- SWANcom - swanlibraries.net

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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RESOLVED: Overdrive Content in eResource Central

by Rebecca Malinowski

I am happy to report that the Oak Park collection has also been reestablished, and all libraries with eRC content should have complete access through Enterprise. SWAN and SirsiDynix will continue to monitor eRC collections. Thank you for your patience, and your continued reports of issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Tuesday, August 11, 2015 4:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] UPDATE: Overdrive Content in eResource Central I have received a progress report from SirsiDynix. At this time, most library collections have been corrected. The Oak Park Public Library is still missing the shared Overdrive collection on their profile, though the Advantage titles are appearing normally. SD Support is continuing to work towards a resolution for their collection. All other libraries should see all of their econtent at this time. To confirm your collection’s presence in your profile: · Navigate to your library’s public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) · Select “Digital Catalog” from the search target box (first drop down) · Click Search without entering search terms to see a complete list of your econtent. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. At this time, the SD Support team is not sure why this issue affected some libraries but not others. Both SD Support and SWAN will continue to monitor these collections. As always, if you observe any issues with your collections, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Tuesday, August 11, 2015 11:28 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: RE: [SwanTech] UPDATE: Overdrive Content in eResource Central This morning I spoke with the manager of discovery support at SirsiDynix. They have identified a resolution for this issue and are working through the list of affected libraries to correct the problem. Acorn Public Library should now be seeing all expected Overdrive content in Enterprise. I have requested an estimate on completing the work for the rest of the libraries, and will send both the estimate and a list of the newly corrected collections by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, August 10, 2015 5:37 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Re: [SwanTech] UPDATE: Overdrive Content in eResource Central SirsiDynix Support has no new information on this issue at this time. I will share anything I am able to learn tomorrow, as soon as I'm able. Thank you for your continued patience. Regards, Rebecca On Aug 10, 2015, at 12:18 PM, Rebecca Malinowski <rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>> wrote: To All SWAN Libraries: I have been in touch with SirsiDynix support again this morning, and have no new information to share on this case. Based on my testing this morning, the issue remains isolated to the Overdrive collections of the libraries listed in my previous email (below). To answer the questions I received since sending the initial email on Friday: · Is there anything we (library staff or SWAN staff) need to do to add new titles to our eRC collections? No. The process is automated. When titles are added to your econtent collections with supported vendors, an import process it automatically triggered for eRC. When working correctly, the items are imported into the eRC admin console that SWAN administers, and then automatically added to the Digital Catalog of the proper Enterprise profile. · Can you clarify whether it is recently added titles that are not appearing or give more information on how the collections are behaving? Based on my Friday conversation with SirsiDynix support, the problem is with the indexing portion of the import process. The collections are reindexed as part of automated processes mentioned above. Somewhere during that process, the indexes for some libraries’ Overdrive collections were damaged, leaving them unusable. From what I can tell, no titles from the collections with bad indexes are appearing in Enterprise. Some of the affected libraries will still see Overdrive content in their profiles because their Advantage collections have a separate, properly functioning, index. I will stay in touch with SirsiDynix support this afternoon, and will send another update by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 7:11 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: UPDATE: Overdrive Content in eResource Central To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org<http://mediaondemand.org>, mymediamall.net<http://mymediamall.net> and emedialibrary.lib.overdrive.com<http://emedialibrary.lib.overdrive.com> are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: · ADS · BPS · BYS · CHS · CNS · CWS · DOS · EPS · ESS · EVS · FRS · GWS · HDS · HKS · HWS · JDS · LGS · MDS · OLS · OPS · PFS · PHS · PPS · RFS · SFS · SHS · TFS · TPS · WMS · WOS · WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today’s Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that · BCS, BIS, BWS, BVS, HSS, have their content. · ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 1 month

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UPDATE: Overdrive Content in eResource Central

by Rebecca Malinowski

I have received a progress report from SirsiDynix. At this time, most library collections have been corrected. The Oak Park Public Library is still missing the shared Overdrive collection on their profile, though the Advantage titles are appearing normally. SD Support is continuing to work towards a resolution for their collection. All other libraries should see all of their econtent at this time. To confirm your collection’s presence in your profile: · Navigate to your library’s public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) · Select “Digital Catalog” from the search target box (first drop down) · Click Search without entering search terms to see a complete list of your econtent. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. At this time, the SD Support team is not sure why this issue affected some libraries but not others. Both SD Support and SWAN will continue to monitor these collections. As always, if you observe any issues with your collections, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Tuesday, August 11, 2015 11:28 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: RE: [SwanTech] UPDATE: Overdrive Content in eResource Central This morning I spoke with the manager of discovery support at SirsiDynix. They have identified a resolution for this issue and are working through the list of affected libraries to correct the problem. Acorn Public Library should now be seeing all expected Overdrive content in Enterprise. I have requested an estimate on completing the work for the rest of the libraries, and will send both the estimate and a list of the newly corrected collections by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, August 10, 2015 5:37 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Re: [SwanTech] UPDATE: Overdrive Content in eResource Central SirsiDynix Support has no new information on this issue at this time. I will share anything I am able to learn tomorrow, as soon as I'm able. Thank you for your continued patience. Regards, Rebecca On Aug 10, 2015, at 12:18 PM, Rebecca Malinowski <rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>> wrote: To All SWAN Libraries: I have been in touch with SirsiDynix support again this morning, and have no new information to share on this case. Based on my testing this morning, the issue remains isolated to the Overdrive collections of the libraries listed in my previous email (below). To answer the questions I received since sending the initial email on Friday: · Is there anything we (library staff or SWAN staff) need to do to add new titles to our eRC collections? No. The process is automated. When titles are added to your econtent collections with supported vendors, an import process it automatically triggered for eRC. When working correctly, the items are imported into the eRC admin console that SWAN administers, and then automatically added to the Digital Catalog of the proper Enterprise profile. · Can you clarify whether it is recently added titles that are not appearing or give more information on how the collections are behaving? Based on my Friday conversation with SirsiDynix support, the problem is with the indexing portion of the import process. The collections are reindexed as part of automated processes mentioned above. Somewhere during that process, the indexes for some libraries’ Overdrive collections were damaged, leaving them unusable. From what I can tell, no titles from the collections with bad indexes are appearing in Enterprise. Some of the affected libraries will still see Overdrive content in their profiles because their Advantage collections have a separate, properly functioning, index. I will stay in touch with SirsiDynix support this afternoon, and will send another update by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 7:11 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: UPDATE: Overdrive Content in eResource Central To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org<http://mediaondemand.org>, mymediamall.net<http://mymediamall.net> and emedialibrary.lib.overdrive.com<http://emedialibrary.lib.overdrive.com> are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: · ADS · BPS · BYS · CHS · CNS · CWS · DOS · EPS · ESS · EVS · FRS · GWS · HDS · HKS · HWS · JDS · LGS · MDS · OLS · OPS · PFS · PHS · PPS · RFS · SFS · SHS · TFS · TPS · WMS · WOS · WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today’s Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that · BCS, BIS, BWS, BVS, HSS, have their content. · ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 1 month

1
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UPDATE: Overdrive Content in eResource Central

by Rebecca Malinowski

To All SWAN Libraries: I have been in touch with SirsiDynix support again this morning, and have no new information to share on this case. Based on my testing this morning, the issue remains isolated to the Overdrive collections of the libraries listed in my previous email (below). To answer the questions I received since sending the initial email on Friday: * Is there anything we (library staff or SWAN staff) need to do to add new titles to our eRC collections? No. The process is automated. When titles are added to your econtent collections with supported vendors, an import process it automatically triggered for eRC. When working correctly, the items are imported into the eRC admin console that SWAN administers, and then automatically added to the Digital Catalog of the proper Enterprise profile. * Can you clarify whether it is recently added titles that are not appearing or give more information on how the collections are behaving? Based on my Friday conversation with SirsiDynix support, the problem is with the indexing portion of the import process. The collections are reindexed as part of automated processes mentioned above. Somewhere during that process, the indexes for some libraries' Overdrive collections were damaged, leaving them unusable. From what I can tell, no titles from the collections with bad indexes are appearing in Enterprise. Some of the affected libraries will still see Overdrive content in their profiles because their Advantage collections have a separate, properly functioning, index. I will stay in touch with SirsiDynix support this afternoon, and will send another update by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 7:11 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: UPDATE: Overdrive Content in eResource Central To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org, mymediamall.net and emedialibrary.lib.overdrive.com are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: * ADS * BPS * BYS * CHS * CNS * CWS * DOS * EPS * ESS * EVS * FRS * GWS * HDS * HKS * HWS * JDS * LGS * MDS * OLS * OPS * PFS * PHS * PPS * RFS * SFS * SHS * TFS * TPS * WMS * WOS * WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today's Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that * BCS, BIS, BWS, BVS, HSS, have their content. * ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

1
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Another Reports workshop has been added to the calendar - Aug 24th

by Kate Boyle

SWAN is pleased to announce another opportunity to attend SWAN Reports training. In addition to the workshops already scheduled on August 13th and 17th, we have added an additional workshop on August 24th. The workshop is scheduled from 9:30 AM - Noon. To register: http://www.librarylearning.info/events/?eventID=21036 . These Reports classes have been very popular, sign up soon to avoid being waitlisted. If you can't make this opportunity, don't worry we will keep scheduling this workshop as long as there is interest. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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UPDATE: Overdrive Content in eResource Central

by Rebecca Malinowski

To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org, mymediamall.net and emedialibrary.lib.overdrive.com are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: * ADS * BPS * BYS * CHS * CNS * CWS * DOS * EPS * ESS * EVS * FRS * GWS * HDS * HKS * HWS * JDS * LGS * MDS * OLS * OPS * PFS * PHS * PPS * RFS * SFS * SHS * TFS * TPS * WMS * WOS * WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today's Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that * BCS, BIS, BWS, BVS, HSS, have their content. * ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

1
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Overdrive Content in eResource Central

by Rebecca Malinowski

To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today's Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that * BCS, BIS, BWS, BVS, HSS, have their content. * ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

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*Resolved* Issue with Enterprise logins

by Steven Schlewitt

Issues with Enterprise logins are now resolved. The issue today relates to a secure method of server authentication occurring between the Enterprise and Symphony servers. We'll continue to monitor the situation and send a SWANcom if any further downtime or issues are anticipated. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Friday, August 07, 2015 3:56 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Issue with Enterprise logins SWAN Member Libraries & Information Technology Staff: We are currently experiencing an issue with user logins within the Enterprise catalog. Users are unable to log in to their account in Enterprise or modify their accounts if they're currently logged in. We will notify everyone when this issue has been resolved. Thanks for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 1 month

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Issue with Enterprise logins

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: We are currently experiencing an issue with user logins within the Enterprise catalog. Users are unable to log in to their account in Enterprise or modify their accounts if they're currently logged in. We will notify everyone when this issue has been resolved. Thanks for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

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SWAN Member Services August Update

by Kate Boyle

*** Please route to appropriate personnel *** Everyone - Attached is a SWAN Member Services update for August. Please share with other staff members at your library, especially Circulation. Have a wonderful weekend everyone, enjoy the summer weather while it lasts. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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SWAN Committee of the Whole Meeting: Packet for 8/11/15

by Brande Overbey

SWAN Member Libraries: The next SWAN Committee of the whole meeting packet for Tuesday, August 11th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-08-11/pa… At this meeting we will be providing a post-migration update and announcing our new board officers. Hope to see you next Tuesday! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

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*Resolved* Enterprise Outage at 7:45 Wednesday Morning

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: This morning, we experienced a brief outage of the Enterprise OPAC between 7:45am and 8:00am. SirsiDynix's support team immediately identified the issue and were able to resolve it quickly, but we'll continue to monitor the situation throughout the day and investigate the root cause. Should any further downtime be anticipated, we'll issue a SWANcom to notify the membership. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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Richton Park in service day

by Edlyn LeFevour

Richton Park will be closed for an in service day Friday, August 21, 2015. Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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South Holland In-service day

by Kate Boyle

FYI- South Holland Public Library will be closed for an in service day, Friday August 14th. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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FW: matteson public library

by Edlyn LeFevour

From: Renee Navarre [mailto:rnavarre@mattesonpubliclibrary.org] Sent: Tuesday, August 04, 2015 11:20 AM To: Edlyn LeFevour Subject: matteson public library The Matteson public library will be closed for in-service day on Friday, 7 August. We will reopen on Saturday the 8th at the usual time.

10 years, 2 months

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Technical Services Department Card

by Samantha Dietel

+++ Please route to appropriate personnel +++ We have had a number of requests for a Tech Services Department card for materials that are currently housed in that department for repairs, etc. Please note that you all should currently have a REPAIR user, an ONORDER user, and an INPROC user. If you feel that you would benefit from having another, unique Tech Services Department card that will assign a current location of TECH_DEPT, we can configure that for you. When materials are checked out to a user with a profile of TECH_DEPT, the following will be true: * Items will display with a current location of TECH_DEPT. * The due date will be never. * Items will not be holdable. * Bills will not generate for these items. * The "total charges" counter in the item record will not increment. If you currently have a Tech Services Department card and want the above statements to be true for that user account, please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, and we will give you access to the TECH_DEPT user profile. If you do not have a Tech Services Department card but would like one, please send in those requests as well. Should you have any questions, please don't hesitate to contact us. Thank you! Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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**Concluded** Temporary Symphony/Enterprise outage Wednesday evening

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just to elaborate on the outage somewhat - our work last night related to the upcoming retirement of the Millennium servers, as it allowed us to allocate additional server hardware resources from the Millennium servers to the Symphony WorkFlows servers. The additional resources for Symphony WorkFlows servers ensures increased stability and more flexibility for upcoming SWAN IT system projects. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, July 29, 2015 10:19 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Temporary Symphony/Enterprise outage this evening Symphony server maintenance has concluded. All systems are now back online and available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, July 29, 2015 8:54 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Temporary Symphony/Enterprise outage this evening SWAN Libraries: There will be a brief disruption of service shortly after 9PM tonight. The Symphony production server will be temporarily offline. This will also impact access to the Enterprise catalog. I will notify everyone when the system is back up and running. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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RAILS retreat tomorrow

by Kate Boyle

Everyone - Just a reminder that SWAN staff are at the RAILS staff retreat in Bloomington/Normal tomorrow. There will be Versatile personnel during the day in the computer room to answer your calls to 630-734-5153. Evening coverage of the computer room will be provided by Unique (this is the company that provides our coverage on the weekend). Overdues and notices will be processed as usual. Feel free to open tickets with any questions or concerns you may have. For those of you who are wondering, this does not impact delivery to SWAN libraries. All SWAN libraries will get their usual delivery. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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Temporary Symphony/Enterprise outage this evening

by Ian Nosek

SWAN Libraries: There will be a brief disruption of service shortly after 9PM tonight. The Symphony production server will be temporarily offline. This will also impact access to the Enterprise catalog. I will notify everyone when the system is back up and running. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Symphony GUTS training kicks off this week

by Kate Boyle

Everyone - Just a reminder about the Symphony "Guts" Training kicking off this week. Just what is Symphony GUTS, you may ask. Everyone in libraries loves acronyms GUTS - Greater Understanding of The System, perhaps. Or an explanation of the "guts" of the SWAN software? I prefer to think of it as an explanation of the "butterfly effect" - how what happens in this part of the software, effects the behavior in this part of the software. However, you prefer to think of it, we will be sharing our understanding of how the Symphony software works. Topics include: migration and mapping, Circulation configuration (Circ Map and Hold Map), Cataloging configuration (Item types, item categories, and locations), Enterprise (facets, searching, harvesting). Above all there will be an opportunity for you to ask questions. There are numerous opportunities to attend a session, including the opportunity to attend the online webinar on August 6th. Click on the links to register. Wednesday, July 29th 9:30 - Noon http://www.librarylearning.info/events/?eventID=20515 Thursday, July 30th 1:30 - 4:00 PM http://www.librarylearning.info/events/?eventID=20516 Monday, Aug 3rd 9:30 - Noon http://www.librarylearning.info/events/?eventID=20517 Tuesday, Aug 4th 1:30 - 4:00 PM http://www.librarylearning.info/events/?eventID=20518 Thursday, Aug 6th 9:30 - Noon Webinar http://www.librarylearning.info/events/?eventID=20519 There are still seats available - come and join us! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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Item Category 1 UNKNOWN changed to MISCELLANEOUS

by Karen Bar

+++ Please route to appropriate personnel +++ Based on feedback received from SWAN Member Libraries, Item Category 1 UNKNOWN is being changed to Item Category 1 MISCELLANEOUS. Item Category 1 MISC has already been added to the library policy lists so catalogers may begin to use this immediately. Item Category 1 UNKNOWN will be removed from the policy lists today and will no longer be an option when you log in tomorrow. I will be updating this Item Category for all relevant items later today and dynamic indexing will complete overnight. Please contact me if you have any questions. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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**Resolved** Symphony WorkFlows error message "Heading not found"

by Karen Bar

To All Member Libraries: Issues with WorkFlows indexing are now resolved. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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Enterprise Display Change: Number of available copies

by Rebecca Malinowski

To Library Staff: SWAN staff been investigating a number of comments from library staff regarding the inaccuracy of the "Available for Checkout" number displayed in Enterprise. As a result, we will be temporarily removing this number effective Friday, July 24th, until we can identify a solution. Read on for more details. An availability number appears on the hit list display as well as the availability tab of the detailed display. During our training and configuration process, we had been instructed that the "available" flag in an item's location (set in Symphony configuration tables) determined if the item counted as available in Enterprise or not, but that does not seem to be the case. Instead, this Knowledge Base article<https://support.sirsidynix.com/kb/136792> says that items are "available" in Enterprise if: * Not a shadow item * Not in a shadowed location * Not on reserve * Not in transit * Have no charges * Are not flagged to be recirculated This seems more in line with what we are seeing in Enterprise. That means that on order items, items on the hold shelf, items in locations like Reference, etc. are all included as available in the counts. Furthermore, the numbers displayed in the detailed display and the hit list do not match. Neither seems to reflect the actual number of copies that one could walk into a library and check out. Because of the number of issues this is causing library staff and patrons, we will be temporarily removing both counts as we continue to investigate with SirsiDynix. Ideally, we would like to display a true number of available copies-those sitting on a shelf ready to be checked out. We will be making this change on Friday morning. It will not require any downtime. We will send an update to the membership when we reach a more sustainable resolution. Thank you for your continued feedback on Symphony and Enterprise. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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Getting Started Guide for SWAN BookMyne iOS and Android

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The SWAN BookMyne Quick Start Guide is now available on the SWAN support site in the documentation pages. Please see the link below (requires L2 login) to download a copy. Feel free to share this with patrons, if needed, and please let us know if you have any questions or encounter any issues when using the application. https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Book… Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net Sent: Friday, July 17, 2015 3:49 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] SWAN BookMyne for iOS and Android SWAN Member Libraries & Information Technology Staff: As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected. While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days. As always, we greatly appreciate your patience as we work to resolve these issues. Thank you, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Symphony WorkFlows error message "Heading not found"

by Karen Bar

To All Member Libraries: We have had several reports this morning of staff receiving an error message "Heading not found" when searching by ISBN. In these cases, the records were retrievable using other indexes. It appears possible the there was an issue with the indexing overnight. Technical Services/Cataloging staff are reminded to perform thorough searches using several indexes before creating a new Pre-Cat. SWAN has opened a case with SirsiDynix and we will update you when we have more information. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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**Resolved** Symphony Reports Queue Not Processing

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Issues with the WorkFlows reports queue are now resolved. Aside from a few reports that closed in error, all other reports requested this afternoon will continue to run in queue through the evening. Please check for your finished reports tomorrow morning. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net Sent: Tuesday, July 21, 2015 4:57 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Reports Queue Not Processing SWAN Member Libraries & Information Technology Staff: While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution. We'll update via SWANcom as soon as additional information is available. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

1
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Symphony Reports Queue Not Processing

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution. We'll update via SWANcom as soon as additional information is available. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

1
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**Resolved** Symphony Not Responsive - Operate in Offline Mode

by Rebecca Malinowski

To All Member Libraries: You may now resume regular circulation. The issues affecting Symphony have been resolved, and Workflows and Enterprise are now fully functioning. SWAN will process offline transaction files centrally. Thank you again for your patience. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: Rebecca Malinowski Sent: Tuesday, July 21, 2015 3:48 PM To: 'swancom(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Symphony Not Responsive - Operate in Offline Mode To All Member Libraries: Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available. You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status. Thank you for your patience, and please watch your email for updates. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

1
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Symphony Not Responsive - Operate in Offline Mode

by Rebecca Malinowski

To All Member Libraries: Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available. You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status. Thank you for your patience, and please watch your email for updates. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

1
0
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SWAN BookMyne for iOS and Android

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected. While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days. As always, we greatly appreciate your patience as we work to resolve these issues. Thank you, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Creating a Pre-Cat revised data entry standards

by Karen Bar

Please route to Cataloging/Technical Services staff: At the SWAN Cataloging Users Group meeting today, we introduced revised data entry standards for creating Pre-Cat records. These new standards are being implemented to improve the patron experience in Enterprise, provide improved searching in WorkFlows to minimize duplicate Pre-Cat records and to provide a higher success rate of record matching for OCLC records captured using SmartPort. I have attached the updated document which has also been posted to the SWAN support site. These are the changes: Enter both 10 digit and 13 digit ISBNs, if available. Enter standard identifying numbers in the appropriate field: 020=ISBN number 022=ISSN number 024=Standard number/UPC number 028=Manufacturer's number 245 field: Include articles in the title. Enter first indicator as 0 (zero) and second indicator 0 (zero) if the title does not contain articles or enter second indicator as appropriate for non-filing characters. See attached document for further explanation. We have updated the brief title templates and these changes will complete overnight. As a reminder, we do have openings in the upcoming August 7th SWAN SD Pre-Cat Training session. Please contact SWAN Bibliographic Services if you have any questions. Thank you! Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Two new buttons on SWAN website

by Kate Boyle

Everyone - We have recently added two new buttons to the SWAN website: * FAQ (which links to the Migration FAQ page https://support.swanlibraries.net/content/migration-faq ) * Known Issues (https://support.swanlibraries.net/content/known-issues ) listing Known Issues from the SirsiDynix website that apply to SWAN We have removed the Forms button as it was outdated and redundant. All Webforms are accessible from the Tabs menu running across the top of the website. [cid:image002.jpg@01D0BD6D.64D28EB0]This is the new button configuration. If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

1
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Non SWAN RB stats--June

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

1
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Concluded: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance for the evening has concluded successfully. No further downtime of the Enterprise eCommerce service or other related Enterprise services is expected this evening. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, July 08, 2015 8:57 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] Reminder: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Just a quick reminder - the Enterprise eCommerece/Web Services maintenance is scheduled to begin in just a few minutes. During that time, eCommerce payments through Enterprise will be disabled until the conclusion of the maintenance, and there is a chance that account logins and library availability in the Enterprise OPAC may be unavailable briefly during the outage. Please watch for additional SWANcoms for further updates. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 06, 2015 1:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Importance: High SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Reminder: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

Just a quick reminder - the Enterprise eCommerece/Web Services maintenance is scheduled to begin in just a few minutes. During that time, eCommerce payments through Enterprise will be disabled until the conclusion of the maintenance, and there is a chance that account logins and library availability in the Enterprise OPAC may be unavailable briefly during the outage. Please watch for additional SWANcoms for further updates. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 06, 2015 1:18 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Importance: High SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Retirement of Millennium Report Server - July 31st

by Steven Schlewitt

SWAN Member Library Staff: On Friday, July 31st, SWAN will be discontinuing all access to the retired Millennium Report Server. Library staff interested in historical item statistics to assist with weeding or other projects may want to run reports in Millennium prior to the Report Server being taken offline. After July 31st, there is no guarantee that SWAN can recover historical data in the "other fields" list below. The two lists below indicate data typically used for weeding that we were able to migrate to the Symphony Server, as well as fields that we were unable to populate. Migrated Fields Date Created Total Charges 2014_Circ (stored in extended info) Other fields - updating in Symphony only after go-live on April 14, 2015 Date last charged Last Checked In Date Inventoried Last Activity In-House Uses If you have any questions about the retirement of the Millennium Report Server, or need assistance in obtaining a legacy Millennium report, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Message added to Enterprise to alert patrons to maintenance downtime of Ecommerce

by Kate Boyle

+++ Please route to appropriate personnel +++ I just wanted to let everyone know that we have added a message to Enterprise to alert patrons to the downtime planned for Ecommerce tomorrow night. The message displays in Enterprise only if your library participates in Ecommerce. The message will display from today until early Thursday morning (5 AM). Message reads:" This Wednesday, July 8th, beginning at 9pm we will be performing maintenance on the online fines/bill payment feature of the catalog. The downtime should last 1-2 hours. During maintenance the payment feature is disabled. Once payments can be made, the display of fines in the "My Account" area will include the usual checkboxes. Thank you for your understanding." And "Thank You" for your patience. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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*Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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4th of July holiday reminder

by Kate Boyle

Just a quick reminder regarding holiday closings: SWAN is closed on Friday, July 3rd RAILS is closed on Friday, July 3rd SWAN libraries will receive delivery as usual Thursday night/Friday morning - there will be no delivery on Friday night/Saturday morning. On Friday July 3rd, if you should need to contact SWAN, please open a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630-734-5153. Unique Integrated Communications will be providing phone coverage as they do every weekend. If an emergency should arise, they know how to reach us. Everyone have a wonderful 4th, it looks like the weather is going to be fine for the fireworks! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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SWAN SD Pre-Cat workshops

by Karen Bar

+++ Please route to appropriate personnel +++ These workshops will be presented by SWAN Bibliographic Services Team and will cover the basics of creating Pre-Cats in SirsiDynix WorkFlows. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records. Any library staff who might feel that they would benefit from a refresher course for creating pre-cat records in SD WorkFlows. SWAN SD Pre-Cat Training will be offered: Thursday, July 30th 9:30 -11:30 http://www.librarylearning.info/events/?eventID=20753 Friday, August 7th 9:30 -11:30 http://www.librarylearning.info/events/?eventID=20754 Tuesday, August 18th 1:00 -3:00 http://www.librarylearning.info/events/?eventID=20755 We look forward to seeing you. If you have any questions, please contact Karen Bar at 630.734.5138 or karen.bar(a)railslibraries.info<aren.bar(a)railslibraries.info> Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 3 months

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two more SWAN SD Reports workshops added to calendar

by Kate Boyle

+++ Please route to appropriate personnel +++ This morning I have added two more SD Reports workshops. Registration is open now for either workshop. If you are waitlisted for one of the other two SD Report workshops, I would suggest that you might want to register for one of the two new offerings before canceling your waitlist registration for the other. New workshop offerings: SWAN SD reports Monday, August 10th 9:30 -noon http://www.librarylearning.info/events/?eventID=20746 SWAN SD reports Monday, August 17th 9:30 - noon http://www.librarylearning.info/events/?eventID=20748 Upcoming Users Group meetings: There are still a few seats available for the SWAN Circ Users Group meeting on Thursday, July 23rd . http://www.librarylearning.info/events/?eventID=20523 Also, there is still room in the Serials Users Group meeting on Tuesday, July 14 http://www.librarylearning.info/events/?eventID=20585 And there is still room in the Acquisitions users Group meeting on Tuesday, July 14th http://www.librarylearning.info/admin/event_details.aspx?eventID=20586 The Cataloging Users Group meeting on July 14th is full. And don't forget our GUTS training (Everything you want to know about the inner workings of Symphony ). There is room in all of the workshops: July 29th<http://www.librarylearning.info/events/?eventID=20515>, July 30th<http://www.librarylearning.info/events/?eventID=20516>, Aug. 3rd<http://www.librarylearning.info/events/?eventID=20517> , Aug. 4th<http://www.librarylearning.info/events/?eventID=20518>, and the Webinar on Aug 6th<http://www.librarylearning.info/events/?eventID=20519> We look forward to seeing all of you. I you should have any questions, please contact SWAN Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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*Concluded* SWAN Network Outage Planned: 6/29 (Today)

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: All network troubleshooting has concluded successfully and no further downtime is anticipated. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, June 29, 2015 9:03 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* SWAN Network Outage Planned: 6/29 (Today) at 9:15pm Just a reminder - our temporary network outage is planned to begin in just a few minutes. At that time, WorkFlows and the Enterprise OPAC may be unavailable for extended periods of time. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, June 29, 2015 3:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SwanTech] Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm SWAN Member Library & Information Technology Staff: To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Monday, June 29, 2015 12:19 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SwanTech] Update: ***Symphony Outage*** To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 3 months

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*Reminder* SWAN Network Outage Planned: 6/29 (Today) at 9:15pm

by Steven Schlewitt

Just a reminder - our temporary network outage is planned to begin in just a few minutes. At that time, WorkFlows and the Enterprise OPAC may be unavailable for extended periods of time. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, June 29, 2015 3:27 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm SWAN Member Library & Information Technology Staff: To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Monday, June 29, 2015 12:19 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SwanTech] Update: ***Symphony Outage*** To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 3 months

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Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Monday, June 29, 2015 12:19 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] Update: ***Symphony Outage*** To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 3 months

1
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Update: ***Symphony Outage***

by Rebecca Malinowski

To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Update: ***Symphony Outage***

by Rebecca Malinowski

To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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***Symphony Outage***

by Rebecca Malinowski

To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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SWAN Reports training classes

by Renee Clanton

+++Please route to appropriate staff A second SWAN Reports training class (repeat of July 21st) has been scheduled for August 13, 2015 at 9:30 a.m. in Burr Ridge. The class on July 21st is waitlisted so another opportunity for staff to attend SWAN Reports training has been scheduled. Register via L2. Renee Clanton SWAN Member Services Consultant Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://www.railslibraries.info

10 years, 3 months

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*RESOLVED* SWAN Enterprise OPAC Outage 6/22

by Steven Schlewitt

Issues with the Enterprise OPAC have been resolved successfully, but we will continue to monitor the situation throughout the evening. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, June 22, 2015 5:04 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: SWAN Enterprise OPAC Outage 6/22 Importance: High SWAN Member Libraries & Information Technology Staff: We are currently experiencing an outage of the Enterprise OPAC. SirsiDynix has been made aware of the issue, and we're currently working to find a resolution. Updates will be sent as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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SWAN Enterprise OPAC Outage 6/22

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We are currently experiencing an outage of the Enterprise OPAC. SirsiDynix has been made aware of the issue, and we're currently working to find a resolution. Updates will be sent as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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