- SWANcom - swanlibraries.net

by None

6 years, 5 months

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River Forest Public Library Staff In-Service

by Vickie Totton

The River Forest Public Library will be closed Friday, April 26th for their Staff In-Service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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RPS In-Service

by Vickie Totton

Richton Park has asked us to inform you their In-Service date has been changed from May 28, 2019 to May 31, 2019. The library will be open on Tuesday, May 28; but closed on Friday, May 31. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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First Quarter (Jan-Mar) Billing is now available

by Helen Pinder

----Please route to appropriate staff---- The Quarterly Billing for the first quarter is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department in Burr Ridge. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042019%20April%202019%20Quar…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Enterprise Upgrade/Downtime Tuesday, April 16th at 2 a.m.

by Tara Wood

Good morning member libraries, SWAN has scheduled an upgrade to Enterprise v5.0.0.9, which patches a bug in Advanced Search. To prepare for the upgrade, Novelist displays in Enterprise will be disabled this afternoon. For more information, see the SWAN support site: https://support.swanlibraries.net/news/2019-04/66647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Intermittent Enterprise Outages / Holdings Display Issues on 4/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently working with SirsiDynix support to investigate reports of intermittent Enterprise outages and issues with loading holdings information. We expect that Enterprise may exhibit outages extending several minutes throughout the morning as we work to resolve the issue. Thank you for your patience, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

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*Resolved, System Back Online* 4/10 WorkFlows Label Templates Unavailable

by Steven Schlewitt

The system restart has successfully restored all label templates and all services are now back online. Please login now to resume using WorkFlows online. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, April 10, 2019 8:55 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Important - System Restarting Now* 4/10 WorkFlows Label Templates Unavailable SWAN Member Libraries - We've decided to restart the system now prior to our high volume logins to prevent this from being an extended issue. Following the restart, we expect the label templates will be restored. Offline should not be necessary - the system should be back online within a few minutes. We'll send an updated SWANcom as soon as the system is back online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Rudy Host Sent: Wednesday, April 10, 2019 8:40 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 4/10 WorkFlows Label Templates Unavailable SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

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*Important - System Restarting Now* 4/10 WorkFlows Label Templates Unavailable

by Steven Schlewitt

SWAN Member Libraries - We've decided to restart the system now prior to our high volume logins to prevent this from being an extended issue. Following the restart, we expect the label templates will be restored. Offline should not be necessary - the system should be back online within a few minutes. We'll send an updated SWANcom as soon as the system is back online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Rudy Host Sent: Wednesday, April 10, 2019 8:40 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 4/10 WorkFlows Label Templates Unavailable SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

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4/10 WorkFlows Label Templates Unavailable

by Rudy Host

SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

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*Resolved* WorkFlows Outage on 4/9 - Please login / resume services online

by Steven Schlewitt

SWAN Member Library Staff - The Symphony WorkFlows server is back online and all services are again accessible. The issue was caused by a brief hardware outage in the Azure environment. When the issue occurred, automated failover services worked to redeploy our system to another stable environment, where we're now operating. We'll keep an eye on the system throughout the night and report any further issues if anything comes up. Thank you for your patience as we worked to investigate the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, April 9, 2019 4:51 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage on 4/9 - Please use Offline temporarily SWAN Member Library Staff - We're currently experiencing an outage of the Symphony WorkFlows server. Please use WorkFlows in Offline mode until further notice. We'll send an updated SWANcom as soon as we have additional information. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

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WorkFlows Outage on 4/9 - Please use Offline temporarily

by Steven Schlewitt

SWAN Member Library Staff - We're currently experiencing an outage of the Symphony WorkFlows server. Please use WorkFlows in Offline mode until further notice. We'll send an updated SWANcom as soon as we have additional information. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

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Glen Ellyn Public Library (GED) closed April 12

by Vickie Totton

The Glen Ellyn Public Library will be closed all day Friday, April 12, 2019, for a staff in-service day. They will reopen at 9:00 am on Saturday, April 13. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

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Frankfort Public Library closed May 17

by Vickie Totton

The Frankfort Public Library District will be closed Friday May 17, 2019 for an In-service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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SWAN Training & Open Labs

by Dawne Tortorella

SWAN has openings in our training and open lab sessions. Please visit L2 for a full listing of meetings, workshops, and open lab sessions (https://www.librarylearning.info/tags/?SWAN2019) During BLUEcloud Analytics Open Lab sessions we review basic concepts and share some shortcuts and tips. We also review use of the generic library account for better management of your BCA reports and schedules within your library. The remainder of the time is for one-on-one consultation in identifying existing reports and additional reporting needs for your library. Note the following: * Thur 4/4 OCLC WorldCat Discovery and WSILL (RAILS 9:30-12:00) * Fri 4/5 Open Lab - OCLC Configuration & Setup (SWAN 9:30-11:30) * Wed 4/10 - Resource Sharing Overview (RAILS 1:30-3:30) * Tues 4/16 BLUECloud Analytics Open Lab (SWAN 9:30 - 11:30) * Mon 4/22 OCLC WorldShare ILL - Setting up Groups and Deflection (RAILS 1:30-4) * Mon 4/29 Open Lab - OCLC Configuration & Setup (SWAN 1:30-3:30) * Wed 5/22 Open Lab - OCLC Configuration & Setup (SWAN 1:30-3:30) * Thur 5/28 BLUEcloud Analytics Open Lab (SWAN 9:00-11:00) * Thus 6/20 BLUEcloud Analytics Open Lab (SWAN 9:-00-11:00) SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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SirsiDynix Library Users of Illinois (SLUI) Annual Meeting & Program on May 7th at Downer Grove Public Library

by Aaron Skog

Hello SWAN Libraries--- I am passing on this message from the SLUI group. I would encourage libraries to consider sending a member of their staff or management team to the event on May 7th. This annual meeting was put together by your colleagues and I encourage registering ASAP! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> If yours is one of the many libraries in the area that uses SirsiDynix software, please join SLUI for our annual meeting & program at Downers Grove Public Library on Tuesday May 7th! SirsiDynix representatives will be on hand to showcase new SirsiDynix software and give a roadmap for upcoming product enhancements! We will also be hosting two breakout sessions in the afternoon: * SirsiDynix Round Table: Get your questions answered by SirsiDynix reps! * Library of Things: Cake pans, tools, GoPros, and more! Members of the SLUI board will lead a discussion about the good and bad of circulating a Library of Things. The registration fee of $20.00 includes continental breakfast, lunch, and refreshments - REGISTER NOW<https://www.eventbrite.com/e/sirsidynix-library-users-of-illinois-slui-annu…>! SirsiDynix Library Users of Illinois (SLUI) Annual Meeting & Program Tuesday, May 7, 2019 9:30 am - 3:15 pm Downers Grove Public Library 1050 Curtiss Street Downers Grove, IL 60515 Additional information about this event and the full agenda is available on our website<https://iluug.wordpress.com/> and any questions can be sent to SLUI Chair Christine Lees at clees(a)dglibrary.org<mailto:clees@dglibrary.org>. We are also looking for a few people to join the SLUI board! Open positions include: Vice Chair/Chair Elect, Treasurer, School Library Representative, and Special Library Representative. If you are interested in one of these professional development opportunities, please contact Christine Lees. We look forward to seeing you in May! PLEASE NOTE: This meeting will be our only program in 2019. We will not be hosting a Fall/Winter program this year. Christine Lees Manager, Circulation Services Downers Grove Public Library (630) 960-1200 ext. 4264

6 years, 6 months

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Berwyn Public Library Closed April 9

by Vickie Totton

The Berwyn Public Library will be closed Tuesday April 9th for an In-service day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Broadview Temporary Closure

by Vickie Totton

The Broadview Public Library will be closed temporarily for renovation purposes Thursday April 4, 2019 through Wednesday April 10, 2019. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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ILLINET Traffic Survey - tool for calculating

by webmaster＠swanlibraries.net

6 years, 6 months

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Villa Park Closed 3/26-4/14 for Renovations

by Dawne Tortorella

The Villa Park Public Library will be closed to the public beginning on Tuesday, March 26 and will tentatively reopen Monday, April 15. Visit their website for additional updates. http://www.vppl.info/buildingprojectupdates/ Library staff will be working during this time, but the library items will not be available for holds or circulation during the public closure.

6 years, 6 months

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Cataloging Advisory Notes and Call for Feedback

by webmaster＠swanlibraries.net

6 years, 6 months

1
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Dolton Re-opening & Open House

by Dawne Tortorella

The following thank you and invitation is from Allyson Withers, Library Director, Dolton Public Library District - I would like to personally thank all of our 'sister-libraries' who have assisted the Dolton Public Library District patrons during our library interior renovation project. The library will be having a Grand Re-Opening for the public and community on Saturday, March 30th, 2019 from 11:00 am to 1:00 pm. Hopefully, many we be able to come and view the new interior. Although, library staff will be setting up items and getting acclimated and transitioning to the new library, it will not officially be open for business until Monday, April 8th, 2019. Again, I would like to thank all my colleagues for their assistance and patience during this period. Congratulations on the reopening Allyson, Dolton Public Library District staff, and the community. We look forward to seeing you and your library! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Carol Stream Fax Line Unavailable

by Vickie Totton

The Carol Steam Public Library fax line is currently unavailable due to the start of their Remodel Project. Please send correspondence via email either to a specific staff email, or to cstream(a)cslibrary.org<mailto:cstream@cslibrary.org>. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

1
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Tinley Park Public Library Closed March 22, 2019

by Vickie Totton

The Tinley Park Public Library will be closed all day on Friday, March 22, 2019, for an In-Service meeting. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Call for Session Ideas for SWANx2019!

by Aaron Skog

Hi Library Staff! Save the Date! Friday, August 16, 2019 is our annual event, which we call SWANx or SWAN Expo (we used to call it SWANstravaganza but that is really difficult to type). SWANx19 event planning is underway, but we need your help. The theme for this year's event is a SWAN Expo which will be a showcase on how libraries are enhancing their communities. Our event planning group is looking for topics on interesting ways you engage with the community you serve. This could be event programs, community outreach, technology based tools, or collaboration with local school districts. Read more here and access the online form for suggesting ideas or submitting proposals. https://support.swanlibraries.net/news/2019-02/66596 If your proposal is accepted, you will receive free admission to the event, which includes meals and snacks for the day. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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SWAN Board & RAILS Board Self-Nominations

by Aaron Skog

SWAN Library Directors & Administrators, The SWAN Board self-nomination form will be available until next week when it closes Friday at 5 p.m. We are seeking individuals interested in SWAN's strategic direction for the next 3 years. Library directors/administrators who are interested in one of the three at-large seats can submit their statement for the election online. https://support.swanlibraries.net/news/2019-02/66595 Additionally, there are RAILS Board seats available. There was some interest at the SWAN Quarterly meeting on RAILS strategic direction is it pertains to resource sharing. We encourage you to check out the RAILS website for information on the two at-large seats. https://www.railslibraries.info/board/nomination-2019 Please feel free to contact me if you have any questions! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Changes to SWAN Membership Support

by Aaron Skog

Hello everyone, I wanted to let everyone know about some changes within SWAN's staffing and department structure that are going into effect. You can read about these changes in the online document below. https://support.swanlibraries.net/sites/default/files/meeting/19_03_15/SWAN… All the same faces and staff you know-just a different arrangement! Sincerely, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Library In-Service

by Crystal Vela

Bridgeview Public Library will be closing early on March 20th, 2019 for a staff In-Service. The library will close at 4PM on the 20th and will resume regular hours on March 21st, 2019. Palos Park Library will be closed March 29th all day for an In-Service Day. They will resume regular hours on March 30th. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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SWAN FY20 Budget and LLSAP Funding Amounts for FY20

by Aaron Skog

Hello Library Directors & Administrators, The SWAN FY20 budget was approved last week at the quarterly meeting. The SWAN Membership fees for FY20 are now posted online at the link below. https://support.swanlibraries.net/about/budget There was interest at the quarterly meeting about the LLSAP funding for the 6 consortia in RAILS. This funding is provided in a letter to SWAN shared in the SWAN Board packet from October 18, 2018. You can see the LLSAP funding formula and the amounts for the 6 consortia on pages 111 and 112 of the SWAN Board packet, the PDF of which can be viewed below. https://support.swanlibraries.net/sites/default/files/meeting/18_10_19/6629… Thank you all for coming out last week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

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Cataloging Advisory Meeting March 14th - Agenda

by webmaster＠swanlibraries.net

6 years, 6 months

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Self-Nominate for SWAN Board Election, Due 3/22

by Aaron Skog

Hello Directors & Administrators, Please refer to the SWAN support site news post about the self-nomination for the upcoming SWAN Board election. There will be three open seats for the board, and we encourage all library directors or administrators to consider this opportunity. All seats are at-large and are three year terms. For details, please review the news post which has a link to the online self-nomination form. https://support.swanlibraries.net/news/2019-02/66595 If you are interested and want to find out more, please reach out to anyone on the current board. The current board members are listed here: https://support.swanlibraries.net/about/board-members I would be happy to answer any questions as well! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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Medical Subject Heading (MeSH) Retention

by webmaster＠swanlibraries.net

6 years, 7 months

1
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Reports of System Problems

by Dawne Tortorella

We have received several reports of problems bringing records in through Smartport and Acquisitions, as well as Web Services and SIP. We are troubleshooting with SirsiDynix and recommend that if you can, please curtail cataloging functions until this issue is resolved. You can track these known issues on our support site: https://support.swanlibraries.net/help/known-issues SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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Shelf Check For Custom Longoverdue Report (CLR)

by webmaster＠swanlibraries.net

6 years, 7 months

1
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OCLC Configuration and WorldShare ILL Workshops/Labs

by webmaster＠swanlibraries.net

6 years, 7 months

1
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SWAN Directors and Adminstrators Quarterly Meeting - Agenda & Packet for 3/7 Posted

by Aaron Skog

SWAN Member Libraries, The March Quarterly agenda and packet for the meeting on Thursday, March 7th at 10:00 a.m. is now available for you: https://support.swanlibraries.net/sites/default/files/meeting/19_03_07/6528… We will live-stream the audio and desktop presentation of this meeting via GoToMeetings; if you would like to attend remotely, please refer to page 3 of the meeting packet. This meeting is at the *Oak Brook Public Library and begins at 10 a.m.* Meeting highlights: * Approval of SWAN's FY20 budget & membership fees (see packet) * SWAN's upcoming board election (see packet) * Changes to our Internet Access service (see packet) * What life is like in the cloud * Updates from SWAN staff on the cataloging, circulation, and discovery advisory groups * Progress report on the new mobile app & recent improvements to Enterprise The meeting packet contains a written update on the strategic plan objectives and a detailed operations report. If you are curious what SWAN is up to, take a look at 51 jam-packed pages of information! Have a great weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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BYS Closed March 6 - 8

by Michael Szarmach

The Berwyn Public Library will be closed March 6-8 for construction. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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RFS Closed Friday 3/1

by Dawne Tortorella

The River Forest Public Library will be closed on Friday, March 1st for scheduled maintenance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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*Update - Ready for Logins* Ongoing MobileCirc Login Issues

by Steven Schlewitt

SWAN Member Library Staff: After extensive troubleshooting alongside SirsiDynix support and adjustments to our MobileCirc authentication procedure, we're happy to announce that the app is again stable and ready for library logins, although we're still working to fully resolve the issue. Through our troubleshooting, we determined that MobileCirc performs a query during the login/authentication process to collect delinquent patrons barcodes in the event that the app needs to run offline during that day. This is similar to how WorkFlows collects a user delinquency file for use in offline mode. At our current volume of users matching this criteria, the query would cause MobileCirc to become unstable, leading either to higher CPU loads on the Symphony server or a timeout during authentication. SirsiDynix has proposed the development of a new MobileCirc version that permits offline delinquency as optional. Since SWAN does not currently support MobileCirc in offline mode due to several other previously identified bugs impacting holds and item statuses, this is the ideal solution to the issue. However, development of this version could take up to several months, so through some trial and error, we've managed to throttle the volume of delinquent users passed to the offline file for both MobileCirc and WorkFlows. Currently, patrons with a last activity date greater than two years are not reflected in the offline delinquency. This will only be temporary until the new version of MobileCirc becomes available. We thank you for your patience throughout the troubleshooting process. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 7 months

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La Grange Park closed today

by Ian Nosek

Due to a power outage, La Grange Park Library will be closed today, Sunday 2/24. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net •catalog.swanlibraries.net

6 years, 7 months

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2/19 - Overnight processing errors

by Ian Nosek

SWAN Member libraries, Our nightly indexing process encountered errors early this morning. As a result, items may not be fully searchable within WorkFlows. You may also encounter errors while searching such as “heading keys need to be indexed”. SirsiDynix has been made aware of the issue and will be working to correct this issue. We expect all indexing issues to be resolved by tonight’s indexing. You may track this issue on our support site. https://support.swanlibraries.net/node/66597 Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net •catalog.swanlibraries.net

6 years, 7 months

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Nightly Processing/Index Errors

by Dawne Tortorella

Our overnight maintenance encountered an abnormal error and SirsiDynix is working on the issue. You can track the Known Issue related to this problem for updates. https://support.swanlibraries.net/node/66593 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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Please do not remove finished acquisitions reports

by webmaster＠swanlibraries.net

6 years, 7 months

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BRS additional closures

by Lauren Levaggi

SWAN Libraries - In addition to their closure on Monday, February 11th, The Broadview Public Library District will close at 3:30pm today February 8th, and will be closed all day Saturday, February 9th due to a heating malfunction. They expect to reopen for normal hours on Tuesday, February 12th at 10:00am. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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BLUEcloud Mobile Setup Survey, Due 2/12

by Lauren Levaggi

**REMINDER** BLUEcloud Mobile Setup Survey, Due 2/12 The SWAN team is working on the new mobile app for all SWAN libraries. However, we need some help from each library. Please take a moment to have someone in your library respond to this online form to help us with collecting the library calendar, events, and other program feeds we can add to the mobile app. Please read over the details of this survey on the SWAN support site<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…>. Questions? Contact Lauren Levaggi, User Experience Specialist lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> If you already filled out the survey, please disregard this message. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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Broadview PLD Closed 2/11/19

by Samantha Dietel

The Broadview Public Library District will be closed Monday, February 11, 2019 for construction work. They expect to reopen for normal hours on Tuesday, February 12 at 10:00am. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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In-Service

by Crystal Vela

The West Chicago Public Library will be closed tomorrow Friday, February 8th, all day for an In-Service day. They will reopen Saturday at 9am. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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RFS open 2/7

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will reopen on Thursday, 2/7/19 at 9 am. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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RFS closing update

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will continue to be closed until further notice. They are still having mechanical issues. We will keep everyone updated on the situation. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

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RFS open 2/5/19

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will resume normal hours Tuesday, 2/5/19. They have been closed 2/1/19- 2/4/19 due to mechanical issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

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RFS closed 2/1

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will be closed Friday, February 1st due to mechanical issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

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