The Aspen catalog is now functioning normally, following a brief delay this morning processing updates to item statuses and records. We apologize that this process has not gone as smoothly as hoped. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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Aspen server upgrade tonight, 9/10 8-10PM

by SWAN Communications

Good afternoon member libraries, Our Aspen server upgrade, which was previously delayed, is now scheduled for this evening between 8PM and 10PM. We have posted a banner to all Aspen catalogs, and we will send an update once we receive confirmation the upgrade has completed. Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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Item Category 6 Now Available

by SWAN Communications

We are excited to announce a new item category for item records in WorkFlows! Item Category 6 can now be used to designate languages other than English. Several foreign language options have been populated in this category, and you can begin assigning them immediately. Like all item categories, Item Category 6 does not impact circulation or hold rules in any way. It also does not display in the public catalog. It is meant for staff use only. Item Category 6 is not yet available for reporting in BLUEcloud Analytics (BCA). SirsiDynix is working to add this in a future release. In the meantime, libraries may run reports for Item Category 6 in WorkFlows. SWAN staff can help set up templates for your library to run lists or circulation statistics reports if needed. Please send in a ticket with requests for templates, questions, or requests to update parts of your collection with this new item category. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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SWAN office relocation - furniture available

by SWAN Communications

Hello SWAN libraries, SWAN will be relocating its office in December, and we have some furniture that will be listed on the RAILS website under the "Classifieds: Free/For Sale/Wanted." We will prioritize SWAN member libraries first if your library would like to arrange a pickup of the items we post. It will be first come, first served. SWAN Business Manager Ginny Blake will coordinate the pick-up and removal of the items. Currently we have posted some chairs on the RAILS classifieds just to see how the process works. There will be some additional furniture such as desks and tables we will post in the listed items available. https://railslibraries.org/classifieds If you would like to stay informed of any of the items being listed, RAILS has an email list you can subscribe to with the following commands. Offers and requests posted by libraries on the RAILS website. To Subscribe Send an email to listserv(a)list.railslibraries.org with message text: subscribe classifieds FIRSTNAME LASTNAME (It is recommended that you delete your email signature from this message.) You will be sent an automatic reply with a link to confirm your subscription request. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

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Scheduled Maintenance -- Rebuild Headings and Text Database Indexes Sunday, 9/1

by SWAN Communications

Good afternoon SWAN Member Library Staff: SWAN will be performing scheduled maintenance on our indexes this Sunday, September 1st, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 2nd. WorkFlows will not be available during the scheduled maintenance window. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 12 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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POSTPONEMENT: Aspen server upgrade Thursday, 8/29

by SWAN Communications

Good afternoon member libraries, Our Aspen production server upgrade was scheduled to begin shortly, we have just been informed by ByWater, our Aspen host, that this will not happen today. The system message in Aspen will be removed and our SWAN support site will be updated to reflect the postponement. When we have a new date and time, we will send out new communication. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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SWAN Quarterly 9/5/24 meeting agenda & packet now posted

by SWAN Communications

Hello SWAN directors & administrators- The Quarterly meeting of directors and administrators will take place at Oak Brook Public Library on Thursday, September 5th at 10:00 a.m. The agenda and packet are posted on the meeting page below. https://support.swanlibraries.net/meeting/94458 The meeting packet has a document that I hope will be of interest to many of you, which is our research into online patron registration options for member libraries. We will need to replace our existing solution in the upcoming year, and we investigated more robust options such as identity verification and library map boundary verification. Both of those options are possible, and we will present at the meeting and answer any questions about our research. If you would prefer to watch the meeting via Zoom, you will need to register in advance using the link below. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Additionally, I think you may already know this, but SWAN will be closed on Monday, September 2nd next week for Labor Day. Thank you, and have a great holiday weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 1 month

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Update: Aspen downtime Thursday, 8/29

by SWAN Communications

Good afternoon member libraries, Our Aspen production server upgrade will take place Thursday, August 29th between 1PM and 5PM - not 8/28 as previously communicated. During this time, patron account functions will be unavailable in both the Aspen Discovery web catalog and the SWAN Libraries + app. Patrons can search in the catalog and the app, but item statuses will not update (e.g. checked out items may show as on shelf). SWAN will post a system message banner for all catalogs the morning of August 29th. We will update our support site with an all clear following the upgrade: https://support.swanlibraries.net/news/2024-08/94668 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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Symphony WorkFlows Down

by SWAN Communications

SWAN Member Libraries: Symphony WorkFlows is currently down. We are troubleshooting the issue with SirsiDynix and will update the Known Issue<https://support.swanlibraries.net/issue/94669> on our SWAN support site as we have more information. Please use the Offline Circulation module while we troubleshoot the issue. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 1 month

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Aspen downtime Wednesday 8/28

by SWAN Communications

Good morning member libraries, ByWater Solutions, our Aspen Discovery hosting and support provider, is upgrading our Aspen production server on Wednesday, August 28th between 1PM and 5PM. During this time, patron account functions will be unavailable in both the Aspen Discovery web catalog and the SWAN Libraries + app. Patrons can search in the catalog and the app, but item statuses will not update (e.g. checked out items may show as on shelf). SWAN will post a system message banner for all catalogs the morning of August 28th. We will update our support site following the upgrade: https://support.swanlibraries.net/news/2024-08/94668 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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SWAN Expo registration ends today, Friday, August 16th

by SWAN Communications

Hello SWAN members- The SWAN Expo registration will close at the end of the day today. This is also the last day to cancel your registration if you are unable to attend. You can register and view attendees from the link below. If you need to cancel, please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will remove you from the list. SWAN Expo 2024 | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/meetings-trainings/annual-conference> The full printable schedule for next Friday's August 23rd event is posted. This is a larger event than last year with a variety of session topics. SWAN-Expo-2024-schedule.pdf (swanlibraries.net)<https://support.swanlibraries.net/system/files/Public/2024-08/SWAN-Expo-202…> Libraries with staff attending can expect an invoice from SWAN after the event for those staff registered ($35 per person). Registered staff can expect a confirmation email next week on Monday. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 1 month

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Aspen 24.08 release

by SWAN Communications

Good morning member libraries, The Aspen 24.08 release is live. This is primarily a bug fix release. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-08/94665 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 1 month

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Issues Connecting to WorkFlows

by SWAN Communications

SWAN Member Libraries: We are receiving reports of not being able to connect to Symphony WorkFlows although there are many users that remain logged in. We are troubleshooting this and will update the Known Issue<https://support.swanlibraries.net/issue/94662> as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 11 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-07/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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ILLINET InterLibrary Loan Survey Dashboard

by SWAN Communications

Please read today's news post<https://support.swanlibraries.net/news/2024-07/94661> regarding the SWAN-provided ILLINET Traffic Survey Dashboards used for completing your state reports. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Links available for EBSCO from the Illinois State Library

by SWAN Communications

Good morning, Many libraries are reporting that they have received their database links for the EBSCO package provided by the Illinois State Library. We have also compiled the database links for all SWAN libraries. The package is provided at no additional cost to your library. The links are already set for OpenAthens authentication. You can locate the spreadsheet to download in our news article, Links available for EBSCO package from the Illinois State Library<https://support.swanlibraries.net/news/2024-07/94660>. Additional information regarding EBSCO databases, tutorials/training, and promotional materials for EBSCO can be found on our support site, SWAN EBSCO Databases<https://support.swanlibraries.net/documentation/70949>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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SWAN Expo: August 23rd session schedule & descriptions now available

by SWAN Communications

Hi everyone- The schedule for the SWAN Expo on Friday, August 23rd is now finalized. You can view the day's sessions at specific times throughout the day<https://support.swanlibraries.net/meetings-trainings/annual-conference>. Our 2024 annual event is shaping up to be a great one. We have 19 sessions covering a range of topics and presenters with expertise in subjects that we hope all of you will enjoy. Mental health During the planning of this year's Expo, we picked up from some membership polling at a Fireside meeting that concerns around mental health was theme. We approached the National Alliance on Mental Illness (NAMI) to present this year's keynote. The staff from NAMI will remain at Expo throughout the day to provide one-on-one consulting and advice in a private meeting room. Managing your library's records Have you wondered how your library should be managing its paper and digital archive associated with library operations? You can hear directly from the experts! The Illinois State Archives will present a primer for public libraries and local government on records retention. Creating a crisis plan The past few years have presented a new set of challenges for libraries, and we have invited HR Source to provide an overview of what your library should include in its crisis response plan. Your library & the Illinois Digital Archives Many libraries in SWAN have special collections or artifacts from your community. The Illinois State Library will be on hand to talk about the Illinois Digital Archives and how you can go about digitizing those collections for online access in the statewide platform (which also integrates in SWAN Aspen Discovery). Learn basic copyright for library staff Sara Bensen from the University of Illinois will guide you through the basics of copyright and how it impacts fair use and limitations within the library. Library newcomers & the immigrant experience Since August 31, 2022, the City of Chicago has welcomed over 45,000 new arrivals from the southern border. Chicago Public Library staff will present their perspective on how the newly arrived immigrants required and relied upon public library staff and services to navigate the path to resettlement and self-sufficiency. Learn about RAILS delivery Have you wanted to know more about how libraries in SWAN share materials? RAILS Delivery Director Mark Hatch will show how the Illinois library delivery system works and answer your questions! SWAN staff presentations at Expo * School partnerships: Issuing student cards * Be a WorkFlows detective: Following clues to unravel confusing service scenarios * Aspen for library staff * MobileStaff consultation: Bring your library device or learn about how to enhance your tablet experience * BLUEcloud Analytics basics * BLUEcloud Analytics Q&A for technical services * BLUEcloud Analytics Q&A for public services Library panel presentations * Collection management: Weeding, storage, renovations * Circulation best practices: Moments at the service desk Roundtable discussions * Support and self-care * Staff development, library in-service days, & what libraries do for fun * How to deal with difficult service scenarios The event will be held at Moraine Valley Community College Business & Conference Center (building M) from 9:00 a.m. to 3:30 p.m. The cost for the event is $35 per person. Registration is open<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…>! You can register yourself or individuals on your staff. Lunch is included! Confirm your registration or those of your colleagues by clicking on the "view attendees<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…>" from the Expo information page. We will be sending out event details to all registered attendees the week of the event. We hope to see you there! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

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July, 2024 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-07/94659> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Reminder: Symphony 4.1 Upgrade Tonight! (7/17)

by SWAN Communications

SWAN Member Library Staff: Reminder: our Symphony Production server will be upgraded to version 4.1 this evening. During the upgrade 'My Account' features, SIP2/WebServices, and other related services will be unavailable. Our upgrade is scheduled to begin shortly after 11PM and will conclude early morning Thursday July, 18. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive tomorrow morning before accessing WorkFlows. A new WorkFlows 4.1 client installer has been made available on the SWAN Support Site: https://support.swanlibraries.net/documentation/64760. There is no imperative to install the new WorkFlows client before the Symphony 4.1 server upgrade. Once your staff workstations have been updated, please have your library submit the 4.1 Installation Survey: https://fs8.formsite.com/SWANServices/xrjnthywxm/index (one submission per library, please!) For updates and more information on Symphony 4.1 features and updates, follow our news post: https://support.swanlibraries.net/news/2024-07/94652. Any questions or concerns? Please send a support ticket to help(a)swanlibraries.net and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Aspen 24.07 release

by SWAN Communications

Good morning member libraries, The Aspen 24.07 release is live. This is primarily a bug fix release that also includes enhancements to the new accessible browse category display option. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-07/94656 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Postponement of Hold Map Update

by SWAN Communications

SWAN had previously planned on updating the holds permissions today, July 16. However, given the Symphony upgrade is also happening this week we've decided to postpone our hold map update until July 24. Please see our news post<https://support.swanlibraries.net/news/2024-04/94615> for more details on this change. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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**Reminder** Symphony 4.1 Upgrade - July 17-18

by SWAN Communications

SWAN Member Library Staff: Just a reminder that our Symphony Production server upgrade is scheduled for Wednesday, July 17th at 11:30PM. The installation process will take a couple of hours, with our regularly scheduled reports running after the upgrade has been completed. While we do not anticipate any downtime or required use of Offline Mode during library hours, please wait until the 'All Clear' SWANcom is sent before accessing WorkFlows Thursday morning. Staff clients do not need to be upgraded prior to Thursday, July 18th. The 3.7.1 client will continue to work; however, new features will be unavailable until the client is updated. Please see our Support Site for WorkFlows client downloads and setup documentation<https://support.swanlibraries.net/documentation/64760>. For information and updates, see our news post<https://support.swanlibraries.net/news/2024-07/94652> and subscribe to SWANcom<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Symphony 4.1 Upgrade Rescheduled

by SWAN Communications

SWAN Member Library Staff: The Symphony Production server upgrade has been rescheduled to begin Wednesday July 17th shortly after 11PM and conclude early morning Thursday, July 18th. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive in the morning before accessing WorkFlows. There is no imperative to install the new WorkFlows client before the Symphony 4.1 server upgrade. The WorkFlows 4.1 installer is available for download on the SWAN support site. If you have already downloaded the installer from our previous attempted upgrade, please download a new copy as the installer has been updated. During the upgrade, My Account features, SIP2/WebServices, and other related systems will be unavailable. If you have any questions or concerns, please open a support ticket and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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Authority Index and Authority Thesauri Index Rebuilds on Thursday, July 4th

by SWAN Communications

Good afternoon: We will be rebuilding our authority indexes over Independence Day. Please refrain from accessing Workflows after 9 PM Wednesday, July 3 through Thursday, July 4th. We anticipate that this will have little to no impact on service since it is occurring over the holiday. We will send an all clear message when you can resume normal work functions. Absolutely no cataloging may occur during reindexing, including: updating, adding, or deleting of bibliographic and item records. We will update the post on the Support site<https://support.swanlibraries.net/news/2024-07/94651>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 2 months

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EBSCO URLs 2024/2025

by SWAN Communications

Good afternoon, The EBSCO RAILS Flagship subscription URLs for 2024/2025 are now available. If your library opted to only purchase individual databases from EBSCO, those links will come directly from EBSCO. Any databases provided by the Illinois State Library are going to be sent directly to libraries. Please see the news article, EBSCO URLs 2024/2025<https://support.swanlibraries.net/news/2024-07/94649>, for more information and a downloadable workbook with all available access URLs for the Flagship package. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 10 are now available. To download the current links and to see which group your library is in, please see our News article.<https://support.swanlibraries.net/news/2024-06/94487> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Aspen 24.06 release

by SWAN Communications

Good morning member libraries, The Aspen 24.06 release is live. This release notably includes a new browse category display option and improvements to Overdrive/Libby checkouts from the SWAN Libraries + app. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-06/94647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

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UPDATE: RAILS EBSCO Flagship

by SWAN Communications

Hello Member libraries - Thank you all for your patience and flexibility regarding the changes in EBSCO package offerings. Earlier this week, we were able to get a preliminary number of libraries that selected the RAILS EBSCO Flagship package as their first/second choice for a complementary database package. EBSCO would like to continue their years-long partnership with us, and they have decided to discount the RAILS EBSCO Flagship price. The discount is based on at least 50 libraries, and we are at exactly 50! The discount they have proposed is 25% off the Flagship package. If you wish to take advantage of the discounted package price, please submit a new form: https://support.swanlibraries.net/form/80756. You can indicate in the Comment box that this is the new selection form you want to move forward with. If you wish to review your current selections: https://support.swanlibraries.net/form/80756/submissions. Changes cannot be made after today. We are asking members to let us know by end of today so we can get the order over to RAILS / EBSCO as soon as possible so EBSCO can work on getting those databases turned on by July 1, 2024. This is true for RAILS EBSCO Package or if you have selected Individual databases. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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UPDATE - Symphony 4.1 Upgrade Postponed - Overnight Processing Completed

by SWAN Communications

SWAN Member Library Staff: UPDATE 06/18/2024 11:20 AM The overnight maintenance and morning reports have completed; you may now run any necessary reports in Symphony. Our overnight BLUEcloud Analytics harvest was not able to run last night due to the issues with the upgrade. You should hold off on running any BLUEcloud Analytics reports for information that includes any transactions performed yesterday as it will not be included. If you have scheduled reports that include transactions performed yesterday you may need to run the reports manually once the harvest is complete. We have asked SirsiDynix to run the harvest now; we'll let you know when that is complete. We will continue to update the News Article<https://support.swanlibraries.net/news/2024-06/94645> as we have more information about the BLUEcloud Analytics harvest. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Tuesday, June 18, 2024 8:35 AM To: swancom(a)list.swanlibraries.net Subject: RE Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late SWAN Member Library Circulation Staff: The Overnight Processing is still running. This includes the following processes: * Updating User Blocked Status * Patrons will not be updated to BLOCKED until the reports have caught up * Expire Available Holds * Please wait to process expired holds from your hold shelf until we announce the reports have caught up SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, June 18, 2024 6:04 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late SWAN Member Library Staff: During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1. We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause. Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete. There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here<https://support.swanlibraries.net/sites/default/files/downloads/SWAN_WorkFl…>. We will update the News Article<https://support.swanlibraries.net/news/2024-06/94645> on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late

by SWAN Communications

SWAN Member Library Staff: During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1. We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause. Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete. There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here<https://support.swanlibraries.net/sites/default/files/downloads/SWAN_WorkFl…>. We will update the News Article<https://support.swanlibraries.net/news/2024-06/94645> on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Reminder: Symphony 4.1 Upgrade Tonight! (6/17)

by SWAN Communications

SWAN Member Library Staff: As a reminder, our Symphony Production server will be upgraded to 4.1 this evening. During the upgrade, My Account features, SIP2/WebServices, and other related systems will be unavailable. Our upgrade is scheduled to begin shortly after 11PM and will conclude early morning Tuesday, June 18. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive tomorrow morning before accessing WorkFlows. The WorkFlows 4.1 client installer has been made available on the SWAN Support Site<https://support.swanlibraries.net/documentation/64760>. Once your staff workstations have been updated, please have your library submit the 4.1 Installation Survey<https://fs8.formsite.com/SWANServices/xrjnthywxm/index> (one submission per library, please!) For updates and more information on Symphony 4.1 features and updates, follow our news post<https://support.swanlibraries.net/news/2024-06/94643>. Any questions or concerns? Please open a support ticket<mailto:help@swanlibraries.net> and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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UPDATE: SWAN EBSCO selection form

by SWAN Communications

Hello Member libraries - We are writing to inform you all that unfortunately we did not get the number of libraries necessary to make the SWAN all-inclusive package work. Instead, we're moving forward with the RAILS EBSCO Flagship package or individual databases if your library prefers. The RAILS EBSCO Flagship Package includes ConsumerReports.org, NoveList Plus / NoveList K-8 Plus, and your choice of 6 additional databases. Pricing for the Flagship package is based on your library service population and can be found on the RAILS Deals & Discounts page (must be signed in to view): https://railslibraries.org/deals/112669 Individual databases are priced on that same page under your library service population group. If you plan to purchase individual databases, please fill out our 2024 EBSCO Deal Opt In form. EBSCO is referring all library calls about individual database purchases to them back to SWAN. Here is the link to the form: https://support.swanlibraries.net/form/80756 We are collecting selections for the Flagship and individual databases up until Thursday, June 20 end of day. If you have already made your choices, no need to resubmit the form. You can review your submissions here: https://support.swanlibraries.net/form/80756/submissions. If you have questions or concerns about what you have selected, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Remember, the Flagship package and individual databases are extra databases that your library is paying for and are meant to complement the statewide database deal. Everyone in Illinois is getting the resources in the statewide deal at no additional charge. Thank you to everyone who has reached out and/or completed the form last week! Your support speaks volumes! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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REMINDER: ACTION REQUIRED SWAN EBSCO selection form

by SWAN Communications

Hello Member libraries - This is a reminder that our new EBSCO selection form is live and should be complete by end of day Friday, June 14. The previous selection form, Package B, which was available between April and May 2024 is no longer applicable. All previously submitted data has been disregarded. That package no longer exists. With the statewide deal becoming available sooner than previously anticipated, it is imperative to let SWAN know how you will proceed with your database offerings. If this is the first time you are hearing this, please review our webinar slides from Tuesday, June 11 below: https://support.swanlibraries.net/system/files/Members/2024-06/SWAN-EBSCO-F… There was also a recording of that webinar available at the Zoom link below: https://swanlibraries-net.zoom.us/rec/share/ke-6ZovtK-K7R75g-xcFD_hfLayTRCA… Pricing and the EBSCO selection form is available on our SWAN News page: https://support.swanlibraries.net/news/2024-06/94640 To see where other SWAN member libraries are in the opt-in, opt-out phase, please see our results page: https://support.swanlibraries.net/form/80756/submissions Pricing and information above are for public libraries in SWAN only. We have yet to hear from about half of the members. Please note that if we do not get enough participants in the SWAN all-inclusive package, that it may no longer be an option. Please select a backup package or indicate that you want nothing at all. Everyone is getting the resources in the statewide package. These new options exist to complement your library's database content and to ensure that Consumer Reports and NoveList Plus are not lost. If you have any questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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Re: ACTION REQUIRED: SWAN pricing for EBSCO all-inclusive package now posted & EBSCO selection form is live

by SWAN Communications

Hello Member libraries- We have posted the webinar slides for the meeting that just ended about the EBSCO subscription databases. https://support.swanlibraries.net/system/files/Members/2024-06/SWAN-EBSCO-F… The webinar recording is available from the Zoom recording link below. https://swanlibraries-net.zoom.us/rec/share/ke-6ZovtK-K7R75g-xcFD_hfLayTRCA… If you have any questions, please contact help(a)swanlibraries.net or submit a request online for assistance. https://support.swanlibraries.net/form/94559 Please make sure to complete the form for your library below! (login required): https://support.swanlibraries.net/form/80756 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Monday, June 10, 2024 2:37 PM To: swancom(a)list.swanlibraries.net Subject: ACTION REQUIRED: SWAN pricing for EBSCO all-inclusive package now posted & EBSCO selection form is live To SWAN member public libraries- Last week at the SWAN Quarterly meeting we met to discuss the Illinois State Library e-Resource Program and its selection of EBSCO to be the provider of research databases for all libraries in Illinois. Pricing We now have pricing for the SWAN all-inclusive package posted for you. It has a high and low estimate for the deal, which is a price range at this point since we do not know how many libraries wish to participate in our new EBSCO all-inclusive deal. SWAN Support page with pricing and details (login required): https://support.swanlibraries.net/documentation/70949 Opt-in online form: deadline is Friday, June 14th end of business day This will notify SWAN if your library is going to want the SWAN all-inclusive package or databases through the RAILS negotiated deal with EBSCO. SWAN is acting as the go-between for the RAILS deal if your libraries decide that is the choice. One submission per library please. Form link (login required): https://support.swanlibraries.net/form/80756 We have a short window to decide. This is due to RAILS setting a Friday, June 14th deadline for its package. SWAN Webinar Tuesday, June 11th at 2:30 p.m. We have a scheduled webinar for you that will take place via Zoom on Tuesday, June 11th at 2:30 p.m. We will review the SWAN EBSCO deal and explain the options for your library. Zoom link: https://swanlibraries-net.zoom.us/j/84817631486?pwd=HBLzTzSmngiZUuWSaAipJMa… The session will be recorded and posted as soon as the meeting is over. If you have any questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> or submit a request online for assistance. https://support.swanlibraries.net/form/94559 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

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ACTION REQUIRED: SWAN pricing for EBSCO all-inclusive package now posted & EBSCO selection form is live

by SWAN Communications

To SWAN member public libraries- Last week at the SWAN Quarterly meeting we met to discuss the Illinois State Library e-Resource Program and its selection of EBSCO to be the provider of research databases for all libraries in Illinois. Pricing We now have pricing for the SWAN all-inclusive package posted for you. It has a high and low estimate for the deal, which is a price range at this point since we do not know how many libraries wish to participate in our new EBSCO all-inclusive deal. SWAN Support page with pricing and details (login required): https://support.swanlibraries.net/documentation/70949 Opt-in online form: deadline is Friday, June 14th end of business day This will notify SWAN if your library is going to want the SWAN all-inclusive package or databases through the RAILS negotiated deal with EBSCO. SWAN is acting as the go-between for the RAILS deal if your libraries decide that is the choice. One submission per library please. Form link (login required): https://support.swanlibraries.net/form/80756 We have a short window to decide. This is due to RAILS setting a Friday, June 14th deadline for its package. SWAN Webinar Tuesday, June 11th at 2:30 p.m. We have a scheduled webinar for you that will take place via Zoom on Tuesday, June 11th at 2:30 p.m. We will review the SWAN EBSCO deal and explain the options for your library. Zoom link: https://swanlibraries-net.zoom.us/j/84817631486?pwd=HBLzTzSmngiZUuWSaAipJMa… The session will be recorded and posted as soon as the meeting is over. If you have any questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> or submit a request online for assistance. https://support.swanlibraries.net/form/94559 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

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SWAN WorkFlows 4.1 Installer Available

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: The SWAN WorkFlows 4.1 installer is now available on the SWAN support site: https://support.swanlibraries.net/news/2024-06/94639 Please be advised, there is no imperative to install this new client before our scheduled Symphony 4.1 server upgrade on the evening of Monday, June 17th. Upgrading early will result in a client/server mismatch message each time the client connects prior to the morning of Tuesday, June 18th. WorkFlows 3.7.1 will continue to function after the server upgrade has been completed, but will also result in a client/server mismatch message until the client is upgraded. If you have any questions or require further assistance please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 3 months

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SWAN Quarterly meeting 6/6/24 agenda & packet now posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and meeting packet for next week's meeting Thursday, June 6th at Oak Brook Public Library is now posted. https://support.swanlibraries.net/meeting/94449 Our big discussion topic for Thursday will be the yet to be announced statewide contract for research databases. SWAN has learned the contact has been awarded to EBSCO, but there are some differences with the statewide solution and our existing group-purchase for public libraries. We have a few options to present for SWAN libraries that are concerned about retaining a comprehensive database package, which would include Novelist Plus and Consumer Reports which are not in the statewide deal. We will also present about public library website ADA complaints and how this relates to SWAN's Aspen Discovery. Hope to see you in person next week! If you need to attend via Zoom, please registration using the link below. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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Searching Issues in Aspen

by SWAN Communications

SWAN Member Library Staff, We are currently experiencing intermittent issues with searching in Aspen Discovery. These intermittent issues are resulting in a few search timeout error messages. We are in contact with ByWater; they are investigating the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/94635> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 9 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-05/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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SWAN Board 2024 election results

by SWAN Communications

The election for two seats on 7 member SWAN governing board has concluded with 60 participating voters. Dawn Bussey, Library Director Glen Ellyn Public Library: elected Zach Musil, Library Director Tinley Park Public Library: elected Special thanks to Ridgeway Burns, Library Director Itasca Community Library, and Natalie Starosta, Library Director North Riverside Public Library for participating in the election. The next SWAN Board meeting will be held at Midlothian Public Library on Friday, June 21st at 9:30 a.m. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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Reminder: SWAN Board 2024 election e-ballot closes Friday 5/24

by SWAN Communications

Hello library directors & administrators- This is just a reminder that the SWAN Board election e-ballot will close on Friday this week. Ballot Here is the ballot: https://support.swanlibraries.net/form/94619 Candidate names and statements are listed, with the voting selection below the statements. Only library directors/administrators will be able to access the e-ballot link. This is a feature SWAN also uses to restrict access to our platform logins for WorkFlows, MesssageBee, etc. Additional information about the SWAN Board can be found on this page: https://support.swanlibraries.net/board-information/85634 Password reset information The SWAN Support site login utilizes the same email account and password you have created for your Library Learning (L2) account. If you are unable to log onto the Support site, your first step would be to complete a password reset with L2, and then attempt to log onto the SWAN Support site using your new password. Reset your L2 password: https://librarylearning.org/user/password If you are unable to access the ballot after a password reset, please reach out to me directly, and I would be happy to assist you. Regards, Aaron Skog Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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Aspen 25.05 release

by SWAN Communications

Good morning member libraries, The Aspen 25.05 release is now live. It includes updates to record grouping, accessibility, and some new integrations, as well as bug fixes and improvements to dark mode for the SWAN Libraries + app. Read more on the SWAN support site: https://support.swanlibraries.net/news/2024-05/94628 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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Libraries Not Able To Connect to WorkFlows - Rebooting VPN Tunnels

by SWAN Communications

We'll be rebooting our services at 12:15 PM. Please see our Known Issue<https://support.swanlibraries.net/issue/94627> for more details. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 8 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-04/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 4 months

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SWAN Board 2024 election e-ballot is now open

by SWAN Communications

Hello library directors & administrators- The SWAN Board election is now underway. I sent out emails directly to current directors within the 100-library membership. I see many of you have participated so thank you! If you have not received the email please reach out to me. Details on the voting process are available on this news post. https://support.swanlibraries.net/news/2024-05/94624 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 4 months

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SWAN Board 2024 election candidate slate

by SWAN Communications

The self-nomination period has ended and the slate of candidates for the two seats on the SWAN Board will be the following. Ridgeway Burns, Itasca Community Library Dawn Bussey, Glen Ellyn Public Library Natalie Starosta, North Riverside Public Library District Zach Musil, Tinley Park Public Library The SWAN Board election will run from Monday, May 6, 2024 through May 24, 2024. Individual emails will be sent to library directors/administrators who will cast a single vote on behalf of the library. For this election, SWAN will be using its Support site to restrict e-ballot access to only library directors/administrators. I will send out details via email next week, as well as a SWANcom announcement that those individual emails with the e-ballot have been sent. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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WorkFlows is *UP*

by SWAN Communications

We have successfully restored the VPN tunnels and you may log into WorkFlows and resume working normally. Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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WorkFlows is down

by SWAN Communications

SWAN Member Library Staff, We are currently experiencing an outage of the SWAN firewall; please use WorkFlows Offline Circulation<https://support.swanlibraries.net/documentation/64828> while the connections are down. We are in the process of repairing and hope to be up and running soon. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94620> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 5 months

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SWAN Board election: submit your self-nomination & statement - final reminder!

by SWAN Communications

Hello Library directors & administrators- The SWAN Board is seeking candidates interested in two available at-large seats. The terms begin begin on July 1, 2024 and are three years in length. The self-nomination form will close on Friday, April 26th. You can access the online form using the link below. Board self-nomination | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/form/94600> Information about the SWAN Board, roles & responsibilities, and the election process can be found on SWAN Support under About > Information for Board Members. Information for Board Members | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/board-information/64973> If you have any questions, please reach out to me directly! Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 5 months

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