A number of errors have been reported regarding the pull list. We have taken steps to correct them, and will rerun the list as soon as possible. However, our data loader is currently making corrections to some holds information, so we need to wait for that process to complete. We will send a SWANcom when the pull list has been refreshed with corrected information.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
In order to facilitate configuration changes that will take place throughout the day, we are scheduling system restarts at 11 AM and 4 PM. At those times, all workstations will briefly lose their connections to Workflows. Each outage should be momentary-users may log back in after closing and reopening Workflows when prompted.
Ideally, these will be the only restarts during operating hours today. However, if any critical issues are discovered, we may need to change the schedule. We will alert staff to any changes to this plan via SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
The pick list is now available in Onshelf Items Wizard. You may access your library's list of holds to be filled using the wizard.
Please refer to documentation available at https://support.swanlibraries.net/system/files/Members%20Only/Circulation/O… for assistance.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
The connection has been restored. You may log back in to Workflows.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Tuesday, April 14, 2015 8:19 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Brief Downtime: 8:20 AM
In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted.
Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted.
Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
SWAN Library staff:
The SWAN Symphony WorkFlows production server is now online and accessible. Please login at any time using your assigned WorkFlows logins.
If you encounter any issues, please contact our support desk at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you for your continued patience and support.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
All uploaded offline transactions have been processed. SWAN staff will examine the exceptions in the morning.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We verified uploaded offline files have been received. The SirsiDynix staff have begun processing the offline data.
Make sure to review Migration Memo #20 one last time:
https://support.swanlibraries.net/content/migration-memos
SWAN and SirsiDynix staff arrive 7AM Tuesday at Burr Ridge headquarters to evaluate situation and determine readiness for go-live on Symphony WorkFlows.
Upon arriving at the libraries on Tuesday morning, library staff should consult the SWAN support site and check for SWANcom updates.
https://support.swanlibraries.net/
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
When your library reports its offline upload, you can see it here:
https://support.swanlibraries.net/news/2015-04-13/offline-upload-report-one…
SWAN staff are available until at least 10 PM tonight. Please call 630-734-5153 or email help(a)swanlibraries.net for assistance.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
To all library staff:
The data load is largely complete. SWAN and SirsiDynix are working on resolving errors and finalizing configuration behind the scenes.
Libraries have already started closing and upload offline data by logging into the production server. As your library closes, please remember to upload the offline files and report back using this form: https://fs8.formsite.com/SWANServices/OfflineReport/index.html Once SWAN has received all of the offline files, SirsiDynix will begin processing them. They will process overnight.
SWAN staff are available until at least 10 PM tonight. Please call 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> for assistance.
Please watch SWANcom or support.swanlibraries.net for additional updates, and remember to wait for confirmation from SWAN tomorrow morning before attempting to circulate materials.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
To all library staff:
The data load is almost complete. All of the data has been loaded, and SirsiDynix is working on correcting expected errors and making some small adjustments. Today, SWAN and SirisDynix will finish configuration tasks, and do a backup of the system.
**This evening, libraries will need to upload their offline files at closing. **
To upload offline files, each workstation that used offline mode will need to log into the Symphony production server. To so do, reopen WorkFlows and, on the configuration screen, uncheck the "Operate in Offline mode" box unchecked and verify that the server you are connecting to is at IP Address 10.120.131.25 or api.in.swanlibraries.net. Log in with your Workflows production logins (available to directors at https://support.swanlibraries.net/content/workflows-production-server-login…)
Once logged in to Workflows, wait for a moment (our consultant suggests counting to ten), and then log out. This will need to be done on each computer that had any offline transactions. If, at your library, you access computers will multiple Windows logins, this process will need to done once under each login that used the computer.
**When you have completed logging into production on each computer, please send a report to SWAN using this short form: **
https://fs8.formsite.com/SWANServices/OfflineReport/index.html
Offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work….
Please direct non-urgent questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and contact SWAN at 630-734-5153 with questions needing immediate assistance. SWAN will be available until 10 PM to assist libraries staff.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel +++
I have attached three new documents regarding spine labels and pre-cat templates. I have also included three new/updated reports documents.
These documents can also be found on the SWAN support site:
https://support.swanlibraries.net/content/cataloging-training
Best regards,
Karen
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
To answer a few common questions about circulation using WorkFlows in offline mode, SWAN staff have created a FAQ page, accessible at the link below.
https://support.swanlibraries.net/content/migration-faq#offline
Remember - if you have any questions or run into any issues while using offline, SWAN support staff are in Burr Ridge and accessible at 630.734.5153 from 9-5 this Saturday and 11-5 on Sunday.
Alternatively, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Please be aware, the Encore discovery catalog (www.swanlibraries.net) has been disabled to prevent patron logins during our transition to the new SirsiDynix Symphony server. The swanlibraries.net website should now temporarily redirect to the Millennium classic catalog (catalog.swanlibraries.net) just for our days of offline. The Millennium classic catalog will remain accessible (excluding user logins) until go-live on April 14th.
On April 14th, our new SirsiDynix Enterprise catalog will become available to all libraries and patrons at the catalog.swanlibraries.net address!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel +++
Here we are our last day on Millennium. Member Services has a couple of gifts for you today, two new documents. These two documents are attached to the email and in addition both can be found on the SWAN website at: https://support.swanlibraries.net/content/circ-documentation .
The documents can be found towards the middle of the page in the More Help Guides area under Common Tasks - "How to Collect Bills that Migrated from III with a status of Replacement/Billed" and "Processing the OnShelf Items with Holds Report ". Enjoy and have a great weekend.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Library Directors & Information Technology Staff:
Please see the linked Migration Memo #19: "SIP2 and 3rd Party Vendor Integration", and route to your appropriate library and IT staff. The document is primarily to be used for reference by your designated technical staff. It details the actions to be taken by associated library vendors through the offline period and at go-live, and how your library might be affected during this transition.
https://support.swanlibraries.net/system/files/Members%20Only/Migration%20M…
If you have any questions about the document or encounter unexpected issues with your 3rd party vendor integration at any point in the process, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153.
Regards,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
We'll be going live on Symphony Workflows in just a few days. Please review Migration Memo #20 Go Live Preparation to review procedures for this weekend, as well as go live on Tuesday, April 14th.
For additional information on the migration, please see
* Migration Frequently Asked Questions: https://support.swanlibraries.net/content/migration-faq
* Migration Memo Archive: https://support.swanlibraries.net/content/migration-memos
Please direct questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for the fastest reply.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
+++ Please Route to appropriate personnel +++
Everyone -
As we approach migration weekend, I wanted to share some important news items regarding Circulation. The attached memo includes important information about updating your aliased email list to insure that you receive all your important SirsiDynix emailed reports. Included also is a list of links to new crib sheets and documentation on the SWAN website. You will find important news about CPL and Non-SWAN Reciprocal Borrowing and SirsiDynix Workflows. Reminders and updates on Circulation reports, Notice Preferences, Statistics, and Language Preferences complete the memo. If you should have any questions, please follow the instructions in the memo.
Thank you for all your cooperation over the past months. It is appreciated by all the SWAN staff.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries:
The attached memo is an update to Migration Memo #16: ProPay Update.
This is particularly important to the following libraries.
ProPay Not Activated: Results in Gateway Error to Patrons within Enterprise
1. Calumet City
2. Downers Grove
3. Harvey Public
4. Northlake
5. Oak Park
6. Richton Park
7. Stickney
8. Summit
9. Thornton Public
10. William Leonard
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
+++ Please Route to Appropriate Personnel +++
Hi everyone,
During the final data load, any existing slashes will be stripped from all call numbers in order to support call number browsing in Symphony WorkFlows.
Effective immediately at go-live: call numbers should not contain any pipes, subfields or slashes with the exception of
subfield |Z that will store volume information.
SWAN Symphony Cataloging documents are posted here https://support.swanlibraries.net/content/cataloging-training. These may be viewed by logging in to the support site.
Please contact me with any questions.
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
To All Library Staff:
Migration Memo #17 is an outline of how SWAN will support you and the communication protocol to follow. SWAN has expanded support to libraries starting Saturday April 11 through Sunday April 19. Details on how to contact SWAN for support and how we will communicate with libraries is explained in this memo.
Be ready for 3 more memos! One about circulation, one about 3rd party vendors and SIP2, and details on the Circulation Offline weekend and Tuesday 4/14 go-live.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
Quick note: we need to restart Enterprise for a configuration change tonight. The catalog will be down for around 6 minutes.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Directors/Administrators:
I have received a few inquiries about the OCLC agreement you received in the mail. Just a reminder:
1. OCLC membership is part of your SWAN Membership, so there is nothing to pay.
2. Sign both copies of the agreement from the State Library and they will send you back a signed original copy for your records.
3. It is important to complete the agreement, otherwise your library would lose its OCLC membership.
If you have any other questions, feel free to reach out to me.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
+++ Please Route to Appropriate Personnel +++
Everyone -
Until we come up on SirsiDynix on April 14th ...........
* please do not edit or delete any item records
* please do not delete any patron records
Thank you.
If you have any questions, don't hesitate to contact SWAN support at 630-734-5153
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
