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Book Club Users meeting - March 10, 2021 Agenda

by Helen Pinder

Book Club Users meeting - March 10, 2021 Agenda The agenda <https://support.swanlibraries.net/sites/default/files/meeting/21_03_10/8182…> for the meeting on March 10 is available. No registration is necessary. Wednesday, March 10, 2021 - 9:30am to 11:30am GoToMeeting This gathering of SWAN Book Club Users will discuss programming, collection development, circulation practice, holds management, cataloging and all things book club! Creative solutions and methods of meeting demands for book discussion groups will be shared. Member experts, Lizzie Matkowski, Downers Grove Public Library and Lauren Maxwell, Geneva Public Library co-chair and lead this group. Book Club Users Please join my meeting from your computer, tablet or smartphone. https://www.gotomeet.me/SWANLibs/book-club-users You can also dial in using your phone. United States: +1 (408) 650-3123 Access Code: 742-954-717 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/742954717 Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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SWAN FY22 Budget e-Ballot reminder - deadline Friday, March 12th

by Aaron Skog

SWAN Library Directors & Administrators- I just sent out a reminder email from the MyDirectVote service that is hosting our e-ballot for the SWAN FY22 budget approval. This email went to the 59 representatives of 100 libraries that have not submitted an e-ballot yet. If you are not receiving the emails with your unique login ID and unique passcode, please click on the link below and look for the "Support" link. This will allow you to open a support request with MyDirectVote to gain access. SWAN does not have the passcodes to assist you. https://www.directvote.net/myDV15/Login.aspx?e=1430 The deadline to submit the e-ballot is Friday, March 12th at 11:59pm. Thank you to all that have participated thus far! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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Dr. Seuss Enterprises Decision to No Longer Publish 6 Titles - strategies news post

by Aaron Skog

SWAN Libraries, The recent news of the Dr Seuss Enterprises decision to no longer publish 6 titles has created a surge of interest in these 6 titles held within SWAN member libraries. We are experiencing a number of inquiries from library staff on how to recall titles sent out on ILL, or on ways to manage these titles in the short term while library leadership decides on the best approach (change to local holds only, change to local reference collection, etc.). We have some recommendations on various approaches within our Symphony ILS for you to consider. Please refer to the SWAN news post below: https://support.swanlibraries.net/news/2021-03/85340 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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*Resolved* EBSCO remote access unavailable

by Robin Hofstetter

The issue with EBSCO and Shibboleth has been resolved. We've closed the known issue. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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EBSCO remote access unavailable

by Robin Hofstetter

SWAN Member Library Staff: EBSCO has reported an issue with Shibboleth. Remote access to databases is temporarily unavailable. We've posted a Known Issue<https://support.swanlibraries.net/node/85339> to the SWAN support site and will provide updates as information becomes available. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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SWAN Support Ticket System Issues 2/24 - 3/2

by Steven Schlewitt

SWAN Member Library Staff: Due to an issue relating to an upcoming ticketing server migration, some SWAN tickets and replies submitted by you and your staff over the last week did not arrive in the SWAN ticketing system. We've identified around 70 tickets and replies that did not process correctly and we are currently working to restore them in our ticket system and review them. We've also corrected the issue that caused these tickets to be delayed. If you have submitted a ticket anytime over the last week, you may see a delayed reply from the SWAN support team. We sincerely apologize for this oversight and are working to respond to these missed tickets as quickly as possible. Additionally, all tickets submitted after our fix this morning are processing correctly, so please continue to email your support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> as usual. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 7 months

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SWAN Quarterly Meeting March 4, 2021 Agenda & Packet Posted & Budget E-ballot Update

by Aaron Skog

SWAN Library Directors & Administrators, The agenda and packet for the SWAN Quarterly meeting being held on Thursday, March 4, 2021 at 10 a.m. is now posted. This page also includes the final EBSCO database group purchase pricing for the 85 participating public libraries. The deadline to opt-out of the group purchase has passed, so we will now move on to approving the SWAN budget, membership fees, and EBSCO pricing. https://support.swanlibraries.net/meeting/82146 Details on how to attend that meeting are available from the page above-SWAN will be using GoToMeeting to host the event. The vote to approve the budget will be held electronically using the e-ballot system SWAN is providing. Those emails will go out separately via myDirectVote which is an independent electronic voting system. These emails go to the library director/administrator and are unique to those individuals. The e-ballot will be open for SWAN budget approval through March 12, 2021 11:59 p.m. If you do not receive an e-ballot by tomorrow, please contact me directly and I will be able to provide you the login information to you directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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EBSCO Year-2 Renewal: preliminary pricing with 86 libraries participating

by Aaron Skog

SWAN Library Directors & Administrators, Attached is the preliminary EBSCO group purchase pricing with 86 public libraries participating, with 9 electing to opt-out. Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using this form: https://support.swanlibraries.net/forms/80756 The deadline to opt-out is end of the day Sunday, February 28th. On Monday next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision. The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support: https://support.swanlibraries.net/meeting/84220 If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin at swalibraries.net or 630-326-7823. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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EBSCO Year-2 Renewal: preliminary pricing with 90 libraries participating

by Aaron Skog

SWAN Library Directors & Administrators, As promised, I am providing you preliminary pricing on the year-2 renewal of the EBSCO database group purchase. We have 90 public libraries participating, with 5 electing to opt-out. See the attached preliminary pricing to this email. Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using the form: https://support.swanlibraries.net/forms/80756 The deadline to opt-out is end of the day Sunday, February 28th. I will send out a second preliminary pricing on Friday this week should we have additional libraries opt-out, and then next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision. The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support: https://support.swanlibraries.net/meeting/84220 If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin(a)swalibraries.net<mailto:robin@swalibraries.net> or 630-326-7823. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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*Resolved* SWAN Network Outage on Sunday 2/21

by Steven Schlewitt

SWAN Member Library Staff: This morning around 11:15AM, we experienced an outage of the SWAN VPN network. During this outage, WorkFlows was not accessible. As of 11:30AM, we have resolved the issue and all VPN tunnels are back online. If your library continues to experience issues accessing WorkFlows, please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> and call our emergency support at 844-SWANLIB (844-792-6542). We'll continue to monitor the situation throughout the day and will post any additional information to the Known Issue<https://support.swanlibraries.net/node/85240>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 7 months

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EBSCO year-2 renewal opt-out approved: opt-out form now open

by Aaron Skog

SWAN Library Directors & Administrators- The vote completed at the end of the day yesterday with an approval for allowing the year-2 EBSCO database group purchase with an option for libraries to op-out. We will now move forward with libraries officially opting out of the EBSCO database group purchase. The online form below is for libraries that wish to opt-out. This form will need to be completed by end of day February 28th. Those public libraries that do not op-out will be automatically included in the year-2 renewal. Opt-out form (Support site login required): https://support.swanlibraries.net/forms/80756 I will post revised EBSCO pricing on Monday, February 22nd and then again on Friday, February 26th. The final EBSCO pricing will be posted on Monday, March 1st. I will do my best to try to make the SWAN EBSCO pricing clear for those that need to see the amount for your library in order to make a decision. I have attached the vote reports to this email. Thanks for participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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BLUEcloud Analytics Outage on 2/17

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the BLUEcloud Analytics service, affecting logins to the service and possibly some scheduled email reports. We've added a Known Issue<https://support.swanlibraries.net/node/85195> for the outage and will provide updates as information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 7 months

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Electronic Ballot for EBSCO Year-2 Renewal

by Aaron Skog

SWAN Library Directors & Administrators- Your electronic ballot is now ready and will be sent to your individual email accounts with unique logins and passwords contained in that email. SWAN is using myDirectVote which is a platform designed for secure online voting. Your votes will be collected and tabulated, and those individual votes will be publicly posted after the ballot is closed. This will ensure Illinois OMA compliance. For those that would like to review the information pertaining to the renewal, please refer to the Committee of the Whole meeting archive of January 12, 2021: https://support.swanlibraries.net/meeting/84220 This ballot will be open for 1 week, closing midnight Monday, February 15th. There will be one email ballot reminder from the myDirectVote. If you have questions about the ballot process and/or do not receive the email in the next 48 hours, please contact me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

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SWAN Committee of the Whole Meeting - Feb 9th Meeting Packet Posted

by Aaron Skog

SWAN Directors & Administrators - The agenda and packet for this Committee of the Whole (COW) meeting is posted. This online membership meeting is to review next year's SWAN budget, membership fees, and reserves. You can review the budget documents online and/or register for the online meeting via the link to SWAN Support below. You must register in advance. https://support.swanlibraries.net/meeting/84221 If you have any questions, please feel free to reach out to me directly! The COW meeting will be recorded and posted the following day. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

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Lynda.com Migration to LinkedIn Learning

by Steven Schlewitt

Lynda.com/LinkedIn Learning Subscribers: Please see our latest news post<https://support.swanlibraries.net/news/2021-01/84892> regarding the upcoming Lynda.com migration to LinkedIn Learning. If you subscribe to the Lynda.com service, this news post provides details on how to obtain the SWAN credentials necessary to complete the migration process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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Cataloging Users meeting - Feb 4, 2021 Agenda

by webmaster＠swanlibraries.net

4 years, 8 months

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*New Time* Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m.

by Steven Schlewitt

SWAN Member Library Staff: Please note the new time. This outage has been rescheduled to 11:00 p.m. on Wed, Jan 27th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, January 20, 2021 11:27 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Planned Enterprise Server Maintenance/Downtime on May 26th at 3AM ________________________________ Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m. Added by Steven Schlewitt (05/14/2020 - 13:34) , last updated by Steven Schlewitt (05/14/2020 - 13:37) SirsiDynix will be performing planned maintenance on the Enterprise catalog server on Wednesday, January 27th at 11:00 p.m. This maintenance will require downtime throughout the process and is expected to take no longer than an hour, so the impact will be minimal. We'll be posting a banner to Enterprise one day prior to the outage to alert patrons. Unless complications arise, no further communication will be issued for this outage. ________________________________ Source URL (modified on 05/14/2020 - 13:37): https://support.swanlibraries.net/node/84785

4 years, 8 months

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*Resolved* Intermittent Web Services Outages on 1/22

by Steven Schlewitt

We believe the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain server stability and follow-up with EBSCO to troubleshoot further on Monday. We've created a new Known Issue<https://support.swanlibraries.net/node/84820> to track the outage of EBSCO Novelist. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, January 22, 2021 2:29 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent Web Services Outages on 1/22 SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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Intermittent Web Services Outages on 1/22

by Steven Schlewitt

SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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Quarterly Billing is now available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The January, 2021 (2020, Q4) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/012021%20January%202021%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making a payment. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

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Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

4 years, 8 months

1
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Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am

by webmaster＠swanlibraries.net

4 years, 8 months

1
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*Resolved* SWAN Phone Notice Dialer (SVA) Outage on 1/14 & 1/15

by Steven Schlewitt

SWAN's Phone Notice Dialer service has been restored and is currently calling patrons regarding today's holds and overdue materials. If you encounter any further issues with the service, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience as we worked through this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Friday, January 15, 2021 4:51 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14 We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Thursday, January 14, 2021 5:45 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Vickie Totton

We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 14, 2021 5:45 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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SWAN Committee of the Whole Meeting - EBSCO Year-2 meeting recording now available

by Aaron Skog

SWAN Library Directors & Administrators- The recording for this morning's membership meeting is now available for viewing, along with the questions from session attendees. https://support.swanlibraries.net/meeting/84220 The vote on the year-2 renewal is not quite ready yet, but we will make sure to alert everyone as to the next steps via SWANcom and the SWAN e-newsletter. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

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February 9th Committee of the Whole Budget Meeting - Please Register

by Aaron Skog

SWAN Directors & Administrators- There will be a membership meeting on the budget and membership fees for fiscal year 2022 which starts July 1, 2021. This Tuesday, February 9th meeting will be held online from 10 - 12 noon and will include a presentation of the draft budget for approval at the March 4th SWAN Quarterly meeting. Please register for SWAN Committee of the Whole - SWAN Budget Meeting on Feb 9, 2021 10:00 AM CST at: https://attendee.gotowebinar.com/register/5535146455203225101 After registering, you will receive a confirmation email containing information about joining the webinar. We will have the meeting agenda and budget packet posted the week prior. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Committee of the Whole Meeting Tues 1/12 Agenda and Packet Posted - Please Register

by Aaron Skog

SWAN Directors & Administrators- The meeting agenda and packet for the January 12 10am - 12 noon is now posted. This meeting will review the upcoming renewal of the EBSCO database group-purchase. The packet contains two documents outlining the renewal options, and a second document showing the database usage overall for the 92 public libraries. https://support.swanlibraries.net/sites/default/files/meeting/21_01_12/8422… The SWAN Board decided to hold this meeting to review the EBSCO year-2 renewal. We announced the date of the Committee of the Whole Meeting after its regular December meeting via the December 22nd SWAN newsletter. As noted at the December 3rd Quarterly meeting and within the SWAN Community Directors Forum, some library directors have expressed a year-2 renewal of the EBSCO group purchase with the option for libraries to opt-out. The meeting packet documents outline what that option means for the shared group purchase cost. This will be a membership decision with a vote, as it was last year in March. For those that wish to attend, this meeting will be hosted online via the SWAN GoToWebinar platform. You will need to register in advance: https://attendee.gotowebinar.com/register/5407912069148381453 This meeting will be recorded and posted for those unable to attend. I would also encourage use of the Directors Forum under the topic started about EBSCO Group Purchase: https://forums.swanlibraries.net/ Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Resolved: BLUEcloud Mobile indexing issues

by Tara Wood

A reindex appears to have resolved the BLUEcloud Mobile and BLUEcloud staff indexing issues. If you notice any further issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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BLUEcloud Mobile indexing issues

by Tara Wood

The BLUEcloud Mobile app is not returning results for many items. We're working with SirsiDynix to investigate. We will send another swancom when the issues is resolved, and we will continue to update the known issue here: https://support.swanlibraries.net/node/84380 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Brief Enterprise Outage 12/26 3:15 PM

by Dawne Tortorella

We received notification from 2 libraries that they experienced a brief Enterprise outage on 12/26 at approximately 3:15 PM. The catalog is back up and we will be monitoring the situation. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Incorrect use of the |z analytic causing hold problems

by webmaster＠swanlibraries.net

4 years, 9 months

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Annual Patron Record Purge - Delayed (until libraries are fully open)

by webmaster＠swanlibraries.net

4 years, 9 months

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*Resolved 12/16* Google outage leading to bounced emails

by Steven Schlewitt

SWAN Member Library Staff: GMAIL service outages affected email bounces from Monday, 12/14 through Wednesday, 12/16. Those bounces should be ignored and have been resolved in our email system, so they will not repeat and patrons with those addresses will continue to receive notices as expected. Bounces from Thursday, 12/17 and on should be considered legitimate bounces and should be handled normally. Should there be any news on this matter, we will update the Known Issue<https://support.swanlibraries.net/node/84182> accordingly. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dave Pacin Sent: Tuesday, December 15, 2020 8:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Google outage leading to bounced emails SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

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ILLINET Traffic Survey (FY20)

by webmaster＠swanlibraries.net

4 years, 9 months

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Retirement of SWANTech and SWANCirc Email Lists - Dec 31 2020

by webmaster＠swanlibraries.net

4 years, 9 months

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Ancestry.com Library Edition Remote Access

by Robin Hofstetter

Hello, If you are a subscriber of Ancestry Library Edition, ProQuest has extended the temporary remote access until the end of March 2021. You can follow along with the ProQuest support article<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM>. We've added Ancestry to the Open Athens resource dashboard for all SWAN libraries currently using the SWAN URL method. Please replace this link https://swanlibraries.net/ancestry/ with this link https://go.openathens.net/redirector/swanlibraries.net?url=https://ancestry…<https://urldefense.com/v3/__https:/go.openathens.net/redirector/swanlibrari…> The Athens link will benefit patrons by acting as a single sign-on with the other resources on your page. If you have any questions, please let us know by sending a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Google outage leading to bounced emails

by Dave Pacin

SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

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*Resolved* Issues with Enterprise eRC Collections

by Robin Hofstetter

Hello, eRC (eResource Central) collections in Enterprise are correct now after a full manual sync. We have closed the known issue on the support site and removed the Enterprise banner. Thank you for your patience. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Issues with Enterprise eRC Collections

by Tara Wood

Good morning member libraries, eRC (eResource Central) collections in Enterprise are not syncing properly after a recent update. We have posted an Enterprise banner instructing patrons to visit the library website to access eBooks directly through the eBook vendor website. You can follow the known issue: https://support.swanlibraries.net/node/83828 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

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Welcome Glenside, Roselle, and Warrenville! 100 Libraries Strong

by webmaster＠swanlibraries.net

4 years, 10 months

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*Concluded Successfully - Resume Work ONLINE for Dec 6th* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

Our scheduled database maintenance has concluded successfully! All impacted services are back online and available for use. Please login to WorkFlows normally at your earliest convenience and begin work ONLINE Sunday 12/6. Offline is no longer needed. Our normal report schedule will also resume Sunday morning. We will attempt to process offline transactions periodically throughout Sunday, but you can expect that all offline transactions uploaded will be processed during the Sunday evening maintenance, meaning transactions processed Saturday will be reflected by Monday morning. Thank you for your patience throughout the process. Please let us know if you have any questions or encounter any issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt <steven(a)swanlibraries.net> Sent: Saturday, December 5, 2020 1:40 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Rebuild Has Started - Please Use Offline* SWAN100 Scheduled Downtime, Dec. 5th and 6th Importance: High Our scheduled database rebuild has begun! The rebuild will extend throughout the day today (Saturday) and into Sunday. You will need to run WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news post for the latest updates on the rebuild process and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, December 2, 2020 10:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 10 months

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*Rebuild Has Started - Please Use Offline* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

Our scheduled database rebuild has begun! The rebuild will extend throughout the day today (Saturday) and into Sunday. You will need to run WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news post for the latest updates on the rebuild process and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, December 2, 2020 10:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 10 months

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SWAN Support Site - Available

by Dawne Tortorella

The SWAN Support Site<https://support.swanlibraries.net/> is now available. If you are experiencing any problems, please clear your browser cache. We will continue to monitor the site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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SWAN Support Site Outage on 12/2/2020

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site<support.swanlibraries.net>, which is hosted alongside RAILS servers. We're working with RAILS to investigate the issue and hope to have more information soon. No other SWAN servers have been impacted by this outage. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 10 months

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*Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th

by Steven Schlewitt

Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 10 months

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*Resolved* Overnight processing delayed

by Steven Schlewitt

Critical overnight reports have concluded. Please resume cataloging and processing materials as usual. The WorkFlows report queue will be further delayed as morning reports catch up, so you should anticipate some delays. Additionally, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> should you encounter any items displaying errors such as "hatwrapper exception" or "locked record". Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dawne Tortorella Sent: Tuesday, December 1, 2020 8:05 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight processing delayed The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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Overnight processing delayed

by Dawne Tortorella

The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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SWAN 12/3 Quarterly Meeting Packet Posted

by Aaron Skog

Hi Library Directors & Administrators- The meeting packet for Thursday's SWAN Administrators' and Directors' Quarterly meeting is now posted. The meeting packet is 12 pages and includes a written report on the libraries joining SWAN (the "SWAN100" project), the completed financial audit, and the planning for next year's budget. We will also provide an update on our library's COVID-19 response, Aspen Discovery, the SWAN100 project, and the EBSCO group-purchase renewal. This meeting will be recorded and posted for later viewing. Meeting packet: https://support.swanlibraries.net/meeting/82139 Please register in advance for the online GoToWebinar meeting with this link: https://attendee.gotowebinar.com/register/7229845713217922061 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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New Library Service Status Map

by Tara Wood

Good afternoon, SWAN has developed a map of library service statuses so you can see the services your neighboring libraries offer at-a-glance. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2020-11/83196 We hope this tool will be useful for you! If you have any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

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