- SWANcom - swanlibraries.net

Resolved: BLUEcloud Analytics - Now Available

by Dawne Tortorella

BLUEcloud Analytics is now available for running reports. Scheduled reports have been delivered. See Known Issues<https://support.swanlibraries.net/node/83110> for full details on this issue over the weekend. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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BLUEcloud Analytics Upgrade - Not Complete

by webmaster＠swanlibraries.net

4 years, 10 months

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*Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 10 months

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COVID Closings - SWAN Update

by Dawne Tortorella

We are monitoring tickets as they come in this weekend. Many libraries are moving to a curbside model starting Monday. Rest assured that if your library is moving to curbside only service, the system is set to support that now - no immediate changes are required in the system. We will respond to tickets requesting change to curbside only service on Monday. If your library is closing all physical access, including curbside service, we will respond this weekend as tickets are reviewed. Please update SWAN on any change in status. We will update the Library Services Status<https://support.swanlibraries.net/members/library-services-status> page, based on your submission of the Library Status Update & Services Request Form<https://fs8.formsite.com/SWANServices/yzt7btkgmo/index.html?1595018812906>.

4 years, 10 months

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COVID Closure/Changes in Service

by webmaster＠swanlibraries.net

4 years, 10 months

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Serial Call Numbers Change - Date Range

by webmaster＠swanlibraries.net

4 years, 10 months

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New Mitigations - SWAN Community Forums Discussion

by Aaron Skog

SWAN Member Library Directors, Administrators, Managers- I am interested in hearing from you under the COVID-19 > New Mitigations topic posted in the SWAN Community Forums. https://forums.swanlibraries.net/t/new-mitigations/<https://forums.swanlibraries.net/t/new-mitigations/742?u=swan-aaron> There will also be opportunities for SWAN libraries to network at the November 17th Fireside chat and the December 3rd Administrators & Directors Quarterly meeting. Your participation in the online forums, however, is a big help with our understanding any change in library service you are planning. If you have not joined the forums yet, you can read about them on SWAN Support: https://support.swanlibraries.net/node/71843 (login required) Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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Book Club Users Group Meeting tomorrow

by Helen Pinder

[SWAN Library Services] ________________________________ Book Club Users meeting - November 11th, 2020<https://support.swanlibraries.net/meeting/81232> The agenda<https://support.swanlibraries.net/sites/default/files/meeting/20_10_01/6688…> for the November 11th GoToMeeting is available. No registration is necessary. Please join the meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/597955805 You can also dial in using your phone. (For supported devices, tap a one-touch number below to join instantly.) United States: +1 (872) 240-3311 - One-touch: tel:+18722403311,,597955805# Access Code: 597-955-805 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/597955805

4 years, 10 months

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Cataloging Advisory Call for Membership

by webmaster＠swanlibraries.net

4 years, 10 months

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*Reminder* Unique Curbside Communicator Upgrade on Sunday, 11/8/2018

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the scheduled upgrade<https://support.swanlibraries.net/news/2020-10/82102> for Unique's Curbside Communicator on Sunday evening. To add some clarification, you will be receiving a new default password to your designated account email address from Unique's automated system. You can expect those password emails late Sunday night into early Monday morning. After logging in the first time with the new password, please change the password immediately. SWAN and Unique staff will be available to assist should you encounter any issues on Monday morning, so please don't hesitate to reach out to either group. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, October 30, 2020 3:38 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: Unique Curbside Communicator Upgrade on Sunday, 11/8/2018 SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/82102> with details regarding Unique's upcoming upgrade to the Curbside Communicator tool. This upgrade is scheduled after 6:00 p.m. on Sunday, November 8th, and the new version will be live by Monday morning, November 9th. Following completion of the upgrade, your library will need to use a new URL for the admin tool along with a new password, which we'll be sending to you directly. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 11 months

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Sign Up for the Aspen Pilot Project

by Tara Wood

SWAN is excited to announce that we will begin a pilot phase of the Aspen Discovery platform, beginning December 2020 and running through May 2021. This is an opportunity for your library to have a voice in decisions on the future of our library catalog. Learn more and apply to be a pilot library on the SWAN support site.<https://support.swanlibraries.net/news/2020-11/81966> SWAN will select 5-7 applicants to participate in the pilot. Apply by Thursday, November 19th for full consideration. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Reminder: *Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder - we will be experiencing an outage overnight tonight for our Web Services upgrade. Please be sure to check the news post<https://support.swanlibraries.net/news/2020-10/81699> for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, October 16, 2020 8:47 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/81699> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on November 5th at 2AM, but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 11 months

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Circulation Advisory Voting

by Crystal Vela

Reminder! The Circulation Advisory election is now open. The head of Circulation should be the one to make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 6th at 5:00 PM, so please make all selections before then. https://fs8.formsite.com/SWANServices/election-circadv-2020/index.html Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Unique Curbside Communicator Upgrade on Sunday, 11/8/2018

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/82102> with details regarding Unique's upcoming upgrade to the Curbside Communicator tool. This upgrade is scheduled after 6:00 p.m. on Sunday, November 8th, and the new version will be live by Monday morning, November 9th. Following completion of the upgrade, your library will need to use a new URL for the admin tool along with a new password, which we'll be sending to you directly. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 11 months

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Online Courses Launched

by webmaster＠swanlibraries.net

4 years, 11 months

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October Quarterly Billing now available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The October (2020, Q3) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/102020%20October%202020%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making a payment. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Circulation Advisory Election

by Crystal Vela

The Circulation Advisory election is now open. The head of Circulation should be the one to make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 6th at 5:00 PM, so please make all selections before then. https://fs8.formsite.com/SWANServices/election-circadv-2020/index.html If you have any questions please let me know. Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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*Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/81699> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on November 5th at 2AM, but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 11 months

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Circulation Advisory Self Nominations

by Crystal Vela

Reminder---- The Circulation Advisory Group self-nomination form will close tomorrow Friday 16th, 2020 at the end of the day. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

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Circulation Advisory Self-Nomination Reminder

by Crystal Vela

Reminder---- The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 12 months

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Correcting Combo Pack records

by webmaster＠swanlibraries.net

4 years, 12 months

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Network/VPN Outage 10/7

by Steven Schlewitt

SWAN Member Library Staff - We're currently investigating notices of a widespread network/VPN outage across our libraries. This appears to be part of a larger outage, either with the Microsoft Azure platform which hosts our server environment or with a major internet service provider. As of 12pm, the outage appears to have subsided, lasting only a few minutes. Most libraries have been able to reconnect. If your library is still down, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We'll post any updates or continued outages to the Known Issue<https://support.swanlibraries.net/node/81461> on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 12 months

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SLUI 2020 - Monday October 12

by webmaster＠swanlibraries.net

4 years, 12 months

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SWAN Circulation Advisory Group Self-nominations

by Crystal Vela

The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 12 months

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Known Issue: Unique Curbside Communicator - SMS errors

by Ian Nosek

SWAN Library Member Libraries, We have been made aware of an SMS delivery issue within Unique's Curbside Communicator. Please see the known issue<https://support.swanlibraries.net/node/81161> on our Support Site for details and updates. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

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Cataloging Users meeting - October 1st, 2020

by webmaster＠swanlibraries.net

5 years

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Non SWAN Reciprocal Borrowers Resume Holds 9/17

by Dawne Tortorella

As outlined in Fireside/Poolside meetings through the summer, we are at the point where the vast majority of libraries have returned to resource sharing. For libraries that have enabled resource sharing, this will be extended to non-SWAN reciprocal borrowers starting Thursday, September 17th. See the News Post, Non SWAN Reciprocal Borrowers Resume Holds 09/17/2020<https://support.swanlibraries.net/news/2020-09/81059> for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Grace Periods Extended - 7 Days (to accommodate quarantine period)

by Dawne Tortorella

Grace periods have been extended from 0 days to 7 days, and 3 days to 8 days. This change is in effect today, September 16th. Change in grace period fine accrual does not impact fine-free circulation rules. For a complete explanation of this grace period extension, see the news post, Grace Period Update - 7 days<https://support.swanlibraries.net/news/2020-09/81046>. Libraries who have delayed return to pre-COVID circulation rules, due to fine accrual while items are in quarantine, may now consider this grace period extension when determining circulation policies for your library. As always, if you wish to review or change any policies, submit a support ticket and we will walk through your policies and adjust as needed. Additional reminder: Restarting hold notifications are still an opt-in. If you have not yet restarted those notifications and wish to, review your Library Services Status<https://support.swanlibraries.net/members/library-services-status> (see Active Notices column). Update any information through the Status Update & Services Request Form<https://fs8.formsite.com/SWANServices/yzt7btkgmo/index.html?1595018812906>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Nov 3rd Illinois Election Holiday

by Aaron Skog

SWAN Directors & Administrators- I would like to better understand your library's approach to the newly enacted Illinois election holiday on November 3rd. I created a topic in the SWAN Community Forums: https://forums.swanlibraries.net/t/nov-3rd-illinois-election-holiday/697 This is the directors-only portion of the forums, and we created director accounts earlier this year. If you need us to create your account or have questions, refer to the SWAN Support site page which can guide you: https://support.swanlibraries.net/node/71843 Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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SWAN Events & L2

by Dawne Tortorella

While the new L2 has launched, there are some capabilities not yet fully functional which SWAN relies on to manage events with our SWAN Support Site. Until these issues are resolved, please rely on the SWAN Support Site - Meetings & Documents<https://support.swanlibraries.net/meetings-trainings/meeting-documents> page for full information about events. See the full news post on L2 Status with SWAN Events<https://support.swanlibraries.net/news/2020-09/80883> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

5 years

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SWAN Quarterly Meeting Reminder - Register in Advance

by Aaron Skog

SWAN Administrators & Directors- Just a reminder that the SWAN Quarterly meeting will be held online today from 10am - 12 noon. Meeting packet: https://support.swanlibraries.net/sites/default/files/meeting/20_09_03/6691… You need to register in advance for this event-you will be sent the meeting link via GoToWebinar. https://register.gotowebinar.com/register/7953200119477753099 See you soon! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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Pickup Anywhere Resumes Wednesday, Sept. 9th

by webmaster＠swanlibraries.net

5 years, 1 month

1
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Gale Remote Access Issues with Athens

by Robin Hofstetter

SWAN Member Library Staff, Some Gale resources are landing on an error page 404 Not Found after logging in through Open Athens. We have tickets in with Gale and Athens. We created a Known Issue<https://support.swanlibraries.net/node/80355> on the support site and will update when more information is available. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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Duplicate Title wizard

by webmaster＠swanlibraries.net

5 years, 1 month

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SWAN 9/3 Quarterly Meeting & Quarantine Survey

by Aaron Skog

Hi Library Directors & Administrators- The meeting agenda and packet for Thursday's SWAN Administrators' and Directors' Quarterly meeting is now posted. This will be a "forward looking" event that will include a 30 minute overview of the SWAN Aspen Discovery project. https://support.swanlibraries.net/sites/default/files/meeting/20_09_03/6691… Register in advance with this link: https://register.gotowebinar.com/register/7953200119477753099 The recording of last Friday's Fireside is posted on the Support site under the "SWAN Members Fireside Chat - COVID-19" section under the August 28th date. We have posted the Q&A from the meeting as well. https://support.swanlibraries.net/meetings-trainings/meeting-documents Lastly, as we said we would do at the Friday meeting, we have a SWAN Quarantine Survey ready for you to fill out and share with us how your library is handling quarantining materials. We ask for only one submission per library. https://support.swanlibraries.net/news/2020-08/80223 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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Weeklies 2021

by webmaster＠swanlibraries.net

5 years, 1 month

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Special Fireside Chat - Friday, 8/28 11 AM

by Dawne Tortorella

Yesterday's announcement from RAILS regarding mandatory extension of quarantine to 7-day before delivery pick-up has led to some questions. Please join us for a special Fireside Chat tomorrow<https://register.gotowebinar.com/register/1148021390505387791>, Friday. Today's news post<https://support.swanlibraries.net/news/2020-08/79961> has additional information and links to resources. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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Planned BLUEcoud Maintenance September 16 at 10PM until 2AM

by Michael Szarmach

Please see our news post<https://support.swanlibraries.net/news/2020-08/79901> on information for SirsiDynix's upcoming scheduled maintenance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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Share your thoughts on material 7-day quarantine in the SWAN Community Forums

by Aaron Skog

Hi SWAN member library staff- I have a hot topic on a hot, humid August day in the SWAN community forums. Feel free to share your thoughts on today's RAILS recommendation to quarantine library material for 7-days. https://forums.swanlibraries.net/t/library-material-quarantine/615/2?u=swan… If you need to join the forums, we have a documentation page which explains how to join and how to set up notifications of new topics (or all updates). https://support.swanlibraries.net/node/71843 Stay cool! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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Update to Restick/Delivery Label Printer Hardware Recommendation

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're received news from our vendors and libraries that Epson has retired the TM-T88IV restick label printer. Please see our latest news post<https://support.swanlibraries.net/news/2020-08/79105> with recommendations for a replacement model. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 1 month

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Request for Library Invoice & Payment Preferences

by Aaron Skog

SWAN Member Library Directors & Administrators- SWAN has transitioned to a new accounting system and we would like to gather some contact information from you about your office/business manager and to see if you would prefer to have invoices sent via email as PDF or to pay SWAN invoices via ACH transfers. Take a look at our online preferences submission form and let us know! https://support.swanlibraries.net/news/2020-08/78628 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

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New Library Policies Added - All Clear

by Dawne Tortorella

The policy loading for our new libraries, Glenside (GSD), Roselle (ROD), and Warrenville (WVD) has completed. You may resume normal processing and log in as normal. While the data for our new libraries will not be loaded in production until November-December, you will notice policies associated with these agency codes. As always, if you notice any issues, please report immediately to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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Glenside, Roselle, and Warrenville - Migration Update/Policy Load

by webmaster＠swanlibraries.net

5 years, 2 months

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Bibliographic Services Request Forms

by webmaster＠swanlibraries.net

5 years, 2 months

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*Resolved* Error with Overnight Processing on 7/24 - Record Errors Possible

by Steven Schlewitt

SirsiDynix has resolved the issue and corrected 4,495 records that were in an error state. SWAN Bib Services staff have not encountered any further records in question, but we'll keep a watch throughout the day and report if any further significant issues occur via the Known Issue<https://support.swanlibraries.net/node/77751>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Friday, July 24, 2020 6:32 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Error with Overnight Processing on 7/24 - Record Errors Possible SWAN Member Library Staff, One of our critical overnight maintenance reports responsible for committing cataloged record changes to the database has terminated abnormally. We've submitted an urgent case with SirsiDynix support to investigate the issue further and determine what impact this may have on our daily processes. Please proceed to login and use WorkFlows normally, however cataloging functions and access to certain impacted records may result in "Heading not found" or "Keys need to be indexed" errors. Additionally, you may have trouble searching for certain records through WorkFlows. We'll update the Known Issue<https://support.swanlibraries.net/node/77751> on our support site as soon as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

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Error with Overnight Processing on 7/24 - Record Errors Possible

by Steven Schlewitt

SWAN Member Library Staff, One of our critical overnight maintenance reports responsible for committing cataloged record changes to the database has terminated abnormally. We've submitted an urgent case with SirsiDynix support to investigate the issue further and determine what impact this may have on our daily processes. Please proceed to login and use WorkFlows normally, however cataloging functions and access to certain impacted records may result in "Heading not found" or "Keys need to be indexed" errors. Additionally, you may have trouble searching for certain records through WorkFlows. We'll update the Known Issue<https://support.swanlibraries.net/node/77751> on our support site as soon as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

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SWAN Quarterly Billing Available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The July (2020, Q2) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/072020%20July%202020%20Quart…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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Email Issue with Symphony Server, 7/18-19

by Steven Schlewitt

SWAN Member Library Staff, Due to an unexpected system error, emails sent from the Symphony/WorkFlows server were not delivered to patrons or staff this Saturday or Sunday. This includes all emailed notices, reports, and receipts. We determined that the issue resulted from a misconfigured service following recent system updates. We have resolved the issue and the server has resumed sending all emails. However, we have been unable to resend emails that should have been delivered to patrons and staff throughout the weekend. We will continue to review options to capture these missed notices into Monday and will provide updates to the Known Issue<https://support.swanlibraries.net/node/77451> as they become available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

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New Genre Facet in Enterprise

by webmaster＠swanlibraries.net

5 years, 2 months

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