- SWANcom - swanlibraries.net

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
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Stickney-Forest View phones back up

by Dawne Tortorella

Good news - Phone service at the Stickney-Forest View Public Library District has been restored.

7 years, 2 months

1
0
0 0

Stickney-Forest View phone service down

by Dawne Tortorella

Phone service at the Stickney-Forest View Public Library District is currently down. We will send another announcement when we hear service is restored.

7 years, 2 months

1
0
0 0

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
0
0 0

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
0
0 0

Reminder: Two SWAN Strategic Planning Meetings, 8/1 and 8/2

by Aaron Skog

SWAN Library Directors & Administrators, SWAN is creating a 5-year strategic plan for the organization. Two membership "town hall" meetings will take place. These will be facilitated by Constulting Within Reach. We invite you all to register, attend, and share your thoughts on library trends, community needs, and what you think SWAN should focus on over the next 5 years. We encourage you to register via L2. *Wednesday, August 1 at Tinley Park Public Library at 1:30 p.m. in the large library meeting room located on the first floor.* https://www.librarylearning.info/events/?eventID=27427 *Thursday, August 2 at Oak Brook Public Library at 10:00 a.m. in the library meeting room.* https://www.librarylearning.info/events/?eventID=27428 Curtis Chang from Consulting Within Reach will facilitate each 90 minute session with questions and discussion. Please note: Initially we thought that SWAN would provide live streaming for these town hall meetings, but these will only be for library directors to attend in person. No SWAN staff will be present at these meetings. If you have questions, please reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
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ESS closed 7/20

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closed all day on Friday, July 20, 2018 for a Staff Inservice Day. The Library will reopen on Saturday morning at 9:00 am.

7 years, 2 months

1
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July Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The July Quarterly Billing is complete and the invoices and checks will be mailed later this month from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/072…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the July Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
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Terminating 9 PM Hold Pickup Notices Run Effective 7/16

by webmaster＠swanlibraries.net

7 years, 2 months

1
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0 0

Intermittent Search Errors in WorkFlows - Monday, July 16

by webmaster＠swanlibraries.net

7 years, 2 months

1
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0 0

SWANx18 Conference Schedule Now Available!

by Brande Overbey

Hello SWAN Member Libraries, We are excited to announce that the schedule for this year's SWANstravaganza Conference, including breakout sessions, is now available for you at: https://support.swanlibraries.net/news/2018-07-16/swanx18-conference-schedu… If you haven't registered for SWANstravaganza yet, we have a wonderful day planned for you! Hop over to https://swanx18.eventbrite.com to check it out and register. Registration is open until August 3rd. Invoicing options are available on the payments screen, and you may purchase up to 10 tickets at once. If you have any questions or need special accommodations, feel free to email or call me directly. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
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0 0

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
0
0 0

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
0
0 0

Blue Island Closed 7/12 - Reopens on Friday 7/13

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

Intermittent Enterprise Outages

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

Enterprise Outage 7/11

by Aaron Skog

There is an outage that began around 1:00pm. SWAN staff are on the phone with SirsiDynix support. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
0
0 0

Blue Island Closed 7/10-7/11

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

Clean Hold Shelf with Barcode Starts 7/10

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

Auto Renewals Did Not Run July 4

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

**RESOLVED** Call Numbers Changed in Tuesday's Batchload

by Scott Brandwein

We have successfully run the fix to call numbers affected by Tuesday's batchload. Call numbers and classification policies that were changed by the load have been restored to their state as of the morning of July 3rd. Please note that items added on July 3rd may have been affected, but were not included in the fix. If you use auto-generated call numbers for on-order records or XX call numbers for serials, items added Tuesday may require manual cleanup. If you would like a list of items added on July 3rd along with their call numbers and locations, please send a ticket to the attention of the Bibliographic Services team, and they can provide this for you. Let us know if you experience any further problems with call numbers. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
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*RESOLVED* Symphony/WorkFlows search issues on 7/5

by Ian Nosek

SWAN Member Library Staff: It appears that last night’s overnight maintenance reports have resolved the issues that we were experiencing with searching and the subsequent error messages throughout the day on Thursday, July 5. Please notify us ASAP if you encounter any further search issues today. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, July 5, 2018 3:56 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* Symphony/WorkFlows search issues on 7/5 Importance: High SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for access, so please sign in at your earliest convenience. We are not anticipating any further downtime this evening. We are continuing to see some searching issues, however. These search issues seem to primarily impact searches by ISBN in the WorkFlows client. We’ve investigated the issue with SirsiDynix support and believe it should be resolved with tonight’s regularly scheduled overnight maintenance reports. We’ll send additional news via SWANcom/support post as updates become available. Thank you for your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, July 5, 2018 2:43 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 07/05/2018 - 14:43 - by Steven Schlewitt SWAN Member Library Staff: Due to sporadic search issues that have been occurring throughout the day, we’ve decided to take the Symphony/WorkFlows server offline for a few minutes for further troubleshooting. We’ll be performing a restart of the server at 3:00pm today. We expect this outage will only last a few minutes, but please use WorkFlows in Offline mode until we send an all-clear follow-up message via SWANcom/support post. This brief outage will impact the following services: Symphony: - WorkFlows client - SIP2 connected hardware (AMH, self-check) - SIP2 connected library software (PC reservation, print release) Symphony Web Services and External Authentication Services: - Enterprise My Account functions (including payments) - Enterprise material availability - Digital media/eRC/reference databases - BookMyne - MobileCirc Thank you for your patience as we troubleshoot this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-07-05/important-symphonyworkflo…

7 years, 2 months

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BLUEcloud data for June - clarification

by Dawne Tortorella

I've received some questions about when the June BLUEcloud Analytics data was fully harvested and processed. From our tracking, June data was available on July 2nd. So if you ran month-end reports earlier this week, data from June 30th was available earlier and your reports should accurately reflect activity. Dawne Tortorella Assistant Director dawne(a)swanlibraries.net<mailto:dawne@swanlibraries.net> * (630)326-7995 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
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BLUEcloud Analytics Update & Training

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

**UPDATED** Call Numbers Changed in Tuesday's Batchload

by Scott Brandwein

We have generated the necessary fix for the call number issue that has affected some serial and on-order records. With the current technical issues we are experiencing, however, we will not be running these changes until tomorrow (Friday) morning. The fix is expected to affect 52,000 items, after which we will assess whether further work is required. Again, thank you all for your patience while we resolve this. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

1
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*Update* Symphony/WorkFlows search issues on 7/5

by Steven Schlewitt

SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for access, so please sign in at your earliest convenience. We are not anticipating any further downtime this evening. We are continuing to see some searching issues, however. These search issues seem to primarily impact searches by ISBN in the WorkFlows client. We’ve investigated the issue with SirsiDynix support and believe it should be resolved with tonight’s regularly scheduled overnight maintenance reports. We’ll send additional news via SWANcom/support post as updates become available. Thank you for your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, July 5, 2018 2:43 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 07/05/2018 - 14:43 - by Steven Schlewitt SWAN Member Library Staff: Due to sporadic search issues that have been occurring throughout the day, we’ve decided to take the Symphony/WorkFlows server offline for a few minutes for further troubleshooting. We’ll be performing a restart of the server at 3:00pm today. We expect this outage will only last a few minutes, but please use WorkFlows in Offline mode until we send an all-clear follow-up message via SWANcom/support post. This brief outage will impact the following services: Symphony: - WorkFlows client - SIP2 connected hardware (AMH, self-check) - SIP2 connected library software (PC reservation, print release) Symphony Web Services and External Authentication Services: - Enterprise My Account functions (including payments) - Enterprise material availability - Digital media/eRC/reference databases - BookMyne - MobileCirc Thank you for your patience as we troubleshoot this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-07-05/important-symphonyworkflo…

7 years, 2 months

1
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*Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
0
0 0

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 2 months

1
0
0 0

**KNOWN ISSUE** Call Numbers Changed in Tuesday's Batchload

by webmaster＠swanlibraries.net

7 years, 2 months

1
0
0 0

*Concluded* Scheduled Maintenance & System Downtime on July 4th

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: The scheduled database maintenance has concluded successfully. Staff will be able to resume normal operations beginning tomorrow (7/5). Thanks for everyone’s patience throughout the holiday! -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, July 3, 2018 8:28 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Reminder* Scheduled Maintenance & System Downtime on July 4th Importance: High SWAN Member Libraries and Informtion Technology Staff: Tonight at 9pm we’ll begin our system maintenance. As a reminder, the Symphony server will be unavailable throughout the July 4th holiday. For additional information on the services impacted, please refer to the support post below. https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys… We’ll send an additional SWANcom as soon as the maintenance concludes, which we expect should be sometime late in the evening on July 4th. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, June 29, 2018 9:37 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: *Correction* Scheduled Maintenance & System Downtime on July 4th Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not 8pm as previously stated. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, June 29, 2018 9:07 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Scheduled Maintenance & System Downtime on July 4th 06/29/2018 - 09:06 - by Steven Schlewitt SWAN Member Libraries and Information Technology Staff: Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours. During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain largely accessible. The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement. Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database. The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are: 1. Updated Access Points -- Previously, when name, title, and subject authority headings changed, we would receive updated authority records, but our bibliographic records would not be reflect the new headings. These headings are now being converted to their authoritative forms, which should enhance the searching experience in both WorkFlows and Enterprise. 2. RDA Conversion -- We are also updating all records cataloged according to older rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more uniform user experience, but this conversion opens doors for us to use our database in new ways going forward. Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in any way. As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted. - Symphony ILS Services – Complete outage after library close Tuesday evening (7/3) through Wednesday (7/4). These services include: * WorkFlows (staff working on the holiday must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) * SIP2 connected library software (PC reservation, print release) - Symphony Web Services and External Authentication Services – Intermittent outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services: * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne * MobileCirc - BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July 5th transactions will be delayed in loading. - Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode to check in these items, as the items will not process correctly This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the upcoming system maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…

7 years, 2 months

1
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*Reminder* Scheduled Maintenance & System Downtime on July 4th

by Steven Schlewitt

SWAN Member Libraries and Informtion Technology Staff: Tonight at 9pm we’ll begin our system maintenance. As a reminder, the Symphony server will be unavailable throughout the July 4th holiday. For additional information on the services impacted, please refer to the support post below. https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys… We’ll send an additional SWANcom as soon as the maintenance concludes, which we expect should be sometime late in the evening on July 4th. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, June 29, 2018 9:37 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Correction* Scheduled Maintenance & System Downtime on July 4th Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not 8pm as previously stated. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, June 29, 2018 9:07 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Scheduled Maintenance & System Downtime on July 4th 06/29/2018 - 09:06 - by Steven Schlewitt SWAN Member Libraries and Information Technology Staff: Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours. During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain largely accessible. The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement. Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database. The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are: 1. Updated Access Points -- Previously, when name, title, and subject authority headings changed, we would receive updated authority records, but our bibliographic records would not be reflect the new headings. These headings are now being converted to their authoritative forms, which should enhance the searching experience in both WorkFlows and Enterprise. 2. RDA Conversion -- We are also updating all records cataloged according to older rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more uniform user experience, but this conversion opens doors for us to use our database in new ways going forward. Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in any way. As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted. - Symphony ILS Services – Complete outage after library close Tuesday evening (7/3) through Wednesday (7/4). These services include: * WorkFlows (staff working on the holiday must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) * SIP2 connected library software (PC reservation, print release) - Symphony Web Services and External Authentication Services – Intermittent outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services: * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne * MobileCirc - BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July 5th transactions will be delayed in loading. - Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode to check in these items, as the items will not process correctly This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the upcoming system maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…

7 years, 2 months

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*CONCLUDED* Enterprise Maintenance - Monday, July 2 - 9:30AM

by Ian Nosek

SWAN Member Library and Information Technology Staff: SirsiDynix has concluded work on Enterprise. It does appear that the maintenance did not impact our Enterprise production instance. Our Enterprise test environment was impacted and has been restored, but this particular outage was not visible to our users. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • 630.326.5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, July 2, 2018 9:32 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Maintenance - Monday, July 2 - 9:30AM Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Maintenance - Monday, July 2 - 9:30AM 07/02/2018 - 09:31 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: SirsiDynix has just informed us of an imminent Enterprise outage to add additional system resources. They anticipate this outage to last for 30 minutes, beginning at 9:30AM. Enterprise OPAC and all associated functions will be unavailable during this maintenance window. We will send notice once they have restored service. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-07-02/enterprise-maintenance-mo…

7 years, 3 months

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Enterprise Maintenance - Monday, July 2 - 9:30AM

by webmaster＠swanlibraries.net

7 years, 3 months

1
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*Correction* Scheduled Maintenance & System Downtime on July 4th

by Steven Schlewitt

Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not 8pm as previously stated. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, June 29, 2018 9:07 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Scheduled Maintenance & System Downtime on July 4th 06/29/2018 - 09:06 - by Steven Schlewitt SWAN Member Libraries and Information Technology Staff: Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours. During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain largely accessible. The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement. Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database. The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are: 1. Updated Access Points -- Previously, when name, title, and subject authority headings changed, we would receive updated authority records, but our bibliographic records would not be reflect the new headings. These headings are now being converted to their authoritative forms, which should enhance the searching experience in both WorkFlows and Enterprise. 2. RDA Conversion -- We are also updating all records cataloged according to older rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more uniform user experience, but this conversion opens doors for us to use our database in new ways going forward. Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in any way. As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted. - Symphony ILS Services – Complete outage after library close Tuesday evening (7/3) through Wednesday (7/4). These services include: * WorkFlows (staff working on the holiday must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) * SIP2 connected library software (PC reservation, print release) - Symphony Web Services and External Authentication Services – Intermittent outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services: * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne * MobileCirc - BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July 5th transactions will be delayed in loading. - Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode to check in these items, as the items will not process correctly This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the upcoming system maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…

7 years, 3 months

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Scheduled Maintenance & System Downtime on July 4th

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
0 0

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 3 months

1
0
0 0

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 3 months

1
0
0 0

Introducing New Member Services Support Specialist, Michael Szarmach

by Aaron Skog

Hello SWAN Member Libraries, We have an exciting staffing announcement for you all. We have officially hired Michael Szarmach to join the SWAN team. Michael will be joining us starting on Monday, July 2nd. He will become our second Support Specialist for the Member Services team, working alongside Dave Pacin. Many of you may already recognize Michael's name, as he was a crucial team member during our recent New19 migration while working as a support specialist on the MAGIC staff. He brings to us a wealth of consortial experience from his 12 years of working with MAGIC. He also has 7 years of experience working in library circulation at Bartlett Public Library. Having enjoyed the benefits of Michael working alongside the SWAN staff for almost a year already, we are looking forward with enthusiasm to him officially joining the SWAN team! Thank you, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

1
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Serials Users Group Meeting Cancelled

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
0 0

*Resolved* MobileCirc Logins Temporarily Suspended 6/4

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a quick update – after applying several changes to our server and working with SirsiDynix engineers to clear an unused database file that was causing slowness, we've tested extensively and believe the issue is now resolved. MobileCirc logins have been reenabled and are ready for use by library staff. We thank you again for your patience as we worked to resolve the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, June 4, 2018 11:23 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] MobileCirc Logins Temporarily Suspended 6/4 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ MobileCirc Logins Temporarily Suspended 6/4 06/04/2018 - 11:22 - by Steven Schlewitt SWAN Member Libraries & Information Technology Staff: This morning, we encountered another bout of intermittent slowness in the WorkFlows client. Upon further investigation, we found this slowness was again due to a runaway system process relating to the MobileCirc client. We’d previously escalated the matter with SirsiDynix support engineers but have been unsuccessful in resolving the bug. That being the case, we’ve decided to temporarily suspend access to MobileCirc until we’re able to fully resolve the issue. We sincerely apologize for the inconvenience this may cause and we will send additional updates via this news post as soon as it comes in. We hope to have another update within the next couple of days. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-04/mobilecirc-logins-tempora…

7 years, 3 months

1
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Sad News for the SWAN Family

by Aaron Skog

SWAN Membership, We just received news that Kate Boyle, SWAN Member Services Manager, passed away this afternoon after an illness. As many of you know Kate worked tirelessly for 39 years serving Illinois libraries. I will share additional information when it becomes available. SWAN staff are understandably upset, and we ask your understanding in the coming days as we work to wrap our heads around this news. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

1
1
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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 3 months

1
0
0 0

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 3 months

1
0
0 0

Network and SIP2 Service Disruption 6/19

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
0 0

La Grange Public Library - Late Opening 6/19/18

by Samantha Dietel

SWAN libraries - The La Grange Public Library will have a late opening on Tuesday, 6/19 due to construction. They will open at 2:00 pm. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

1
0
0 0

Delayed Reports - Sunday, June 17

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
0 0

Missing BCA Information

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
0 0

Title Deleted Bills

by webmaster＠swanlibraries.net

7 years, 3 months

1
0
0 0

List Items in Transit for 10-30 days ago Paged By Transiting Library

by "Distribution Services"

7 years, 3 months

1
0
0 0

List Items in Transit for 10-30 days ago Paged By Item Library

by "Distribution Services"

7 years, 3 months

1
0
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