- SWANcom - swanlibraries.net

*Update* SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

SWAN Member Library Staff: We have further evaluated this consortium-wide console game limit and have decided to move forward with the Circulation Advisory Group recommendation to lower the limit to 5 checkouts. Starting tomorrow, patrons will be limited to 5 checkouts of each console game item type -5 CONSOLEGAM, 5 CONSOLENEW, etc. It is important to use the correct item type for these limits to apply. SWAN will be reaching out to any libraries cataloging console games with an item type other than CONSOLEGAM or CONSOLENEW so the system can work properly. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > SWAN-wide Checkout Limits for Console Game Item Types ________________________________ SWAN-wide Checkout Limits for Console Game Item Types SWAN has received multiple reports of patrons checking out many console games from various libraries across the consortium. While libraries have always had the ability to limit the number of checkouts allowed per item type at their checkout library, these limits vary across SWAN, and there has been no overarching limit in place that affects the entire consortium. In response to these recent reports, we have set an overarching checkout limit for the console game item types - CONSOLEGAM, CONSOLEMAT, CONSOLENEW, CONSOL_SP1. Starting tomorrow, patrons will be limited to 11 checkouts of any of those 4 console game item types regardless of checkout library. The limit of 11 applies to each type - 11 CONSOLEGAM, 11 CONSOLENEW, etc. If a patron attempts to check out more than 11 of any of these item types, staff will see a "User cannot checkout any more of this item type" message. This message can be overridden for unique circumstances, such as checking materials out to generic users like DISCARD. We have run reports and found that only 24 patrons in the entire consortium currently exceed the new checkout limit of 11. These active checkouts will not be impacted, but the patrons will be unable to check out additional console games starting tomorrow. We will continue to assess a reasonable limit on these item types to balance patron service with reduction of abuse. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> [1]. ________________________________ Source URL (modified on 07/19/2021 - 13:13): https://support.swanlibraries.net/node/87088

4 years, 2 months

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SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

4 years, 2 months

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Your Action Required: Removal of 90-Days Expired Temporary Online Cards on 9/1/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please see our latest news post, Your Action Required: Removal of 90-Days Expired Temporary Online Cards<https://support.swanlibraries.net/news/2021-07/86963> and take a moment to review the expired ONLINE patrons associated with your library via the linked BLUEcloud Analytics report. We will begin removing these expired patron cards on September 1st, so please reach out to these patrons to verify and/or convert their cards if they are to be retained. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

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Diversity, Equity, and Inclusion Subject Heading Updates

by SWAN Communications

4 years, 2 months

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Kanopy Group Discount Information Session

by SWAN Communications

Good afternoon member libraries, Are you interested in purchasing the Kanopy streaming service<https://www.kanopy.com/> for your patrons? SWAN is working with Kanopy to offer a group discount for SWAN libraries. Please join Paula Roman, Senior Account Executive, for an overview of Kanopy's streaming video patron interface and a live Q&A session. This session will not be recorded. If you are interested, please register and plan to attend the live webinar. Register through L2 and Zoom<https://librarylearning.org/event/2021-07-21/kanopy-demonstration-swan-memb…> For questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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Cataloging Graphic Novels

by SWAN Communications

4 years, 2 months

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*Correction* EBSCO URLs

by SWAN Communications

Please reference the EBSCO Subscription URLs 2021/2022<https://support.swanlibraries.net/news/2021-07/86846> news post for the noted attachment. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, July 1, 2021 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] EBSCO URLs Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

4 years, 3 months

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EBSCO URLs

by SWAN Communications

Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

4 years, 3 months

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Record Index Errors due to Overnight Maintenance Issues 6/29/2021

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we countered another abnormal ADUText report, which handles our daily record maintenance and processing. This previously occurred last Wednesday, 6/23/2021. We may encounter record issues throughout the day until SirsiDynix is able to repair the affected records. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. You also may not be able to search certain records via WorkFlows. A workaround for the record searching issue is posted in the Known Issue<https://support.swanlibraries.net/node/86815>. We've escalated this issue to SirsiDynix Support. If you come across affected records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. We'll post additional updates to the Known Issue<https://support.swanlibraries.net/node/86815> as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

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**RESOLVED** - Indexing errors due to abnormal overnight processing

by SWAN Communications

SWAN Member Library Staff: It appears that the indexing issues that have been persistent throughout the week are now resolved. Our overnight maintenance reports concluded successfully, and the example records that were previously returning errors are now fully searchable. If any search errors occur today, please open a support ticket with examples so we can follow up ASAP. For more information, please refer to the known issue<https://support.swanlibraries.net/node/86732> posted on our support site. Thank you for your continued patience this week! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek Sent: Wednesday, June 23, 2021 7:43 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] 6/23/211 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: One of our overnight reports that handles our record indexing terminated abnormally. Please be advised that you may encounter record errors or "Heading keys need to be indexed" messages on records that were added/deleted/updated in the past day. We have reached out to SirsiDynix and they are currently investigating. Please refer to the known issue posted on our support site<https://support.swanlibraries.net/node/86732> for more details and updates. Ian Nosek System Administrator, Information Technology & Systems Support ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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Indexing Error Update: A Workaround

by SWAN Communications

We are still working closely with SirsiDynix to investigate the indexing errors that are preventing retrieval of certain bibliographic records. Meanwhile, we have come up with a workaround that may help you access some of the affected records. Please see the Known Issue page for further details: Known Issue: Indexing errors due to abnormal overnight processing<https://support.swanlibraries.net/node/86732> Thank you for your patience as we continue to work on this. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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*Update* SWANcom Email Server Migration on 6/23 - Your Action Needed

by SWAN Communications

If you're seeing this message, you've successfully received a SWANcom from the new server! The migration is now complete. You can update your subscription settings and view the message archive via SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, June 23, 2021 8:08 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] SWANcom Email Server Migration on 6/23 - Your Action Needed SWAN Member Libraries & Information Technology Staff: This evening, SWAN is migrating the SWANcom mail service to a new server. This migration will only disrupt the SWANcom service for a brief period as the server is migrated. No other SWAN services will be impacted. ACTION NEEDED: If you have not already, please whitelist the @list.swanlibraries.net domain and/or swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> in your email client. This will ensure emails from the new server are not routed to spam/junk folders. If you're using Microsoft Outlook, you can do this by right-clicking any SWANcom email message (including this one) and selecting Junk > Never Block Sender's Domain. If you have any questions or suspect you are not receiving SWANcoms following the migration, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Further updates on the migration can be tracked via the support news post<https://support.swanlibraries.net/news/2021-06/86735>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

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Test 2

by SWAN Communications

Test - please disregard Steven Schlewitt Information Technology & Systems Support Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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Test email

by For SWAN communication

Test - please disregard Steven Schlewitt Information Technology & Systems Support Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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SWAN Board 2021 election results

by Aaron Skog

The election concluded on Monday and after connecting with all of the candidates, we have the final results announced on SWAN Support as a news item. https://support.swanlibraries.net/news/2021-06/86390 I would like to thank those that volunteered to run and special thanks to Stacy Wittmann and Julie Milavec for their time as board members! We are arranging a likely return to in-person board meetings for June 18th or the July 23rd meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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OCLC fiscal year 2022 renewal agreement

by Aaron Skog

To Library Directors & Administrators- The FY22 Illinois State Library/OCLC group services agreements are being sent via email this year. We have learned there is a delay in emailing the agreements. Expect to see your renewal agreements within the next week. As in the past, individual libraries sign the agreement with OCLC and return it to the specified address. SWAN receives the combined invoice for payment. OCLC membership is included in your SWAN membership fees. If you receive an invoice from OCLC, please submit a help ticket with SWAN and attach that invoice. Do not pay the invoice directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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SWAN Quarterly Meeting 6/3/21 agenda & packet now posted

by Aaron Skog

Hello SWAN library directors & administrators- The agenda and packet for Thursday's meeting is now available. We have some updates for you on our Aspen Discovery project, our plans for a user record purge, and some of the diversity, equity, and inclusion work underway within our shared catalog. We will also have Diane Foote from ILA join us to provide an update on the ARPA funding as it is shaping up for Illinois. https://support.swanlibraries.net/sites/default/files/meeting/21_06_03/8215… Details on how to attend are listed on the agenda. I will have an email announcement about the SWAN Board election tomorrow. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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Final reminder to vote in the SWAN Board election

by Aaron Skog

Hello Library Directors & Administrators- This is a friendly and final reminder to cast your vote in the SWAN Board election that ends on Monday, May 31st at 11:59pm. The login and passcode access were emailed out to all designated voting representatives at SWAN libraries. For those of you that wish to vote and did not get that email, you can click on the myDirectVote link below and chose the "Forgo you login information." https://www.directvote.net/myDV15/Login.aspx?e=1431 Or you can click on the support form to submit a request or start a chat session. https://www.directvote.net/myDV15/support.aspx myDirectVote support will not be available on Monday for the holiday. Thanks to everyone that has a cast a vote so far! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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Cataloging Users meeeting - June 3, 2021 Agenda

by webmaster＠swanlibraries.net

4 years, 4 months

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SWAN & RAILS Delivery closed Monday for Memorial Day

by webmaster＠swanlibraries.net

4 years, 4 months

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Reminder - SWAN Board Election ends May 31st

by Aaron Skog

To SWAN Library Directors & Administrators- Just a reminder to those of you who have not cast your vote yet that the election for the SWAN Board will end on May 31st. The login credentials were sent out today to those of you who have not participated yet-look for the email from the e-ballot system myDirectVote. If you require assistance, please refer to the SWAN Support page dedicated to the board election process. https://support.swanlibraries.net/board-information/85634 If you have additional questions, please contact me directly. Thanks again! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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Cataloging User's Meeting - Call for topicsd

by webmaster＠swanlibraries.net

4 years, 4 months

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Days Closed Calendar Review

by Vickie Totton

SWAN Member Library Staff: As libraries approach a return to "regular" hours we want to remind all SWAN libraries to review Days Closed Calendars. Make sure you have entered all scheduled holidays in your calendar including the major holidays. Having these dates in your calendar will ensure you do not have items checked out for those dates. Visit the Days Closed<https://support.swanlibraries.net/documentation/64717> documentation page on the SWAN Support Site for instructions to manage your calendar through WorkFlows. As always, if you would prefer SWAN to manage your calendar simply provide us with the dates you will be closed via help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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Library Ideas for ARPA Funding - 5 SWAN Hosted Brainstorming Events

by Aaron Skog

SWAN Library Directors & Administrators- I would like to invite you all to regional meetings to discuss the American Rescue Plan Act (ARPA) and its possible use within your community. You can find out more about these regional meetings and register for them using the SWAN Support news post below. https://support.swanlibraries.net/news/2021-05/86043 I have invited Diane Foote, Executive Director of ILA, to speak at our June 3rd SWAN Quarterly meeting about the dispersal of funds and how libraries can work together. The meeting agenda and packet will be posted next week, but you can get the details for joining the event via the link below. https://support.swanlibraries.net/meeting/82150 Please reach out to me directly if you have any questions! Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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SWAN Notice Dialer for PHONE Notices Go-Live on Tuesday, May 25th

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post announcing the launch of the new SWAN Notice Dialer<https://support.swanlibraries.net/news/2021-05/86156>. Beginning May 25th (next Tuesday), the SWAN Notice Dialer will replace the retiring SVA system to provide phone notices to patrons opted-in for the service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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PAUSE - Patron Record Purge

by Dawne Tortorella

Based on member feedback and concern on both the timeline and selection criteria for removal of patron records and long outstanding bills, we have put a pause on the schedule as shared in April. Please see the PAUSE - Patron Record Purge news post<https://support.swanlibraries.net/news/2021-05/86183> and join us online in the SWAN Community Forums. This topic will be on the agenda at the June Quarterly<https://librarylearning.org/event/2021-06-03/swan-quarterly-meeting>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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SWAN Questionnaire - Return to "normal"

by Dawne Tortorella

We are seeking member input on transitioning back to full operations. As we discussed at the Fireside Chat in April, we need to start planning our return to stable policy settings. See the News Post on Seeking Member Input: Fine Free, Collections, Processing Fees<https://support.swanlibraries.net/news/2021-05/86140> and submit your questionnaire<https://fs8.formsite.com/SWANServices/return-post-covid/>. We will share at our May 25th Fireside. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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Introduction to the SWAN Notice Dialer, 5/13 at 11:00AM

by Steven Schlewitt

SWAN Member Library Staff: Please join us this Thursday (5/13) at 11:00AM via GoToMeeting for an Introduction to the SWAN Notice Dialer<https://librarylearning.org/event/2021-05-13/introduction-swan-notice-dialer>. This new notice dialer system will soon replace the SVA dialer that has been serving hold pickup and overdue notices to SWAN patrons with a PHONE notice preference. If you're unable to attend, we plan on recording and sharing the session on the SWAN Support site. We'll also be posting updated details and documentation for the dialer on the support site in the upcoming days. We hope to see you there! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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SWAN Board Election - E-ballot sent

by Aaron Skog

To SWAN library directors & administrators- The e-ballot for this year's SWAN Board election has been sent directly to those designated to vote in this year's election. The email will have a unique login and passcode for voting. Details on the board election can be found on SWAN Support-please refer to this page: https://support.swanlibraries.net/board-information/85634 The ballot will remain open until May 31st. We encourage you to review your email from the myDirectVote system and make sure you can access the ballot. SWAN does not have the login and passcode information, but I can help you get to the support team at the myDirectVote vendor. Thanks again to those running for the two open seats! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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*Update* 2021 Patron Record Purge

by Steven Schlewitt

SWAN Member Library Staff: Have questions about the upcoming patron record purge? Join us at one of the upcoming Q&A / office hour sessions via GoToMeeting to have your questions answered! You can find the registration and event information on L2: * Friday, 5/7 at 1:00PM - Patron Record Purge Q&A / Office Hours<https://librarylearning.org/event/2021-05-07/swan-patron-record-purge-qa-of…> * Tuesday, 5/11 at 10:00AM - Patron Record Purge Q&A / Office Hours<https://librarylearning.org/event/2021-05-11/swan-patron-record-purge-qa-of…> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Friday, April 30, 2021 1:50 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 2021 Patron Record Purge SWAN Member Libraries, The 2021 Patron Record Purge was postponed due to COVID restrictions. We are happy to announce this project will take place in May. For details including criteria and timeline please see the Patron Record Review - Record Purge<https://support.swanlibraries.net/news/2021-04/85975> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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Return to pre-COVID Patron Notice Wording

by Vickie Totton

Please see our News Article<https://support.swanlibraries.net/news/2021-05/86020> regarding recent changes to patron notices. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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SWAN Board election update - candidate names & statements

by Aaron Skog

Hello SWAN Library Directors & Administrators- The SWAN Board will have 2 seats open for a 3-year term starting July 1, 2021. The self-nomination step is complete, and we have 7 candidates that have put their names forward! You can read the statements of the candidates below. https://support.swanlibraries.net/board-information/85634 The e-ballot for the election will be sent out next week on Monday, May 10th to current library directors/administrators. If you are a new library director, administrator, or holding an interim position through the end of May, please refer to the Library Learning (L2) site to update your library's staff listing. This e-ballot will go to your email address associated with the library. You can find out more about the new L2 system via its help section online: https://librarylearning.org/help A big thank you to the candidates for putting your names forward! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

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EBSCO Database Selection

by Robin Hofstetter

Hello, The EBSCO database selection process begins today. You can find the information about the EBSCO databases on the SWAN support site<https://support.swanlibraries.net/documentation/70949>. Please use this form<https://fs8.formsite.com/SWANServices/wxhnqaalbd/index.html> to make your selections by the deadline, May 16, 2021. If you have any questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you! Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

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2021 Patron Record Purge

by Vickie Totton

SWAN Member Libraries, The 2021 Patron Record Purge was postponed due to COVID restrictions. We are happy to announce this project will take place in May. For details including criteria and timeline please see the Patron Record Review - Record Purge<https://support.swanlibraries.net/news/2021-04/85975> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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*Concluded* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM

by Steven Schlewitt

The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening. Please proceed to submit tickets and login to the SWAN Support Site as usual. Let us know if you encounter any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 28, 2021 2:46 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM Just a quick reminder - the SWAN Support Site and Ticket System will be unavailable tonight beginning at 7:00PM during our server migration. Please see our news post<https://support.swanlibraries.net/news/2021-04/85827> for full details and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 21, 2021 4:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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Removal of LOSTCARD duplicate records

by Crystal Vela

SWAN Member Library Staff: Please see our latest news post. The Removal of LOSTCARD duplicate records will begin on May 1, 2021. See the Lost Card Profile Cleanup<https://support.swanlibraries.net/news/2021-04/85862> News Post for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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EBSCO email about password change

by Robin Hofstetter

Hello, If you receive an email from EBSCO about a password change to the EDS API, disregard it. Please don't make the change. If you did, don't worry; send an email to help@swanlibraries to let us know. The EDS API password is the unique password that we use at SWAN to integrate EDS with Enterprise. We will change them before the expiration date. Here's a sample of the email: The current password used to access your EBSCO account(s) listed below is about to expire. To ensure continued access, please reset your password before the expiration date by logging in to EBSCOadmin. Notifications are sent to all library administrators beginning 15 days before the password expires. Additional reminders occur seven days prior and then daily for five days before the final expiration. Once the password has been reset, the email reminders stop. Important Note: Even if you do not use the Username and Password to directly access your products, services using the EDS API Integration, like Curriculum Builder, may rely on the password. Customer ID User ID Expire Date (EST) S00000000 sample_api 5/5/2021 Thank you! Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

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*RESOLVED* X12 Invoice Reports Suspended 4/17 & 4/18

by Vickie Totton

SWAN Member Library Cataloging and Acquisitions Staff: The X12 Invoice Report Issue has been resolved; we have updated the Known Issue<https://support.swanlibraries.net/node/85839> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Saturday, April 17, 2021 7:25 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] X12 Invoice Reports Suspended 4/17 & 4/18 SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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SWAN Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The April 2021 (January-March) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/64665> is available to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042021%20April%202021%20Quar…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

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X12 Invoice Reports Suspended 4/17 & 4/18

by Steven Schlewitt

SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

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BLUEcloud Analtyics Unavailable

by Michael Szarmach

We are currently experiencing an outage of BLUEcloud Analytics. Please refer to our Known Issue<https://support.swanlibraries.net/node/85803> for updates. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

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What do you want to know about Aspen Discovery?

by webmaster＠swanlibraries.net

4 years, 6 months

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SWAN Board Election - Self-nomination form open for interested candidates

by Aaron Skog

Hi SWAN Library Directors & Administrators- There will be two SWAN board seats open July 1, 2021 and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form on the link below to submit your name and written statement of interest. https://support.swanlibraries.net/board-information/85634 The timetable for the election is provided on that webpage as well. The deadline to submit a self-nomination is Friday, April 30th. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

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New Online Courses Launched

by Dawne Tortorella

We are happy to announce new courses added to our online self-paced training. See today's News post<https://support.swanlibraries.net/news/2021-04/85668> announcing Demystifying Serials and Circulation Basics. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

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*Update* Enterprise Catalog Harvest Issues

by Steven Schlewitt

We continue to observe failed scheduled harvest tasks and are still working with SirsiDynix to determine the cause of the issue. In the meantime, we've been able to run the harvest manually to update affected records, so this issue is no longer noticeable when navigating records in Enterprise. Records should be current to changes made within the last day. We'll continue to provide updates to the Known Issue<https://support.swanlibraries.net/node/85565> as information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, March 25, 2021 8:59 AM To: swancom(a)list.swanlibraries.net Subject: *Update* Enterprise Catalog Harvest Issues 3/24, 3/25 Our nightly harvest failed again Thursday morning. We're working with SirsiDynix Support to investigate the issue and will provide further details when they become available. In the meantime, record changes are now two days behind on Enterprise, but hold placement, item availability, and patron interactions remain unaffected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Wednesday, March 24, 2021 8:51 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Enterprise Catalog Harvest Issues 3/24 SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 6 months

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*Update* Enterprise Catalog Harvest Issues 3/24, 3/25

by Steven Schlewitt

Our nightly harvest failed again Thursday morning. We're working with SirsiDynix Support to investigate the issue and will provide further details when they become available. In the meantime, record changes are now two days behind on Enterprise, but hold placement, item availability, and patron interactions remain unaffected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, March 24, 2021 8:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Catalog Harvest Issues 3/24 SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 6 months

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Enterprise Catalog Harvest Issues 3/24

by Steven Schlewitt

SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 6 months

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OCLC Holdings and a Serials Collection Survey

by Scott Brandwein

Good morning SWAN Membership - The Bibliographic Services team would like to point out two recent news posts on our Support Site. Both are brief and informational, and one requires action from at least one member of staff. * OCLC Holdings Update<https://support.swanlibraries.net/news/2021-03/85499> - A statement about member OCLC holdings and SWAN100 reclamation. * Serials Collection Survey<https://support.swanlibraries.net/news/2021-03/85511> - **Action required.** Notice of a survey for planned data cleanup. Thank you! Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

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Office Hours & Special Training Added

by Dawne Tortorella

We've added more opportunities to connect and learn. See our Office Hours and Special Training Sessions new post<https://support.swanlibraries.net/news/2021-03/85471> for details. All SWAN meetings, office hours, and training are listed on L2<https://librarylearning.org/events?keyword=&location=&sponsor=SWAN+-+System…>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

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