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Upcoming SWAN Member Services meetings and workshops

by Kate Boyle

**** Please route to appropriate personnel **** Everyone - Just a quick reminder on a few upcoming meetings and workshops being hosted by SWAN Member Services: Thursday, 11/10 9:30 - Noon --- Serials User Group Meeting <http://www.librarylearning.info/events/?eventID=23519> - join us for a discussion on the Serials module. Whether you are a current user of Serials or interested in learning more, please join us for a discussion of the Serials module. Monday, 11/14 9:30 - Noon --- MobileCirc Faire<http://www.librarylearning.info/events/?eventID=23551> - Bring in your new tablet and peripherals and we will get the license and peripherals set up. You don't need to bring your tablet with you to attend this event. After completing setup we will be providing training sessions on various circulation functions: Checkout, Checkin, Renewals, Patron Registration, Modify User, Mark Item Used (In-House use), On-shelf Holds Pull List, Offline Circ and Inventory. Additionally, the SWAN MobileCirc Mobile Device Registration linked below is REQUIRED prior to setup of your MobileCirc license. We will be unable to set up any devices without a registration form. https://fs8.formsite.com/SWANServices/form209/index.html Wednesday, 11/16 9:30 - Noon --- SWAN Circ Advisory Committee Meeting - This meeting is open to all Circulation Supervisors/Managers. Thursday, 12/8 9:30 - Noon --- Circulation Users Group Meeting <http://www.librarylearning.info/events/?eventID=23517> This meeting takes the place of the North and South Circulation Managers meetings normally scheduled in December. All Circulation Supervisors/Managers are welcome. Upcoming BlueCloud Analytics workshops are being held on: Nov. 9th class full Nov 23rd class full Dec 7th class full Dec 14th<http://www.librarylearning.info/events/?eventID=23531> room still available Dec 21st<http://www.librarylearning.info/admin/roster.aspx?eventID=23532> room still available If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Have a great week! Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Enterprise OPAC Stability Update

by webmaster＠swanlibraries.net

8 years, 6 months

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Enterprise Outage (11/4 at 4:55pm)

by webmaster＠swanlibraries.net

8 years, 6 months

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*Resolved* Brief Enterprise Outage at 10am This Morning

by Steven Schlewitt

SWAN Member Library Staff: This morning, we experienced a 10 minute outage of the Enterprise OPAC. SirsiDynix has already resolved the issue and identified it as a SirsiDynix system-wide outage. We do not anticipate further disruptions today, but we'll send additional SWANcoms should the issue reoccur. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Summary and Next Steps of Today's Committee of the Whole Meeting

by webmaster＠swanlibraries.net

8 years, 6 months

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Join SWAN at Tinley Park Public Library for November 1 Committee of the Whole Informational Meeting at 9:30 a.m.

by Susan Ricker

SWAN Member Libraries, On Tuesday, November 1, SWAN will be holding its November Committee of the Whole meeting<http://www.librarylearning.info/events/?eventID=23450> at Tinley Park Public Library (7851 Timber Dr, Tinley Park, IL 60477), beginning at 9:30 a.m. This will be an informational meeting to discuss the logistics of LINC and MAGIC libraries joining SWAN. The SWAN Board will be answering questions that members have voiced, as well as take the opportunity to hear any other concerns you may have. We will also hear from Anne Slaughter, RAILS Director of Technology Services, on the details of RAILS LLSAP grants and how RAILS will offer support to this project. There are two important documents that will be discussed at the meeting tomorrow: 1. SWAN Recommendations on Expanded Membership: Budget & Costs Information<https://support.swanlibraries.net/sites/default/files/meeting/2016-11-01/pa…> 2. SWAN Recommendations on Expanded Membership: Recommendations for January 2017 Adoption Process for LINC & MAGIC Libraries Joining SWAN<https://support.swanlibraries.net/system/files/Public/SWAN-LINC-MAGIC-white…> You can also view the agenda here<https://support.swanlibraries.net/sites/default/files/meeting/2016-11-01/ag…>. Because this meeting will be held off-site at Tinley Park Public Library, the meeting will not be recorded or streamed online. We hope to see you in person tomorrow at 9:30 a.m. Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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2017 Library Closed Dates

by Helen Pinder

This is a quick reminder to be sure a Days Closed form<https://support.swanlibraries.net/days-closed> has been completed for your library. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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CTS phones *update*

by Lauren Levaggi

SWAN Libraries - The Crete Public Library phone issues have been resolved as of 10/26. Calls should no longer be dropped, and incoming and outgoing calls are working. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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SWAN Committee of the Whole Meeting, Nov 1 Agenda & Packet

by webmaster＠swanlibraries.net

8 years, 6 months

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SWAN Circulation Advisory Committee Election for 2016 - deadline 11/4/16

by Kate Boyle

Everyone - The ballot for the election of four members to the SWAN Circ Advisory Committee opens at Noon today. Five individuals have submitted their names for your consideration. Good luck to all that tossed their hat in the ring. We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor. You will find the election ballot here: https://fs8.formsite.com/SWANServices/form223/index.html Election closes Friday, November 4th at Noon. Thank you for taking the time to vote. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th

by webmaster＠swanlibraries.net

8 years, 6 months

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EBSCO Discovery Service and OpenAthens Live for Staff

by joseph.miller＠railslibraries.info

From the SWAN Support Website: SWAN Libraries— EBSCO Discovery Service (EDS) and OpenAthens are now live on your Enterprise Development profiles! EDS integrates article search into Enterprise and OpenAthens ties access of these databases to the patron's barcode and PIN without the need for a unique login for each content provider. Before we go live with EDS for patrons, SWAN staff will be sending out testing plans and video tutorials so you can verify EDS/OpenAthens are functioning properly within your library. If you are familiar with how authentication works and would like to test EDS/OpenAthens on your own, the opt-in period for activating EDS for patrons will begin on November 1st. More details will be provided about the opt-in process next week. The first testing plan should take no more than five minutes. Download the attached document and follow the seven steps (with pictures!) to verify your library's IP address is being whitelisted. Lastly, on November 21 (time TBD), EBSCO will be presenting an in-depth training webinar covering how to search within EDS, how to customize EDS for your library, and how to utilize OpenAthens as a statistics reporting tool. More details about the webinar will be provided soon. Originally posted at: https://support.swanlibraries.net/news/2016-10-21/ebsco-discovery-service-a…

8 years, 6 months

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*RESOLVED* Indexing Issues in Bibliographic Searches

by webmaster＠swanlibraries.net

8 years, 6 months

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CTS phone issues

by Lauren Levaggi

SWAN Libraries - The Crete Public Library is currently experiencing phone issues. These issues are causing calls to be dropped, and no calls coming in or out at times. They are in contact with their service provider and expect these problems to persist for several days. We will inform you when their service is restored. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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*IMPORTANT* Indexing Issues in Bibliographic Searches

by webmaster＠swanlibraries.net

8 years, 6 months

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Migrated Item Cleanup Reports

by Vickie Totton

It has been reported that some of the items listed on the Lost tab are still attached to patron records as a bill. Please DO NOT check any item from the Lost tab to your Discard user until we have had a chance to look through it. More information to follow. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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SWAN Board Members Update: New Appointments and Vacancies

by Aaron Skog

SWAN Library Directors & Staff: We have a summary of today's SWAN Board meeting and some changes on the Board! Please take an opportunity to read over the summary of this afternoon's board meeting (it ended around 3:45pm). https://support.swanlibraries.net/news/2016-10-14/swan-board-members-update If you have any questions, please do not hesitate to reach out to me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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In-Transit items ---clean up

by Kate Boyle

+++ Please route to appropriate person +++ SWAN is requesting that all libraries check their shelves for the In-transit items listed in the attached Excel spreadsheet. The spreadsheet is paged or tabbed by library along the bottom of the spreadsheet. There is a brief memo regarding the process attached. We would ask you after you complete checking your shelves to report your completion of the project. https://fs8.formsite.com/SWANServices/form222/index.html Thank you for your cooperation. We are requesting you complete this task and report back to us by Nov. 15th if at all possible. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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SWAN Symphony - Scheduled Maintenance - Tuesday, October 11 at 10PM

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: On Tuesday, October 11th at 10pm, the Symphony Production Server will be taken offline for routine system maintenance. We expect this maintenance should last no longer than 1 hour. This planned outage will not impact the Enterprise Catalog, however, WebServices features and other WorkFlows functions will be unavailable for the duration of the update. The following services will be impacted by this outage: * All WorkFlows/Symphony functions * Enterprise OPAC Hold and My Account functions * Enterprise OPAC Item Availability * Enterprise OPAC Ecommerce * BookMyne * MobileCirc Member libraries will be notified prior to the outage and again when the system updates have finished. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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SWAN Staff Retreat Friday 10/7

by webmaster＠swanlibraries.net

8 years, 7 months

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Self-nomination form for SWAN Circ Advisory

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself. This year we have 5 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, our meetings are open to all. Obviously, we discuss circulation policies and procedures and are known to make recommendations to the SWAN Board upon request. The current Committee members with terms ending in 2016 are : Mary Moss (EPS), Jessica Nawrocki (FRS), Roberta Richter (LPS), Brittany Smith (WMS) and Tori Tracy (PCS). These individuals may or may not choose to run again. The self-nomination form will be open on Friday, October 7th. The form is available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html .<https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html> Nominations close on Friday, October 21st at Noon. Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Update on overdues and bills

by Kate Boyle

+++ Route to Appropriate Personnel +++ Everyone - This week SWAN staff completed a review of the various notices and billing processes. As a result, SWAN has tweaked the logic and the run order of the notices to assure that all notices are being generated appropriately. The major tweak has been to the run order of the printed notices generated for failed SVA phone calls. As we implement this change a few patrons that have not received overdue notices or bills for materials still outstanding may now receive the appropriate overdue printed notice. This is a small number of individuals that still have outstanding overdue items. We wanted to provide you with this information in case any of your patrons inquire as to why they didn't receive an overdue notice until now. There is the possibility that a patron may receive notices for a few days in a row as the notice cycles through the process. Beginning October 6th the reports are going to run in this new order: SMS, SVA, Email and lastly Print. Any patron who does not fit the criteria for the other types of notices will default to print. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you should have any questions. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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BLUEcloud Analytics User Request Form Available on Support Site

by webmaster＠swanlibraries.net

8 years, 7 months

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October SWAN Board Meeting Scheduled

by Aaron Skog

SWAN Libraries: The SWAN Board meeting has been moved up one week to October 14. Details are on the link below. https://support.swanlibraries.net/news/2016-10-04/october-swan-board-meetin… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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New Generic User - RB_ILL_DAMAGED

by Samantha Dietel

Hi everyone, We have created a new generic user for you that should be used for damaged RB and ILL materials called RB_ILL_DAMAGED. This is one generic user that will be shared across SWAN. When you receive a damaged item that belongs to another library, either via delivery or directly from the patron, please follow the new procedure attached to this email. Doing so will ensure that patrons remain in their proper place in the hold queue. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions. Happy Friday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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