- SWANcom - swanlibraries.net

by Ian Nosek

SWAN Member Library Staff: We have received reports of an issue in MobileCirc that prevents the cursor from automatically return to the barcode field when using the MobileCirc Inventory module. SirsiDynix is aware of the bug and has issued a JIRA case. They are actively working to resolve this issue, however, we do not currently have a timeline for resolution. We are tracking this case as a Known Issue<https://support.swanlibraries.net/node/67341> - Please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

1
0
0 0

Intermittent Hold Override Issue

by Steven Schlewitt

SWAN Member Library Staff: We've received reports that some holds awaiting pickup, when checked out, are displaying the message, "item is on hold for another patron" and requiring an override. If this occurs, simply override the hold to checkout to the patron associated on the hold shelf. We believe the issue may be relating to some routine database maintenance and do not expect the issue to persist nor impact a significant number of patrons/holds. We're tracking this case as a Known Issue<https://support.swanlibraries.net/node/67335> - please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

1
0
0 0

*Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th

by Steven Schlewitt

Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

1
0
0 0

AtoZ World Travel OpenAthens Links - Action Required

by webmaster＠swanlibraries.net

5 years, 7 months

1
0
0 0

Canceled Publication Patron Notification Tool

by webmaster＠swanlibraries.net

5 years, 7 months

1
0
0 0

Baker & Taylor Reported Issue

by Vickie Totton

We have added a Known Issue to the SWAN Support Site for libraries that use 9xx to load bib files downloaded from Baker & Taylor. If this applies to you, please see Known Issue "Baker & Taylor: Reported Issue with MARC Record Download<https://support.swanlibraries.net/node/67273>" and continue to monitor the issue for updates. We will send another SWANcom when the issue has been resolved. If you have any questions regarding the issue please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

1
0
0 0

Reminder: WorkFlows 3.6.2 Upgrade and Installation Survey due Monday, February 17

by Michael Szarmach

The deadline for the WorkFlows 3.6.2 upgrade is Monday, February 17th. If you're unfamiliar with the WorkFlows client update process, please refer to the three steps detailed in Software Downloads & Setup<https://support.swanlibraries.net/node/64760> on our support site. After completing the client update on all WorkFlows computers in your library, please submit one FormSite survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html> to indicate your completion. You can check to see if your library has submitted a survey for this upgrade by going to the FormSite Results page<https://fs8.formsite.com/res/resultsReportCharts?EParam=bJeI6E3QIKARLoUmGbQ…>. (Click on the bar graph icon in the lower left-hand corner for the best viewing results). If your library does not appear on the list then we have not received your FormSite completed survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html>. If you have any questions about the client update or have encountered any issues, please submit a support case by emailing us, help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

First Meeting of the Public Services Users Group Feb. 20

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

SWAN User Group Meeting Reminders

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

St. Charles Public Library - On The Move

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

Tues Feb 4 Committee of the Whole Meeting Reminder & Added Streaming

by Aaron Skog

SWAN Library Directors & Administrators, Tomorrow's meeting at Oak Brook Public Library will be live-streamed for those who are unable to attend in person. Typically these Committee of the Whole meetings are not streamed, but we thought the EBSCO group-purchase would attract a wider audience. Here is the meeting packet: https://support.swanlibraries.net/sites/default/files/meeting/20_02_04/6696… Link to the streaming is now in the L2 event: https://www.librarylearning.info/events/?eventID=30488 SWAN Committee of the Whole Meeting - February 4th 2020 Tue, Feb 4, 2020 10:00 AM - 12:00 PM (CST) Or just pull up this email tomorrow and use the link below. Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/993080141 You can also dial in using your phone. United States: +1 (571) 317-3122 Access Code: 993-080-141 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/993080141 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Concluded - SWAN Annual Patron Record Purge

by Vickie Totton

We have concluded our annual patron record purge. For more information about the project please see the updated 2020 Annual Patron Record Purge<https://support.swanlibraries.net/node/66980> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Fine Free Discussion Panel

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

Training Recordings Available

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

Cataloging Users meeting - Feb 6th, 2020

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

WorkFlows Reports Toolbar Missing, Toolbar Inconsistencies in Old 3.5.3 Clients

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've received reports this morning of a bug impacting access to certain WorkFlows toolbars (commonly Reports) when using the recently retired WorkFlows 3.5.3 client. We've posted this bug to our Known Issues<https://support.swanlibraries.net/node/67163> and will update this case if any new information becomes available. In the meantime, as this issue only appears to be impacting WorkFlows 3.5.3 clients, we strongly urge all libraries to update to the latest WorkFlows 3.6.2 client<https://support.swanlibraries.net/documentation/64760>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Symphony Fixed Field Arrangement Change

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

Updates to Transit Label Generator Functionality

by Vickie Totton

The Transit Label Generator will now process items in transit to ILL_LIBS. For more information please see the Updates to Transit Label Generator Functionality<https://support.swanlibraries.net/news/2020-01/67156> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

BLUEcloud Mobile Update

by Tara Wood

Good morning member libraries, An update to the BLUEcloud Mobile app is available for Android, and will be available for Apple iOS devices later this week. No action is required on your part, but to see the new features your patrons will need to update the app on their devices. You can review the features on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67075 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.

5 years, 8 months

1
0
0 0

Vendors Linked to Serial Control Records

by Vickie Totton

SWAN staff will be removing Vendor records from Serial Control records to allow the completion of our Fiscal Cycle Removal process. For more information please see the Vendors Will Be Removed From Serial Control Records<https://support.swanlibraries.net/news/2020-01/67151> News Article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Symphony Report Queue Delays on 1/27

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing delays with the Symphony report queue due to an extended overnight maintenance. The delay has been posted to our Known Issues<https://support.swanlibraries.net/node/67150>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 8 months

1
0
0 0

Location display updates in Enterprise

by webmaster＠swanlibraries.net

5 years, 8 months

1
0
0 0

Tuesday, February 4th Membership Meeting Agenda and Packet Posted

by Aaron Skog

SWAN Library Directors & Administrators- The Committee of the Whole meeting at Oak Brook Public Library agenda and packet is now posted online. This packet contains information on an EBSCO group-purchase for a package of subscription databases SWAN has arranged for the 92 public libraries in SWAN. This group-purchase is part of a year-long effort by Electronic Resources Consultant Robin Hofstetter. Robin will present the EBSCO deal at the membership meeting and answer your questions. There are substantial savings for many SWAN libraries already paying for EBSCO resources, and those libraries not using EBSCO should take a look at the pricing listed in the packet. Here is a link to the meeting agenda and packet: https://support.swanlibraries.net/sites/default/files/meeting/20_02_04/6696… This meeting will also introduce next year's budget, which has been revamped with a new chart of accounts. Membership fees are presented as a draft in this packet as well. And last and certainly not least, we will have a discussion on proposed changes to SWAN ByLaws. I hope to see you at the Oak Brook Public Library! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Database Rebuild & Scheduled Downtime on February 23rd/24th

by Steven Schlewitt

SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

*RESOLVED* BLUEcloud Mobile Search Issues

by Vickie Totton

The search issues experienced with BLUEcloud Mobile have been resolved. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Tuesday, January 14, 2020 5:07 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Mobile Search Issues We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

2019 Q4 SWAN Quarterly Billing is available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The January (2019, Q4) Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/012020%20January%202020%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Symphony 3.6.2 Enhancements Available Now

by Steven Schlewitt

SWAN Member Libraries: Following the successful upgrade to Symphony 3.6.2, we've now enabled many new features accessible to staff with the updated WorkFlows 3.6.2 client<https://support.swanlibraries.net/documentation/64760>. Please see our latest news post<https://support.swanlibraries.net/news/2020-01/67100> for a quick summary of those features and a link to our previously recorded release webinar. If you have any questions about the new features or have had difficulty installing the latest client, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 8 months

1
0
0 0

*Concluded Successfully* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 16, 2020 6:25 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 8 months

1
0
0 0

*Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 8 months

1
0
0 0

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting Now

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: Our upgrade to Symphony 3.6.2 will begin shortly. Tomorrow, please refrain from logging into WorkFlows until SWAN has issued the "all clear" notice. Thanks. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 8 months

1
0
0 0

SWAN WorkFlows 3.6.2 Installer

by Ian Nosek

In preparation for our Symphony 3.6.2 upgrade tonight, the new WorkFlows client installer is now available for download. All libraries must download and install the new WorkFlows client before Monday, February 17th to take advantage of new features and bug fixes. The installation packages can be found in the Software Downloads & Setup<https://support.swanlibraries.net/documentation/64760> section on our support site. For the latest news on the 3.6.2 upgrade process, please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 8 months

1
0
0 0

Open Athens 500 - Internal Server Error

by Robin Hofstetter

Hello, Athens is working to resolve an issue with Shibboleth. The error message is 500- Internal Server Error while trying to access certain resources both inside the library and off-site. If you have any reports of the issue, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. I've added this to the Known Issues<https://support.swanlibraries.net/node/67088> on the SWAN Support Site. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

SWAN Committee of the Whole Meeting 2/4/19 at 10AM

by Aaron Skog

SWAN Library Directors & Administrators, There will be a presentation of SWAN's next budget and membership fees at a meeting with the SWAN Board on Tuesday, February 4th hosted by the Oak Brook Public Library from 10 a.m. to 12 noon. The agenda and budget documents will be posted early next week. For details on the meeting and location, please refer to the L2 link below: https://www.librarylearning.info/events/?eventID=30488 The budget approval will take place at the March 5th SWAN Quarterly Meeting, which will also be held at Oak Brook Public Library. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

BLUEcloud Mobile Search Issues

by Vickie Totton

We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

1
0
0 0

Reporting Library Closings

by Dawne Tortorella

In an effort to better organize library closings and provide consistent communication on these closings, we ask that libraries report their library closings on the RAILS website. Those closings will be shared to the SWAN membership through our centralized listing of Upcoming Library Closings<https://support.swanlibraries.net/members/library-closings>. See our news post on Reporting Library Closings (https://support.swanlibraries.net/news/2020-01/67074) for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

1
0
0 0

MobileCirc Outage on 1/9

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing an outage of the MobileCirc service. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/67064>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

1
0
0 0

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting 1/15 at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see our latest update to our news post regarding the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030>, scheduled for Wednesday, January 15th at 11pm. The post now includes a link to this afternoon's recorded webinar<https://support.swanlibraries.net/tutorial/67057>, detailing some new features included in the upgrade and how to perform the WorkFlows client update. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

1
0
0 0

Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

5 years, 9 months

1
0
0 0

Holdings display changes in Enterprise

by Tara Wood

Good afternoon member libraries, Following the most recent Enterprise upgrade, we received some feedback about how on order items, display items, and checked out items display in the catalog. We've made a few tweaks to the display to address these concerns. Read more on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67042 If you have any questions, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 9 months

1
0
0 0

NUHS Library/Campus closed 12/17-1/12

by Ian Nosek

The National University of Health Sciences campus (including library) will be closed beginning at noon on Tuesday, December 17th and will reopen on Monday, January 13th. Delivery services will be suspended during their winter break, with the last pickup occurring on Monday, December 16th. Please be aware that any material requested from NUHS library will be delayed, with the first deliveries likely occurring on January 13th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

1
0
0 0

Carol Stream Public Library - Opening late Dec 18 & 19

by Ian Nosek

The Carol Stream Public Library will be opening at 3PM on Wednesday, December 18th and Thursday, December 19th due to construction. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 9 months

1
0
0 0

2020 SWAN Meetings & Training

by webmaster＠swanlibraries.net

5 years, 9 months

1
0
0 0

*Resolved* Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: SWAN staff have tested and verified that all Hoopla services have been restored, including access via the Enterprise catalog. We've updated the Known Issue<https://support.swanlibraries.net/node/66995> to reflect this news. Should patrons continue to experience issues, please ensure that their patron PIN is correct in their Hoopla account configuration. As noted in our announcement news post<https://support.swanlibraries.net/news/2019-11/66944>, Hoopla has provided simplified guides (iOS<http://go.midwesttape.com/l/279222/2019-10-14/8z4rg/279222/141695/hoopl_pin…> | Android<http://go.midwesttape.com/l/279222/2019-10-14/8z4rd/279222/141693/hoopl_pin…> | Web<http://go.midwesttape.com/l/279222/2019-10-14/8z4rj/279222/141697/hoopl_pin…>) to walk them through the process of updating their PIN. If the patron does not know their PIN, they can reset it via the Enterprise "Forgot my PIN" function at the login screen, or library staff can reset it for them. Thank you for your patience as we worked with Hoopla to resolve this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, December 10, 2019 11:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Hoopla Authentication Issues on 12/10 SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 9 months

1
0
0 0

Melrose Park Public Library Updating Hours for 2020

by Michael Szarmach

The Melrose Park Public Library will be changing their hours in 2020. These changes will affect their hours on Mondays, Wednesdays and Fridays: Monday: 9am-5pm Tuesday: 11:00am-7pm Wednesday: 9am-5pm Thursday: 11:00am-7pm Friday: 9am-5pm Saturday: 10-2 (closed the last Saturday of the month)* Closed every Sunday. *Closed Saturdays Memorial Day through Labor Day SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

1
0
0 0

Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 10 months

1
0
0 0

SWAN 2020 Annual Patron Record Purge

by Vickie Totton

Hello SWAN Members, Please see the Latest News<https://support.swanlibraries.net/news/2019-12/66980> on the SWAN Support Site for information regarding the changes to our Annual Patron Record Purge process, and a link to register for the Webinar we will have for the project. If you have any questions regarding this project, please send an email to help(a)swanlibraries.net. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

1
0
0 0

Seeking Membership Feedback on Clarity Report

by Aaron Skog

Good morning SWAN member library staff: The Clarity Task Force presented at the SWAN Quarterly meeting last week. This membership group is seeking feedback on the written report it issued mid-November. The Task Force would like to know if the findings of the report resonate with you? Do these findings reflect a shared diagnosis of issues for the library consortium? You can access the online feedback form directly from this link, https://fs8.formsite.com/SWANServices/5lx1nrd9nb/index.html ...or from our support site by following the menu path, which also has a link to download the report. About >> Mission, History, Objectives >> Strategic Objectives >> Objective 1 Last week's December 2019 Quarterly meeting recording is now posted online within SWAN's YouTube channel and it begins with the Clarity Task Force presentation at the 2:09 start of the video and which ends at 1:05:27. https://youtu.be/3bHf5_iHJM4 The Clarity Task Force slide presentation is also available for download, should you wish to utilize any of the information therein. Here is a direct link to download the Power Point slides. https://support.swanlibraries.net/sites/default/files/meeting/19_12_05/SWAN… This email has also been posted in our news feed on the SWAN support site. If you need to access the report and would like to know more, please click on the support site news link below. https://support.swanlibraries.net/news/2019-11/66948 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

1
0
0 0

*Reminder* Hoopla PIN Requirements Begin Tomorrow (12/10)

by Ian Nosek

SWAN Member Libraries, As a reminder, Hoopla will begin requiring patron PIN beginning tomorrow (Tuesday, Dec. 10). More information is available on our support site<https://support.swanlibraries.net/news/2019-11/66944>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 10 months

1
0
0 0

River Forest Public Library Closed Friday, December 6

by Michael Szarmach

The River Forest Public Library will be closed Friday, December 6, 2019 for a staff training day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

1
0
0 0

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom