*This email also went out September 9, 2015*
On behalf of RAILS Delivery & Facilities Director Mark Hatch:
RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25.
If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info<mailto:demond.warfield@railslibraries.info>.
Mark Hatch
Delivery and Facilities Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5125
Fax: 630.734.5050
mark.hatch(a)railslibraries.info<mailto:mark.hatch@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
This evening at 9:15pm, to resolve intermittent encryption issues and improve overall security of our Enterprise OPAC, SWAN is planning a brief outage of Symphony Web Services, which acts as the link between Symphony WorkFlows and Enterprise OPAC servers.
This outage is expected to last only 15 minutes, but likely far less. During the outage, the "My Account" and holds functions of Enterprise will be inaccessible. No other visible services should be affected by this outage.
We'll send an additional SWANcom this evening when the process has completed.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
After further investigation, we've found that the server outage that occurred this morning at 9:48 was likely preceded by some transactional data loss. This data loss occurred between 9:31 and the outage at 9:48.
What this means is that any changes to the Symphony database, including circulations, bib record modifications, and patron record additions were likely lost during that time. Please attempt to recapture any transactions and changes that may have occurred at that time to the best of your abilities.
We have determined the root cause of the issue and have taken precautions to ensure no further issues are encountered. We sincerely apologize for the trouble this has caused, and are grateful for your patience as we worked toward a resolution.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, October 8, 2015 10:12 AM
To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] *Resolved* SWAN Workflows is down
Importance: High
SWAN Member Library Staff:
The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience.
The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage.
We sincerely apologize for the inconvenience, and thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle
Sent: Thursday, October 8, 2015 9:59 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: [SWANcom] SWAN Workflows is down
Everyone -
The SWAN server went down at about 9:48. Please use Offline until we are back up.
Watch your email for further updates.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
+++ Please route to appropriate personnel +++
SWAN is planning on purging the "Finished" reports that were run in April, May, and June. We will be deleting these reports on the weekend of Oct. 17th. You might want to review any old finished reports you have to make certain you have saved a copy of any needed reports. If you should have any questions or concerns, please contact SWAN Member Services at 630-734-5153.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience.
The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage.
We sincerely apologize for the inconvenience, and thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle
Sent: Thursday, October 8, 2015 9:59 AM
To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: [SWANcom] SWAN Workflows is down
Everyone -
The SWAN server went down at about 9:48. Please use Offline until we are back up.
Watch your email for further updates.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Everyone -
The SWAN server went down at about 9:48. Please use Offline until we are back up.
Watch your email for further updates.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
To SWAN Library Staff:
Seats are still available for hands-on discussions of Enterprise. These sessions, designed to facilitate sharing between staff across libraries, are a great way to share your Enterprise tips and tricks and learn from your colleagues.
Choose a session and register at http://www.librarylearning.info/tags/?SWAN+Enterprise
Monday, October 19th: 1:30 PM at Eisenhower Public Library
Tuesday, October 27th: 1:30 PM at Oak Lawn Public Library
Wednesday, November 4th: 9:30 AM at Tinley Park Public Library
Thursday, November 12th: 9:30 AM at Downers Grove Public Library
Any interested staff are welcome to attend.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
+++ Please route to appropriate personnel +++
Everyone-
SWAN Member Services is offering a workshop for Circulation Managers/Supervisors. This workshop is an update on all things pertaining to Circulation. In addition to discussing what we have learned since migration, we will be sharing information on the various Workflow Circulation Property options (what they are and what they can do for you and your staff).
We are offering this workshop on three occasions at the Burr Ridge Office.
Dates are: Oct 26th http://www.librarylearning.info/events/?eventID=21309
Nov. 2nd http://www.librarylearning.info/events/?eventID=21310
Nov. 10th http://www.librarylearning.info/events/?eventID=21311 this is an afternoon class
Registration is open to all Circulation Managers/Supervisors. Please join us for what will be a highly informative program. We will be scheduling workshops for Circulation support staff in the near future.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Everyone -
The ballot for the election of six members to the SWAN Circ Advisory Committee opens at Noon today. Thirteen individuals have submitted their names for your consideration. Good luck to all that tossed their hat in the ring.
We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor.
You will find the election ballot here: https://fs8.formsite.com/SWANServices/SWAN-Circ-Election-2015/index.html Election closes Oct. 16th at Noon. Thank you for taking the time to vote.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
