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SWAN Fees Committee Online Feedback Form

by Aaron Skog

SWAN Library Directors & Administrators, We had a great discussion yesterday at the Committee of the Whole meeting held at the Oak Lawn Public Library. I just want to remind everyone we have an online form for providing written feedback. https://support.swanlibraries.net/content/swan-fees-committee The Fees Committee Recommendation document was updated and reposted last week, so if you have not reviewed it, there are sections we expanded upon to help clarify the recommendation. The charts in the appendices were updated as well. Direct link to the PDF document: https://support.swanlibraries.net/system/files/Public/SWAN_Fees_Com_Narrati… The online comments form will close on October 31st. Thanks for coming out yesterday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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Weekly Serial Titles 2018

by webmaster＠swanlibraries.net

7 years, 11 months

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Beginning at 9:30 a.m.: Livestream the October Committee of the Whole membership

by Susan Ricker

Whether you're here with us in Oak Lawn this morning or streaming from your own workplace, we hope you join us for today's Committee of the Whole membership meeting to discuss SWAN's membership fee recommendation. You can stream the meeting by following this link: https://attendee.gototraining.com/r/7940347906339688450. Please note, this live stream will be of the presentation, not the audience. Chat will allow questions as meeting permits. Today's meeting packet can be found here, which is the most current version: https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa…. If you have any questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> for assistance. Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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COW 10/17 Packet Reposted

by Aaron Skog

SWAN Directors & Administrators, The meeting packet for tomorrow's Committee of the Whole (affectionately called a COW) has been reposted. There was a mistake in the packet posting last week in that it left out one section. The link below will have the questions received and written answers supplied by the Fees Committee. https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa… I will supply handouts tomorrow of the Q&A for the meeting as well. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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CWS power and phone outage

by Rudy Host

SWAN Libraries - Crestwood Library is currently without power and phone service due to the storms on Saturday. They expect that these services will not be restored until Wednesday the 18th.

7 years, 11 months

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NonSWAN and Chicago_P User Record Cleanup

by Vickie Totton

++Please route to appropriate staff++ We have found a number of NonSWAN and Chicago Reciprocal Borrowing patron records that do not have ILL_LIBS as their library, most likely due to a learning curve when we first migrated. We have attached a report of these records; please open the NonSWAN RB and Chicago Users report, find the tab with your library name (if you don't see your library you do not have any records to clean up!) and use the Modify User wizard to update the Library field in the user records to ILL_LIBS. We have also found user records with a Library of ILL_LIBS with User Profiles that belong to SWAN libraries. We have attached a report of these records; please open the ILL_LIBS Library - No NonSWAN or Chicago_P User Profiles report, find the tab(s) with your library User Profile(s) and use the Modify User wizard to examine the record and update necessary fields. If the record belongs to a NonSWAN or Chicago patron update the User Profile field. If the record belongs to your patron, update the Library field to your library. We greatly appreciate your assistance with this; if you have any questions please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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Self Nomination form is now open for vacancies on the SWAN Circ Advisory Committee

by webmaster＠swanlibraries.net

7 years, 11 months

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SWAN 10/17 COW Membership Meeting Information and Packet Now Online

by Aaron Skog

SWAN Member Library Directors & Administrators, Information for the meeting next week Tuesday, October 17th at Oak Lawn Public Library is now available online. Refer to the SWAN Support site news post for details. https://support.swanlibraries.net/news/2017-10-11/cow-meeting-tues-oct-17-o… The posting includes a link to the packet, which contains an updated SWAN Fees Committee Recommendation, comments received, and membership fees updated with most recent funding information. The meeting will be streamed online. The URL to the stream is in the news post and on the packet agenda. We hope to see you next week. Have fun at ILA if you are there right now. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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FIXED: September, 2017 Circulation Statistics

by Helen Pinder

The circulation statistics<https://support.swanlibraries.net/content/2017-sirsidynix-stats> for September, 2017 have been re-posted to include the previously missing data from 9/30/2017. We apologize for any inconvenience this has caused. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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September 2017 Circulation Statistics

by Vickie Totton

Thanks to some eagle-eyed staff at our libraries we have discovered the Circulation Statistics posted on the SWAN support site do not include transactions from September 30th. Although our subscriptions were set to run late in the day on the first of the month it appears the harvest had not yet completed. We have changed our subscriptions to run late in the day on the second day of the month and encourage any members who have subscribed to statistics reports on their own to do the same. We will send out notice tomorrow when we post the updated reports to the SWAN support site. We apologize for any inconvenience this may have caused. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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2018 Days Closed

by Lauren Levaggi

SWAN Libraries - It's that time of year again! Please submit the dates you will be closed for 2018. You can submit your dates using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed> located on our support site. Days Closed - Annual Survey Tutorial - https://youtu.be/XTTmIetbvVE If you have trouble using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed>, you can open a help desk ticket listing your dates by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you, Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 11 months

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*Important*: Upcoming refresh to Overdrive eRC harvests on Monday, 10/9

by webmaster＠swanlibraries.net

7 years, 11 months

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BRS In-Service Day 10/9

by Lauren Levaggi

SWAN Libraries - The Broadview Public Library District will be closed on Monday, October 9, 2017 for a Staff Development Day. They will re-open on Tuesday, October 10th at 10:00 a.m.

7 years, 12 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 12 months

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Reciprocal Borrowers – Hold Placement Trial (Oct 2-Nov 30, 2017)

by webmaster＠swanlibraries.net

8 years

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MTS phones up

by Lauren Levaggi

SWAN Libraries - As of 9/28 the Matteson Area Public Library District's phones are now operational again.

8 years

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Courtesy and First Overdue Notices

by Vickie Totton

Thank you to the library staff who reported issues with patrons not receiving Courtesy and First Overdue notices. We found the cause in our Auto Renewal process and have since resolved it. Please let us know if your patrons report this issue to you again. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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MTS Phone Issues

by Rudy Host

SWAN Libraries - The Matteson Area Public Library District's phone lines are currently out of order. The phone company is currently working on repairs, with an estimate that service will be restored by Wednesday morning. Please email them with concerns in the meantime. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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*Important*: Upcoming refresh to Hoopla eRC harvests on Tues, 10/3

by webmaster＠swanlibraries.net

8 years

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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**RESOLVED** Enterprise Catalog Outage 9/18

by webmaster＠swanlibraries.net

8 years

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Enterprise Catalog Outage 9/18

by Rudy Host

SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage with our Enterprise catalog. SirsiDynix has confirmed that this is an issue affecting several of their customers and is working to restore service. Thank you for your patience as this issue is being resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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**RESOLVED** Symphony Server Outage 9/15

by Ian Nosek

SWAN Member Library Staff: This afternoon, we experienced a spike in our Production Server load average. This caused slowness, disconnects and general instability of the system. We have resolved this issue and Symphony is once again performing as expected. You may resume using WorkFlows at this time. Any offline transactions will be uploaded and processed overnight. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, September 15, 2017 4:04 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Outage 9/15 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Outage 9/15 09/15/2017 - 16:04 - by Ian Nosek SWAN Member Library Staff: We're currently working to resolve a Symphony server outage that began around 3:55PM on 9/15. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-09-15/symphony-server-outage-915

8 years

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Symphony Server Outage 9/15

by webmaster＠swanlibraries.net

8 years

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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SWAN Membership Meeting 10/17 to Discuss Fees Committee Recommendation

by Aaron Skog

SWAN Member Library Directors & Administrators, Last week at the SWAN Quarterly meeting we announced that the Fees Committee recommendation is now available for reading and online comment. You can read more about the report and the online feedback form on the SWAN Support site posting below. https://support.swanlibraries.net/news/2017-09-07/swan-fees-committee-recom… We have scheduled a SWAN membership meeting at Oak Lawn Public Library on Tuesday, October 17th at 9:30am to discuss the recommendation. There is no need to register for the event. Refer to the L2 event posted for location and meeting time. http://www.librarylearning.info/events/?eventID=25821 We will post an agenda for the meeting soon. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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Agenda for Circ Advisory (9/20) and Minutes (7/

by Kate Boyle

+++ Please route to appropriate personnel +++ Attached is the Agenda for the SWAN Circ Advisory meeting being held at Eisenhower PLD at 9:30 AM on Wednesday, Sept. 20th. Please note the meeting has been moved from RAILS to Eisenhower PLD. http://www.eisenhowerlibrary.org/ Thanks to Cindy and Debbie for volunteering to bring treats. Also you will find an attachment for the Minutes for the last meeting held on July 17th. Everyone is invited to attend, hope to see you at Eisenhower PLD. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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Green Hills and Internet Access Library Hold Processing

by Helen Pinder

*** Please route to appropriate personnel *** A quick reminder to Circulation and ILL staff that Green Hills PLD in an Internet Access Library. Please process and route<https://support.swanlibraries.net/system/files/Members%20Only/Interlibrary%…> as you do other Internet Access hold requests. Address item TO: Green Hills PLD and make certain it is checked out to them as they do not circulate on SWAN. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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*RESOLVED* BLUEcloud Analytics Login Errors

by webmaster＠swanlibraries.net

8 years

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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Stream the September Quarterly Membership Meeting Online Now

by webmaster＠swanlibraries.net

8 years

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Live Streaming & Instructions for Quarterly Tomorrow 9/7

by Brande Overbey

SWAN Member Libraries: As previously mentioned, at the Quarterly meeting at Wood Dale PL tomorrow Thursday 9/7 we will be piloting a new method of live streaming while the RAILS equipment is unavailable. We will be streaming via GoToTraining. This will allow us to stream to you audio and presentation screen-share only, so there will not be a live video component to this stream. However, we will have a chat feature where you can ask questions. To pre-register for the meeting or to log in, simply go to this link and follow the prompts. https://attendee.gototraining.com/r/6935255739311030273 Our stream will begin tomorrow at 9:30 when the meeting commences. If you have any questions please do not hesitate to email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Also, Wood Dale PL asked us to share with you the following, for those attending in person: Depending upon meeting attendance, if the Wood Dale PL parking lot gets full, there is parking across the street at the Wood Dale Park District or WD#7 Administration Building/Early Childhood Center building lots. Thank you and we hope to see you tomorrow! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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Cataloging Users Group Meeting Cancelled

by webmaster＠swanlibraries.net

8 years

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Oak Lawn PL Closed This Fri-Sun

by Brande Overbey

Hello SWAN Member Libraries, The Oak Lawn Public Library will be closed this Friday, Saturday, and Sunday, due to the Village's annual "Fall on the Green" festival. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

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BLUEcloud Analytics Login Errors

by webmaster＠swanlibraries.net

8 years

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ESS closed 9/5

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closed all day on Tuesday, September 5, 2017 for a Staff In-Service Day. The Eisenhower Library will be having a new phone system installed during this time. They will reopen on Wednesday morning, September 6th, at 9:00 am.

8 years, 1 month

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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SWAN User Experience Manager Position

by Aaron Skog

Hello SWAN Libraries: I am excited to announce that we are officially recruiting for a brand new full-time position for SWAN, a User Experience Manager. I've posted this listing here on the SWAN website, if you'd like to send the posting to anyone that you know who might be a good fit to join our team and is qualified. https://www.swanlibraries.net/careers/ Thank you all for helping us to find the best candidates possible! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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SWAN Quarterly Meeting at Wood Dale PL - Agenda and Packet for 9/7 Now Online

by Brande Overbey

SWAN Member Libraries: The September Quarterly agenda and packet (47 pages) for next Thursday's 9/7 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-09-07/pa… Due to ongoing construction at RAILS Burr Ridge, we are again holding this meeting at a different venue, Wood Dale PL this time. We are going to test out a new live streaming/recording option with GoToMeetings this time around. We are hoping to have any bugs worked out by then, but as with any new technology there is always a potential for slow down for this first large test trial, so in-person attendance may be best if you want to ensure that you do not experience any technical issues. Our IT team will email you instructions for utilizing the GoTo Meetings feature as we get closer to the meeting date. Have a wonderful holiday weekend, and we hope to see you next Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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BLUEcloud Analytics Upgrade Complete

by Vickie Totton

SirsiDynix ran into an issue that slowed their upgrade to MicroStrategy 10 over the weekend but it is now complete. There are some changes to the appearance of BCA but they should not affect the way you have become accustomed to using the reports. The issue SirsiDynix experienced affected access to BCA and many of the DISCARD reports you subscribe to over the weekend seem to have failed. Please find attached a list of items, paged by library, that were checked out to DISCARD last week. As always, please contact us if you have any difficulties. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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**RESOLVED** Enterprise Catalog Outage 8/25

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: SirsiDynix has restarted our Enterprise instance and it has been running stable for approximately 20 minutes now. We do not anticipate any further disruption of service, but we will continue to monitor it throughout the day. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, August 25, 2017 2:22 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Catalog Outage 8/25 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Catalog Outage 8/25 08/25/2017 - 14:22 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: We are currently experiencing problems with our Enterprise Catalog. You may experience very slow response, error messages and inability to connect at this time. SirsiDynix staff is working on a resolution. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-25/enterprise-catalog-outage…

8 years, 1 month

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Enterprise Catalog Outage 8/25

by webmaster＠swanlibraries.net

8 years, 1 month

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*Important*: Temporary Suspension of eRC Harvests in Enterprise Catalog

by webmaster＠swanlibraries.net

8 years, 1 month

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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Update on Enterprise Harvest Issues 8/23

by webmaster＠swanlibraries.net

8 years, 1 month

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Update on Enterprise Harvest Issues 8/22

by webmaster＠swanlibraries.net

8 years, 1 month

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Re: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We’ve received some additional information to clarify the reason for our outage. ICN experienced a large network outage at 9:35AM, lasting roughly 2 minutes. The cause of the issue was the core router(s) on their network reaching a route limit. They have resolved the issue and are working with Cisco to prevent it from occurring again. This outage likely impacted customers throughout the area, including individual library networks (ICN customers), and some of our neighboring library consortia. If you have any additional questions about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, August 22, 2017 9:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN/RAILS Datacenter Outage on 8/22 08/22/2017 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: We've just experienced a brief network outage at the SWAN/RAILS datacenter, which impacted connectivity to the Symphony WorkFlows server, SWAN and RAILS support websites. We're currently in contact with RAILS and will follow-up if any further downtime is anticipated. We sincerely apologize for the inconvenience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-22/swanrails-datacenter-outa…

8 years, 1 month

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SMS Text Notice Failure Patron List

by Vickie Totton

++Please route to appropriate staff++ As promised we have assembled a spreadsheet that lists all users affected by the SirsiDynix SMS server issue. We have pulled User IDs from the notice report logs. If the same user should have received multiple notices you will see their User ID listed multiple times. The notices that were affected were: * 1st Overdue * 2nd Overdue * Courtesy * Hold Pickup * Hold Pickup Reminder It is up to you to decide if you want to contact your patrons for any of the notices, just make sure to check their records as they may have checked their accounts online or received a reminder notice in some other format and subsequently checked out or returned their material. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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