SWAN Libraries,
The National Change of Address (NCOA) cleanup project will continue through next week.
What will continue 12/26/2018 - 12/28/2018:
* Addition of ZIP+4 and consolidation of Street fields for apartment numbers
What has been completed:
* New addresses added as shown in NCOA database (12/17/2018)
* Status updated to BADADDRES (12/17/2018)
* Notes containing old address information (12/21/2018)
The remaining work on this project will not involve status updates to user records. For a list of user records updated in the cleanup, see the NCOA List Your Updated Patrons<https://support.swanlibraries.net/documentation/66540> documentation on the SWAN Support Site.
Joseph Miller
Project Manager
joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries and Circulation Staff:
Clean Holds Shelf and Bounce Email notifications were not sent to the library aliased email addresses (aaa(a)notices.swanlibraries.net) this morning due to an issue with the SWAN volume email service. The issue has since been resolved and Clean Holds Shelf reports are being sent manually now. We've regenerated and sent the bounce notifications as well.
We apologize for the inconvenience and do not expect further disruptions today or through the holiday.
Thank you,
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Thank you all for your patience as we continue to process the NCOA file. As a reminder any changes made to the STREET, CITY, STATE, and ZIP fields in the Addresses tab before the freeze is lifted will be overwritten as we complete the project.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
We have compiled shelf check reports for all RB/ILL items that have been reimbursed; one is sorted by owning library, the other by patron library. You can find the RB/ILL Long Overdue Item Clean-up<https://support.swanlibraries.net/documentation/66527> reports, along with the instructions to process them, on the SWAN Support Site. Please check your shelves as soon as possible as we will be running the Custom Longoverdue Report (CLR) for these items before January 1, 2019
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hi everyone,
Last call for survey tests! We’ll be closing the test server at 12pm.
Thanks to those who have already submitted their entries – we’re getting a lot of great server data!
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Steven Schlewitt
Sent: Thursday, December 13, 2018 9:00 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: *Reminder* SWAN Server Environment Benchmark Survey TODAY from 10am-12pm
SWAN Member Library Staff:
Just a quick reminder for today’s benchmark survey between 10am-12pm. Please see the post below for the important details.
We encourage everyone with access to WorkFlows to participate, and please remember – the survey tasks must be performed on the SWAN test server at sdtest.in.swanlibraries.net
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Friday, December 7, 2018 3:06 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm
12/07/2018 - 15:05 - by Steven Schlewitt
SWAN Member Library Staff:
With the SWAN server infrastructure migration<https://support.swanlibraries.net/news/2018-12-05/swan-server-migration-sun…> just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a server benchmark survey on Thursday, December 13th from 10am to 12pm.
The survey itself consists of a series of simple WorkFlows tasks that staff will need to complete and questions about the experience. It will likely take staff no longer than 10 minutes to complete, and while tasks in this survey are more circulation-focused, we encourage all library staff to participate and submit their own surveys. Additionally, while this survey is not mandatory, we would urge every library to have at least one staff member run through the tasks and submit the survey to ensure their library has the necessary network access to our new server environment. Additionally, we hope to have as many simultaneous users on the test server possible to ensure a high-volume system benchmark.
To participate in the benchmark survey:
1. Anytime between 10am and 12pm on Thursday, open the FormSite<https://fs8.formsite.com/SWANServices/gpuetz1u0h/index.html> survey.
2. As instructed in the survey, open WorkFlows and login to the SWAN test server at sdtest.in.swanlibraries.net
3. Follow the four subsequent survey tasks and note your results.
4. Submit your survey.
5. Close/reopen WorkFlows and log back in to the SWAN production server (as you normally would) at api.in.swanlibraries.net
Please note that SWAN staff will not be replying to these surveys, but we may reach out to you if further investigation of a response is needed.
If you have any questions about the survey or encounter any issues, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL: https://support.swanlibraries.net/news/2018-12-07/swan-server-environment-b…
SWAN Member Library Staff:
Just a quick reminder for today’s benchmark survey between 10am-12pm. Please see the post below for the important details.
We encourage everyone with access to WorkFlows to participate, and please remember – the survey tasks must be performed on the SWAN test server at sdtest.in.swanlibraries.net
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net
Sent: Friday, December 7, 2018 3:06 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
SWAN Server Environment Benchmark Survey on Thursday, Dec 13th from 10am-12pm
12/07/2018 - 15:05 - by Steven Schlewitt
SWAN Member Library Staff:
With the SWAN server infrastructure migration<https://support.swanlibraries.net/news/2018-12-05/swan-server-migration-sun…> just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a server benchmark survey on Thursday, December 13th from 10am to 12pm.
The survey itself consists of a series of simple WorkFlows tasks that staff will need to complete and questions about the experience. It will likely take staff no longer than 10 minutes to complete, and while tasks in this survey are more circulation-focused, we encourage all library staff to participate and submit their own surveys. Additionally, while this survey is not mandatory, we would urge every library to have at least one staff member run through the tasks and submit the survey to ensure their library has the necessary network access to our new server environment. Additionally, we hope to have as many simultaneous users on the test server possible to ensure a high-volume system benchmark.
To participate in the benchmark survey:
1. Anytime between 10am and 12pm on Thursday, open the FormSite<https://fs8.formsite.com/SWANServices/gpuetz1u0h/index.html> survey.
2. As instructed in the survey, open WorkFlows and login to the SWAN test server at sdtest.in.swanlibraries.net
3. Follow the four subsequent survey tasks and note your results.
4. Submit your survey.
5. Close/reopen WorkFlows and log back in to the SWAN production server (as you normally would) at api.in.swanlibraries.net
Please note that SWAN staff will not be replying to these surveys, but we may reach out to you if further investigation of a response is needed.
If you have any questions about the survey or encounter any issues, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL: https://support.swanlibraries.net/news/2018-12-07/swan-server-environment-b…
The Messenger Public Library of North Aurora will be open from 1:00 PM - 9:00 PM today, Thursday, 12/13 due to no water in the facility. Repairs are underway.
SWAN Libraries,
We will be extracting the patron records for the NCOA cleanup tonight at 11:30pm-any patron records created after 11:30pm will not be included in the NCOA update process, so you may continue adding new patron records as normal. The update process will be matching the returned NCOA address information to barcodes included in the data extract. Additionally, overwritten "old" address information will be included in a note field within the patron record.
As a reminder, the partial patron freeze will begin at 11:30pm tonight and the following fields in the Addresses tab should not be edited until an all-clear is given:
* STREET
* CITY
* STATE
* ZIP
Joseph Miller
Project Manager
joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries,
The National Change of Address (NCOA) Patron Database Cleanup project will begin end of day tomorrow, Wednesday, December 12, 2018. UMS will process our patron records through the USPS NCOA database and return them to us for processing on Friday afternoon. The bulk of the work will be completed Saturday night, though we will continue updating patron formatting into next week.
Beginning Thursday, there will be a freeze on updating the following fields in the Addresses tab:
* STREET
* CITY
* STATE
* ZIP
Any changes made to these fields between Wednesday night and Saturday morning will be overwritten when the records are processed. Please keep a list of any changes to these fields that are requested by the patron during this period of processing. Updates can then be entered when the freeze is lifted.
Please note, only records that have a User Category Type of PATRON or blank will be included. Records with the following User Profiles will be excluded from the update:
* Generic Users
* CHICAGO_P
* NONSWAN_RB
* Special and Academic library patrons
* School-Use Only
* GED_MOVED
Joseph Miller
Project Manager
joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries,
The updated SWAN Support Site is now fully live! Thank you for all of your help testing and providing valuable feedback over the last six months-we couldn't have done it without you. Big thanks to Brian Smith at RAILS for his work setting up the new site and working with us to update features and troubleshoot functionality issues. And of course, thanks to all SWAN staff, who worked tirelessly to rewrite hundreds of pages of documentation to get the new site up and running.
Some things to keep in mind and to check out on the new site if you haven't already done so:
* As with the old site, log in with your L2 credentials at https://support.swanlibraries.net/
* Try out the new and improved search box
* Check out the Quick Library Lookup on the homepage as well as the Patron Lookup Tool
Please let us know if you experience any issues by sending a ticket to the Help Desk.
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries,
The December Quarterly agenda and packet for the meeting on Thursday, December 6 at 9:30 a.m. is now available online for you:
https://support.swanlibraries.net/sites/default/files/meeting/2018-12-06/pa…
We will live-stream the audio and desktop presentation of this meeting via GoTo Meetings; if you would like to attend remotely, please refer to page 2 of the meeting packet.
Meeting highlights:
* Strategic Planning update
* Recommendation on BLUEcloud Mobile App for all SWAN libraries
* SWAN Resource Sharing & Find More Illinois
* SWAN Support website overview
* Our latest Enterprise usability report
* Preparation for the January 2019 server upgrade
* Green Hills Public Library District joining SWAN
We have a lot going on, which is why the packet is 62 pages long! See you next week...
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Member Libraries,
Matteson Area Public Library will be closed all day on Friday, December 7th for a Staff In-service day. The library will resume regular business hours on Saturday, December 8th at 9am.
Helen Pinder
Analyst, Member Services
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716
SWAN Library Services
800 Quail Ridge Dr, Westmont, Il 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Member Libraries,
Prairie Trails Public Library will be closed all day on Friday, December 7th for a Staff In-service day. The library will resume regular business hours on Saturday, December 8th at 9:00 am.
Crystal Vela
Consultant, Member Services
crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Member Libraries:
Green Hills PLD (GHS) has been added as a library policy in WorkFlows in preparation for their joining SWAN. You will see GHS in certain dropdown menus, such as when placing a hold. Please do not select GHS as a pickup library for any holds, as they are not yet a live SWAN library.
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
River Forest Public Library will be closed on December 7th for an In-Service day. They will resume regular hours on December 8th.
Crystal Vela
Consultant, Member Services
crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
The Cicero Public will be closed on Friday, November 30 for an In-service day. They will resume regular hours on Saturday, December 1st.
Crystal Vela
Consultant, Member Services
crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>