- SWANcom - swanlibraries.net

REMINDER SWAN directors' coffee hour - today 1-2pm

by SWAN Communications

Hi library directors & administrators- This is just a reminder that I am hosting a 1 hour drop-in session today, 10/15-2021, from 1:00 - 2:00 pm. This is a virtual meeting to drop in and ask questions you have about budgeting, our services, or want to chat about anything going on in library land. Access information is available on L2: https://librarylearning.org/event/2021-10-15/swan-directors-coffee-hour Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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REMINDER SWAN Circulation Advisory Group Self-Nominations Deadline

by SWAN Communications

The Circulation Advisory Group self-nomination form closes on Friday October 15th,2021. If you're interested, please follow the link below. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html If you have any questions about meetings and time commitment please send questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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Reminder: Cataloging Office Hours 10/13

by SWAN Communications

Hello SWAN member staff - We are hosting a Cataloging Office Hours session tomorrow, 10/13/2021, from 10:00-11:00. These sessions are a time to ask Bib Services staff any questions you may have about cataloging, call number and item maintenance, serials, etc. We can even talk about Aspen record grouping. Topics are member-driven, so there is no agenda. Access information is available on L2: https://librarylearning.org/event/2021-10-13/swan-cataloging-office-hours Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

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Known Issue: SWAN Mobile App Outage 10/12

by SWAN Communications

SWAN Member Library Staff: We're currently experiencing intermittent outages and slowness of the SWAN BLUEcloud Mobile App. We've escalated the case to SirsiDynix support and hope to have additional details soon. Please check the Known Issue<https://support.swanlibraries.net/issue/88252> posting for the latest updates on this case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 11 months

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Kanopy Invoicing Error

by SWAN Communications

Hello, Kanopy billed incorrectly for the first month of the %5 SWAN discount. Please see the news post for more information. https://support.swanlibraries.net/news/2021-10/88198 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 11 months

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Known Issue: Transit Label Generator Producing Incomplete Labels 10/6/2021

by SWAN Communications

SWAN Member Library Staff: Following the Web Services 6.2.1 upgrade on 10/6/2021,the Transit Label Generator<https://support.swanlibraries.net/help/transit-label-generator> tool is producing incomplete labels, missing critical delivery information. We've escalated this issue to SirsiDynix support and hope to have more information soon. Please use hand-written delivery labels until we can resolve the issue. For the latest updates on the issue, please check our Known Issue<https://support.swanlibraries.net/issue/88169> post. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 12 months

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*Concluded Successfully* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

The Web Services upgrade has concluded successfully and required less than one hour of downtime. If you encounter any issues with 3rd party tools integrated over Symphony Web Services, please let us know. Tools potentially impacted include the services noted in our original news post<https://support.swanlibraries.net/news/2021-09/88054>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, October 5, 2021 9:51 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. Just a quick reminder for tonight's planned downtime of Web Services. We've now posted banners to Enterprise and Aspen to alert patrons as well. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, September 28, 2021 11:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

3 years, 12 months

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Update: Fines Payment in Aspen

by SWAN Communications

Please see the SWAN support site for a status update on fines payment capabilities in Aspen: https://support.swanlibraries.net/news/2021-10/88152 For any questions or concerns, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 12 months

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*Reminder* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

Just a quick reminder for tonight's planned downtime of Web Services. We've now posted banners to Enterprise and Aspen to alert patrons as well. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, September 28, 2021 11:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

3 years, 12 months

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Aspen Go-Live Starts October 18th

by SWAN Communications

Get ready! The first cohort of libraries will go live on Aspen starting October 18th. Cohort 1 libraries, see the SWAN support site for more information about what to expect with your go-live and to confirm your go-live dates. https://support.swanlibraries.net/news/2021-10/88139 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 12 months

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SWAN Circulation Advisory Self-nominations

by SWAN Communications

The Circulation Advisory Group self-nomination form opens today Monday October 4th, 2021. Follow the link to enter your self-nomination. Self-nominations will close on Friday October 15th,2021. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 12 months

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*Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years

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Monthly Patron Record Purge - starts October 15th

by SWAN Communications

The monthly process to remove inactive patrons for more than 10 years will begin in October. Please see the News Post Monthly Patron Record Purge - starts October 15th<https://support.swanlibraries.net/news/2021-09/87914> for details and additional documentation<https://support.swanlibraries.net/documentation/87627>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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Beanstack Pricing

by SWAN Communications

SWAN libraries will receive a 15% discount though September 30th on Beanstack. Thanks to those who joined the demos, see the news post Beanstack Reading Challenge Software & Mobile App (SWAN Discount)<https://support.swanlibraries.net/news/2021-09/87915> for information, pricing, and contact information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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SWAN Technology Update Meeting on 9/23/2021 at 10AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: We hope you'll join us next Thursday for a SWAN Technology Update meeting. This meeting is open to any interested library staff and covers a variety of technology-oriented projects and topics. Please see the posted meeting agenda<https://support.swanlibraries.net/sites/default/files/meeting/21_09_23/8210…> for more details. If you'll be in attendance, don't forget to register via L2<https://librarylearning.org/event/2021-09-23/swan-technology-users>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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SirsiDynix BLUEcloud Mobile Outage 9/15/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting an outage of the BLUEcloud Mobil App (patron-facing). We will update the Known Issue<https://support.swanlibraries.net/issue/87902> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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SirsiDynix BLUEcloud Outage on 9/14/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting intermittent outages of their BLUEcloud server host this morning, affecting access to many of SWAN's BLUEcloud products. The following services may be inaccessible while SirsiDynix investigates this issue: * Enterprise and WorkFlows credit card payment services * BLUEcloud Central * BLUEcloud Circulation * BLUEcloud Cataloging * BLUEcloud Acquisitions * BLUEcloud Analytics * Delivery of scheduled BLUEcloud Analytics reports * BLUEcloud Mobile App (patron-facing) * BLUEcloud Mobile Staff (aka BLUEcloud MobileCirc) This outage does not affect access to Enterprise, WorkFlows, or Aspen. We'll update the known issue<https://support.swanlibraries.net/issue/87889> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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Beanstack demo for SWAN Libraries

by SWAN Communications

This is a reminder of the Beanstack summer and year-round reading app on Tuesday, September 14th 10 AM or Wednesday, September 15th 1:30 PM. See the News Post for details<https://support.swanlibraries.net/news/2021-09/87805> and a link for registration. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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Undelivered Email and SMS Hold Pickup Notices 9/1/2021-9/7/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please be aware, some patrons may not have received hold pickup notices if their holds trapped after 2PM between 9/1 and 9/7. We have corrected the issue and ran a report to deliver these notes. Please refer to the Known Issue<https://support.swanlibraries.net/issue/87833> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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SWAN 9/2/21 Quarterly meeting recording, presentation, voting results now posted

by SWAN Communications

Hello everyone- You can catch up on the meeting of directors and administrators using the meeting archive link below. We have the meeting recording posted, along with the vote approving the use of funds for SWAN to perform an information security audit. https://support.swanlibraries.net/meeting/82153 If you have any questions, please feel free to reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

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Beanstack Demo and Discount Opportunity for SWAN Libraries

by SWAN Communications

Nearly half of our SWAN public libraries use Beanstack to track summer and year-round reading programs. See our Beanstack Demo - SWAN Discount Opportunity<https://support.swanlibraries.net/news/2021-09/87805> news post to register for a quick 30-minute demo and to find out more. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

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Aspen Cohort 2 Kickoff Meeting & Training Dates

by SWAN Communications

Good afternoon member libraries, The kickoff meeting and training dates for libraries in the second cohort have been posted to the SWAN support site: https://support.swanlibraries.net/news/2021-09/87741 Please save the dates and register through L2. Note that the kickoff meeting for Cohort 2 will be Monday, January 10th at 10 a.m. We look forward to working with you in 2022! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Re: SWAN Quarterly Meeting 9/2/21 agenda & packet now posted

by SWAN Communications

Hello SWAN library directors & administrators- The DirectVote emails were just sent out. Please look for the email subject "SWAN Quarterly Meeting login information below - Do Not Forward" for the information to vote at the Thursday, September 2nd meeting at 10 a.m. this week. If you are unable to attend and wish to have a voting designee, please contact me directly. I would be able to add the designee individually to the voting system. I am including the meeting information again to this email. The detailed explanation is below. https://support.swanlibraries.net/meeting/82153 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, August 27, 2021 12:59 PM To: swancom(a)list.swanlibraries.net Subject: SWAN Quarterly Meeting 9/2/21 agenda & packet now posted Hello SWAN library directors & administrators- The agenda and packet for next week's meeting on Thursday, September 2nd is now available. This meeting will be held virtually. We originally did plan to meet in person but based on the pandemic in our region it makes sense to continue to utilize our ability to meet online. To that end, we will be using a new system for online voting. The meeting next week does include a presentation of a requested consulting expense as recommended by the SWAN Board, and we will bring a budget amendment forward for approval. The expense is outlined in the meeting packet and there will be a presentation and discussion. Here is the meeting link where the packet is posted on SWAN Support's Meetings & Documents page: https://support.swanlibraries.net/meeting/82153 Instructions on how the online voting process works is included in the packet. The vote will take place at the meeting, and it is interactive as well as secure. No one will be able to vote unless they have their individual login and URL. I will be sending out the individual voting logins on Monday next week. We will have an overview and practice vote at the start of the meeting. I hope everyone is doing well, and I look forward to seeing you online next week. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Aspen Cohort 1 Kickoff Recording & Configuration Form

by SWAN Communications

Thanks to everyone who attended the Cohort 1 kickoff today. You can view the recording and slides through the SWAN Support Site: https://support.swanlibraries.net/training/87689 Cohort 1 libraries, please complete the Aspen Go-Live & Configuration Form by September 13th. https://fs8.formsite.com/SWANServices/baq1tkc80q/index.html We look forward to seeing you at the upcoming Aspen Admin trainings and the Aspen Office Hours. View the training calendar for upcoming office hours and admin trainings: https://support.swanlibraries.net/meetings-trainings/training-calendar View the pre-recorded Aspen All Staff trainings: https://support.swanlibraries.net/training/87274 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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SWAN Quarterly Meeting 9/2/21 agenda & packet now posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and packet for next week's meeting on Thursday, September 2nd is now available. This meeting will be held virtually. We originally did plan to meet in person but based on the pandemic in our region it makes sense to continue to utilize our ability to meet online. To that end, we will be using a new system for online voting. The meeting next week does include a presentation of a requested consulting expense as recommended by the SWAN Board, and we will bring a budget amendment forward for approval. The expense is outlined in the meeting packet and there will be a presentation and discussion. Here is the meeting link where the packet is posted on SWAN Support's Meetings & Documents page: https://support.swanlibraries.net/meeting/82153 Instructions on how the online voting process works is included in the packet. The vote will take place at the meeting, and it is interactive as well as secure. No one will be able to vote unless they have their individual login and URL. I will be sending out the individual voting logins on Monday next week. We will have an overview and practice vote at the start of the meeting. I hope everyone is doing well, and I look forward to seeing you online next week. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Weeklies 2022

by SWAN Communications

Please see our news article on the 2022 Weeklies<https://support.swanlibraries.net/news/2021-08/87626> serial records. The Weeklies 2022<https://support.swanlibraries.net/documentation/64639> list has been posted to the support site. The serial controls can be transferred to the new records once 2021 issues are no longer expected. See Transferring a Control Record<https://support.swanlibraries.net/documentation/66563>. Quick reminders: * Weeklies use Chronology only, except for the academic journals JAMA and The New England Journal of Medicine. * Do not attach the Consumer Reports Buying Guide to the Consumer Reports serial record. The Buying Guide gets a new monographic record every year. * Do not attach Crain's Book of Lists to Crain's Chicago Business serial record. Crain's Book of Lists also gets a new monographic record every year. As soon as Consumer Reports Buying Guide 2022 and Crain's Book of Lists 2022 are available, we will add the records. If you have any questions, please contact Bibliographic Services. Claudia Nickson Consultant, Bibliographic Services claudia(a)swanlibraries.net<mailto:claudia@swanlibraries.net> * 630-326-7303 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Reminder: WorkFlows 3.7.1 Client Update and Completion Survey Due Mon. Aug. 30th

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Just a quick reminder - the WorkFlows client installations and FormSite survey for your library must be completed by next Monday, August 30th. For full details including a link to check if your library has submitted a completion survey, please visit our news post<https://support.swanlibraries.net/news/2021-08/87344>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, August 5, 2021 2:53 PM To: swancom(a)list.swanlibraries.net Subject: Reminder: WorkFlows 3.7.1 Client Update and Completion Survey Due Mon. Aug. 30th SWAN Member Libraries & Information Technology Staff: Following last week's upgrade of our Symphony server, the WorkFlows 3.7.1 client installations and FormSite survey for your library must be completed by Monday, August 30th. For additional details and links to the necessary documentation, please see the news post<https://support.swanlibraries.net/news/2021-08/87344>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Aspen Cohort Assignments

by SWAN Communications

Good morning member libraries, The Aspen cohort assigments are posted on the SWAN support site: https://support.swanlibraries.net/news/2021-08/87562 Please check your assignments, and if you would like to change your library's cohort, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For those of you in Cohort 1, we look forward to seeing you at the August 30th kickoff meeting<https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting>.

4 years, 1 month

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Aspen Cohort Assignments

by SWAN Communications

The Aspen rollout is fast approaching! The deadline to sign up for your cohort is Monday, August 23rd. You can confirm your cohort on the SWAN support site: https://support.swanlibraries.net/news/2021-08/87562 If you would like to be in Cohort 1, be sure to fill out the form<https://fs8.formsite.com/SWANServices/sgiljvweiu/index.html> before Monday, August 23rd and register for the August 30th kickoff meeting<https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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SWAN Kanopy Discount Offer Currently 5%

by SWAN Communications

Hello, Kanopy will begin a 5% discount for all SWAN libraries, both current and new subscribers, on September 1, 2021. The following libraries will receive the discount: * Alsip-Merrionette Park Public Library District * Batavia Public Library District * Bellwood Public Library * Berwyn Public Library * Bloomingdale Public Library * Blue Island Public Library * Bridgeview Public Library * Linda Sokol Francis Brookfield Library * Calumet City Public Library * Chicago Ridge Public Library * Clarendon Hills Public Library * Crete Public Library District * Eisenhower Public Library District * Forest Park Public Library * Franklin Park Public Library District * Geneva Public Library District * Glen Ellyn Public Library * Glenside Public Library * Glenwood-Lynwood Public Library District * Green Hills Public Library District * Hillside Public Library * Hinsdale Public Library * Homewood Public Library District * Indian Prairie Public Library District * Itasca Community Library * La Grange Park Public Library District * La Grange Public Library * Lansing Public Library * Lyons Public Library * Matteson Area Public Library District * Maywood Public Library District * Melrose Park Public Library * Messenger Public Library of North Aurora * Oak Brook Public Library * Oak Lawn Public Library * Oak Park Public Library * Palos Park Public Library * Park Forest Public Library * River Forest Public Library * Roselle Public Library * St Charles Public Library * Thomas Ford Memorial Library * Tinley Park Public Library * Villa Park Public Library * Westchester Public Library * Westmont Public Library * Wood Dale Public Library District * Woodridge Public Library * Worth Public Library District Discount Details The amount new subscribers have committed is $41,894 and is short of the $50,001 required to get the 10%. If more libraries sign on throughout the subscription period (September 1, 2021 - August 31, 2022) and reach the $50,001 threshold, all subscribers will receive a 10% discount. If we reach $100,001, we will receive a 15% discount. Next Steps We will email the paperwork to the new subscribers starting today. If you are still interested in Kanopy throughout the year, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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EBSCO training

by SWAN Communications

Hello, EBSCO offers training on NoveList Select, NoveList Plus, Library Aware, and the Core Collections Set starting August 19th. The training is live and led by EBSCO. You can find the registration and calendar of live courses on the EBSCO blog. https://www.ebsco.com/blogs/novelist/make-most-your-novelist-product-subscr… SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Planned Enterprise Server Maintenance/Downtime on Tues, Aug 10 2021 at 11:00 p.m.

by SWAN Communications

SirsiDynix will be performing planned maintenance on the Enterprise catalog server on Tuesday, August 10th at 11:00 p.m. This maintenance will require intermittent downtime throughout the process and is expected to take no longer than an hour. We'll be posting a banner to Enterprise to alert patrons. Unless complications arise, no further communication will be issued for this outage. Please visit the news post<https://support.swanlibraries.net/news/2021-08/87427> for the latest updates, if applicable. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Maywood Public Library District Reopening

by SWAN Communications

SWAN Member Libraries, The Maywood Public Library District will be reopening Monday August 9, items will be routing to MWS. For more information see the News Article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

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Last day to sign up for the Kanopy group discount

by SWAN Communications

Good morning member libraries, If your library is interested in subscribing to Kanopy sometime this year, please sign up to participate in the SWAN Kanopy group discount. So far, we have 11 new libraries that have signed up. If we reach a $50,001 added commitment all libraries (including libraries already subscribed to Kanopy) will receive a 10% discount. Currently we are at $40,000 in added commitment. See the news post on the SWAN support site for additional details, pricing, and how to sign up: https://support.swanlibraries.net/news/2021-07/87199 If you have questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Note: If you have contacted Robin Hofstetter directly, please note they are out of the office until Monday. Be sure to contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> and SWAN staff will be happy to answer any and all questions before the form closes. Have a good weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Register for the Aspen kickoff and trainings

by SWAN Communications

Good afternoon member libraries, If your library is planning to participate in the first cohort of Aspen trainings, you can now register in L2 for the kickoff meeting, office hours, and Aspen Admin training sessions. Note: The Aspen Admin trainings for Purchase Suggestions and Record Grouping have changed, so please update your calendars if you plan to attend those sessions. If you haven't already, sign up for your cohort <https://fs8.formsite.com/SWANServices/sgiljvweiu/index.html> by Monday, August 23rd. See the news post for dates and registration links: https://support.swanlibraries.net/news/2021-08/87345 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Reminder: WorkFlows 3.7.1 Client Update and Completion Survey Due Mon. Aug. 30th

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Following last week's upgrade of our Symphony server, the WorkFlows 3.7.1 client installations and FormSite survey for your library must be completed by Monday, August 30th. For additional details and links to the necessary documentation, please see the news post<https://support.swanlibraries.net/news/2021-08/87344>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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Removal of Bills 10+ years inactive and less than $100 in total - begins August 17

by SWAN Communications

Please see our News Post: Removal of Bills 10+ Years Old (less than $100 in total)<https://support.swanlibraries.net/news/2021-08/87313> for an update on our next steps in patron record management. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

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Register now for Web Accessibility Fundamentals for Libraries

by SWAN Communications

SWAN Member Libraries, Are you aware of how people with disabilities use the library catalog and library web apps? Please join SWAN and Deque<https://www.deque.com/> on September 21st via Zoom to learn about web accessibility. In this one-hour webinar, you will learn how web accessibility is defined, what inclusive design looks like, and how to ask vendors about the accessibility of the products you purchase for your library collections. The webinar is open to everyone, and we especially encourage anyone who is an administrator to the Aspen catalog, designing a library website, or making purchasing decisions for your electronic resources to join. Register on L2 for Web Accessibility Fundamentals for Libraries<https://librarylearning.org/event/2021-09-21/web-accessibility-fundamentals…> Deque will send a Zoom link for access closer to the webinar date. This webinar will not be recorded so please plan to attend in person. This webinar was funded by the RAILS Equity, Diversity, and Inclusion Grant. Please check out the support page dedicated to Accessibility for the Catalog and Databases<https://support.swanlibraries.net/documentation/66941> for more info about SWAN and web accessibility. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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BlueCloud Analytics log in issue

by SWAN Communications

Users are unable to log in to BlueCloud Analytics. Please see the known issue<https://support.swanlibraries.net/issue/87311> on our support site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

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Deadline for SWAN Kanopy Discount Offer - Friday, August 6th

by SWAN Communications

Good morning, The deadline to sign up for the SWAN Kanopy Discount Offer is this Friday, August 6th. Details and the form to sign up are on the support site. https://support.swanlibraries.net/news/2021-07/87199 If you have questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

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Reminder: Sign up for Aspen go-live and training

by SWAN Communications

Good afternoon member libraries, If you have not already, please indicate your preference for your Aspen go-live dates and training. SWAN is offering two cohorts: Cohort 1 will a go live in October 2021 and Cohort 2 will go live in March 2022. More information and a link to the cohort sign-up form are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830 Registration is now available on L2 for the August 30th kickoff meeting (online through Zoom). If your library plans to participate in Cohort 1, your Aspen contact(s) should register to attend: https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

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Aspen upgrade tonight 8/2/2021

by SWAN Communications

4 years, 2 months

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*Concluded Successfully* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2021-06/86416> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Wednesday, July 28, 2021 5:53 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 2 months

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*Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 2 months

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*Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 2 months

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Sign up for the Aspen rollout

by SWAN Communications

The Aspen rollout begins August 30th - please sign up by Monday, August 23rd for your preferred training cohort and go-live dates. Sign up form and training schedule are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830

4 years, 2 months

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Kanopy Discount Offer

by SWAN Communications

SWAN Member Libraries, Please see the News Post<https://support.swanlibraries.net/news/2021-07/87199> on the SWAN Support Site about the discount offer from Kanopy. Please send your questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

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SWAN Quarterly Billing Available

by SWAN Communications

4 years, 2 months

1
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Available Now: BLUEcloud Mobile Checkout

by SWAN Communications

SWAN Member Libraries: As announced in the June Fireside Chat, BLUEcloud Mobile Checkout is now available by request. Mobile Checkout is an add-on to the SWAN Mobile App, which allows patrons to check material out by scanning item barcodes with the camera on their personal mobile devices. This add-on offers self-check functionality to libraries without dedicated self-check systems, or it can serve to compliment an existing system. For more information, please refer to the Documentation Page<https://support.swanlibraries.net/documentation/86964> on our support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

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RAILS, L2 Server Outages on 7/22/2021

by SWAN Communications

SWAN Member Library Staff: Please be aware, RAILS is currently experiencing a server outage at their Burr Ridge datacenter. This outage affects the following services: * Logins to all RAILS websites and RAILS-specific services * Logins and access to L2 (Library Learning) events and directory website * Logins to the SWAN support as these authenticate via L2 * You can still access any content that does not require a login * Logins to the SWAN ticket website as these also authenticate via L2 * You can still email support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> No other SWAN services are impacted by this outage. We'll submit additional updates to the news post<https://support.swanlibraries.net/news/2021-07/87132> as they become available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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