- SWANcom - swanlibraries.net

Re: [SWANcom] Brief Downtime: 8:20 AM - Service Restored

by Rebecca Malinowski

The connection has been restored. You may log back in to Workflows. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Tuesday, April 14, 2015 8:19 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Brief Downtime: 8:20 AM In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted. Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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Brief Downtime: 8:20 AM

by Rebecca Malinowski

In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted. Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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SWAN Symphony WorkFlows production server is now available

by Steven Schlewitt

SWAN Library staff: The SWAN Symphony WorkFlows production server is now online and accessible. Please login at any time using your assigned WorkFlows logins. If you encounter any issues, please contact our support desk at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your continued patience and support. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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Offline Transactions Complete

by Aaron Skog

SWAN Libraries: All uploaded offline transactions have been processed. SWAN staff will examine the exceptions in the morning. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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Migration Update: Offline Files Received, Processing Started

by Aaron Skog

SWAN Libraries: We verified uploaded offline files have been received. The SirsiDynix staff have begun processing the offline data. Make sure to review Migration Memo #20 one last time: https://support.swanlibraries.net/content/migration-memos SWAN and SirsiDynix staff arrive 7AM Tuesday at Burr Ridge headquarters to evaluate situation and determine readiness for go-live on Symphony WorkFlows. Upon arriving at the libraries on Tuesday morning, library staff should consult the SWAN support site and check for SWANcom updates. https://support.swanlibraries.net/ Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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Migration Update: Libraries Offline Reported Thus Far

by Aaron Skog

SWAN Libraries: When your library reports its offline upload, you can see it here: https://support.swanlibraries.net/news/2015-04-13/offline-upload-report-one… SWAN staff are available until at least 10 PM tonight. Please call 630-734-5153 or email help(a)swanlibraries.net for assistance. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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Migration Update

by Rebecca Malinowski

To all library staff: The data load is largely complete. SWAN and SirsiDynix are working on resolving errors and finalizing configuration behind the scenes. Libraries have already started closing and upload offline data by logging into the production server. As your library closes, please remember to upload the offline files and report back using this form: https://fs8.formsite.com/SWANServices/OfflineReport/index.html Once SWAN has received all of the offline files, SirsiDynix will begin processing them. They will process overnight. SWAN staff are available until at least 10 PM tonight. Please call 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> for assistance. Please watch SWANcom or support.swanlibraries.net for additional updates, and remember to wait for confirmation from SWAN tomorrow morning before attempting to circulate materials. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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**REMINDER: Upload offline files today**

by Rebecca Malinowski

To all library staff: The data load is almost complete. All of the data has been loaded, and SirsiDynix is working on correcting expected errors and making some small adjustments. Today, SWAN and SirisDynix will finish configuration tasks, and do a backup of the system. **This evening, libraries will need to upload their offline files at closing. ** To upload offline files, each workstation that used offline mode will need to log into the Symphony production server. To so do, reopen WorkFlows and, on the configuration screen, uncheck the "Operate in Offline mode" box unchecked and verify that the server you are connecting to is at IP Address 10.120.131.25 or api.in.swanlibraries.net. Log in with your Workflows production logins (available to directors at https://support.swanlibraries.net/content/workflows-production-server-login…) Once logged in to Workflows, wait for a moment (our consultant suggests counting to ten), and then log out. This will need to be done on each computer that had any offline transactions. If, at your library, you access computers will multiple Windows logins, this process will need to done once under each login that used the computer. **When you have completed logging into production on each computer, please send a report to SWAN using this short form: ** https://fs8.formsite.com/SWANServices/OfflineReport/index.html Offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…. Please direct non-urgent questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and contact SWAN at 630-734-5153 with questions needing immediate assistance. SWAN will be available until 10 PM to assist libraries staff. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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New and Updated SWAN Cataloging Documents

by Karen Bar

+++ Please route to appropriate personnel +++ I have attached three new documents regarding spine labels and pre-cat templates. I have also included three new/updated reports documents. These documents can also be found on the SWAN support site: https://support.swanlibraries.net/content/cataloging-training Best regards, Karen Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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WorkFlows Offline Circulation (April 11th-13th) - FAQ

by Steven Schlewitt

SWAN Member Library Staff: To answer a few common questions about circulation using WorkFlows in offline mode, SWAN staff have created a FAQ page, accessible at the link below. https://support.swanlibraries.net/content/migration-faq#offline Remember - if you have any questions or run into any issues while using offline, SWAN support staff are in Burr Ridge and accessible at 630.734.5153 from 9-5 this Saturday and 11-5 on Sunday. Alternatively, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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Encore OPAC / SWAN Catalog URLs

by Steven Schlewitt

SWAN Library Staff: Please be aware, the Encore discovery catalog (www.swanlibraries.net) has been disabled to prevent patron logins during our transition to the new SirsiDynix Symphony server. The swanlibraries.net website should now temporarily redirect to the Millennium classic catalog (catalog.swanlibraries.net) just for our days of offline. The Millennium classic catalog will remain accessible (excluding user logins) until go-live on April 14th. On April 14th, our new SirsiDynix Enterprise catalog will become available to all libraries and patrons at the catalog.swanlibraries.net address! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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a couple of more Circulation documents

by Kate Boyle

+++ Please route to appropriate personnel +++ Here we are our last day on Millennium. Member Services has a couple of gifts for you today, two new documents. These two documents are attached to the email and in addition both can be found on the SWAN website at: https://support.swanlibraries.net/content/circ-documentation . The documents can be found towards the middle of the page in the More Help Guides area under Common Tasks - "How to Collect Bills that Migrated from III with a status of Replacement/Billed" and "Processing the OnShelf Items with Holds Report ". Enjoy and have a great weekend. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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Non SWAN RB stats March 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Memo #19: SIP2 and 3rd Party Vendor Integration

by Steven Schlewitt

SWAN Library Directors & Information Technology Staff: Please see the linked Migration Memo #19: "SIP2 and 3rd Party Vendor Integration", and route to your appropriate library and IT staff. The document is primarily to be used for reference by your designated technical staff. It details the actions to be taken by associated library vendors through the offline period and at go-live, and how your library might be affected during this transition. https://support.swanlibraries.net/system/files/Members%20Only/Migration%20M… If you have any questions about the document or encounter unexpected issues with your 3rd party vendor integration at any point in the process, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Memo #20: Go Live Preparation

by Rebecca Malinowski

We'll be going live on Symphony Workflows in just a few days. Please review Migration Memo #20 Go Live Preparation to review procedures for this weekend, as well as go live on Tuesday, April 14th. For additional information on the migration, please see * Migration Frequently Asked Questions: https://support.swanlibraries.net/content/migration-faq * Migration Memo Archive: https://support.swanlibraries.net/content/migration-memos Please direct questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for the fastest reply. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Memo # 18 --- Circulation update

by Kate Boyle

+++ Please Route to appropriate personnel +++ Everyone - As we approach migration weekend, I wanted to share some important news items regarding Circulation. The attached memo includes important information about updating your aliased email list to insure that you receive all your important SirsiDynix emailed reports. Included also is a list of links to new crib sheets and documentation on the SWAN website. You will find important news about CPL and Non-SWAN Reciprocal Borrowing and SirsiDynix Workflows. Reminders and updates on Circulation reports, Notice Preferences, Statistics, and Language Preferences complete the memo. If you should have any questions, please follow the instructions in the memo. Thank you for all your cooperation over the past months. It is appreciated by all the SWAN staff. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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Update to Libraries Regarding ProPay Activation

by Aaron Skog

SWAN Libraries: The attached memo is an update to Migration Memo #16: ProPay Update. This is particularly important to the following libraries. ProPay Not Activated: Results in Gateway Error to Patrons within Enterprise 1. Calumet City 2. Downers Grove 3. Harvey Public 4. Northlake 5. Oak Park 6. Richton Park 7. Stickney 8. Summit 9. Thornton Public 10. William Leonard Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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Call Number Best Practices

by Karen Bar

+++ Please Route to Appropriate Personnel +++ Hi everyone, During the final data load, any existing slashes will be stripped from all call numbers in order to support call number browsing in Symphony WorkFlows. Effective immediately at go-live: call numbers should not contain any pipes, subfields or slashes with the exception of subfield |Z that will store volume information. SWAN Symphony Cataloging documents are posted here https://support.swanlibraries.net/content/cataloging-training. These may be viewed by logging in to the support site. Please contact me with any questions. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Memo #17: SWAN Staff Support & Communication

by Aaron Skog

To All Library Staff: Migration Memo #17 is an outline of how SWAN will support you and the communication protocol to follow. SWAN has expanded support to libraries starting Saturday April 11 through Sunday April 19. Details on how to contact SWAN for support and how we will communicate with libraries is explained in this memo. Be ready for 3 more memos! One about circulation, one about 3rd party vendors and SIP2, and details on the Circulation Offline weekend and Tuesday 4/14 go-live. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Enterprise Restart 4/7 at 5:45PM

by Aaron Skog

SWAN Libraries: Quick note: we need to restart Enterprise for a configuration change tonight. The catalog will be down for around 6 minutes. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Quick Note About OCLC Agreement Sent

by Aaron Skog

SWAN Library Directors/Administrators: I have received a few inquiries about the OCLC agreement you received in the mail. Just a reminder: 1. OCLC membership is part of your SWAN Membership, so there is nothing to pay. 2. Sign both copies of the agreement from the State Library and they will send you back a signed original copy for your records. 3. It is important to complete the agreement, otherwise your library would lose its OCLC membership. If you have any other questions, feel free to reach out to me. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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record deletions

by Kate Boyle

+++ Please Route to Appropriate Personnel +++ Everyone - Until we come up on SirsiDynix on April 14th ........... * please do not edit or delete any item records * please do not delete any patron records Thank you. If you have any questions, don't hesitate to contact SWAN support at 630-734-5153 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Memo #16: *Action Required* on ProPay Accounts

by Aaron Skog

SWAN Library Directors/Administrators: The attached memo is an update on the ProPay accounts and integration within Enterprise. A majority of SWAN libraries are *not ready* for the Enterprise integration, so I urge all directors to review the memo and work with your staff (business manager, etc.) to make sure ProPay is active. SWAN was testing Enterprise integration on Thursday last week, and took some corrective action with some negative balances that resulted in our 25 cent tests. This is noted on page 2 of the Migration Memo #16 attached. If you have questions, the memo outlines that these should go to commerce(a)swanlibraries.net<mailto:commerce@swanlibraries.net> which will open a helpdesk ticket. Should you wish to contact someone at SWAN, please call me directly using the information below. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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Enterprise Internal Profiles Now Available

by Rebecca Malinowski

To All Member Libraries: Thank you for your responses to the Enterprise checklist. Using your responses as a guide, we have completed building the external and internal Enterprise profiles. Please see the document "Enterprise URLs" at https://support.swanlibraries.net/documentation/sirsidynix (login required) to review the differences between the internal and external profiles and verify the URL for each. These profiles are live, but please keep in mind the data load has not completed. You will not be able to log in, and there will appear to be errors with the visible data. Many library staff have contacted SWAN with questions about modifying the catalog search box on their website and updating existing catalog URLs. We have created a short guide to Enterprise linking, available at https://support.swanlibraries.net/content/enterprise-linking-guide (login required). This page includes code for a simple search box as well as patterns for constructing links to specific search results. If you have any questions, please email migrationhelp(a)swanlibraries.net. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Hello Member Libraries: In the midst of the migration excitement, we wanted to provide a quick update on the Board election process now that the self-nomination window has ended, per SWAN by-laws. We received nominations and Statement of Interests from the following candidates for your consideration in the upcoming election: Amy Crump, Homewood Public Library; Jim Deiters, Oak Lawn Public Library; Anne Kozak, Thomas Ford Memorial Library; Dan Powers, Lyons Public Library; and Stacy Wittmann, Eisenhower Public Library District. Our election will officially open for voting on Monday, May 4th. I will send out a SWANcom once polls are open. They will remain open until Friday, May 22nd at 5pm CST. The results will be announced at our June 4th Quarterly meeting. The new board members will begin serving their term on July 1st. Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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*Resolved* Millennium Slowness - Monday 4/6

by Steven Schlewitt

SWAN Library Staff: The slowness issues with the Millennium Production server are now resolved. We will continue to monitor the situation throughout the day, but feel free to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call our support line at 630.734.5153 should you experience any issues that appear to be related. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, April 6, 2015 9:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Millennium Slowness - Monday 4/6 Importance: High SWAN Library Staff: Please be aware, this morning we are experiencing some slowness on our Millennium Production server, which is affecting response times on the Millennium client and classic catalog. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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Millennium Slowness - Monday 4/6

by Steven Schlewitt

SWAN Library Staff: Please be aware, this morning we are experiencing some slowness on our Millennium Production server, which is affecting response times on the Millennium client and classic catalog. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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WorkFlows Printers and Peripherals Documentation

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff - The current version of SWAN's documentation for connecting printers and peripherals to the SirsiDynix WorkFlows client is now available in the SWANTech documentation section of our support site. Please see the link below to access the documents, and email us at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> should you encounter any issues with the documentation or need any further assistance. https://support.swanlibraries.net/documentation/swantech (L2 login required for access to documents) Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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ILL processing in SD Workflows

by Kate Boyle

+++ Please Route to Appropriate Personnel+++ Everyone - there is new documentation on the SWAN website for the circulation of Interlibrary Loan Items https://support.swanlibraries.net/content/interlibrary-loan-processing . You will need to be logged in to view the documentation. As a borrower, there is one document regarding the circulation of Non-SWAN items (OCLC and ALA loans) to your patron. As a lender, there are two documents regarding the circulation of your library items to Internet Access and Share libraries. Everyone enjoy the weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Eisenhower PLD closed today - staff in-service

by Kate Boyle

The Eisenhower Public Library will be closed on Friday, April 3rd for a Staff In-service Day. They will reopen at 9:00 am on Saturday, April 4th. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Bookmark #4 - An Editable Template

by Brande Overbey

Hello Member Libraries, Bookmark #4 is ready for your use! This bookmark is an editable template that you can use to communicate anything you like about the new system to your patrons post go live. The bookmark and supporting documentation can be found here: https://drive.google.com/file/d/0B4qiZm9uuFkFUHZQamE5RXFFWTA/view?usp=shari… For instruction, please first read the 'READ ME' document file (or, I've included the text below). This will help guide you through the creation of your own bookmark. If you'd like to print your bookmark using a printing service, the one that I utilized for the previous bookmarks in the series was www.gotprint.com<http://www.gotprint.com>. Leading up to the migration, SWAN has provided three bookmarks focusing on features of the new ILS, changes your patrons can expect, and notification of down-time. If you would like to produce another bookmark focusing on other features of the system such as text message notifications, pick-up anywhere, support for multiple language, or anything else, we are providing bookmark templates that match the look and feel of the previously released bookmarks. The folder "out-sourced printing" contains a bookmark front file, and back files that you can customize with information you think will be pertinent to your library's patrons. The customizable back is available in Photoshop and Publisher formats. Please open the file specific to your preferred software. These files are sized to the specifications of gotprint.com. However, they should be compatible with most other online and local printing companies as well The folder "in-house printing" contains 8.5x11 files (four bookmarks per page) that are ready to customize and print. Available in InDesign and Publisher formats, please open the file specific to your preferred software. You will also find the fonts used in these designs (Baskerville and Clarendon) which can be installed onto your computer. Please let me know if you have any questions or need additional assistance. Thank you! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Cicero PL closed 4/2

by Renee Clanton

The Cicero Public Library is closed today, April 2nd, due to a water main break. The library expects to re-open on Saturday, April 4th at 10 a.m. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Data Load Begins: Enterprise Down

by Rebecca Malinowski

To all SWAN library staff: The final data extraction and load begin today. As part of the data load, the previously loaded data on Symphony production server will be deleted this afternoon. The production server will not be accessible until staff are notified on April 14 that we are ready to go live. This also means that while Enterprise will technically remain up and functional, there will be no bib records or items for it to display, and you will not be able to log in. The Symphony test server will continue to be accessible until we begin offline circulation on Friday, April 10 at 9:00 PM. Please continue to monitor SWANcom for additional updates, and direct questions to migrationhelp(a)swanlibraries.net. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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*Concluded* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Thank you to everyone that participated in yesterday's event! SWAN has received a lot of great feedback about the offline process and is currently working to process this feedback. We'll send another email with our observations and clarifications as soon as we're able. Also, just a reminder - the Symphony WorkFlows production server will not be accessible again until go-live, as we're currently processing our final data import. Expect more details on this process in an upcoming memo. The test server (10.120.131.40), however, will remain accessible until the three days of offline (April 11th-13th). So please continue any testing and training from the test server using your previously assigned WorkFlows test logins. Thanks again, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 31, 2015 4:38 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: *REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st) Importance: High SWAN Member Libraries & Information Technology Staff: This is just a quick reminder of the upcoming WorkFlows Offline & Login Test Day occurring tomorrow. As you perform offline testing at your library, please keep the following points in mind... * Your offline test and login can be performed anytime during library business hours (6am-10pm) on April 1st. * Your library should attempt an offline test on ANY computer that will be circulating materials during the 3 days of offline (April 11th-13th). * Any staff member that will be circulating materials during the 3 days of offline (April 11th-13th) is strongly encouraged to participate in this test and survey. * As each offline test is completed by staff in your library, a new FormSite survey should be submitted at the link below... (https://fs8.formsite.com/SWANServices/form182/index.html). The survey will close at 11:59pm on April 1st. * Multiple surveys can be submitted for each library, but every library must perform the offline test and submit at least ONE survey. SWAN support will be contacting your library for follow-up if no survey is submitted. * Production server logins were distributed to library directors via SWAN Memo #15. Please refer to the following link for additional information on obtaining your logins... https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… * If you are unable to test your login on April 1st, you won't have another chance until go-live. The Symphony production server will be inaccessible from April 2nd until the 13th. (Test server will remain online) * After a successful login to the production server and survey submission, no further action is required. SWAN will not be distributing individual offline error logs for this test. If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation and continued support! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 24, 2015 9:34 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Migration Memo #14: WorkFlows Offline & Login Test Day SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Patron Purge completed

by Dave Pacin

The system wide patron purge was completed earlier today. 130,433 records were deleted. Thanks to all those who responded to our survey! Please let me know if you have any questions. Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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*REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st)

by Steven Schlewitt

Just to clarify, this test should be performed on EVERY computer that will be circulating materials. This is necessary to download specific policy files from our production server that will be essential for the three days of offline. These files are downloaded with a successful login to the production server. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, March 31, 2015 4:38 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st) Importance: High SWAN Member Libraries & Information Technology Staff: This is just a quick reminder of the upcoming WorkFlows Offline & Login Test Day occurring tomorrow. As you perform offline testing at your library, please keep the following points in mind... * Your offline test and login can be performed anytime during library business hours (6am-10pm) on April 1st. * Your library should attempt an offline test on EVERY computer that will be circulating materials during the 3 days of offline (April 11th-13th). * Any staff member that will be circulating materials during the 3 days of offline (April 11th-13th) is strongly encouraged to participate in this test and survey. * As each offline test is completed by staff in your library, a new FormSite survey should be submitted at the link below... (https://fs8.formsite.com/SWANServices/form182/index.html). The survey will close at 11:59pm on April 1st. * Multiple surveys can be submitted for each library, but every library must perform the offline test and submit at least ONE survey. SWAN support will be contacting your library for follow-up if no survey is submitted. * Production server logins were distributed to library directors via SWAN Memo #15. Please refer to the following link for additional information on obtaining your logins... https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… * If you are unable to test your login on April 1st, you won't have another chance until go-live. The Symphony production server will be inaccessible from April 2nd until the 13th. (Test server will remain online) * After a successful login to the production server and survey submission, no further action is required. SWAN will not be distributing individual offline error logs for this test. If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation and continued support! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 24, 2015 9:34 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Migration Memo #14: WorkFlows Offline & Login Test Day SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 6 months

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*REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: This is just a quick reminder of the upcoming WorkFlows Offline & Login Test Day occurring tomorrow. As you perform offline testing at your library, please keep the following points in mind... * Your offline test and login can be performed anytime during library business hours (6am-10pm) on April 1st. * Your library should attempt an offline test on ANY computer that will be circulating materials during the 3 days of offline (April 11th-13th). * Any staff member that will be circulating materials during the 3 days of offline (April 11th-13th) is strongly encouraged to participate in this test and survey. * As each offline test is completed by staff in your library, a new FormSite survey should be submitted at the link below... (https://fs8.formsite.com/SWANServices/form182/index.html). The survey will close at 11:59pm on April 1st. * Multiple surveys can be submitted for each library, but every library must perform the offline test and submit at least ONE survey. SWAN support will be contacting your library for follow-up if no survey is submitted. * Production server logins were distributed to library directors via SWAN Memo #15. Please refer to the following link for additional information on obtaining your logins... https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… * If you are unable to test your login on April 1st, you won't have another chance until go-live. The Symphony production server will be inaccessible from April 2nd until the 13th. (Test server will remain online) * After a successful login to the production server and survey submission, no further action is required. SWAN will not be distributing individual offline error logs for this test. If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation and continued support! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 24, 2015 9:34 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Migration Memo #14: WorkFlows Offline & Login Test Day SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Memo #15: WorkFlows Production Server Logins

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #15, "WorkFlows Production Server Logins", and route to your appropriate library and IT staff. This memo details the process for obtaining your library's Symphony WorkFlows production server logins, how to use these logins, information about the production server, and how to report observed issues. https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… If you have any questions about your logins or have any difficulty obtaining access, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Instructions for Libraries on ProPay Commerce Now Online!

by Aaron Skog

SWAN Library Directors/ Administrators: Many of you have begun to receive emails from ProPay notifying you of the account creation. These emails are going to the contact listed on the ProPay application, so make sure to check with that person to verify they have received the following two emails. 1. Subject: "ProPay Account" (contains your temporary password) 2. Subject: "The information you requested" (contains your account number and a PDF attachment) SWAN has created an introduction to the ProPay account. This document covers the basics for getting access and setting up additional users to the account. The link below is Member's Only (login and password required). https://support.swanlibraries.net/documentation/commerce SWAN will create additional documentation on the use of online payment within your Enterprise profile. For now though, each library should begin to set up your access to ProPay. *Important note*: for whatever reason the bank account you listed on the ProPay application was not entered into your ProPay account. Please make sure to reference a copy of the ProPay application or request this bank account information again as you will need to enter it per the instructions. Due to privacy and security, SWAN did not retain any of the applications or open the sealed envelopes. The library application was sent directly to ProPay. Should you have any questions, please send them to commerce(a)swanlibraries.net<mailto:commerce@swanlibraries.net> Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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Symphony Workflows procedure for processing Non-SWAN Interlibrary Loans

by Kate Boyle

+++ Please forward to appropriate personnel +++ Everyone - Attached is a document defining the process for the circulation of Non-SWAN Interlibrary Loan items on SirsiDynix Workflows. No longer will libraries be using dummy item cards- after 15 years you can finally throw them away. This process involves adding a Brief Title to Workflows to circulate the item. After circulation the item is deleted from SWAN by the circulating library. While checked out to your patron the item is shadowed in Enterprise to all other users. The patron will see the title entered in their list of checked out items. By entering the Brief Title to SWAN, you can place a hold on the item, generate a hold notice for the item by checking the item in, and after generating the hold even place the item on your open hold shelf for patron pickup. Please contact SWAN Member Services if you should have any questions. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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SWANTech (Repeat Session) March 26th at 10am (Online Webinar Only)

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: Just a quick reminder - our SWANTech repeat session is being held tomorrow (Thursday, March 26th) at 10am online. If you were unable to attend our previous session in Burr Ridge, this repeat online session is a great opportunity to catch up on the topics previously covered or resolve any unanswered technical questions you may still have regarding the SirsiDynix migration. If you plan on attending the online meeting, please be sure to register on L2. The link to the GoToTraining session can be found on the L2 event page. http://www.librarylearning.info/events/?eventID=19973 If you're unable to attend, our PowerPoint presentation and associated documentation can be found at the link below. https://support.swanlibraries.net/meeting/2015-03-10 Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration #3 Bookmark - Shipping Soon

by Brande Overbey

Hello member libraries, Our bookmark #3 in the migration series is now ready and will be shipping out soon! The focus of this bookmark is "To Keep in Mind," and it shares with patrons the news of the offline period from April 11-14, and what this will mean for them. It also notes that any saved web browser link to the catalog may be changing as well, depending upon which page that they've bookmarked. I've attached the high-resolution .tif files to the post below, if you'd like to print out extra copies or use them for other materials. https://support.swanlibraries.net/news/2015-03-25/migration-3-bookmark-ship… Our 4th and final bookmark will not be an actual print version - we will be sharing with you an editable template so that you can create your own, post go-live. This way libraries can customize the final one to highlight any key issues to educate patrons on, specifically relevant to your library. I'll send along this template closer to go-live. Thank you, Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Reminder: Library Action Required for Memo #12 and #13

by Aaron Skog

SWAN Library Directors/Administrators: This is a reminder that SWAN seeks a response from each library for Migration Memo #12 and #13. Memo #12: SirsiDynix WorkFlows 3.5GA Installer We think many libraries have completed this *mandatory* step but perhaps failed to update the readiness report. Please verify with your IT staff. https://support.swanlibraries.net/news/2015-03-16/swan-migration-memo-12-si… Memo #13 Enterprise checklist: Details and library responses. https://support.swanlibraries.net/news/2015-03-18/swan-migration-memo-13-en… Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Memo #14: WorkFlows Offline & Login Test Day

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Migration Newsletter #3 and Quick Start Guide Now Available!

by Brande Overbey

This week, we have gifts for both staff and patrons! https://support.swanlibraries.net/news/2015-03-23/migration-newsletter-3-an… The SWAN Migration newsletter "The Journey Ahead" issue 3 for staff is now available. This will be our final newsletter pre- go live, and so we've tried to include helpful pointers about what to expect, an updated timeline, what will be changing, and all of the "need to know" items for patrons. Also available is a patron Quick Start Guide, created by PR staff at Eisenhower Public Library and adapted for SWAN member library use. I do also have a writeable Publisher version for you to edit as you see fit, if you would like it. Please email me directly if you'd like the writeable version, as I could not attach it to the website post. Our bookmark #3 is scheduled to be delivered this week to Burr Ridge, so I hope to have those packed and out to you by next week. I know that you probably have some extra green bookmarks still left over, so it is totally fine to have both out for patrons. Bookmark #3 alerts patrons to our expected "offline" time of April 11-13, and what this will mean for them. As always, please let me know if you have any questions. Just a few more weeks until the big day! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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[SWANcom} Extended Due Dates update

by Samantha Dietel

Hi all, The extended due dates put into place last week for items receiving a loan period of 21 days are still in effect. In addition, SWAN has edited all 14-day loan rules this morning with the same parameters. * All materials checking out for 21 days or 14 days should receive an absolute due date of 4/20/15. * If items have holds, you may see them receive a due date that exceeds 4/20/15. * Items will be non-renewable. Please check in and check back out your own materials as a temporary workaround. We apologize for any inconvenience and appreciate your ongoing patience throughout this process. Any further loan rule edits made will be announced in a subsequent SWANcom. If you have any questions about this, please let us know. Thank you! Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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*CONCLUDED* SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 8pm)

by Steven Schlewitt

SWAN Library Staff: Maintenance on the SWAN Symphony Test server has concluded for the weekend. You may now login normally using your test logins. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Friday, March 20, 2015 9:16 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 8pm) SWAN Library Staff: Please be aware, this weekend we will be performing scheduled maintenance on the SWAN Symphony Test server to resolve several issues and refresh configuration settings. The planned outage will begin this evening at 8pm, and the server may be offline throughout the weekend. During this time, WorkFlows will be unavailable for testing. This outage will not affect any of the Millennium servers you're currently using for normal daily operations. This only affects our SirsiDynix Symphony servers. We'll send additional SWANcoms prior to the maintenance and when the maintenance process concludes. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 8pm)

by Ian Nosek

Just a reminder - At 8PM, the Symphony Test Server will go offline for maintenance. This maintenance could last throughout the weekend. We'll send a notification via SWANcom when the maintenance concludes. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 8pm)

by Ian Nosek

SWAN Library Staff: Please be aware, this weekend we will be performing scheduled maintenance on the SWAN Symphony Test server to resolve several issues and refresh configuration settings. The planned outage will begin this evening at 8pm, and the server may be offline throughout the weekend. During this time, WorkFlows will be unavailable for testing. This outage will not affect any of the Millennium servers you're currently using for normal daily operations. This only affects our SirsiDynix Symphony servers. We'll send additional SWANcoms prior to the maintenance and when the maintenance process concludes. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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Indian Prairie Public Library Closed Friday 3/20 for Staff In-Service Day

by Aaron Skog

Indian Prairie Library will be closed Friday, March 20 for staff in-service day. The library will reopen at 9:00am on Saturday, August 21. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

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