May 2018 - SWANcom - swanlibraries.net

System Wide Issue Fri 5/4 2:00pm Resolved
by Aaron Skog 04 May '18

04 May '18

SWAN Libraries, We experienced a brief issue with Symphony that affected check-in of items. This was temporary and displayed the "The records are currently in use. Please try again later." This was related to some behind the scenes work we are doing to tweak some data. We received a number of tickets. No need to report the issue further. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In Transit Shelf Check Report by Item Library
by "Distribution Services" 03 May '18

03 May '18

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In Transit Shelf Check Report by Transiting Library
by "Distribution Services" 03 May '18

03 May '18

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ALL SWAN: Full Cataloging Freeze Sunday
by Joseph Miller 03 May '18

03 May '18

SWAN Libraries- On Sunday, May 6, we will be instating a full cataloging freeze for ALL SWAN LIBRARIES to correct a data load issue with LINC call numbers. Please do not perform any of the following actions or use the following wizards on Sunday: * Adding/Editing items * Creating/Overlaying bib records and pre-cats (neither manually, using Load Bibs Report, nor SmartPort) * Manually deleting items (Charging to DISCARD users is okay) * Global Item Modification Wizard * Transfers Wizard * Load Bibs with Order Info Report * Add Ordered Items wizard * Add Brief Title wizard (ILLs) Any changes made will not be indexed until the full system rebuild later this month, so it is imperative you adhere to the freeze. We will send a reminder and more information as necessary. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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New 19 Update (ACTION REQUIRED): Holds Issue Fixed, Please Read
by Joseph Miller 03 May '18

03 May '18

New 19 Libraries- The Hold Shelf issues with multiple patrons assigned the same hold pick-up have been resolved, but further action is needed on your part. Please go to the New 19 support page<https://support.swanlibraries.net/content/new-19-migration> to download the Hold Shelf Clean-Up Report and instructions on how to fix the hold shelf issues. Please submit a ticket to the help desk notifying us when you have finished. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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New 19 Update - N19 Libraries Should Start Processing Pull Lists
by Dawne Tortorella 02 May '18

02 May '18

The New 19 libraries may now begin to process their pull lists by using the Onshelf Items wizard. Do not panic when you see your lists are quite large and we do not expect you to finish these right away. We do however want you to check out any item you are unable to find on the shelf to your XXXMISSING user so the hold will move on to the next available item. We recommend using the fine free discharge wizard for processing the items on your pull list. For those of you unfamiliar with using the Onshelf Items Wizard, you may want to sort by the location column first and then print.

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Update on Holds for All Libraries & Holds for New19
by Aaron Skog 02 May '18

02 May '18

To the New 19 Libraries: SirsiDynix has not yet resolved our holds issues so we are asking our New 19 libraries to continue to hold off using the Onshelf Items wizard to access your pull lists. To All SWAN Libraries: As a reminder we are not expiring AVAILABLE holds and running the Clean Hold Shelf reports until tomorrow, May 3rd. Items on your hold shelves are still showing as available on patron records even though they have passed their pickup by dates, please do not remove the items from your hold shelves until they appear on your Clean Holds Shelf reports tomorrow. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Status of SWAN 5/2: 4 topics
by Aaron Skog 02 May '18

02 May '18

Hi SWAN Libraries, Just a recap and reminder on a few items as we are in a transition period from yesterday's go-live. 1. BLUEcloud Analytics (BCA) harvests were paused and now have resumed. The data is processing. It may take an extra day to accurately reflect data transactions. We expect BCA to reflect accurate data by Friday, May 4. *This means New 19 libraries will unlikely see their library data until Friday.* 2. Issues pertaining to data migration for our 19 libraries are being logged here: https://support.swanlibraries.net/news/2018-05-02/go-live-updates-and-issue… 3. Two holds processing reports for the entire consortium are paused as we wait until Thursday. This allows us to fix a number of holds issues related to the 19 libraries. *We will send specific instructions via SWANcom to the New 19 soon.* https://support.swanlibraries.net/news/2018-05-01/holds-processing 4. SWAN's priority at the moment is to ensure holds, items, and patron notification will be correct. We ask that everyone be patient with their "back of the house" operations for cataloging, acquisitions-these are being impacted by some of the maintenance we have prioritized on our Symphony system. Thank you all again. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Symphony Reports Caught Up, Resume Normal Reports Scheduling Tomorrow (May 2)
by Joseph Miller 01 May '18

01 May '18

SWAN Libraries- Our Symphony scheduled reports have caught up and we are prioritizing maintenance reports this evening. You may resume scheduling your own reports as normal tomorrow, May 2nd. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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MAGIC Libraries May Resume Checking Materials In
by Joseph Miller 01 May '18

01 May '18

All New 19 libraries may continue to check materials in. There is still some work that must be done manually on the SWAN end-if you notice a trapped hold that seems incorrect, please set the item aside. We will continue to work on this and send updates as necessary. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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