- SWANcom - swanlibraries.net

by Robin Hofstetter

Hello, Last week we sent an email with the attached spreadsheet listing the EBSCO access links. There were several that were not working. All links are working now. There are two important changes to note. If you have already added these links to your website, you'll want to update both of them as the links have changed since last week. Previously, Science Reference Center used the EBSCOhost interface but is now a separate interface. Biography Reference Bank (one of the four available for selection) was formerly named Biography Reference Center, and along with a name change, it moved from a separate interface to the EBSCOhost interface. The patron site is live and searchable. https://swanlibraries.net/articles-databases/databases/ Article Search is also live with new selections. We've scheduled a SWAN EBSCO Statistics Training for October 7, 2020. In this training, we'll go over how to pull and read COUNTER 5 reports. You can find it on L2, and there is no registration necessary. https://www.librarylearning.info/events/?eventID=31660 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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from IHSL: The Library's Illustrate Guide to Pandemic Tub Handling Procedures

by Dawne Tortorella

Many have asked for a flowchart to help explain handling of delivery bins and quarantine requirements from RAILS. The Illinois Heartland Library System has developed a flowchart which clearly illustrates procedures. See The Library's Illustrated Guide to Pandemic Tub Handling Procedures<https://illinoisheartland.org/content/article/librarys-illustrated-guide-pa…> - and thank you to our friends at Heartland for sharing this resource! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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Manage Hold Shelf Wizard replaces Clean Hold Shelf Report

by Dawne Tortorella

Starting immediately, a new process for managing items on the hold shelf has been implemented. Please see the news post, Manage Hold Shelf Wizard replaces Clean Hold Shelf Report<https://support.swanlibraries.net/news/2020-07/77033> and review the documentation outlined under Manage Hold Shelf Wizard<https://support.swanlibraries.net/news/2020-07/77033> on the SWAN support site. Some libraries have been using this tool for some time as it was introduced with our last Symphony 3.6.2 upgrade in January, 2020. We will be sharing tips and uses at upcoming Circulation Advisory and Circulation Users meetings. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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*Resolved* EBSCO Alert

by Robin Hofstetter

Hello, The issue from this morning with the EBSCO databases has been resolved. Thank you for your patience. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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EBSCO Alert

by Robin Hofstetter

Hello, EBSCO sent an alert reporting a service issue for EBSCO links and EDS. I've added it to the Known Issues on the SWAN site. As soon as it is resolved, I'll send a notification via SWANcom. https://support.swanlibraries.net/node/77013 Service Issue Reported - "Potential Security Risk" notifications New incident: Identified EBSCO Customer Support has received reports of customers receiving "Potential Security Risk" errors when attempting to access EBSCO resources. Our engineering teams are currently aware of the cause of this issue and are working to resolve it. We will update this page when more information is available. Time posted Jul 13, 13:48 UTC Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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EBSCO Access Links

by Robin Hofstetter

Hello, Attached is a spreadsheet with the EBSCO links for those you selected for the EBSCO group purchase. You can find your library by scrolling across the tabs at the bottom. There are a handful of links that are not working yet. We've highlighted those in yellow. We are working with EBSCO to get these fixed and will let you know as soon as they are working. We've tested all of these remotely through Open Athens authentication. Inside the library, they should go directly to the database. If they are not, then please send a list of your library IP ranges in a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will need to confirm we have the correct IPs on file with EBSCO. We've also created a SWAN Patron Site. You can copy and paste the access links from there as well. This page isn't live yet because we want to confirm that all links are working before we enable it. You can find your library page by going to this link and inserting your three-letter library code in the highlighted space. https://swanlibraries.net/lib/xxx If you weren't able to attend the Group Purchase Meeting we had on Wednesday, you can find the recording on the Support Site. Here's the link. https://support.swanlibraries.net/tutorial/76697 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> rather than emailing me directly. I'm happy to answer your questions! Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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Resource Sharing - Flood Control

by Vickie Totton

We have been troubleshooting issues that arose from our return to Resource Sharing this week. Please see our Resource Sharing - Flood Control<https://support.swanlibraries.net/news/2020-07/76727> news article on the SWAN Support Site for important updates and instructions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

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*Resolved* Article Search Authentication Issues

by Robin Hofstetter

Good morning, The Article Search authentication issues are resolved. Thank you for your patience as we worked through the issue. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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EBSCO access links

by Robin Hofstetter

Hello, We do not have all of the access links for our EBSCO Group Purchase from EBSCO. They are working on the remaining set. Once we have the complete order and we've tested them, we will send them out to you. I'm sorry about the time this is taking. Please join us today at 1:00 PM for an EBSCO Group Purchase Update. You can register on L2. https://www.librarylearning.info/events/?eventID=31583 Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

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Article Search Authentication Issues

by Tara Wood

Good morning member libraries, We have posted a known issue to the SWAN Support Site regarding authentication issues with Article Search. These issues do not affect direct links to your databases from your library websites. You can follow the progress of this issue on the support site, and we will send out a notification when the issue is resolved. https://support.swanlibraries.net/node/76651 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

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*Resolved* Symphony/WorkFlows Brief Outage 7/8

by Steven Schlewitt

The circ map policy issues have been resolved and the Symphony/WorkFlows server is again available. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 8, 2020 8:51 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Symphony/WorkFlows Brief Outage 7/8 SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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Symphony/WorkFlows Brief Outage 7/8

by Steven Schlewitt

SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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Enterprise intermittent issues

by Rudy Host

SWAN Member Library Staff, SirsiDynix is experiencing some issues with the server that SWAN's Enterprise instance is running on. They are working on identifying the cause of the issue and we may have brief disruptions in service as they work on troubleshooting. Thank you for your patience as SirsiDynix works to resolve the issue. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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Brief WorkFlows Outage on 7/2

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We had a brief outage of our VPN service around 3pm causing all library tunnels to reconnect. Most reestablished their connections quickly, but you likely lost your connection to WorkFlows. If that's the case, please restart your WorkFlows client and attempt to log back in. The VPN may take up to 10 minutes to reestablish completely. If it seems to take much longer than 10 minutes, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We apologize for the inconvenience and thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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Resolved: BLUEcloud Analytics Outage on 7/1

by Helen Pinder

Update, the BLUEcloud Analytics deployment issue has been resolved and customers should be able to access the environments as normal. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 1, 2020 8:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage on 7/1 SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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BLUEcloud Analytics Outage on 7/1

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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UPDATE: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, Our long-running overnight processing has concluded successfully. You may now resume normal operations in WorkFlows. Please note that we are behind in our normal report schedule, so it may take some time for any new reports to run. We do not expect that you will see any errors, but please continue to report any that you encounter by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience and understanding. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Rudy Host Sent: Tuesday, June 30, 2020 7:21 AM To: swancom(a)list.swanlibraries.net Subject: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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Phase 4 Reopening Updates

by Dawne Tortorella

Libraries are preparing to resume delivery, some will be restarting resource sharing, and others will be opening doors to the public in the upcoming weeks. In order for us to be prepared to help you, we ask that you review the following: 1. Visit the COVID-19 Home Page<https://support.swanlibraries.net/covid-19> and review the new information posted on 6/25/20 * Verify reopening details<https://support.swanlibraries.net/node/75665> - submit a support ticket for changes * Opt-in for the date you would like to resume pick-up notices<https://support.swanlibraries.net/forms/75250> 2. Review today's news post on Holds Management - Return to Service<https://support.swanlibraries.net/news/2020-06/75723> - we want to make sure we are supporting each other in local timelines for return to service We will work with you through our ticketing system on your plans for reopening to the public. When you open your doors, the system is ready to checkout material to patrons. There may be configurations to reset and review, collections to unshadow, and other actions you wish to take. We will work with you to facilitate those changes both before and after your doors open. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

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Planned Enterprise Server Maintenance/Downtime on June 30th at 3AM

by Steven Schlewitt

SWAN Member Library Staff, Please be aware, SirsiDynix will be performing planned maintenance of the Enterprise catalog server on Tuesday, June 30th at 3AM which will require downtime throughout the process. The maintenance is expected to take no longer than an hour, so the impact will be minimal. Should complications arise or any changes occur, we'll include updates on the news post<https://support.swanlibraries.net/news/2020-06/75664>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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EBSCO issues resolved

by Robin Hofstetter

Good morning, All issues with access to EBSCOhost research databases, EDS, and EBSCOadmin are now resolved. We apologize for the inconvenience. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

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EBSCO outage for EBSCOhost, EDS, and EBSCOadmin

by Robin Hofstetter

Hello, I posted a Known Issue<https://support.swanlibraries.net/node/75585> on the SWAN Support Site. EBSCOhost research databases, EDS, and EBSCOadmin, are currently down. We are following the status updates and will notify you when it has been resolved. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

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Custom Longoverdue Report Will Resume

by Vickie Totton

The Custom Longoverdue Report will resume this Friday, June 26. Please see the Custom Longoverdue Report news article<https://support.swanlibraries.net/news/2020-06/75509> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

1
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Onshelf Items with Holds wizard not populating

by Dave Pacin

SWAN Member Library Staff: Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/75278> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

1
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Ancestry Remote Access Extended through July

by Robin Hofstetter

Hello, ProQuest has extended remote access to Ancestry.com for current subscribers through the end of July. Our existing authentication will continue until ProQuest revokes remote access. You can follow the updates on the SWAN Support Site for Covid-19 Online Resources<https://support.swanlibraries.net/node/68548> or the ProQuest Support Site<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM> for up to date information. Please join the E-Resources Forum<https://forums.swanlibraries.net/> to stay informed on discussion topics. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

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EBSCO Group-Purchase Go Live July 8th

by Tara Wood

Good morning member libraries, The EBSCO Group Purchase is set to go live on July 8th. See the EBSCO update on the SWAN Support Site<https://support.swanlibraries.net/news/2020-06/75030> for information on promotional graphics, training resources, and updating your library websites with your new EBSCO database links: https://support.swanlibraries.net/news/2020-06/75030 We will also hold a member update on July 8th - register on L2: https://www.librarylearning.info/events/?eventID=31583 If you have any questions, email help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> help(a)swanlibraries.net

5 years, 3 months

1
0
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Onshelf Items with Holds Wizard Not Populating

by Dave Pacin

SWAN Member Library Staff- Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/74979> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

1
1
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IMPORTANT: RAILS Delivery - To Do and Clarification

by Dawne Tortorella

We've created a detailed news post to remind everyone to Be sure to notify RAILS re: Delivery<https://support.swanlibraries.net/news/2020-06/74789>. The post provides a checklist to follow. A return to delivery does not mean that SWAN's resource sharing has returned in full swing. We are still working on coordinating when and how to bring libraries back to full resource sharing capacity. But, in the meantime, delivery can and should resume if possible. This will faciliate the return of items to the owning library as material continues to be returned throughout the membership. RAILS must be notified to make your special deliveries June 17/18 & June 24/25, as well as resuming regular delivery. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

1
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COVID-19 Director Survey: Resuming Resource Sharing

by Dawne Tortorella

During our Fireside/Poolside Chat<https://support.swanlibraries.net/covid-19/fireside-chats> on Tuesday we had a discussion on when libraries would be able to return to full resource sharing system configurations. RAILS delivery will resume regular schedules, starting June 29th. Initially as delivery resumes, items will be returned to owning libraries. We need to determine when it is feasible to return to full resource sharing of items between SWAN libraries and we ask for your input. Please see the COVID-19 Director Survey: Resuming Resource Sharing news post<https://support.swanlibraries.net/news/2020-06/74719> and complete a short 2-question survey by Monday, June 22nd<https://fs8.formsite.com/SWANServices/resource-sharing/index.html>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

1
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Changes to Overdue Notices For COVID-19 Quarantine Period

by Michael Szarmach

SWAN has implemented changes to overdue notices to help in reducing the number of patron inquiries regarding recently returned material. Please click the link below to learn more: https://support.swanlibraries.net/news/2020-06/74641 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

1
0
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Acquisitions Users Meeting - June 11, 2020

by webmaster＠swanlibraries.net

5 years, 4 months

1
0
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SWAN Director's & Administrators' Quarterly Meeting Agenda & Packet for 6/4/20 Posted

by Aaron Skog

SWAN Member Libraries, The June Quarterly agenda and packet is posted for the meeting on Thursday, June 4th at 10 a.m. https://support.swanlibraries.net/sites/default/files/meeting/20_06_04/6691… This meeting will largely be an opportunity for library directors/administrators to network and hear from each other on the various stages of reopening. This will be an online meeting with cameras, chat, and the ability to share and ask each other questions. The GoToMeeting link is posted on the agenda. You can dial-in too if you do not have access to online video on Thursday-that number and access is posted at the bottom of the agenda. Stay safe and healthy everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Glenside, Roselle, Warrenville Approved for SWAN Membership

by Aaron Skog

SWAN Libraries- The voting remains open but the SWAN AP is calling the approval vote: 72 votes in favor of admitting the libraries, 0 against. Congratulations to the incoming new libraries and thank you to everyone who participated! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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ILL Users Group 6/3

by Dawne Tortorella

As many libraries begin curbside service and limited reopenings, it may be helpful for ILL staff to gather and discuss how COVID-19 has impacted your operations and what the immediate future might bring to interlibrary loan operations. Our quarterly ILL Users Group meeting is Wednesday, June 3rd, from 9:30-11. We will have open discussion and sharing on how our libraries are planning and reintroducing services. See L2 to register and access the GoToMeeting link. https://www.librarylearning.info/events/?eventID=30272 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Reminder: Approval Vote for Three Libraries Joining SWAN

by Aaron Skog

SWAN Library Directors & Administrators- The voting is still open for admitting 3 libraries-Glenside, Roselle, and Warrenville-for full membership in SWAN. Thank you for those 57 libraries who have participated in the vote. If you need details on these libraries and the SWAN Board recommendation, please read this news post: https://support.swanlibraries.net/news/2020-05/73542 I am starting to see a few repeat votes so here is the list of libraries who have voted. We need to reach 65 affirmative votes for this approval to move forward (and I can stop reminding you). Your Library: 1. Acorn Public Library District 2. Alsip-Merrionette Park Public Library District 3. Batavia Public Library District 4. Bedford Park Public Library District 5. Bellwood Public Library 6. Berkeley Public Library 7. Berwyn Public Library 8. Bloomingdale Public Library 9. Blue Island Public Library 10. Bridgeview Public Library 11. Brookfield Public Library 12. Calumet Park Public Library 13. Carol Stream Public Library 14. Chicago Ridge Public Library 15. Crete Public Library District 16. Dolton Public Library District 17. Downers Grove Public Library 18. Evergreen Park Public Library 19. Flossmoor Public Library 20. Forest Park Public Library 21. Frankfort Public Library District 22. Franklin Park Public Library District 23. Geneva Public Library District 24. Glen Ellyn Public Library 25. Green Hills Public Library District 26. Harvey Public Library District 27. Indian Prairie Public Library District 28. Justice Public Library District 29. Kaneville Public Library District 30. Lansing Public Library 31. Lyons Public Library 32. Markham Public Library 33. Maywood Public Library District 34. Messenger Public Library of North Aurora 35. Midlothian Public Library 36. North Riverside Public Library District 37. Northlake Public Library District 38. Oak Brook Public Library 39. Oak Lawn Public Library 40. Oak Park Public Library 41. Palos Heights Public Library 42. Palos Park Public Library 43. Park Forest Public Library 44. Prairie Trails Public Library District 45. River Forest Public Library 46. Riverside Public Library 47. Schiller Park Public Library 48. South Holland Public Library 49. Summit Public Library District 50. Theosophical Society in America 51. Thomas Ford Memorial Library 52. Tinley Park Public Library 53. Town and Country Public Library District 54. West Chicago Public Library District 55. Westchester Public Library 56. Westmont Public Library 57. Wood Dale Public Library District Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Acquisitions Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

5 years, 4 months

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Cataloging Users meeting - June 4th, 2020

by webmaster＠swanlibraries.net

5 years, 4 months

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COVID-19: May 29 Member Update

by Dawne Tortorella

As shared in the Fireside Chat on Tuesday, May 26th, autorenewal, courtesy, and overdue notices to patrons will resume on Monday, June 1st. Today's news post<https://support.swanlibraries.net/news/2020-05/73777> provides details for extending due dates for libraries not yet open. We know next week will be very busy for libraries. SWAN staff will be working to respond to support tickets and assist. Please remember to submit requests to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Curbside Communicator Reminders

by Dawne Tortorella

As many are starting and ramping up speed with curbside service, we wanted to provide some reminders on using the tool. Our news post Using Unique Curbside Communicator - Must Be Online to Receive<https://support.swanlibraries.net/news/2020-05/73699> provides tips and reminders. Be sure to let us know if you are having any problems via support ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Online Voting Open for Admitting Glenside, Roselle, and Warrenville Public Library Districts

by Aaron Skog

SWAN Library Directors & Administrators- The online voting to admit three libraries Glenside, Roselle, and Warrenville to join SWAN is now open. The SWAN news post below has a link to the impact study and SWAN Board recommendation. https://support.swanlibraries.net/news/2020-05/73542 The approval requires 65 libraries (2/3 full members) to admit the libraries. I will provide an update to everyone at the Thursday, June 4th SWAN Quarterly meeting which will be held online (agenda not posted yet). Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Reminder: Fireside Chat 5/26 at 11:00 a.m.

by Aaron Skog

SWAN Libraries-- Just a reminder to please register for SWAN Fireside Chat today 5/26/2020 on May 26, 2020 11:00 AM: https://attendee.gotowebinar.com/register/5870275395376368912 After registering, you will receive a confirmation email containing information about joining the webinar. For those of you that registered in GoToWebinar in advance you would have received an automated email reminder. You can disregard this reminder. 😊 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

5 years, 4 months

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COVID-19: May 19 - Join us in the Fireside Chat

by Dawne Tortorella

Please join us for our weekly Fireside Chat today, Tuesday at 11. Register via GoToWebinar<https://attendee.gotowebinar.com/register/3728132075348357903> to join. Our members-only Curbside Planning page<https://support.swanlibraries.net/documentation/72662> organizes all work order request forms to help us coordinate services as you reopen. SWAN is ready to take your PPE orders for contactless pick-up<https://fs8.formsite.com/SWANServices/PPEorder/index.html>. Ginny is coordinating pick-up at SWAN headquarters on Tuesday and Thursday afternoons. As always, if we miss a step or your plans change, reach out via our ticketing system. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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SWAN PPE Online Ordering Now Live

by Aaron Skog

SWAN Library Directors & Administrators- The ability to order some PPE supplies from SWAN is now available online. The order form is now posted for our stock of face shields, masks, gloves, 1 gallon sanitizer, and hand gel. SWAN's PPE page (requires membership login): https://support.swanlibraries.net/documentation/71395 These are for curbside pick up only at SWAN headquarters Tuesdays and Thursdays 12-3pm. You will arrange the pick up date and time within the online order form. This will be contactless pickup-you arrive at the SWAN headquarters foyer and Ginny Blake will have the packed up order waiting for you! There is no mark-up on the pricing-this is volume discounted orders we are breaking down into smaller quantities for you. The library will be invoiced by SWAN in a few weeks for items ordered and picked up. Pricing is listed within the online order form. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Planned Enterprise Server Maintenance/Downtime on May 26th at 3AM

by Steven Schlewitt

SWAN Member Library Staff, Please be aware, SirsiDynix will be performing planned maintenance of the Enterprise catalog server on Tuesday, May 26th at 3AM, which will require downtime throughout the process. The maintenance is expected to take no longer than an hour, so the impact will be minimal. Should complications arise or any changes occur, we'll include updates on the news post<https://support.swanlibraries.net/news/2020-05/72598>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 4 months

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SWAN Fireside Chat today at 11 - Register at GoToWebinar

by Dawne Tortorella

Please verify that you have registered for the Fireside Chat using the new GoToWebinar registration link. We have moved these session to accommodate the increased attendance. The L2 event has the updated registration link. https://attendee.gotowebinar.com/register/7506123297483245071 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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COVID-19: May 11 Member Update

by Dawne Tortorella

We hope you will join us Tuesday at 11:00 AM for our next Fireside Chat. This session will be hosted in GoToWebinar<https://attendee.gotowebinar.com/register/7506123297483245071>; registration is required to receive a personal login link to the session. Discussion will include sharing curbside service experience, implementation of Unique's Curbside Communicator, and preparing staff to be safe as your library considers limited service and staff functions within your building. Procedures for requesting PPE, procured by SWAN for our members, will be shared. We will also be using a curbside pick-up model with member libraries for these orders. Previous Fireside Chat session recordings, presentations, and chat or Q&A logs are available from the Fireside Chat<https://support.swanlibraries.net/covid-19/fireside-chats> page within our COVID-19<https://support.swanlibraries.net/covid-19> resources. Our COVID-19 pages have been expanded to include Curbside Communicator<https://support.swanlibraries.net/documentation/72168> information, as well as resources shared by Blue Island Public Library and Evergreen Park Public Library who start curbside this week. If you would like to share your plans, local media, or resources, include in a support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. If your library would like to extend due dates, please complete the webform linked in our COVID-19: Due Date Extension Webform<https://support.swanlibraries.net/news/2020-05/72338>. These requests will be processed as received. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 4 months

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Curbside Communicator from Unique provided by SWAN

by Aaron Skog

Hi everyone, I shared at the SWAN fireside chat on Tuesday that we were considering Curbside Communicator from Unique Management. Today I approved an agreement with Unique to provide this to all member libraries that would like to use it for your planned curbside. SWAN will fund this for any member library that opts-in. Read more on the news post below: https://support.swanlibraries.net/news/2020-05/72009 We will have more details on the service, how it will work for SWAN member libraries, and when you will get it. There will be more to share next week Tuesday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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COVID-19: May 4th Member Update

by Dawne Tortorella

Today's News Post https://support.swanlibraries.net/news/2020-05/71795 shares new login and registration for our Fireside Chat tomorrow on May 5th<http://attendee.gotowebinar.com/register/2511956766068589583>. We reached our capacity in GoToMeeting last week, so we will be hosting tomorrow's Fireside Chat in GoToWebinar. Catch up with today's news and we look forward to seeing you online tomorrow. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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SWAN Fireside 11am Tuesday 5/5 - Note Meeting Link & Registration

by Aaron Skog

SWAN Libraries- This morning's fireside chat is at 11 a.m. and we will use our new GoToWebinar platform which will allow expanded participation. This will replace the GoToMeeting at least for the firesides. The biggest difference is to register via the link in advance to get the meeting invite with telephone and online information. Fireside 5/5 11 a.m. link https://attendee.gotowebinar.com/register/2511956766068589583 I will be sending a message to those of you who registered for the fireside in the L2 event, so apologies in advance for any double notification that occurs. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 5 months

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