- SWANcom - swanlibraries.net

by Ian Nosek

SWAN Member Libraries: Batavia Public Library will be closed on Friday, August 23rd for a staff development day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 2 months

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Updates to Last Copy w/Holds in System Report

by Steven Schlewitt

SWAN Member Libraries and Circulation Staff: Please see the SWAN support site for the latest update<https://support.swanlibraries.net/news/2019-08/66783> and related documentation<https://support.swanlibraries.net/documentation/66782> for the Missing, Discard or Lost items with holds report (Last Copy in System). This report is now automated to run every Tuesday morning. Many staff will be receiving the first of these reports tomorrow. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 2 months

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SWAN Expo 2019 Registration Still Open!

by Aaron Skog

Hello SWAN Libraries, This is just one last reminder that the SWAN 2019 Expo on Friday, August 16th is still open for registration. You can review all of the session descriptions and times on our "annual conference" page below. https://support.swanlibraries.net/meetings-trainings/annual-conference One quick note is that we added the option to register for SWAN Expo without using a credit card. You can chose the payment during the EventBrite registration<https://www.eventbrite.com/e/swanx2019-annual-conference-registration-56062…>, and from the "Payment Method" select Pay By Invoice. What SWAN will do is compile all staff registered at your library and send an invoice after the event. You can also register multiple staff as well. Check-in for the morning and breakfast begins at 8:30am, and the event will kick off shortly after 9am. We will be in Building M for this event (same as previous years), so parking in lot C1/entry via 111th St. is your easiest way to find us. Look for the giant inflatable swans outside our building. The event is held at Moraine Valley Community College, 9000 W. College Parkway in Palos Hills, and GPS/map apps should work just fine. You can also access the campus map from the above page, or directly from this link to the map PDF: https://support.swanlibraries.net/system/files/Public/201908/MVCC%20campus%… Thank you so much to everyone who registered for this year's event - we are excited to spend the day with you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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SonicWall URGENT/11 vulnerabilities

by webmaster＠swanlibraries.net

6 years, 2 months

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Article Search Go Live August 7th, 2019

by webmaster＠swanlibraries.net

6 years, 2 months

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Value Line

by Robin Hofstetter

Hello, There is a problem while trying to authenticate while off site to Value Line through Open Athens. I am working with Value Line to resolve the issue and will update you on the progress. I've added a known issue to the SWAN Support Site. https://support.swanlibraries.net/node/66778 If you have any reports of the problem with connecting to the site after logging in, please submit a support ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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GALE links update

by Robin Hofstetter

Hello, Athens has resolved the issue with the updated links for Gale. If you received a memo to update your links to https:// and to use the *gale.com rather than *galegroup.com, those links will now authenticate through Athens properly. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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Member Focus Groups Announced - your input needed!

by Dawne Tortorella

Would you like to provide feedback to SWAN related to our library services platform, specifically Symphony WorkFlows and Enterprise? If so, please join us at a SWAN Members Focus Group<https://support.swanlibraries.net/news/2019-07/66772>. These focus groups will be held in late August and early September.

6 years, 2 months

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Print notice preference

by Helen Pinder

~~~Please route to appropriate staff~~~ In our review of users receiving print notices, we have identified and corrected some in-house records that were receiving print notices. Any notices designated for in-house accounts, homebound and outreach users, staff, and processing related users should be associated with a library email address. If we find any generic users with no email address, we will be updating these users with xxx(a)notices.swanlibraries.net<mailto:xxx@notices.swanlibraries.net> to curb notice printing waste. Also note "Do not mail" in the comment, note, or name field will not prevent a print notice from being generated. Please review your in-house users, homebound users, staff, etc. and associate a valid library email address which is monitored by staff with the user record. For a complete understanding of how notice delivery is determined visit the SWAN Support Site - Patron Notices & Notifications<https://support.swanlibraries.net/documentation/64674>. Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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BLUEcloud Mobile theme & logo updates

by Lauren Levaggi

SWAN Libraries - Please take a moment to review your BLUEcloud Mobile App and verify that your color and logo are correct. If you would like to change your color or logo, please review these guidelines<https://support.swanlibraries.net/documentation/66763> and submit a help desk ticket by Monday, 7/29. We will be sending a batch request to SirsiDynix for any changes at that time. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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Important Changes to Reports Delivered via SWANcom

by webmaster＠swanlibraries.net

6 years, 2 months

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SWAN Quarter 2 billing is available now

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The July Quarterly Billing is complete, and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/072019%20July%202019%20Quart…> as well as the detail statement reports folder<https://support.swanlibraries.net/system/files/072019%20July%202019%20Quart…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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*RESOLVED* Some Patron Records Unsearchable by Name on 7/19

by Ian Nosek

SWAN Member Library Staff: SirsiDynix identified a malformed user record that caused indexing issues during our overnight process. They have resolved the issue and rebuilt the patron database. This process has resolved the user search issue. Thanks for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Swancirc <swancirc-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Friday, July 19, 2019 11:52 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [Swancirc] Some Patron Records Unsearchable by Name on 7/19 SWAN Member Library Staff: We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available. https://support.swanlibraries.net/node/66762 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

6 years, 2 months

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Some Patron Records Unsearchable by Name on 7/19

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available. https://support.swanlibraries.net/node/66762 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 2 months

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Patron Email Status Lookup Tool is Live!

by webmaster＠swanlibraries.net

6 years, 2 months

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SWAN reciprocal losses at CPL

by Helen Pinder

----Please route to appropriate staff---- SWAN has received an invoice from Chicago Public Library for Reciprocal Borrowing Losses. Member libraries who have patrons in this invoice will be debited in the October Quarterly Billing. In the meantime, libraries who wish to bill their users for these losses may do so using NS_RBILLX. If you have one or more patrons on this invoice, an email will be sent to your XXX @notices.swanlibraries.net address with patron detail. None of the lists has many patrons; however, in the interest of security, each list will be password protected using the BCA reports password convention. If you are not sure what that is, your director can login to the SWAN Support Site > Logins and passwords page to find it. Please feel free to open a support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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Updated Gale Links

by Robin Hofstetter

Hello, Gale recently sent out a memo about updating your Gale links to https and to *gale.com rather than *galegroup.com. Athens is currently working in development on an issue with Gale on this change. Please do not update your links until we receive communication from Athens that these links will connect properly. In the memo, Gale stated that the links would redirect. Please allow those links to redirect until Athens has resolved the issues. You can find the known issue on the support site https://support.swanlibraries.net/node/66759 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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BLUEcloud Mobile App is Live!

by webmaster＠swanlibraries.net

6 years, 2 months

1
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B&T Axis 360 Errors

by Robin Hofstetter

Hello, B&T Axis 360 downloadable materials in Enterprise are giving an error when users attempt to download. (Error! Function call made with one or more invalide parameters: "callback", "resultId", "format"). SirisDynix is aware of the issue and working with B&T to get it resolved. The titles are available to download through the eReadIllinois website. This has been posted as a known issue to the support site https://support.swanlibraries.net/node/66757 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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Updates to Support Ticket Categories

by webmaster＠swanlibraries.net

6 years, 2 months

1
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BLUEcloud Mobile App Coming Next Week

by webmaster＠swanlibraries.net

6 years, 2 months

1
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Batavia PL items temporarily non-holdable to other SWAN libraries

by Vickie Totton

SWAN Member Libraries, Batavia Public Library is in the process of applying RFID tags to their collection. Batavia's items will not be holdable to other SWAN libraries for the duration of this process. If Batavia is the only SWAN library that owns an item, please feel free to call 630.879.1393 and request that they send the item to your library. If your patron wishes to pick up an item on shelf at Batavia, please feel free to call 630.879.1393 to request that they pull the item from their shelves. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 3 months

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Freegal

by Robin Hofstetter

Hello, Freegal is now available in Electronic Resource Central enabling records to be available in Enterprise.. Freegal contains over one million records and availability is unlimited use. For an example of Freegal records in Enterprise please check the Glen Ellyn catalog https://catalog.swanlibraries.net/client/en_US/ged/. If you would like to add Freegal records please address a help ticket to Robin at help(a)swanlibraries.com<mailto:help@swanlibraries.com> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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Known Issue with pull lists

by Vickie Totton

SWAN Member Libraries Please be aware, we're currently experiencing issues with the report that creates the pull lists for the Onshelf Items wizard resulting in much shorter lists than to which you may be accustomed. For further details on the issues and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/66748> posting on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 3 months

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Reminder: July 8th deadline to request BLUEcloud Mobile app customizations

by Tara Wood

Good afternoon member libraries, If you'd like to request changes to your BLUEcloud mobile app colors, logo, links, or hours information, please get this to us by the end of day, July 8th. Some customizations have to be configured by the app developers, such as your app colors, and requests made after the July 8th may not be implemented before go-live. More information about the app is available on the support site: https://support.swanlibraries.net/news/2019-06/66729 Request customizations through the online form: https://fs8.formsite.com/SWANServices/ihuqxhyvgy/ Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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BLUEcloud mobile test app available

by Tara Wood

Good evening, The BLUEcloud mobile test app is available for library staff to preview your app. SWAN has scheduled a go-live date of July 15th at which time the app will be available on the Apple and Android app stores for your patrons. You can find more information and instructions to download the test app on the support site: https://support.swanlibraries.net/news/2019-06/66729 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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BLUEcloud Analytics - Report Templates Available

by Dawne Tortorella

BLUEcloud Analytics Templates have been added to our options for analyzing data and customizing reports. For additional information, look to our Support Site documentation under: Documentation > Reports & Statistics > BLUEcloud Analytics (BCA) > Report Templates (https://support.swanlibraries.net/documentation/66737) We will be covering use of templates and customizations in our BLUEcloud Analytics workshops and open labs. For a list of those sessions through end of December, visit L2 and register: https://www.librarylearning.info/tags/?SWAN-BCA Finally, if you are interested in library statistics, RAILS is offering a full day workshop, Introduction to Statistics for Librarians on July 11th - https://www.librarylearning.info/events/?eventID=28827 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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subscription database changes

by Robin Hofstetter

Hello, Did you make changes to your subscription databases (EBSCO, Gale, Scholastic, World Book) at the end of your fiscal year? If so, SWAN will need to make updates to the Article Search knowledgebase and Open Athens allocated resources for authentication. Please contact Robin Hofstetter at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions and updates about access links. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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OpenAthens access errors

by Robin Hofstetter

The OpenAthens access issues with the previous 'forbidden' errors have been resolved. The known issue on the SWAN site has been closed. https://support.swanlibraries.net/node/66728 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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*Planned Downtime* Web Services 2019.03.1 Upgrade on 6/27, 3 AM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see our latest news post to the SWAN support site regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services, but WorkFlows will not be impacted. https://support.swanlibraries.net/news/2019-06/66735 Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 3 months

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Theosophical Closed at 5 PM Today (6/19/19)

by Michael Szarmach

The Theosophical Society closed at 5 PM today for an offsite event. They will reopen tomorrow at 10 AM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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2019 SWAN Expo Annual Conference -- Registration is Open!

by Aaron Skog

Hello SWAN Members, Registration is now open for this year's annual conference, SWAN Expo (SWANx19). Our event will be held Friday, August 16th from 9 a.m. (8:30 a.m. check-in) to 3:30 p.m., again at Moraine Valley Community College. Please visit out event page on the SWAN support site for more information on this year's sessions and to register: https://support.swanlibraries.net/meetings-trainings/annual-conference We are using Eventbrite to manage registration, the cost of which is $30 per staff person. You will be asked for your lunch option during registration and receive a survey link in your confirmation email to indicate which breakout sessions you are interested in. This survey feedback will help us better plan room sizing and ensure we have space properly aligned-you will not be locked into your choices. If you need to have your library invoiced for the event, rather than pay by credit card, the Eventbrite registration allows for that. Just click under the payment options to get the option for invoicing. Libraries can buy multiple tickets (up to 10) and register all of the staff you wish to attend. If you have questions regarding the registration, please email Ginny Blake at ginny(a)swanlibraries.net<mailto:ginny@swanlibraries.net> or reach out to me directly. We look forward to spending a fun and informative day with you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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Oak Park Dole Branch Closing for Remodeling (6/22-7/8)

by webmaster＠swanlibraries.net

6 years, 3 months

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Sign Up for SWAN Training Sessions: BCA, WorkFlows, OCLC, Cataloging, Article Search, and More... 41 in All!

by Aaron Skog

SWAN Libraries, We have happy to announce a training calendar for the second half of 2019. You can read more on the news post below, which has details on the topics and dates to register. https://support.swanlibraries.net/news/2019-06/66726 1. Searching in WorkFlows (Online Training) 2. Using WorkFlows and Enterprise Search to Assist Patrons (Online Training) 3. Acquisitions Overview (Online Training) 4. Article Search and EBSCO Discovery Service for Reference Support (Online Training) 5. Resource Sharing Overview for SWAN Libraries (Online Training) 6. OCLC WorldShare ILL: Setting Up Groups & Deflection (Online Training) 7. Open Lab: OCLC Configuration of WorldCat Discovery & ILL (Hands-on Consultation) 8. Serials Control (Online Training) 9. Creating Pre-Cats (Online Training) 10. BLUEcloud Analytics Overview (Hands-on Training) 11. BLUEcloud Analytics Advanced (Hands-on Training) 12. BLUEcloud Analytics Open Lab (Hands-on Consultation) Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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'Forbidden' error in OpenAthens

by Tara Wood

We have received reports of some users getting errors in OpenAthens when accessing resources outside of the library. Please report any issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and follow progress on this issue on our support site: https://support.swanlibraries.net/node/66728 Thank you for your patience as we resolve this issue, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 3 months

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Missing, Discard or Lost items with holds report (Last Copy in System)

by webmaster＠swanlibraries.net

6 years, 4 months

1
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Reminder, Quarterly Meeting Location is at Oak Brook Public Library, 10 a.m.

by Aaron Skog

Just in case some folks are planning on going to RAILS, just a reminder that we are holding meetings at Oak Brook. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022<nxphone:630-326-7022> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 4 months

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**RESOLVED** 6/3/19 - Indexing errors due to abnormal overnight processing

by Scott Brandwein

SWAN Member Library Staff: We have received word that the indexing issues have been fixed. The example records members have provided to SWAN all appear to be searchable and are displaying properly in WorkFlows, and the fix was applied to an additional 2,800 affected records. If you continue to experience issues, please send in a ticket. Thank you for your patience while we worked to resolve this. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Monday, June 3, 2019 1:02 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] **REOPENED** 6/3/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information. You can monitor the progress of the Indexing errors<https://support.swanlibraries.net/node/66680https:/support.swanlibraries.ne…> issue in the Known Issues section of the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Ian Nosek Sent: Friday, May 31, 2019 12:30 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Thank you for your patience this morning. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, May 31, 2019 7:33 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing ________________________________ 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681

6 years, 4 months

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**REOPENED** 6/3/19 - Indexing errors due to abnormal overnight processing

by Vickie Totton

SWAN Member Library Staff: We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information. You can monitor the progress of the Indexing errors<https://support.swanlibraries.net/node/66680https:/support.swanlibraries.ne…> issue in the Known Issues section of the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek Sent: Friday, May 31, 2019 12:30 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Thank you for your patience this morning. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, May 31, 2019 7:33 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing ________________________________ 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681

6 years, 4 months

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SWAN Director's and Administrator's Quarterly Meeting - Agenda & Packet for 6/6 Posted

by Aaron Skog

SWAN Member Libraries, The June Quarterly agenda and packet for the meeting on Thursday, June 6th at 10:00 a.m. is now available for you: https://support.swanlibraries.net/sites/default/files/meeting/19_06_06/6529… We will live-stream the audio and desktop presentation of this meeting via GoToMeetings; if you would like to attend remotely, please refer to page 3 of the meeting packet. This meeting is at the *Oak Brook Public Library and begins at 10 a.m.* Meeting highlights: * BLUEcloud Mobile app update * Enterprise Usability Test: Article Search (you can read the written report in the packet!) * Demonstration of some new BLUEcloud Analytics features, called "Dossiers" * Overview on how SWAN is helping with book clubs * Strategic plan update The meeting packet is packed with information on SWAN activities, so I recommend sitting down with a nice beverage (your choice) and spend some time catching up on what we have been up to for the past 4 months. Have a great weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 4 months

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**RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing

by Ian Nosek

SWAN Member Library Staff: The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Thank you for your patience this morning. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, May 31, 2019 7:33 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing ________________________________ 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681

6 years, 4 months

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**IMPORTANT** Temporary Bibliographic/Item Editing Freeze Effective Immediately

by Scott Brandwein

Good morning - We have pinpointed the cause of this morning's indexing errors, and SWAN needs to run a rebuild process to correct the problem. This will take just over an hour. To avoid any complications, please suspend all cataloging operations that involve bibliographic import or editing. This includes the adding and editing of item records and the "Load Bibs with Order Info" report step in the Acquisitions process. All other operations may continue as normal as the rebuild takes place. Thank you for your patience as we tackle this issue. We will inform you when the temporary freeze has been lifted. For more information, please see the relevant Known Issue post here: https://support.swanlibraries.net/node/66680 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 4 months

1
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5/31/19 - Indexing errors due to abnormal overnight processing

by webmaster＠swanlibraries.net

6 years, 4 months

1
0
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Transit Label Generator General Availability

by webmaster＠swanlibraries.net

6 years, 4 months

1
0
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SWAN Board Election Results

by Aaron Skog

SWAN membership, Please welcome these three representatives to the SWAN Board. Dawn Bussey, Director, Glen Ellyn Public Library Jane Jenkins, Director, Green Hills Public Library District Robin Wagner, Director, South Holland Public Library The next SWAN Board meeting has been rescheduled for Friday, June 28th at the Thomas Ford Memorial Library. The new representatives will be at this meeting. Thank you everyone that participated! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 4 months

1
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Illinois State Library - ILLINET/OCLC Services FY20

by webmaster＠swanlibraries.net

6 years, 4 months

1
0
0 0

Update on 2018 Checkout/Renewal Counter Reset and Extended Field Stats

by webmaster＠swanlibraries.net

6 years, 4 months

1
0
0 0

eResource Central Issues

by Robin Hofstetter

Good morning, The eResource Central (eRC) issues have now been resolved. The downloadable materials are now showing as expected in Enterprise. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 4 months

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eResource Central Issues

by Tara Wood

Good morning members, eResource Central (eRC) is currently not syncing with Enterprise. Downloadable material is showing as unavailable. We will provide updates on the support site: https://support.swanlibraries.net/node/66665 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 4 months

1
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Clean Hold Shelf Routing Issue

by Vickie Totton

SWAN Member Library Circulation Staff, Soon after our 2015 migration we encountered a bug where items on the Clean Hold Shelf report had no holds but were being routed to HOLDS at checkin. After extensive investigation alongside SirsiDynix we have determined that an immediate fix is not yet available, but SirsiDynix will continue to investigate. In the meantime, we have provided a workaround<https://support.swanlibraries.net/node/66641> which has been posted to the Known Issues section of the SWAN Support Site. We will update the Known Issue log if, and when, there are any developments. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 4 months

1
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