- SWANcom - swanlibraries.net

Gale Authentication Issues Resolved - Please Test

by Tara Wood

Good afternoon, Gale has reported that they resolved the access issues we have been having at SWAN. It seems that some recent updates on Gale's end removed authentication settings for many libraries, not just those in SWAN. https://support.swanlibraries.net/news/2018-06-13/resolved-gale-databases-u… Please test your Gale databases, and verify you are able to access your databases through Open Athens successfully. As a reminder, only external (outside of the library) access was affected - your internal access settings were not affected. If you have an issues, please open a ticket or email help(a)swanlibraries.net. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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Cataloging Announcements: Title Control Numbers & MARCIVE Processing

by webmaster＠swanlibraries.net

7 years, 3 months

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List Items in Transit for 10-30 days ago Paged By Transiting Library

by "Distribution Services"

7 years, 3 months

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List Items in Transit for 10-30 days ago Paged By Item Library

by "Distribution Services"

7 years, 3 months

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UPDATE Changes to the Clean Hold Shelf Report

by webmaster＠swanlibraries.net

7 years, 3 months

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SWAN Quarterly Meeting at RAILS Burr Ridge - Agenda and Packet for 6/7 Now Online

by Brande Overbey

SWAN Member Libraries: The June Quarterly agenda and packet (10 pages) for Thursday's 6/7 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2018-06-07/pa… We will again be live-streaming the audio for the meeting via GoTo Meetings; if you'd like to attend remotely, click the link below to access the meeting the morning of: https://app.gotomeeting.com/?meetingId=765166733 We hope to see you on Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

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MobileCirc Logins Temporarily Suspended 6/4

by webmaster＠swanlibraries.net

7 years, 3 months

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BPS closed 6/6-6/15

by Lauren Levaggi

SWAN Libraries - The Bedford Park Public Library will be closed while they undergo a maintenance project beginning 6/6/18 - 6/15/18. They will reopen on Saturday, June 16th.

7 years, 4 months

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Blank Bibliographic Records

by webmaster＠swanlibraries.net

7 years, 4 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 4 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 4 months

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Changes to the Clean Hold Shelf Report

by vickie＠swanlibraries.net

From the SWAN Support Website: As you may have heard we recently found out libraries should be completing their Clean Hold Shelf report before beginning to process their Onshelf Items list (pull list). In our ongoing mission to minimize issues with holds we will be running the Clean Hold Shelf report for all libraries centrally and will no longer offer the opportunity to libraries to schedule or run them on their own through the REPORT login. This change will take affect Tuesday, June 5. The centrally run report runs at 7am, Monday through Friday, and is delivered to the generic email address for each library. If you have used the REPORT login to setup your own Clean Hold Shelf report, or use the REPORT login to run your report manually every day, please be advised the scheduled reports will be removed and you will no longer be able to run them manually. If you had been running them on your own you will no longer receive an email if there are no holds to be pulled from your hold shelf. Please have your director use the Edit Aliased Email webform on the SWAN Support Site to ensure you receive your report. You are limited to 3 aliased emails per library so SWAN recommends using a circulation department email address, if your library has one, to make sure all staff responsible for processing the report will have access to it. Each SWAN library is required to fully process their Clean Hold Shelf report Monday through Friday and will be included in the centrally run report Monday through Friday. Please open a support ticket if you would also like to be included in the weekend report. Originally posted at: https://support.swanlibraries.net/news/2018-05-31/changes-clean-hold-shelf-…

7 years, 4 months

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Notices for Holds Cancelled by Library Staff or Patrons Suspended

by webmaster＠swanlibraries.net

7 years, 4 months

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Enterprise Issues Related to Deduplication

by webmaster＠swanlibraries.net

7 years, 4 months

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Deduplication Update

by webmaster＠swanlibraries.net

7 years, 4 months

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*CONCLUDED* Database Maintenance Begins Sunday Evening (5/27) - System Downtime

by Ian Nosek

SWAN Member Library and Information Technology Staff: Database maintenance has concluded successfully. This rebuild has finalized the deduplication process. Staff will be able to resume normal operations beginning tomorrow. Thanks for everyone’s patience throughout the weekend! Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Ian Nosek Sent: Sunday, May 27, 2018 7:44 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Reminder* Database Maintenance Begins Sunday Evening (5/27) - System Downtime SWAN Member Library and Information Technology Staff: System maintenance is underway. All Symphony WorkFlows functions and internal SIP2 connections will be unavailable during the duration of the maintenance window. There may be brief external service disruptions this evening, but we expect access to external vendors to remain largely available. For further details, please refer to the full notice below. We will notify everyone when system maintenance has concluded and all services are once again available. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, May 25, 2018 10:01 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Database Maintenance Begins Sunday Evening (5/27) - System Downtime Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Database Maintenance Begins Sunday Evening (5/27) - System Downtime 05/25/2018 - 10:00 - by Ian Nosek SWAN Member Library and Information Technology Staff: This holiday weekend, beginning Sunday evening, May 27 through Monday, May 28, SWAN will be performing database maintenance on our Symphony Server to finalize the deduplication process. This maintenance will be rebuilding the full cataloging index and will commit the changes made during the deduplication process that began on May 18. During this time, there will be no access to Symphony WorkFlows or SIP2 connected hardware. Other external systems may experience brief outages during this time, but access to digital media, reference databases and Enterprise should remain largely accessible. Click "Read more" below for the services affected. This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services intermittently. Please see the list below for the specific services affected: - Symphony Server functions - Unavailable Sunday evening through Monday. * WorkFlows (staff must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) - Symphony Web Services functions - Intermittent availability Sunday evening through Monday. * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne This downtime will begin Sunday, May 27 at approximately 6:30 p.m. and run through Monday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Tuesday, May 29. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-05-25/database-maintenance-begi…

7 years, 4 months

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*Reminder* Database Maintenance Begins Sunday Evening (5/27) - System Downtime

by Ian Nosek

SWAN Member Library and Information Technology Staff: System maintenance is underway. All Symphony WorkFlows functions and internal SIP2 connections will be unavailable during the duration of the maintenance window. There may be brief external service disruptions this evening, but we expect access to external vendors to remain largely available. For further details, please refer to the full notice below. We will notify everyone when system maintenance has concluded and all services are once again available. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, May 25, 2018 10:01 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Database Maintenance Begins Sunday Evening (5/27) - System Downtime Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Database Maintenance Begins Sunday Evening (5/27) - System Downtime 05/25/2018 - 10:00 - by Ian Nosek SWAN Member Library and Information Technology Staff: This holiday weekend, beginning Sunday evening, May 27 through Monday, May 28, SWAN will be performing database maintenance on our Symphony Server to finalize the deduplication process. This maintenance will be rebuilding the full cataloging index and will commit the changes made during the deduplication process that began on May 18. During this time, there will be no access to Symphony WorkFlows or SIP2 connected hardware. Other external systems may experience brief outages during this time, but access to digital media, reference databases and Enterprise should remain largely accessible. Click "Read more" below for the services affected. This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services intermittently. Please see the list below for the specific services affected: - Symphony Server functions - Unavailable Sunday evening through Monday. * WorkFlows (staff must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) - Symphony Web Services functions - Intermittent availability Sunday evening through Monday. * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne This downtime will begin Sunday, May 27 at approximately 6:30 p.m. and run through Monday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Tuesday, May 29. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-05-25/database-maintenance-begi…

7 years, 4 months

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**RESOVED** Long-Running Maintenance Report - 5/27

by Ian Nosek

SWAN Member Library and Information Technology Staff: The long-running ADUText report has concluded, however, due to the timeframe in which this report ran, we did need to suspend our ADUUser report, so it’s possible that users added on Saturday may not be fully searchable. These users will show up via barcode number. The regularly scheduled morning reports are beginning to run though, but we will be seeing a delay in reports throughout the day. We ask that staff refrain from running any non-critical reports until the system has had some time to catch up. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Sunday, May 27, 2018 10:38 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Maintenance Report - 5/27 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Long-Running Maintenance Report - 5/27 05/27/2018 - 10:37 - by Ian Nosek SWAN Member Library and Information Technology Staff: We’re currently seeing a long-running maintenance report, “ADUText” that is delaying the start of the normally scheduled reports. If this report runs into library hours this afternoon, you may also encounter ‘locked’ item records or ‘headings need to be indexed’ errors. If possible, please avoid submitting unnecessary reports today so we’re able to catch up with our report schedule this afternoon. We will send notice once this maintenance report concludes. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-05-27/long-running-maintenance-…

7 years, 4 months

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Long-Running Maintenance Report - 5/27

by webmaster＠swanlibraries.net

7 years, 4 months

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CTS closed 5/26

by Lauren Levaggi

SWAN Libraries - The Crete Public Library will be closed on Saturday, May 26th due to no air conditioning. Regular hours to (hopefully) resume on Tuesday, May 29th.

7 years, 4 months

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Database Maintenance Begins Sunday Evening (5/27) - System Downtime

by webmaster＠swanlibraries.net

7 years, 4 months

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Broadview closed Tue/Wed 5/29-5/30

by Dawne Tortorella

The Broadview Public Library District will be closed for another phase of renovation-related projects on Tuesday, 5/29/18 and Wednesday, 5/30/18. The library anticipates resuming normal operations on Thursday 5/31/18.

7 years, 4 months

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De-Duplication Process is Running - Expect Delays

by Dawne Tortorella

SirsiDynix is in the midst of merging records through the de-duplication process. This means the system is being taxed. Expect delays in processing. Work that can be pushed to later in the day and even preferably, until after completion of de-duplication, should be considered.

7 years, 4 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 4 months

1
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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 4 months

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Email bounce notifications

by webmaster＠swanlibraries.net

7 years, 4 months

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2018 SWANx Conference - Session Descriptions and Invoicing Now Available

by Brande Overbey

Hello all, Based on your feedback, we've incorporated a few more features into our SWANx registration page at: https://swanx18.eventbrite.com A List of Sessions and Presenters are now available for you in the body of the registration form. Additionally, we have descriptions for your review for both keynote and breakout sessions available attached to the email. Invoicing Option Now Available for those who desire group registration. Simply choose how many tickets you'll need, and in the payment type dropdown select 'Pay By Invoice.' You will be asked to note your billing address/Attn. to or email address for billing at the bottom; please list that and I will mail or email you an invoice accordingly. You will still need to list each attendee's names separately, for lunch choices and registration packet creation. Again, if have any questions at all, need special accommodations, or feedback to share, I welcome your emails and calls! Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Brande Overbey Sent: Friday, May 18, 2018 3:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] 2018 SWANstravaganza Annual Conference - Registration is Open! Importance: High Hello SWAN Members: [cid:image001.jpg@01D3F1C8.8B693F00] Registration is now open for this year's Annual Conference, SWANstravaganza (SWANx)! Our event will be held Friday, August 17th from 9 am (8:30 check-in) to 4:30 pm, again at Moraine Valley Community College. Please visit our Eventbrite page for more information and to register: https://swanx18.eventbrite.com Via Eventbrite, each attendee must register solo as you'll be asked to choose your lunch option and receive a survey link in your confirmation email to choose which breakout sessions you have interest in. Choosing your desired sessions will help us to better plan room sizing and ensure we have enough space in each classroom; you won't be locked in to your choices if you'd like to switch, but rather it just helps us to plan ahead so please complete the survey! If you need a group purchase/invoice, or have any other questions regarding this year's event, please email me directly. We look forward to spending a fun and informative day with you! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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2018 SWANstravaganza Annual Conference - Registration is Open!

by Brande Overbey

Hello SWAN Members: [cid:image002.jpg@01D3EEBB.0842B1C0] Registration is now open for this year's Annual Conference, SWANstravaganza (SWANx)! Our event will be held Friday, August 17th from 9 am (8:30 check-in) to 4:30 pm, again at Moraine Valley Community College. Please visit our Eventbrite page for more information and to register: https://swanx18.eventbrite.com Via Eventbrite, each attendee must register solo as you'll be asked to choose your lunch option and receive a survey link in your confirmation email to choose which breakout sessions you have interest in. Choosing your desired sessions will help us to better plan room sizing and ensure we have enough space in each classroom; you won't be locked in to your choices if you'd like to switch, but rather it just helps us to plan ahead so please complete the survey! If you need a group purchase/invoice, or have any other questions regarding this year's event, please email me directly. We look forward to spending a fun and informative day with you! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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SWAN Acquisitions Users Group Meeting May 24

by webmaster＠swanlibraries.net

7 years, 4 months

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Cataloging Advisory Meeting May 25th

by webmaster＠swanlibraries.net

7 years, 4 months

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Deduplication Process and Key Dates

by webmaster＠swanlibraries.net

7 years, 4 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 4 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 4 months

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**Resolved**: SWAN Datacenter Outage on 5/17

by Steven Schlewitt

SWAN Member Library Staff: The SWAN/RAILS Datacenter outage has concluded and we do not expect any further downtime today. The issue was caused by a widespread outage of ICN, the RAILS datacenter Internet Service Provider. ICN has informed RAILS that the issue has since been resolved. Thank you for your patience. ----Original Posting at 9:10am to SWANpond MailChimp Subscribers--- TIME OF OUTAGE: [9:00am on 5/17] IMPACT: All patron and library staff access to those services listed below will be unavailable during the outage. SERVICES: Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) Enterprise * My Account Features * Commerce * Item Availability Bookmyne MobileCirc BlueCloud Analytics SWAN Support Site, Patron Site, SWANcom LIBRARY ACTION: Please use Offline mode in WorkFlows to continue circulation. NOTE FROM SWAN: We're currently experiencing an outage of the SWAN datacenter. We're investigating the issue and hope to find a resolution as quickly as possible. We sincerely apologize for the inconvenience and will send updates as soon as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…>

7 years, 4 months

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REMINDER: SWAN Board Election Closes Friday!

by Brande Overbey

Good morning SWAN members, A reminder that the SWAN Board Election polls will close this Friday, May 18th at 5pm. Please be sure to get in your vote for our two vacant seats by then, if you have not already done so. All SWAN members are eligible to vote in this election, including our new 19 libraries. The election poll can be found at the following link, and on the front page of the SWAN website as a News Item: https://support.swanlibraries.net/news/2018-05-14/swan-board-election-open-… We thank you for your participation in our election! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Mobile Circ - Do Not use for processing holds

by webmaster＠swanlibraries.net

7 years, 4 months

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SWAN Symphony Reports, Acquisitions, and the "New Normal"

by Aaron Skog

SWAN Libraries, The addition of our 19 new libraries increased the demand on our Symphony Reports system. This was largely expected, but I want to outline some of the steps we are taking, and to assure our libraries that the longer queues for reports is something we are working on behind the scenes to address. 1. We have worked to ensure that use of Symphony Reports as a statistical tool will be met through BLUEcloud Analytics. We are holding open labs for the new member libraries to get the reports they need scheduled in Analytics. 2. Acquisitions libraries in SWAN increased from 15 to 27, which has put the use of the X12 report into wider use. This report when run is queuing up and waiting behind other reports. We are looking at ways we can cut back on the delays. 3. SWAN libraries relying on Symphony Reports for specific statistics will be provided opportunities to transition to Analytics, but this will require us to set a deadline at some stage. Some reports can only run in Symphony, but the majority have an equivalent in Analytics. 4. SWAN's notices for automated phone, text, email, and print are running at times throughout the day, so we are examining this configuration to see if we can compress the length of time they run. The goal we have is to see what our "new normal" will be with the expansion of our membership. Many libraries within the 19 delayed processing orders during the technical services freeze, so please bear with us while we work to determine if there is a temporary demand, or a new normal. For reference, this is posted on our SWAN support website: https://support.swanlibraries.net/news/2018-05-10/swan-symphony-reports-acq… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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List Items in Transit for 10-30 days ago Paged By Transiting Library

by "Distribution Services"

7 years, 4 months

1
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Process Clean Hold Shelf before Searching/Processing Pull List

by webmaster＠swanlibraries.net

7 years, 4 months

1
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List Items in Transit for 10-30 days ago Paged By Item Library

by "Distribution Services"

7 years, 4 months

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2018 OCLC Agreements, and SLUI Meeting on 5/17

by Aaron Skog

SWAN Libraries, I wanted to share with you two information items today. First, your OCLC annual agreements: we are receiving some inquiries on this topic, so I have posted some information on the SWAN support site. This will help new library directors and new SWAN members. https://support.swanlibraries.net/news/2018-05-09/oclc-agreement-swan-libra… Second, the SirsiDynix Libraries of Illinois Users Group (SLUI) will hold its Spring Meeting at St Charles Public Library on May 17 at 9:15am. The meeting agenda and topics are on the RAILS event, and you will need to register via the Eventbrite link from the RAILS event below. https://www.railslibraries.info/events/146623 SLUI is always a great opportunity to meet with other libraries, not just SWAN libraries, and share ideas. This Spring Meeting is *free* so take a look! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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*Resolved* Intermittent Server Load Issues / Runaway Harvest on 5/8

by Steven Schlewitt

SWAN Member Library Staff: The server load average has leveled off and you're clear to log back in to the WorkFlows server. We're still working to determine the root cause of the issue, but expect the server should remain stable for the remainder of the day. We'll send additional SWANcoms should any further issues arise. Thank you for your patience as we worked through the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, May 8, 2018 11:15 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Intermittent Server Load Issues / Runaway Harvest on 5/8 SWAN Member Library Staff: We're currently investigating an intermittent high load average on the Symphony/WorkFlows server and drops to the WorkFlows connection. This appears to be relating to a runaway harvest process. We'll send any news on the matter as soon as it becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 4 months

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Intermittent Server Load Issues / Runaway Harvest on 5/8

by Steven Schlewitt

SWAN Member Library Staff: We're currently investigating an intermittent high load average on the Symphony/WorkFlows server and drops to the WorkFlows connection. This appears to be relating to a runaway harvest process. We'll send any news on the matter as soon as it becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 4 months

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Enterprise Delta Harvests Suspended

by webmaster＠swanlibraries.net

7 years, 4 months

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REMINDER: Cataloging Freeze Today, May 6th

by Joseph Miller

SWAN Libraries- The full cataloging freeze is now in effect. Please refer to the support site<https://support.swanlibraries.net/news/2018-05-03/all-swan-full-cataloging-…> for specific information about what actions and wizards are impacted by this freeze. You may resume cataloging functions as normal tomorrow. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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REMINDER: Cataloging Freeze Tomorrow, May 6th

by Joseph Miller

SWAN Libraries- This is just a reminder that tomorrow (Sunday, May 6th) we will be instating a full cataloging freeze for ALL SWAN LIBRARIES to correct a data load issue with LINC call numbers. Please do not perform any of the following actions or use the following wizards on Sunday: * Adding/Editing items * Creating/Overlaying bib records and pre-cats (neither manually, using Load Bibs Report, nor SmartPort) * Manually deleting items (Charging to DISCARD users is okay) * Global Item Modification Wizard * Transfers Wizard * Load Bibs with Order Info Report * Add Ordered Items wizard * Add Brief Title wizard (ILLs) Any changes made tomorrow will not be indexed until the full system rebuild later this month, so it is imperative you adhere to the freeze. We expect the script to run most of the day and normal library operations will resume Monday, May 7th. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Friday 5/4 Update on New 19 Migration Issues

by Aaron Skog

Hello everyone, The SWAN Support site post below was updated Friday evening for you all. We have worked through a number of issues. https://support.swanlibraries.net/news/2018-05-04/go-live-updates-and-issue… This list, while not comprehensive, represents the major issues encountered by the 19 libraries. SWAN staff will be monitoring and on-call this weekend. If you or your colleagues encounter a problem, please follow our helpdesk procedures. https://support.swanlibraries.net/content/help-desk-support-member-libraries Thanks again everyone. Enjoy your weekend. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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System Wide Issue Fri 5/4 2:00pm Resolved

by Aaron Skog

SWAN Libraries, We experienced a brief issue with Symphony that affected check-in of items. This was temporary and displayed the "The records are currently in use. Please try again later." This was related to some behind the scenes work we are doing to tweak some data. We received a number of tickets. No need to report the issue further. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 5 months

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In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 5 months

1
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