[SWANcom] Update: Please continue to operate in offline mode

To All SWAN Library Staff: Please continue to work in offline mode today. While SirsiDynix has made progress on resolving our holds issues (and others, see below for details), they are not resolved and we are not ready to resume regular circulation. We will notify all libraries via SWANcom and the SWAN support site when the issues are resolved and we are back online. Thank you for all of the calls and tickets you've sent in over the past two days. Your feedback has helped us identify and troubleshoot a number of issues. We appreciate your patience as we continue to work towards resolutions. Updates: Holds: The two main concerns are that Many holds are appearing as available when they are not, and multiple items are trapping for the same hold on in transit items. These issues appear to be affecting all libraries. SirsiDynix has worked through the night to identify the source of these errors, and we hope to have a resolution soon. Patron Address Changes: We learned yesterday that during our patron cleanup, a number of patrons who reside in cities that share zip codes with neighboring cities had their addresses incorrectly updated to their neighboring city. While this does not pose a problem with mail delivery, we understand it is confusing to both staff and patrons, and have been working with our vendor to resolve the issue. We have received a file contain a list of users potentially affected, which we will review today before SirsiDynix updates the user records to reflect the correct city. Items with autogenerated barcodes: A number of items were loaded into Workflows with autogenerated barcodes. This produces an "Item Not Found" in catalog error when scanning barcodes during check in and check outs. These items have been identified, and a list of correct barcodes has been supplied to SirsiDynix. Items with missing call number pre- or post-stamps: The cause of this problem has been identified, and a list of affected items has been developed. SWAN has supplied SirsiDynix with a list of corrections to make. Item Types Unknown: These items have been identified and will be remapped to their proper item types. Patrons with incorrect barcodes: A small number of users had their barcodes changed last week between April 6 and 10th. They were loaded with their previous barcode. They should now be updated to reflect the more current barcode. Patron names displaying in wrong order: Users entered into Millennium without punctuation separating Lastname Firstname are not displaying properly in Workflows. SirsiDynix has developed a list of affected users with middle initials, and is working on a list of users without initials. The next step is to review the list and properly parse the data to update the records in Workflows. Item Status: Items with current locations like Missing, Display, and Repair should be checked out to a corresponding system use user. Migrated items came over with the proper current location, but were missing that corresponding check out. A script has been run to correct that issue for all system use users. Offline Exceptions: Each library should have received an offline exception report last night, sent to their library email alias. See last night's SWANcom for more details. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net