September 2019 - SWANcom - swanlibraries.net

BLUEcloud Mobile 2019.4 Release
by webmaster＠swanlibraries.net 12 Sep '19

12 Sep '19

1 0

Hold Configuration Change - Trap Hold with First Item Received
by Dawne Tortorella 10 Sep '19

10 Sep '19

A change has been made in our SWAN global demand management configuration settings that went into effect today, September 10, 2019. Our system is now configured to trap hold with the first item received. This change is implemented to help get the item into the hands of the patron as soon as possible. See the SWAN News post for additional information - https://support.swanlibraries.net/news/2019-09/66833 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

SWAN Quarterly Meeting 9/5/19 Presentation and Recording Posted
by Aaron Skog 09 Sep '19

09 Sep '19

Hello SWAN Libraries, The September quarterly meeting recording is posted online: https://www.youtube.com/watch?v=X-rov5AVv3Q The presentation in PowerPoint format is also uploaded and available to everyone via our SWAN Support site, Meetings & Documents section. https://support.swanlibraries.net/meetings-trainings/meeting-documents Lastly, at the meeting we mentioned some completed usability studies with library patrons, which have touched on hold queue displays. Those studies began with SWAN working with the company Merge Design + Interactive in 2017, which we have continued on our own within the SWAN User Experience department and our Discovery & User Experience Advisory Group (DUX) for 2018-2019. The 3-part Merge study of Enterprise, along with our own studies are available here: https://support.swanlibraries.net/documentation/64810 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Carol Stream Public Library - Late Opening 9/18,19
by Ian Nosek 06 Sep '19

06 Sep '19

The Carol Stream Public Library will be opening late on September 18th and 19th due to construction. They will be open from 3PM-9PM on both days. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

1 0

Oak Lawn Public Library closed 9/6-8
by Ian Nosek 03 Sep '19

03 Sep '19

The Oak Lawn Public Library will be closed this Friday, Saturday and Sunday, September 6 through the 8th. They will reopen on Monday, September 9th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

1 0

Itasca Community Library Closed 9/13
by Ian Nosek 03 Sep '19

03 Sep '19

The Itasca Community Library will be closed all day on Friday, September 13 for staff in-service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

1 0

River Forest Public Library Closed Friday, 9/6
by Ian Nosek 03 Sep '19

03 Sep '19

RFS will be closed this Friday, September 6th in preparation for lobby renovation. They will reopen on Saturday, September 7th at 9AM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

1 0