- SWANcom - swanlibraries.net

by SWAN Communications

SWAN is now live on our new help desk system, powered by HaloITSM. Our staff is transferring open tickets to the new environment, and you may receive some e-mails as that process continues. You may begin sending tickets through our help desk portal, accessible here: https://swanlibraries.haloitsm.com/portal. An L2 account is required to access the portal. Also, you may continue sending tickets through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, see this new post: SWAN Help Desk migration is complete<https://support.swanlibraries.net/news/2025-04/94849>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months

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April RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2025-04/94845> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 1 week

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Series pages in Aspen

by SWAN Communications

Good morning member libraries, The new series page feature is live in your Aspen catalogs. This feature replaces our previous integration with Novelist Select. Please note there is no impact on your Novelist Plus and Novelist K-8 subscriptions. We have more information available on the SWAN support site: https://support.swanlibraries.net/news/2025-04/94843 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 1 week

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4/17/2025 - Record indexing errors due to overnight processing issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available. SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings

5 months, 2 weeks

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New Log-in procedure for the community forums

by SWAN Communications

The SWAN community forums have been updated today to use your L2 credentials as a login instead of a separate username and password. See our news post for instructions: New Log-In procedure for the community forums<https://support.swanlibraries.net/news/2025-04/94837> The login and password you previously used will no longer work. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months

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SWAN Board self-nomination open for interested candidates

by SWAN Communications

Hello SWAN library directors & administrators- The SWAN Board self-nomination is now open for interested candidates. https://support.swanlibraries.net/news/2025-04/94836 Information about the SWAN Board, the election timetable, and SWAN governance can be found on the link below. https://support.swanlibraries.net/board-information/64973 The self-nomination form will be open until Friday, April 25th. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months

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SWAN Help Desk Launch April 29th

by SWAN Communications

Good morning member libraries, SWAN will launch our new ticketing system on April 29th. You can continue to use help(a)swanlibraries.net<mailto:help@swanlibraries.net> during and after this transition. See our news post for details and a link to view the orientation session: https://support.swanlibraries.net/news/2025-03/94835 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months

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SWAN Libraries + app updates

by SWAN Communications

Good afternoon member libraries, Several over-the-air updates have been attempted for the app, but we're not seeing signs that the app is updating automatically. Patrons may still get an automatic update of their app over the next few days if they have automatic app updates enabled on their devices. At this time, we recommend communicating to patrons that they will need to manually update the app. SWAN will post a system message banner to the web catalog as well. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 1 week

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Aspen server migration complete

by SWAN Communications

Good morning member libraries, The Aspen server migration completed overnight, and the SWAN Libraries + app is available for an update in the app stores. If you see any messaging indicating the catalog is in maintenance mode, please refresh your browser. At this time, it does not appear that the over-the-air update for the app, which would have automatically updated the app for patrons when they open it, was successful. We will work with our support vendor today to see if another attempt is possible. If you are assisting patrons, here are instructions to manually update apps on Android<https://support.google.com/googleplay/answer/113412?hl=en> and iOS.<https://support.apple.com/guide/iphone/update-apps-iph98709f167/ios> Thank you for your patience, and if you experience any issues in the catalog please open a ticket with help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 1 week

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Reminder: Aspen server migration Tuesday 3/25

by SWAN Communications

Good morning member libraries, Our Aspen server migration is Tuesday, March 25th. This migration will not impact access to WorkFlows or e-resources. * March 24th: SWAN will post system message banners to the catalog and app in the afternoon for patrons. * March 25th: The Aspen catalog will go into maintenance mode at 4PM. WorkFlows is not affected. * Catalog search will be available * My account functions and current item statuses will not be available * March 26th: We will go live on our new server; patrons using the app will need to update their app and re-login. We are hoping we can trigger an automatic app update for patrons when they open the app, but we don't have confirmation this is possible. SWAN will also post a message on the "old" version of the app to prompt users to update. You can read full details of the migration on the SWAN support site<https://support.swanlibraries.net/news/2025-03/94812>. If you have questions, please submit a ticket or come to our March 25th Fireside meeting<https://support.swanlibraries.net/meeting/94728>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 2 weeks

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Missing titles in Aspen checkout history

by SWAN Communications

Good morning member libraries, We are seeing missing checkout history for some patrons in the catalog, impacting titles checked out from January 2025 through March 2025. Not all patrons are affected. We are investigating data restoration options with our support vendors. There are more details on our support site, which we will continue to update: https://support.swanlibraries.net/issue/94822 SWAN will also post a message banner in the My Account section of the catalog for patrons. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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Aspen configuration freeze

by SWAN Communications

Good afternoon member libraries, As a reminder, an Aspen configuration freeze in preparation for the server migration began today. This means that some functionality for library staff logins has been disabled to help us speed up the migration process on migration day and reduce downtime for staff and patrons. Thank you for your patience. We have more information on the Aspen server migration and hosting changes on the SWAN support site: https://support.swanlibraries.net/news/2025-03/94812 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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Resolved: The SWAN Libraries + app is down

by SWAN Communications

Good afternoon member libraries, Access to the SWAN Libraries + app and LiDA app have been restored. If you experience any issues with the apps or catalog please open a ticket to help(a)swanlibraries.net. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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The SWAN Libraries + app is down

by SWAN Communications

Good morning member libraries, The SWAN Libraries + app and LiDA app are down. Aspen Discovery is up. We're tracking this known issue on our support site and working with our support vendor to resolve. https://support.swanlibraries.net/issue/94819 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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SWAN FY26 Budget & membership fees approved

by SWAN Communications

Hello everyone, The budget was approved today at the Quarterly membership meeting. I have uploaded the budget and membership fees for the upcoming year starting July 1, 2025 to the budget page on SWAN Support. https://support.swanlibraries.net/about/budget The March 6, 2025 meeting presentation from this morning and recording are available from the link below. https://support.swanlibraries.net/meeting/94709 Thank you everyone that attended the meeting at Oak Brook Public Library. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 4 weeks

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Aspen indexing issues

by SWAN Communications

Good morning member libraries, We are currently experiencing indexing issues in the catalog. Updates to records will not appear and item statuses will not update until these issues are resolved. We are working with our Aspen support and hosting vendor to resolve these issues as quickly as possible. We will update the known issue on the SWAN support site as we have more information: https://support.swanlibraries.net/issue/94816 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months

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Aspen server migration and changes to hosting

by SWAN Communications

Good morning member libraries, SWAN is making a change to our Aspen hosting and support, which necessitates a server migration planned for Tuesday March 25th- Wednesday March 26th. Some features in the catalog will be unavailable for staff and patrons during the migration. We have more details in our news post on the SWAN support site, and we will continue to share updates through swancom and the support site during this process. https://support.swanlibraries.net/news/2025-03/94812 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months

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SWAN 3/6/25 Quarterly meeting - budget presentation & approval

by SWAN Communications

Hello SWAN library directors & administrators- We have our first Quarterly membership meeting for 2025 next week at Oak Brook Public Library, Thursday, March 6th at 10:00 a.m. The approval of the SWAN budget will take place in person at the meeting, with a roll call vote for representative from each SWAN member library. We have the budget details in the meeting packet. Meeting agenda and packet posted on the page below. https://support.swanlibraries.net/meeting/94709 The meeting will include a presentation of the completed work of the SWAN Board Environmental Scan Task Force. This group interviewed library consortia about their experience with different ILS and data analytics platforms. The written report is in the packet. We look forward to your feedback! The meeting will include a Zoom live-stream, which you can register for in advance of the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Please note that online attendees will not be able to vote on the budget, per SWAN bylaws. If you have any questions, please reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 1 week

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Monthly Patron Record Purge Update

by SWAN Communications

SWAN Library Member Staff, We have delayed the move to five years of inactivity for the patron record purge until the April 15th removal process. The February and March removals will run with the settings from last year. See the News Article<https://support.swanlibraries.net/news/2025-02/94804> on the SWAN support site for more information. https://support.swanlibraries.net/news/2025-02/94804 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 3 weeks

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Resolved: Checkout History Missing in Patron Accounts in Aspen and LiDA

by SWAN Communications

Good morning member libraries, Bywater Solutions completed an overnight restoration of checkout histories. You and your patrons should see their full checkout histories in the catalog this morning. If you notice any issues with your checkout history, please open a ticket<https://support.swanlibraries.net/form/94559>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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New Help Desk Orientations

by SWAN Communications

In March, SWAN is migrating to a new ticketing system and help desk platform. This month, we are hosting two information sessions to showcase the user portal, and we invite you to join us. See this news post for more information: New Help Desk Orientations<https://support.swanlibraries.net/news/2025-02/94802> SWAN Library Services 915 Harger Road, Suote 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 3 weeks

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Update: Checkout History Missing, Aspen update this evening

by SWAN Communications

Good morning member libraries and thank you again for your patience as we work through these issues with checkout history in the Aspen catalog and app. This evening, Bywater staff will restore checkout histories from a backup and merge with recent checkouts. We are hopeful that tomorrow this issue is resolved. You can follow our updates in our known issue on the SWAN support site. https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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Update: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Unfortunately, we have reports that checkout history is not displaying, or not fully displaying, for some patrons. If you are not seeing your checkout history, please open a ticket and share the account barcode - that will help us in our testing. We're working with Bywater support to continue to investigate this issue, and we will continue to provide updates as we have more information in our known issue: https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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Resolved: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Patron checkout history should now display in the Aspen catalog and SWAN Libraries + and LiDA app. If you or your patrons are not seeing your previously enabled checkout history, please open a ticket. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

SWAN Member Library Staff: We have reports of missing checkout history lists in patron accounts on Aspen and LiDA. We have been able to duplicate the issue and have opened a ticket with ByWater. We will update the known issue<https://support.swanlibraries.net/issue/94796> on our support site as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

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National Change of Address Processing Complete

by SWAN Communications

SWAN Member Library Staff: As of yesterday, February 3, NCOA processing on patron records is complete. All updated addresses and geolocation data have been uploaded. Updating patron address information will once again trigger an update to the patron's Last Activity Date, a function that we disabled during this update. Thank you for your patience during the updates. Please view our documentation for recommended steps to take for patron cleanup: National Change of Address (NCOA)<https://support.swanlibraries.net/documentation/66540>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Wednesday, January 29, 2025 3:21 PM To: swancom(a)list.swanlibraries.net Subject: National Change of Address Processing SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2024 Update<https://support.swanlibraries.net/news/2025-01/94791> news article for more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 4 weeks

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Re: Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting

by SWAN Communications

Hello Library Directors & Administrators- The SWAN budget for next year is posted for your review-take a look at the packet posted as a PDF. We will be meeting via Zoom on Tuesday, February 4th next week at 10:00 a.m. https://support.swanlibraries.net/meeting/94769 Make sure to register in advance for the Zoom meeting. We will record the meeting and post the link for viewing after the meeting. https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/… If you have any specific questions, please don't hesitate to reach out to me directly and I would be happy to answer them. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, January 10, 2025 12:58 PM To: swancom(a)list.swanlibraries.net Subject: Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting Hello Library Directors & Administrators- The presentation of next year's budget and membership fees will take place on Tuesday, February 4th at 10:00 a.m. on Zoom. The budget packet will be posted a week prior to the meeting. SWAN Committee of the Whole Meeting | SWAN Library Services<https://support.swanlibraries.net/meeting/94769> You will need to register in advance for the meeting. Meeting Registration - Zoom<https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/…> As part of the budget process, SWAN will utilize bond and debt payments within its public library fee formula. If your library has made changes to its bond payment or debt service schedule in the past year, please submit the schedule using the link below. Library Bond Submission | SWAN Library Services<https://support.swanlibraries.net/form/94546> If you have any question, please reach out to me directly. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

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National Change of Address Processing

by SWAN Communications

SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2024 Update<https://support.swanlibraries.net/news/2025-01/94791> news article for more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months

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January RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2025-01/94790> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months

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Aspen LiDA (SWAN Libraries+) app is back up

by SWAN Communications

Good afternoon member libraries, Access to the SWAN Libraries + app is restored. If you have additional issues, please open a ticket at help(a)swanlibraries.net SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 1 week

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Aspen LiDA (SWAN Libraries+) app is down

by SWAN Communications

The LiDA App (SWAN Libraries+) is currently down. We are in communication with ByWater Solutions, who is aware of the issue and working on a solution. You can track development of this outage via the Known Issue on our Support Site: https://support.swanlibraries.net/issue/94781 Thanks for your patience while we find a resolution to this problem. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 1 week

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Missing titles in Aspen checkout history

by SWAN Communications

Good afternoon member libraries, Our support vendor, Bywater Solutions, has informed us that some titles checked out in November and December 2024 may not have been added to patrons' checkout histories. We have more information on our support site: https://support.swanlibraries.net/issue/94780. We have also added an alert to My Account pages in Aspen, along with a link to instructions to manually add titles to checkout history. SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 1 week

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Aspen Boundless integration issues

by SWAN Communications

Good afternoon member libraries, We are experiencing issues with the Boundless APIs, which integrate Boundless into the Aspen catalog. The Boundless app and website are not affected. To minimize confusion for patrons, we have requested for our Aspen integration to be turned off until the API issues are resolved. We will update our known issue on our support site as we have more information: https://support.swanlibraries.net/issue/94776 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 2 weeks

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Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting

by SWAN Communications

Hello Library Directors & Administrators- The presentation of next year's budget and membership fees will take place on Tuesday, February 4th at 10:00 a.m. on Zoom. The budget packet will be posted a week prior to the meeting. SWAN Committee of the Whole Meeting | SWAN Library Services<https://support.swanlibraries.net/meeting/94769> You will need to register in advance for the meeting. Meeting Registration - Zoom<https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/…> As part of the budget process, SWAN will utilize bond and debt payments within its public library fee formula. If your library has made changes to its bond payment or debt service schedule in the past year, please submit the schedule using the link below. Library Bond Submission | SWAN Library Services<https://support.swanlibraries.net/form/94546> If you have any question, please reach out to me directly. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months, 3 weeks

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Aspen 24.12 release

by SWAN Communications

Good morning member libraries, The Aspen 24.12 release is live. This release includes several new features, including a "Year in Review" feature (like Spotify Wrapped for libraries!). This is currently enabled on the main SWAN consortium catalog and available for you to request for your library's catalog. You can read more about the new features on our support site: https://support.swanlibraries.net/news/2024-12/94762 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 months, 2 weeks

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Planned OCLC Downtime

by SWAN Communications

Please route as appropriate. OCLC has a planned maintenance event scheduled this Friday night into mid-day Saturday. It will impact many OCLC services including: Connexion, CONTENTdm, FirstSearch, WorldCat Discovery, WorldCat.org, WorldShare Indexing, WorldShare Interlibrary Loan, WorldShare Record Manager, WorldShare Reports, and others. The unavailability will be for approximately six hours during this maintenance window beginning Friday night, 12/20 until mid-day Saturday, 12/21. A complete list of affected services and their status can be monitored on the Dashboard<https://oclc.service-now.com/status?id=dashboard>. Information about the maintenance is available on OCLC's "planned events<https://oclc.service-now.com/status?id=maintenance>" page. If you experience problems with any OCLC service during this period, please retry at a later time. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

9 months, 2 weeks

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SWAN Quarterly meeting - online only today! No power at Oak Brook Public Library

by SWAN Communications

Hello library directors & administrators- I am sending this email in hopes of catching many of you that were heading out to Oak Brook Public Library for the 10 a.m. membership meeting. The library has no power and there is no estimate for it being restored. I will hold the meeting online via Zoom at 10 a.m. today. You will need to register prior to the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… I apologize for the change in plans! I spoke with Jacob Post at Oak Brook a moment ago. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

10 months

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SWAN Directors & Administrators Quarterly meeting 12/5/24 agenda & packet

by SWAN Communications

Hello SWAN libraries- The agenda and packet for this Thursday's meeting is now available. https://support.swanlibraries.net/meeting/94476 The information packet is short, but make sure to review the agenda. The meeting will be held at Oak Brook Public Library but will also include a live stream via Zoom if you wish to attend remotely. Registration will be required in advance to attend the Zoom live-stream. Registration link: https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

10 months

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SWAN Aspen Discovery catalog: update on performance issues last week

by SWAN Communications

SWAN member libraries- The Aspen Discovery catalog on Wednesday, November 13th began to experience performance issues-slowness with search results, long waits for account login. This lasted until Friday when our hosting provider ByWater Solutions put in place a solution and the performance returned to normal. What was happening was our hosted Aspen server was undergoing a denial-of-service attack. This was not a security breach, so no patron data was affected. The server was undergoing a huge amount of service requests, potentially thousands per second from a bot network. ByWater blocked the origin of the denial-of-service attack, but it required blocking some IP addresses that have left some member libraries blocked from the Aspen catalog. We have resolved all but three libraries, with SWAN staff going on site or arranging consultations with these libraries: Richton Park, Brookfield, and River Grove. If your library is experiencing a blocked message when accessing the catalog, please open a ticket with SWAN using the link below. https://support.swanlibraries.net/form/94559 The details of this SWANcom are repeated on the news post below. https://support.swanlibraries.net/news/2024-11/94753 I apologize for not getting an explanation out sooner. We learned about the details this morning and I wanted to update everyone about the situation. We are coordinating with ByWater to put a long-term resolution in place to prevent a denial-of-service attack in the future. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

10 months, 2 weeks

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SWAN Aspen Catalog Down

by SWAN Communications

The Aspen catalog is currently down. We have alerted ByWater to the issue and they are investigating. We will update the Known Issue<https://support.swanlibraries.net/issue/94752> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

10 months, 3 weeks

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October RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-10/94744> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 2 weeks

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*REMINDER* Self-nominations for Circulation Working Group Due October 21st

by SWAN Communications

Self-nominations for the Circulation Working Group (formerly Circulation Advisory) are due October 21st. We encourage you to put your name forward to participate. This news post has links to submit your name for the election along with links to sign up to participate in other SWAN Working Groups: Working groups self-nominations now open<https://support.swanlibraries.net/news/2024-09/94682> The Circulation election will take place October 22nd through November 11th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 3 weeks

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Resolved: Aspen server upgrade and slowness issues

by SWAN Communications

Good afternoon member libraries, Thank you again for your patience during this Aspen server upgrade. After working with ByWater Solutions, our hosting provider, throughout the day we are now seeing that the performance issues in our catalog are resolved and Symphony extracts are processing smoothly. You should see accurate item statuses, changes to item and bibliographic data, and have access to all My Account functionality. If you have any issues, please open a ticket. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 3 weeks

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Extreme slowness in the Aspen catalog

by SWAN Communications

Good morning member libraries, We are seeing extreme slowness and timeouts in the Aspen catalog. We are in touch with ByWater Solutions, our hosting provider, to resolve the issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 3 weeks

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Aspen server upgrade status 10/11/24

by SWAN Communications

Good morning member libraries, The Aspen server upgrade is complete, but we are seeing issues with Aspen processing Symphony exports. Patrons can log in and place holds, but item statuses and changes to bibliographic records will not appear in the catalog until these issues are resolved. We'll continue to update our news post on the support site as we have more information: https://support.swanlibraries.net/news/2024-10/94715 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 3 weeks

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Reminder: Aspen downtime today, 10/10

by SWAN Communications

Good morning member libraries, Our Aspen server upgrade is today. The catalog will be partially down for most of the day with about an hour of full downtime. You will see a system message banner in the catalog once the upgrade has begun and My Account features are no longer available. We will update this news post on our support site with any updates: https://support.swanlibraries.net/news/2024-10/94715 And we will post an all clear swancom message following the upgrade. Thank you for your patience today! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 3 weeks

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Working group self-nominations are open

by SWAN Communications

Join a SWAN working group! Self-nominations are now open. Circulation Working Group (formerly Circulation Advisory) nominations are due October 21st, and the Circulation Working Group elections will run October 22-November 11. Sign up for Discovery & User Experience and E-Resource working groups by November 11th. No sign ups are needed for the Cataloging Working Group Read more and find 2025 meeting dates on the SWAN support site: https://support.swanlibraries.net/news/2024-09/94682 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

11 months, 4 weeks

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Aspen downtime Thursday 10/10

by SWAN Communications

Good afternoon member libraries, As a reminder, our Aspen server upgrade is Thursday October 10th and it is expected to take the full day. The catalog will be partially down for most of the day with about an hour of full downtime. You can read more on the SWAN support site: https://support.swanlibraries.net/news/2024-10/94715 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

11 months, 4 weeks

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Cataloging Advisory meeting moved to October 31st

by SWAN Communications

Good afternoon! Due to ILA, the decision was made to move the Cataloging Advisory meeting to Thursday, October 31st, after consulting with the Cataloging Libraries. The meeting will still be 9:30-11 AM. I apologize for any inconvenience this move will cause, but I hope more will be able to attend with the adjustment. This meeting will be recorded for those that are unable to attend. Have a wonderful day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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SWAN User/Advisory Group Informational Session Tomorrow

by SWAN Communications

We would like to remind you that tomorrow morning at 10:00, we are hosting a short webinar called "Getting Involved: SWAN User/Advisory Groups in 2025." We are making some small changes to better focus our groups next year. This informational session will go over those changes and tell you how you can be involved if you are not already. The event is posted on L2: Getting Involved - SWAN User/Advisory Groups in 2025<https://librarylearning.org/event/2024-09-18/getting-involved-swan-useradvi…> We will post the recording after the session for those who cannot attend. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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