- SWANcom - swanlibraries.net

New 19 Update (ACTION REQUIRED): Holds Issue Fixed, Please Read

by Joseph Miller

New 19 Libraries- The Hold Shelf issues with multiple patrons assigned the same hold pick-up have been resolved, but further action is needed on your part. Please go to the New 19 support page<https://support.swanlibraries.net/content/new-19-migration> to download the Hold Shelf Clean-Up Report and instructions on how to fix the hold shelf issues. Please submit a ticket to the help desk notifying us when you have finished. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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New 19 Update - N19 Libraries Should Start Processing Pull Lists

by Dawne Tortorella

The New 19 libraries may now begin to process their pull lists by using the Onshelf Items wizard. Do not panic when you see your lists are quite large and we do not expect you to finish these right away. We do however want you to check out any item you are unable to find on the shelf to your XXXMISSING user so the hold will move on to the next available item. We recommend using the fine free discharge wizard for processing the items on your pull list. For those of you unfamiliar with using the Onshelf Items Wizard, you may want to sort by the location column first and then print.

7 years, 5 months

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Update on Holds for All Libraries & Holds for New19

by Aaron Skog

To the New 19 Libraries: SirsiDynix has not yet resolved our holds issues so we are asking our New 19 libraries to continue to hold off using the Onshelf Items wizard to access your pull lists. To All SWAN Libraries: As a reminder we are not expiring AVAILABLE holds and running the Clean Hold Shelf reports until tomorrow, May 3rd. Items on your hold shelves are still showing as available on patron records even though they have passed their pickup by dates, please do not remove the items from your hold shelves until they appear on your Clean Holds Shelf reports tomorrow. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Status of SWAN 5/2: 4 topics

by Aaron Skog

Hi SWAN Libraries, Just a recap and reminder on a few items as we are in a transition period from yesterday's go-live. 1. BLUEcloud Analytics (BCA) harvests were paused and now have resumed. The data is processing. It may take an extra day to accurately reflect data transactions. We expect BCA to reflect accurate data by Friday, May 4. *This means New 19 libraries will unlikely see their library data until Friday.* 2. Issues pertaining to data migration for our 19 libraries are being logged here: https://support.swanlibraries.net/news/2018-05-02/go-live-updates-and-issue… 3. Two holds processing reports for the entire consortium are paused as we wait until Thursday. This allows us to fix a number of holds issues related to the 19 libraries. *We will send specific instructions via SWANcom to the New 19 soon.* https://support.swanlibraries.net/news/2018-05-01/holds-processing 4. SWAN's priority at the moment is to ensure holds, items, and patron notification will be correct. We ask that everyone be patient with their "back of the house" operations for cataloging, acquisitions-these are being impacted by some of the maintenance we have prioritized on our Symphony system. Thank you all again. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Symphony Reports Caught Up, Resume Normal Reports Scheduling Tomorrow (May 2)

by Joseph Miller

SWAN Libraries- Our Symphony scheduled reports have caught up and we are prioritizing maintenance reports this evening. You may resume scheduling your own reports as normal tomorrow, May 2nd. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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MAGIC Libraries May Resume Checking Materials In

by Joseph Miller

All New 19 libraries may continue to check materials in. There is still some work that must be done manually on the SWAN end-if you notice a trapped hold that seems incorrect, please set the item aside. We will continue to work on this and send updates as necessary. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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New 19 Update: LINC May Continue Checking In Items

by Joseph Miller

LINC Libraries can begin checking items in again. We are still working to correct some MAGIC data issues and will provide an update when we are able. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Important: Symphony Reports Behind Schedule on 5/1

by Steven Schlewitt

SWAN Member Library Staff: Due to the database rebuild, we're currently seeing a long backlog of Symphony reports. We're currently about one day behind, and are hoping to catch up throughout the day by shifting around the current schedule. Additionally, we'll be processing late-upload Offline transactions throughout the day, and these reports could further delay the queue. To avoid further delays, please avoid scheduling new reports, if possible, and suspend acquisitions reports until we're able to catch up completely. Thank you for your patience, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 5 months

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New 19: Discontinue Checkins, Update to Follow at Noon

by Joseph Miller

New 19 Libraries, We are experiencing an issue with override codes that did not migrate correctly, which is causing items that were unholdable to come over with holds. We are working to correct the issue. Please discontinue checking in items until additional information is sent at 12:00pm. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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ALL CLEAR -- We are UP!

by Aaron Skog

SWAN Libraries- We are now officially 97! The system rebuild has concluded, offline transactions uploaded have been processed, and VPN access has been restored. You are now free to connect to WorkFlows and begin normal daily operations. SWAN staff are standing by to meet your support needs. The most effective way to report issues or questions is by submitting a ticket to the Help Desk, whether through email (help(a)swanlibraries.net) or the SWAN OTRS Support System. https://support.swanlibraries.net/content/help-desk-support-member-libraries *NEW 19: we are investigating some issues with holds placed by patrons that were old/inactive which loaded as active. Please do not take any steps for processing holds until we notify you. As you check in items, process normally.* All Libraries: Please remember that BLUEcloud Analytics harvests will remain suspended until tomorrow and may take an extra day to accurately reflect offline transactions. We expect BCA to reflect accurate data by Friday, May 4. And finally, to the New 19 libraries: Welcome to SWAN! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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SWAN Board Election has Begun!

by Brande Overbey

SWAN Members: Voting for the SWAN Board Election has begun for the two vacancies on the SWAN Board beginning on July 1, 2018. The election will run through May 18th, and the new Board will be announced at the June 7th Quarterly Meeting. The poll can now be found online on the front page of the SWAN website, at https://support.swanlibraries.net/news/2018-04-30/swan-board-election-open-… as a news item. Please note that only library administrators are allowed to vote, and each library may vote only once. The deadline for casting your vote is Friday, May 18th at 5pm. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

7 years, 5 months

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OFFLINE MODE ONLY

by Dawne Tortorella

Please do NOT open workflows in production mode until you are given the all-clear message. Continue operating in OFFLINE MODE only. At the end of your library's day today, connect to the SWAN server to upload your transactions. Access to the server is ONLY for upload of transactions.

7 years, 5 months

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Upload Offline Transactions

by webmaster＠swanlibraries.net

7 years, 5 months

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Clarification of ILS Services Offline 4/30-5/1

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've received a few questions about available services this morning, specifically with regard to PC Reservation, MyPC, and Room Reservation tools. To clarify, for the current 78 SWAN libraries, any services internal to the library that connect over SIP2, such as PC Reservation, MyPC, self-checkout, AMH and some payment services will be unavailable today during the database rebuild. External services that connect over Web Services or vendor-based SIP2 connections, such as room reservation, electronic media, and database services should remain mostly accessible with only intermittent outages. New 19 libraries will have slightly different availability. For the full list of available services for both the new 19 and current 78 libraries, please refer to the link below. https://support.swanlibraries.net/content/offline-service-availability Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 5 months

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Reminder: All SWAN Libraries Offline Today, Apr 30

by Aaron Skog

SWAN Libraries, The 78 libraries and 19 new libraries are all offline today. SWAN staff can be reached between 8am - 10pm today at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or 844-792-6542 PRESS 0 should you require assistance. Please refer to this SWAN Support Site post for the "Offline Mode Guide" and the Patron Lookup Tool we created for all libraries. https://support.swanlibraries.net/news/2018-04-27/427-update-current-78-swa… For library staff in our 19 new libraries: everyone subscribed to our New 19 News, your email addresses have now been imported into the SWANcom list. We will continue to send out communication via both lists. For reference, anyone can sign up for the SWANcom email list here: http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancom The data from LINC and MAGIC was completed last night. All search indexes are rebuilding. We will soon be 97 strong! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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4/27/2018 Migration Weekend Update

by Joseph Miller

SWAN Libraries- As we head into migration weekend, we want to provide a succinct recap of offline: * Most importantly: * Offline for current SWAN libraries is Monday, April 30 * Offline for New 19 libraries is Saturday, April 28 through Tuesday, May 1 * During this time, Symphony will be down, and you will operate in Offline Circ mode * Use our Patron Lookup Tool<https://support.swanlibraries.net/content/patron-lookup> to search patrons during this time * Some Enterprise functions will be unavailable during this time (see below) * BLUEcloud Analytics harvests will be suspended until May 2, so be aware that your statistics for this weekend will be incorrect until the harvests catch up * We will send the "all-clear" via SWANcom The list of services available/unavailable in Enterprise are as follows Available: * Search catalog * Search eRC - eBooks from Overdrive, Baker & Tayler, etc. * Use services that rely on authentication (e.g. PC reservations, event authentication) Unavailable: * Place holds * Update personal information * Make bill payments * Renew items * My Account will not reflect offline checkouts Any questions should be directed to the SWAN Help Desk (help(a)swanlibraries.net<mailto:help@swanlibraries.net>).

7 years, 5 months

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FPD closed 4/30

by Lauren Levaggi

SWAN Libraries - The Franklin Park Public Library will be closed on Monday, April 30, 2018, for a staff development day.

7 years, 5 months

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Brief Enterprise Disruption at 11:45am Friday 4/27

by Aaron Skog

SWAN Libraries, We will restart our Enterprise for the entire consortium at 11:45am today. We apologize for the brief disruption-it should only last a 5 minutes or so. Please refer to the SWAN Support website for any additional details: https://support.swanlibraries.net/ This Enterprise restart is related to ongoing data harvests that periodically require us to intervene. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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SWAN Open Position: Electronic Resources Consultant

by Brande Overbey

Hello SWAN Libraries, We have an open position on the SWAN team for an Electronic Resources Coordinator, a newly created role. If you know anyone who may be a good fit for our team, our posting and additional details about working for SWAN can be found here: https://www.swanlibraries.net/about-us/careers/ Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 5 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 5 months

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SHS open 4/26

by Lauren Levaggi

SWAN Libraries - The South Holland Public Library will be open regular hours on Thursday, April 26th from 10 am 9 pm. Their elevator project was completed ahead of schedule.

7 years, 5 months

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New Hold Features

by webmaster＠swanlibraries.net

7 years, 5 months

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April Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The April Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Migration Week Updates

by Dawne Tortorella

Throughout this migration week, SWAN will be providing updates on our Support Website (https://support.swanlibraries.net). The post at the top of the support site home page will reflect updates as they become available. Please refer to the support site often. Thank you for your patience and commitment to our consortium during this exciting period.

7 years, 5 months

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RFS closed 4/27

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will be closed all day, Friday, April 27th for a staff training day.

7 years, 5 months

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SHS closed 4/25 & 4/26

by Lauren Levaggi

SWAN Libraries - The South Holland Public Library will be closed this upcoming Wednesday & Thursday (April 25 & 26) as parts for their new elevator will arrive on these two days and crews will be on site to assemble them. They plan to reopen on Friday, April 27th at 10:00 a.m.

7 years, 5 months

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State of the Catalog

by webmaster＠swanlibraries.net

7 years, 5 months

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New 19 Bib Data Appearing in Enterprise

by webmaster＠swanlibraries.net

7 years, 5 months

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Masking Pins

by Crystal Vela

As questions have been raised on how to change a masked pin, we have created some documentation that will help staff assist their patrons. Please see the attached documentation on how to reset a masked pin in Enterprise as well as Workflows. If you have any questions please send in a help ticket to Help(a)SWANlibraries.net<mailto:Help@SWANlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Broadview Public Library District closed Thursday 4/26 and Friday 4/27

by Dawne Tortorella

The Broadview Public Library District will need to be closed on Thursday, 4/26/18 and Friday, 4/27/18 for renovation-related projects. They plan on being open normal business hours, on Saturday 4/28/18.

7 years, 5 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 5 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 5 months

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Tinley Park Public Library closed April 20th-April 22nd

by Samantha Dietel

The Tinley Park Public Library will be closed on Friday, April 20, 2018, for an In-Service Day. The library will also be closed on Saturday, April 21, and Sunday, April 22, for parking lot resurfacing. The library will re-open on Monday, April 23, 2018 at 9 a.m. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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New 19 Migration Downtime For Current SWAN Libraries, Apr 30 - May 1

by Steven Schlewitt

New 19 Migration Downtime For Current SWAN Libraries, Apr 30 - May 1 04/13/2018 - 14:41 - by Steven Schlewitt New 19 Migration<https://support.swanlibraries.net/taxonomy/term/104> SWAN Member Library Staff: Today's newsletter to the New 19 libraries will include a memo detailing their downtime and offline procedures. Please note, however, that their downtime and procedures are not the same for our existing 78 libraries. Please see the memo linked below for the current SWAN membership with details on what the existing SWAN libraries should expect during the upcoming New 19 migration. https://support.swanlibraries.net/sites/default/files/Offline_CurrentSWAN_2… We'll send additional support posts and SWANcoms throughout the migration process, so be sure to check this site regularly for updates. If you have any questions at all, please don't hesitate to reach out to us. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ Attachment: [Offline_CurrentSWAN_20180413.pdf]<https://support.swanlibraries.net/sites/default/files/news/Offline_CurrentS…>Offline_CurrentSWAN_20180413.pdf<https://support.swanlibraries.net/sites/default/files/news/Offline_CurrentS…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-04-13/new-19-migration-downtime…

7 years, 5 months

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South Holland Open 4/16-4/17

by Dawne Tortorella

An update on South Holland Public Library - they will be open on April 16th & 17th as usual schedule. This updates the earlier announcement this morning indicating closure.

7 years, 5 months

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South Holland Public Library - closed 4/16-17 Elevator

by Dawne Tortorella

The South Holland Public Library will be closed on Monday-Tuesday, 4/16-4/17 for installation of a new elevator. They will reopen Wednesday, 4/18 at 10:00 AM. Congratulations on the upgrade!

7 years, 5 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 5 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 5 months

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Bedford Park Public Library Emergency Closing

by Samantha Dietel

+++Please route to appropriate personnel+++ The Bedford Park Public Library will be closed while they undergo a major construction project beginning April 16, 2018 - April 28, 2018. The library will reopen on April 30, 2018. Delivery will be suspended for BPS on Friday, April 13, 2018 and will resume on May 1, 2018. BPS has been removed from the list of pickup libraries in Enterprise. Please do not select BPS as a pickup library for holds in WorkFlows until May 1st. Thank you for your cooperation. If you should have any questions, please contact us via the ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Broadview Opening Late (1 PM Thursday, April 12th)

by webmaster＠swanlibraries.net

7 years, 5 months

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4/30 Due Dates

by Crystal Vela

It was brought to our attention that some items checked out today are showing a 4/30/2018 due date. We have updated ALL libraries days closed calendar so nothing will be due 4/30 and 5/1. A halt and run must take place for these new dates to be added, so you will still see items assigned to this due date. These items will be updated in a report overnight and will have a due date of 5/2. Please send in a help ticket if you have any questions. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Baker & Taylor / Axis360 IP Address Change and Whitelist

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: If you’ve received the message below as a part of the Baker & Taylor Axis360 subscription, feel free to disregard it. This change has been made on the SWAN firewall and we’ve already reached out to Baker & Taylor to perform the testing needed. No further change is needed by library staff. Thanks to those libraries that made us aware of the update! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> Updated: Mandatory IP Address Change Hello, The Axis 360 Team is pleased to announce that we are moving Axis 360 services to a 100% cloud-based environment in May 2018. Moving Axis 360 to the cloud will provide benefits in scalability as Axis 360 continues to grow, with bi-coastal data centers delivering dynamic support for peak utilization periods, 24/7 performance monitoring, support for global access, and best-of-breed cloud service tools and search capabilities. As part of this move, you will need to whitelist several new IP addresses with your firewall. If you don't do this, your patrons will lose access to all of your Axis 360 content. Please note that these IP addresses are different from the ones sent in a previous communication. Don't panic! If the above paragraph doesn't make sense to you, just contact your IT staff. They will be able to easily whitelist these IP addresses for you. Remember, you'll need to send us an email with valid login credentials (step 2 below) once you've whitelisted the IP addresses so we can make sure everything works correctly on our end. We will be performing tests during the week of April 16th to ensure a smooth transition, but encourage you to submit your information as soon as possible. Action Items 1. Whitelist the following new IP addresses with your firewall: * 52.226.75.12 * 52.226.78.36 2. Once you've whitelisted the IP addresses, send us an email at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=> and provide us with an active patron ID and password that we can test to ensure that the firewalls have been changed appropriately. 3. If we find an issue when testing your patron ID/password, we will contact you to ensure any necessary changes are made. If you don't hear back from us, everything is working correctly! If you have any questions about this process, feel free to reach out to us at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=>. Thank you! The Axis 360 Team

7 years, 5 months

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UPDATE #2 Library Calendar Wizard

by Lauren Levaggi

++Please route to appropriate personnel++ We have updated our documentation for the Library Calendar Wizard. The update includes instructions on closing out of the wizard, and what to do if you receive "The records are currently in use. Please try again later" error message. Please see the attached documentation, and view our updated instructional video here<https://youtu.be/ckTkLqpb_Q4>. (The previous video is no longer accessible. Please update your bookmarks with the new link provided.) Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Enterprise Response Issues, April 5 12:28pm

by Aaron Skog

SWAN Libraries, We are having some response time problems with Enterprise at this time. We are working to bring up the system. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 5 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 5 months

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UPDATE Library Calendar Wizard

by Crystal Vela

++Please route to appropriate personnel++ VERY IMPORTANT What a fantastic response to our new Library Calendar Wizard! The wizard is feeling loved, but is a bit overwhelmed. To ensure that everyone gets to use this feature, please make sure to close out of the Library Calendar Wizard when you are finished entering your dates. This wizard allows only one person at a time to be logged in. You may receive an error stating "The records are currently in use. Please try again later". While we are looking at possible solutions to this issue, we recommend that you try to open the wizard later or the following day. We will send out more information as it becomes available. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Library Calendar Wizard and Hold Cancellation Notices

by Samantha Dietel

++Please route to appropriate personnel++ We have some exciting Circulation updates for you! Library Calendar SWAN Libraries now have the option to manage their own Library Calendar, also referred to as Days Closed. The Library Calendar Wizard is now located in the Special Wizards Group under the Circulation toolbar. You will need to use the Circulation Supervisor password to access it. If you would still prefer SWAN manage your library calendar for you, please email your dates to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Be sure to indicate you would like SWAN to manage these dates for you. If you choose to manage your own Library Calendar, you do not need to send SWAN your scheduled closings. But, for emergency closings - after adding dates to your calendar, please notify SWAN so we can modify existing due dates as a convenience for your patrons and notify the membership on your behalf. Please see the attached documentation for instructions, and watch this instructional video<https://youtu.be/hhPe-d9eoYA> on our YouTube channel! Cancellation Notices for Manually Cancelled Holds SWAN is now able to send hold cancellation notices for holds cancelled in Enterprise or Workflows with an inactive reason of CANCELLED. This includes holds patrons cancel themselves or holds cancelled by staff. Just like the current hold cancellation notices that are already running, these notices are only sent via email and are go out once daily, in the morning. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Final New19 Migration Q&A Session, Apr 4, Agenda & Handouts

by Aaron Skog

SWAN Libraries, The final/4th question and answer session will be held tomorrow, Wednesday, April 4th at 9:30am at RAILS Burr Ridge Main Meeting Room. This event will be live-streamed, which you can find details on within the updated announcement on the SWAN Support site, along with the agenda and updated presentation at the end of the posting. https://support.swanlibraries.net/news/2018-04-03/updated-final-new-19-migr… If you plan to attend in person, please register for the event on L2: https://www.librarylearning.info/events/?eventID=25984 Snacks and refreshments will be served for those attending at Burr Ridge! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

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