- SWANcom - swanlibraries.net

In Transit Labeling - Personal Identifiable Information

by webmaster＠swanlibraries.net

6 years, 11 months

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Acquisitions User Group - Call for Agenda Topics

by webmaster＠swanlibraries.net

6 years, 11 months

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Circ Advisory Committee Self-Nomination Reminder

by Crystal Vela

REMINDER The self-nomination survey form is open for the SWAN Circ Advisory Committee 2018 election. Please consider throwing your hat in the ring. The process is very simple, just fill out the form including a brief statement about yourself and what you can bring to the table. We have 4 vacancies to fill. The form is open now and will close on Oct. 26th at noon. On the 26th, I will create the ballot for the Circ Advisory Committee election using all the nomination statements that have been submitted. SWAN members will then have until the November 16th to vote. Thank you for nominating yourself, and remember now is not the time to be humble. The survey can be found at: https://fs8.formsite.com/SWANServices/CircAdvSelfNom/index.html More information about the SWAN Circ Advisory Committee along with a list of current committee members see our SWAN Users Group page<https://support.swanlibraries.net/members/groups%20>. If you should have any questions, please contact SWAN Member Services at help(a)swanlibraries.net<mailto:help@SWANlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 11 months

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SCD closed 11/2

by Lauren Levaggi

SWAN Libraries - The St. Charles Public Library will be closed on November 2, 2018 for a Staff In-Service Day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 11 months

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*Important* SWAN Server Upgrade Scheduled for November 7th, Special Instructions Included

by webmaster＠swanlibraries.net

6 years, 11 months

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

6 years, 11 months

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

6 years, 11 months

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*All Clear* Symphony WorkFlows 3.5.3 Upgrade Has Concluded Successfully

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The Symphony 3.5.3 upgrade has concluded successfully! We've reenabled the VPN connections to your libraries, so you're free to login to the server immediately (Offline mode is no longer necessary). A few important things to remember: 1. You will be prompted to update your staff client upon logging in. Click "No" on the automatic update option. [cid:image003.jpg@01D46123.F24450A0] The SWAN WorkFlows 3.5.3 client is available at the link below and is the preferred installation method. https://support.swanlibraries.net/content/software-downloads 1. Thursday morning reports may experience slight delays due to the extended overnight maintenance process. Please refrain from queuing non-essential reports so that we're able to catch up quickly. 2. BLUECloud Analytics reports may be one day behind but will catch up by Friday morning. Last, but not least, you'll need to have all of your library staff clients updated to 3.5.3 with your FormSite survey<https://fs8.formsite.com/SWANServices/form293/index.html> submitted (one per library) by November 12th. Please begin these installations now. Let us know if you have any questions about the upgrade or have encountered any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> or by calling us at 844-SWANLIB (844-792-6542). Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 11 months

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*Reminder* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 9pm (Tonight - note new time!)

by Steven Schlewitt

SWAN Member Library Staff: Just a reminder – this evening, we’ll be upgrading to the newest Symphony server and WorkFlows version, 3.5.3. For more specifics on the upgrade, please see the original SWAN Support Site posting included in the email below. Please note: we have shifted the start time to 9pm to better accommodate our overnight maintenance reports, which will run following the upgrade. Tomorrow morning, watch SWANcom and the SWAN Support Site<https://support.swanlibraries.net/> for the “all clear” to login and begin using WorkFlows. To reiterate a few important points… Scheduled Downtime & Affected Services This upgrade will begin at 9pm tonight, and could run until 6am tomorrow morning. The upgrade will require overnight downtime, and that downtime will impact the following services… * Symphony Server functions * WorkFlows (can be run in Offline mode<https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…> after 9pm) * SIP2-connected hardware (AMH, self-check) * SIP2-connected vendor services (Overdrive, Axis360, etc) * AM Symphony reports will see significant delays * Symphony Web Services and Enterprise functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc * BLUECloud Analytics * Reports will be off by one day Initial Prompts Tomorrow morning Following the upgrade, upon initial login to WorkFlows, you will be prompted with the following pop-ups… [cid:image002.jpg@01D4607B.7ACB8870] Or [cid:image006.jpg@01D4607B.7ACB8870] Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site, which will be posted following the upgrade on Thursday morning. We are not posting the SWAN installer in advance to avoid potential issues caused by preinstallation. The SWAN installer package to be provided on Thursday morning will uninstall all previous versions of WorkFlows and install the latest with additional SWAN features included. Once posted, the new installer will be found at the link below. https://support.swanlibraries.net/content/software-downloads (L2 login required) As with previous upgrades, you do not need to install the latest client immediately. Your current version of WorkFlows 3.5.2.1 will continue to work as expected; however, following the upgrade, you will need to install the new SWAN WorkFlows 3.5.3 package within the next month and submit a FormSite survey to indicate your library’s completion of the upgrade. The deadline for the WorkFlows client update and FormSite survey is November 12th. Should you have any questions about the upgrade or encounter issues tomorrow morning, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (844-792-6542) Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, September 14, 2018 1:56 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 10pm Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 10pm 09/14/2018 - 13:56 - by Steven Schlewitt SWAN Member Libraries & Information Technology Staff: Overnight from Wednesday October 10th at 10:00pm to Thursday October 11th at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS and WorkFlows from version 3.5.2.1 to 3.5.3. This upgrade will require intermittent downtime throughout the overnight hours. Similar to past Symphony upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client update is not required until AFTER the server upgrade has been completed on Thursday 10/11, so to avoid version conflicts, the latest SWAN client will not be posted until the week of the upgrade date. Following the server upgrade and go-live on 10/11, your current 3.5.2.1 WorkFlows client will continue to function as expected, but you will not have access to the new features and bug fixes, and an ignorable notice of an “update required” will display with each login. That being the case, there is no rush to complete the update installation immediately after the server upgrade. Libraries will have until November 12th to complete the 3.5.3 client update and submit a FormSite completion survey, which will be provided with the download link and documentation. The upgrade and downtime will impact the following services: - Enterprise * My Account functions (holds, payments, lists, etc) and item availability will be unavailable from 10pm 10/10 to 6am on 10/11. * SWAN will post a banner to inform patrons of this outage * Bibliographic record and eRC updates from 10/10 will may not be reflected on 10/11 due to the suspension of Enterprise harvests during the upgrade. - BLUECloud Analytics * October 11th statistics will be off by one day - Symphony WorkFlows * SIP2 & Web Services integrations (including external vendor subscriptions) will be inaccessible from 10pm on 10/10 to 6am on 10/11 * WorkFlows will be inaccessible from 10pm on 10/10 to 6am on 10/11 * Libraries open after 10pm will need to use WorkFlows in Offline mode * 10/11 morning report schedule will be impacted * WorkFlows client will prompt for an update following upgrade completion Important Notes: - If prompted following the server upgrade, please do not click the “Update now” option from the WorkFlows client. - SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. In the week prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. This client can be installed after the 3.5.3 server upgrade on 10/11, but should be installed no later than 11/12. - If you click the "Update now" button from the WorkFlows prompt, you may need to uninstall/reinstall your WorkFlows client later using SWAN’s MSI for access to specific SWAN features. A few advantages to the new Symphony 3.5.3 version: - Bug fix: In our current version of Symphony, if a staff member cancels a hold for an item on the hold shelf, the item is not made available to the next patron in the hold queue. This bug is addressed in the upgrade. - Expanded Signature Pad hardware support - Database Rebuilds have been optimized to run significantly faster - Overnight “ADU” processing optimization We’ll send additional SWANcom and Support Site post updates, including one containing the 3.5.3 installation link during the week of the upgrade, so please watch your SWANcoms. If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 844-SWAN-LIB (792-6542), or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. ________________________________ Source URL: https://support.swanlibraries.net/news/2018-09-14/important-symphony-workfl…

6 years, 11 months

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Mobile App Survey

by webmaster＠swanlibraries.net

6 years, 11 months

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OCLC WorldCat Discovery and WorldShare ILL Configuration Workshop

by webmaster＠swanlibraries.net

6 years, 11 months

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Circ Advisory Committee Self-Nomination

by Crystal Vela

The self-nomination survey form is now open for the SWAN Circ Advisory Committee 2018 election. Please consider throwing your hat in the ring. The process is very simple, just fill out the form including a brief statement about yourself and what you can bring to the table. We have 4 vacancies to fill. The form is open now and will close on Oct. 26th at noon. On the 26th, I will create the ballot for the Circ Advisory Committee election using all the nomination statements that have been submitted. SWAN members will then have until the November 16th to vote. Thank you for nominating yourself, and remember now is not the time to be humble. The survey can be found at: https://fs8.formsite.com/SWANServices/CircAdvSelfNom/index.html More information about the SWAN Circ Advisory Committee along with a list of current committee members see our SWAN Users Group page<https://support.swanlibraries.net/members/groups%20>. If you should have any questions, please contact SWAN Member Services at help(a)swanlibraries.net<mailto:help@SWANlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 12 months

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

6 years, 12 months

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

6 years, 12 months

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Tinley Park Phones - Intermittent Problems

by Dawne Tortorella

Tinley Park (TPS) is experiencing some intermittent problems with their phones. They expect full service to be restored today. Email is working.

6 years, 12 months

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Count Items Marked Discard Last Month Paged by User Library

by "Distribution Services"

6 years, 12 months

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Overdue Notice Consolidation

by webmaster＠swanlibraries.net

7 years

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Dolton Public Library District Closing October 1 for Renovations

by webmaster＠swanlibraries.net

7 years

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VPD power outage 10/02 - update

by Lauren Levaggi

VPD power outage 10/02 update - The library will reopen at 2:00 pm and remain open until 9:00 pm on 10/2/18. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> Sent: Wednesday, September 26, 2018 7:35 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] VPD power outage 10/02 SWAN Libraries - The Villa Park Public Library will be closed on Tuesday, October 2, 2018 from 9:00 am - 1:00 pm for a scheduled power outage. The library will reopen at 1:00 pm and remain open until 9:00 pm on 10/2/18. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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VPD power outage 10/02

by Lauren Levaggi

SWAN Libraries - The Villa Park Public Library will be closed on Tuesday, October 2, 2018 from 9:00 am - 1:00 pm for a scheduled power outage. The library will reopen at 1:00 pm and remain open until 9:00 pm on 10/2/18. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Voting Open to Admit Green Hills Public Library for SWAN Full Membership

by Aaron Skog

SWAN Library Directors/Administrators, The voting is open on the recommendation to admit Green Hills Public Library District for full membership in SWAN. The admission requires 2/3 approval of all SWAN libraries. This vote will remain open until a decision is reached. Online Ballot https://support.swanlibraries.net/news/2018-09-24/voting-open-admit-green-h… Recommendation The SWAN Board recommendation on Green Hills Public Library District was included in the Sept 6th SWAN Quarterly meeting packet, beginning on page 34. https://support.swanlibraries.net/sites/default/files/meeting/2018-09-06/pa… If you have any questions, please reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Joining Fee Resolution Approved by Membership

by Aaron Skog

SWAN Library Directors/Administrators, The voting in favor of the SWAN Joining Fee recommendation crossed the 2/3 threshold late afternoon on Thursday. The vote was 66 in favor, 9 against. The SWAN Board meeting agenda on Friday had an action item to ratify the membership vote. The Board approved the resolution. We have closed the voting. We will now move forward with the vote to admit Green Hills Public Library District for full membership in SWAN. Look for the SWANcom email today. Thank you all for participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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SWAN Acquisitions User Group Meeting Rescheduled

by webmaster＠swanlibraries.net

7 years

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BRS phones & hours

by Lauren Levaggi

SWAN Libraries- The Broadview Public Library District cannot receive incoming phone calls at this time, 9/21/18. We will update when their services is restored. In addition, BRS will be open 3:00-9:00pm Monday, September 24th thru Thursday, September 27th 2018, and 3:00-5:00pm Friday September 28th due to construction work. Normal hours should resume Saturday, September 29th.

7 years

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

1
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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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2nd Reminder: Voting Open for SWAN Joining Fee Recommendation

by Aaron Skog

Library Directors/Administrators, Reminder: The electronic voting on the SWAN Joining Fee is underway. The recommendation and electronic ballot is online at the link below. https://support.swanlibraries.net/news/2018-09-11/voting-open-approve-swan-… For a detailed background, please refer to the SWAN Quarterly meeting, which has the meeting packet, video recording, and presentation online. Refer to page 37 of the meeting packet for information on the Joining Fee recommendation. https://support.swanlibraries.net/news/2018-09-07/summary-september-6-2018-… This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. This vote will set the Joining Fee amount for Green Hills Public Library District. Below is a list of libraries that have participated, which I thought would be helpful as we are in the second week of this vote. 1. Acorn Public Library District 2. Beecher Community Library District 3. Berkeley Public Library 4. Blue Island Public Library 5. Bridgeview Public Library 6. Brookfield Public Library 7. Carol Stream Public Library 8. Chicago Heights Public Library 9. Chicago Ridge Public Library 10. Cicero Public Library 11. Clarendon Hills Public Library 12. Crestwood Public Library District 13. Crete Public Library District 14. Dolton Public Library District 15. Downers Grove Public Library 16. Eisenhower Public Library District 17. Elmwood Park Public Library 18. Forest Park Public Library 19. Frankfort Public Library District 20. Franklin Park Public Library District 21. Geneva Public Library District 22. Glen Ellyn Public Library 23. Glenwood-Lynwood Public Library District 24. Hillside Public Library 25. Hinsdale Public Library 26. Indian Prairie Public Library District 27. Itasca Community Library 28. La Grange Public Library 29. LaGrange Park Public Library District 30. Lyons Public Library 31. Matteson Area Public Library District 32. Maywood Public Library District 33. Melrose Park Public Library 34. Messenger Public Library of North Aurora 35. Midlothian Public Library 36. Nancy L. McConathy Public Library District 37. National University of Health Sciences 38. North Riverside Public Library District 39. Oak Lawn Public Library 40. Oak Park Public Library 41. Palos Heights Public Library 42. Palos Park Public Library 43. Prairie State College 44. Prairie Trails Public Library District 45. Richton Park Public Library District 46. River Forest Public Library 47. Saint Charles Public Library District 48. Schiller Park Public Library 49. South Holland Public Library 50. Sugar Grove Public Library District 51. Theosophical Society in America 52. Thomas Ford Memorial Library 53. Tinley Park Public Library 54. Villa Park Public Library 55. West Chicago Public Library District 56. Westchester Public Library 57. Westmont Public Library 58. William Leonard Public Library District 59. Woodridge Public Library Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Enterprise Upgrade/Downtime Thursday, September 20th, 12 a.m.

by Tara Wood

Good morning, We are upgrading to Enterprise 5.0.0.7, which resolves an error with on-order records. The upgrade will require downtime of 1-3 hours. You can read more about the upgrade here: https://support.swanlibraries.net/news/2018-09-17/enterprise-upgradedowntim… Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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*Resolved* WorkFlows Outage at 7:30pm on 9/17

by Steven Schlewitt

WorkFlows is back online and operating as expected. Please login normally and let us know if you experience any trouble. We’ll continue to monitor the situation throughout the night and send further updates via SWANcom if any issues arise. Thank you for your patience as we worked to resolve the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, September 17, 2018 7:47 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage at 7:30pm on 9/17 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage at 7:30pm on 9/17 09/17/2018 - 19:46 - by Steven Schlewitt SWAN Member Libraries: We’re currently experiencing a high load average on the Symphony WorkFlows server, causing many clients to disconnect. If you’ve been disconnected from WorkFlows, please proceed in Offline mode for limited circulation functions until we’re able to troubleshoot the issue further. This outage will also impact SIP2 and Web Services integrated services, which includes Enterprise My Account features and item availability. We’ll send additional information as soon as it becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-09-17/workflows-outage-730pm-917

7 years

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WorkFlows Outage at 7:30pm on 9/17

by webmaster＠swanlibraries.net

7 years

1
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Enterprise My Account and Availability Issues on 9/17

by webmaster＠swanlibraries.net

7 years

1
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*Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 10pm

by webmaster＠swanlibraries.net

7 years

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Enterprise Stability Issues Update 9/14

by Aaron Skog

SWAN Libraries, I wanted to update everyone on the ongoing instability issues with Enterprise. We continue to work with SirsiDynix software engineers and hosting support staff on the stability issues that arose in July. The software fixes for these issues require SirsiDynix's Enterprise software developers to create a patch (or multiple patches) for Enterprise 5.0 for all customers. Unfotunately SWAN has been hit hard by this bug. Until these software fixes are written by SirsiDynix, we have taken the following steps: * SWAN IT is alerted automatically when Enterprise experiences any outage * SirsiDynix hosting monitors for any unresponsive Enterprise, and will automatically restart SWAN's Enterprise * SirsiDynix hosting has instituted daily restarts of Enterprise during non-business hours as a step to improve stability * SWAN is monitoring all Enterprise patch releases for software fixes, and will prioritize these updates. We are on version 5.0.0.6 at the moment (updated 8/21), with 5.0.0.7 planned for 9/20. It is likely this resolution will require multiple fixes. The issues are specific to Tomcat memory, which results in these brief 5-10 minute outages being random. Due to this, *we ask that library staff wait 15 minutes after you first notice the catalog being unresponsive before calling SWAN or submitting a support ticket.* The truth is we are alerted immediately and probably know it is happening before you do. We will only send out a SWANcom should the Enterprise outage last longer than 15 minutes. The following support site post has been updated with this information: https://support.swanlibraries.net/news/2018-09-14/914-update-intermittent-e… We understand how frustrating this is for everyone. This situation is frustrating for us as well. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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REMINDER: Voting Now Open for SWAN Joining Fee Recommendation

by Aaron Skog

Library Directors/Administrators, Just an update and reminder on the electronic voting for setting the SWAN Joining Fee for new libraries. We are about half-way through this vote, and I thought it would be helpful to list the libraries that participated thus far (as of 10am today). This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. Please see the 9/11 email below for the voting website. 1. Acorn Public Library District 2. Berkeley Public Library 3. Blue Island Public Library 4. Chicago Heights Public Library 5. Chicago Ridge Public Library 6. Cicero Public Library 7. Clarendon Hills Public Library 8. Crestwood Public Library District 9. Downers Grove Public Library 10. Eisenhower Public Library District 11. Elmwood Park Public Library 12. Forest Park Public Library 13. Frankfort Public Library District 14. Franklin Park Public Library District 15. Geneva Public Library District 16. Glen Ellyn Public Library 17. Hillside Public Library 18. Hinsdale Public Library 19. La Grange Public Library 20. LaGrange Park Public Library District 21. Matteson Area Public Library District 22. Maywood Public Library District 23. Melrose Park Public Library 24. Messenger Public Library of North Aurora 25. Midlothian Public Library 26. Nancy L. McConathy Public Library District 27. National University of Health Sciences 28. North Riverside Public Library District 29. Oak Park Public Library 30. Palos Park Public Library 31. Prairie Trails Public Library District 32. River Forest Public Library 33. Saint Charles Public Library District 34. Schiller Park Public Library 35. Thomas Ford Memorial Library 36. Tinley Park Public Library 37. Westmont Public Library 38. Woodridge Public Library Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Aaron Skog Sent: Tuesday, September 11, 2018 7:33 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Voting Now Open for SWAN Joining Fee Recommendation SWAN Library Directors/Administrators, The electronic voting on the SWAN Joining Fee is now open. The recommendation and electronic ballot is online at the link below. https://support.swanlibraries.net/news/2018-09-11/voting-open-approve-swan-… For a detailed background, please refer to the SWAN Quarterly meeting, which has the meeting packet, video recording, and presentation online. Refer to page 37 of the meeting packet for information on the Joining Fee recommendation. https://support.swanlibraries.net/news/2018-09-07/summary-september-6-2018-… This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. This vote will set the Joining Fee amount for Green Hills Public Library District. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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**RESOLVED** High load average on Production Server

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: The load average on our Production server has returned to normal levels. We are no longer seeing any anomalies on the system, but will continue to monitor the server. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • 630.326.5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, September 13, 2018 4:43 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] High load average on Production Server Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ High load average on Production Server 09/13/2018 - 16:42 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: Our Production server is currently experiencing a higher than average load. This may result in some intermittent slowness in the WorkFlows client as well as messages indicating record locks or other errors. We are currently working with SirsiDynix staff to identify the cause and rectify the situation. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net<mailto:help@swanlibraries.net%3cmailto:help@swanlibraries.net>> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-09-13/high-load-average-product…

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High load average on Production Server

by webmaster＠swanlibraries.net

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Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years

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User Category 11: Hold Pickup Preference

by webmaster＠swanlibraries.net

7 years

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Long-Running Overnight Maintenance Report / Possible Record Issues on 9/12

by webmaster＠swanlibraries.net

7 years

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Library Closing In-Service

by Crystal Vela

Hello, Bloomingdale will be closed all day this Friday, September 14, for our staff in-service. They will resume regular hours Saturday, September 15th at 9:00 AM. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Voting Now Open for SWAN Joining Fee Recommendation

by Aaron Skog

SWAN Library Directors/Administrators, The electronic voting on the SWAN Joining Fee is now open. The recommendation and electronic ballot is online at the link below. https://support.swanlibraries.net/news/2018-09-11/voting-open-approve-swan-… For a detailed background, please refer to the SWAN Quarterly meeting, which has the meeting packet, video recording, and presentation online. Refer to page 37 of the meeting packet for information on the Joining Fee recommendation. https://support.swanlibraries.net/news/2018-09-07/summary-september-6-2018-… This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. This vote will set the Joining Fee amount for Green Hills Public Library District. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Clean Hold Shelf Update (Restored Previous Version)

by webmaster＠swanlibraries.net

7 years

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UPDATE -- Monthly Patron Cleanup Reports

by webmaster＠swanlibraries.net

7 years

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Changes in Practice for Serial Call Numbers

by webmaster＠swanlibraries.net

7 years

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Count Items Marked Discard Last Month

by Vickie Totton

Please find your library on the tabs at the bottom of the spreadsheet for a count of items you marked DISCARD last month. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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Count Items Marked Discard Last Month Paged by User Library

by "Distribution Services"

7 years

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Re-resending In Transit Shelf Check Reports

by Vickie Totton

Please find your library on the tabs at the bottom of the reports and check your shelves for the items. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years

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