- SWANcom - swanlibraries.net

SWAN Staff Announcement: New Bibliographic Services Manager

by Aaron Skog

SWAN Libraries: After a rigorous and lengthy search process, we are very pleased to announce that we are moving forward with a new Bib Services Manager to join us as Karen Bar's replacement. Scott Brandwein will be starting with us on Monday June 20th. Scott comes to us fresh from New York City - he just moved to Chicago about a month ago. There, he worked for many years at the New York Public Library as a Senior Cataloging Librarian as a NACO-certified cataloger working on the NACO Music Project. He also worked for Media Radar, where he supervised a team as the Managing Acquisitions Librarian and helped to create a database and cataloging procedures for newspaper, magazines and advertisements. Scott received his BA in Music History from Oberlin and his MLS from Indiana University. We are excited to add Scott's cataloging, leadership, and technology expertise to the SWAN staff. Please join us in welcoming Scott to our team! He can be reached at the same direct phone number many of you used to contact Karen Bar, or at scott.brandwein(a)railslibraries.info<mailto:scott.brandwein@railslibraries.info> for email correspondence. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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*Resolved* SVA Phone Notice Outage (Yesterday - 6/16)

by Steven Schlewitt

The SVA Phone Notice system is calling on the normal schedule now, and appears to have picked up missed calls from yesterday's notices. We'll monitor the issue throughout the day and send additional SWANcoms should another disruption occur. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, June 17, 2016 9:46 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SVA Phone Notice Outage (6/16) SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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SVA Phone Notice Outage (6/16)

by Steven Schlewitt

SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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SD WorkFlows training on Circulation User Groups --- similar to Millennium "Linked Patrons"

by Kate Boyle

+++ Please route to appropriate personnel +++ Remember "linked patrons" -- Renee will be training SWAN libraries on how to use a similar (but not same) feature in WorkFlows called "User Groups" on Monday, July 25th. Are you interested in finding out how you can join your library users into a group? Then this workshop is for you. "User Groups" has been piloted by a SWAN library and will available on an individual library basis beginning August 1, 2016. There are a number of options to be considered as you implement User Groups - come to learn all the details. The different policies, levels of responsibility, responsibility types and access options will be demonstrated. Register in L2 at http://www.librarylearning.info/events/?eventID=23032 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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*Resolved* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

The issue has been resolved and SirsiDynix support has already implemented a fix to prevent the bug from reoccurring. Enterprise logins are back online, and any offline circ transactions you may have had will be processed overnight tonight. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 2:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Symphony WorkFlows Outage 6/15 Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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*Update* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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Symphony WorkFlows Outage 6/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

8 years, 10 months

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Attention: Cataloging and Technical Services Staff

by Karen Bar

SWAN Member Libraries: In order to improve the customer experience when placing volume level holds, SWAN has standardized the volume level information. This document is intended to provide best practices for a variety of materials. The best practices developed during the migration process continue and we have included additional examples for improved consistency. Please use these standards effective immediately. Special thanks to Joy Anhalt (Tinley Park Public Library), Rebecca Bartlett (La Grange Public Library), Amy Prechel (Westmont Public Library) and Amy Weiss (Woodridge Public Library) for their work on these standards and this document. If you have any questions, Please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

8 years, 10 months

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SVA Failed Calls Notices

by Samantha Dietel

Everyone - We've received some questions and concerns about the SVA Failed Calls Notices report. The SVA Failed Calls Notices report is run once daily at 8 pm for the entire consortium. Attempting to run this report at your library will notify patrons for ALL libraries unnecessarily and may cause confusion for your patrons. As a reminder, SVA runs throughout the day, and a list of failed calls compiles with each run. When the SVA Failed Calls Notices report runs at 8 pm, it emails notices to any user that has an email address in his or her record. Then, library staff can view the finished report in WorkFlows to see which notices failed. The NOTICES/NOTICES user was created with the ability to view Finished Reports only so that staff can collect the completed report after it has run. Please do not attempt to run this report for yourselves, as SWAN is running this report for you daily. Please continue to log in as NOTICES/NOTICES to view the finished report for your library and contact your users as needed. There is no need to enter any kind of override password to access a wizard other than Finished Reports. If you have any questions, please call us or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you! Samantha Dietel SWAN Member Services Consultant Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://www.railslibraries.info

8 years, 10 months

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Two updates on notices

by Kate Boyle

+++Please Route to appropriate Personnel +++ I have two pieces of information to pass on to Circulation staff: #1 from Reed Farnsworth at SirsiDynix --- "Improvement to SMS to be Implemented" SirsiDynix is pleased to announce that we have identified an additional improvement that we expect will further alleviate the SMS issue related to patrons not receiving text messages for holds, overdues, etc. We will implement this update at approximately 1:00 p.m. Mountain Time on Monday, June 13th, 2016, for customers worldwide. We will notify you when the process has completed. " No need to worry about the timing on this our SMS overdue and bill reports are run at 9 AM. And our SMS hold pickups are run at 9 AM, Noon, 3 PM, 6 PM and 9 PM. So, our reports should not be effected. Hopefully this fix will see an end to our reported problems with a few patrons still not getting their text messages. #2 regarding SVA (robo-calling of patron notices) The reports are all running perfectly. On a daily basis over 600 calls are made to notify patrons of items on the holdshelf, overdues, and bills. Any patrons that are not contacted by 7:00 PM appear on the failed calls notices reports. There are two of these one for hold pickups - which we attempt to deliver by email, if the patron has an email account. We are not printing any remaining failed hold notices as by the time they reached the patron via US mail the material would have already been removed from the holdshelf and sent home. . The other report for failed calls for overdues and bills, we attempt to deliver via email and if there is no email in the record we print these and mail them to the patron. Beginning tomorrow libraries can access the report of failed calls for hold notices in WorkFlows reports. You need to login using a new user = Notices/ Notices (instead of Report/reports). These notices will be the failed calls - meaning we were not able to reach the patron via phone or email. You may want to try and call these patrons yourself. You might also want to check their user record to make certain their phone number is in the first phone number field and if they have an email to be updated. And of course, before you do anything, you may want to check to see if the patron has already picked up the material. If you have any questions, please call us or open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>). Everyone have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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Checkout histories restored

by Dave Pacin

SirsiDynix was able to restore the checkout history. For any staff people that were affected by this, please check and make sure it looks ok (if you haven't done so already). Let us know if anything looks amiss, and thank you again for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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Checkout histories missing for many patrons

by Dave Pacin

About 4 days ago the checkout histories for a number of random patrons was inadvertently deleted. We are working with SiriDynix to get these restored and we will update everyone as soon as we have something new. Thank you for your patience and for opening tickets, your information has been helpful! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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SVA Failed Calls Notices

by Lauren Levaggi

SWAN Libraries - You will be receiving reports for yesterday's SVA hold pickup notices that failed. They will be emailed to your generic email accounts that include your 3 letter agency code (XXX(a)notices.swanlibraries.net) Thank you for your patience, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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Last night SVA emails

by Kate Boyle

Everyone --- I wanted to apologize for the rash of emails you might have received last night regarding SVA. The report we were generating to provide libraries with a copy of SVA calls that failed to complete went awry (nuts). We are working towards a solution before tonight and will not run this report until we are certain it is behaving as anticipated. Thank you for your understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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New Enterprise features!

by Dave Pacin

SWAN is preparing to roll out new themes and several new features for Enterprise! SWAN libraries will get their themes in batches by the end of Friday, June 10th. Here is a list of changes to look for: * Your local holdings will now show in the list of search results so you don't need to go into the full record to see what's on the shelf * The content at the top of the detailed display has been compressed to reduce scrolling * The bottom of the detailed display now uses tabs to present information; please note that this is still a little buggy and will sometimes show the drawers instead * The display of personal information now looks different and includes patron expiration date and last activity date * More space for library logo; all themes now have white background in header * The library logo now links to the Enterprise home page instead of your library's home page * Updated themes! If you want to change your color scheme, please submit a help ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net> Clicker here for screen shots<https://support.swanlibraries.net/news/2016-06-06/new-features-enterprise> Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

8 years, 11 months

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Attn: Cataloging and Technical Services Staff

by Karen Bar

Item Category 3 SWAN staff is continuing work on a data project with SirsiDynix to tweak the facets in Enterprise. Eventually we will have a fiction/nonfiction facet. SirsiDynix performed some data work at the end of May that populated Item Category 3 for fiction/nonfiction for some of the existing items. Work is not complete and is still being tweaked. Some staff have reported ****** displaying in Item Category 3. This is temporary and will soon be adjusted. The Item Category 3 information is pulled from the bibliographic record and is shared by all. Please do not change the Item Category 3, as it is intended to be automatically populated by a custom report and this data is being used to enhance the patron experience in Enterprise. We will send updates as this project progresses. If you have any questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

8 years, 11 months

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SVA is live

by Kate Boyle

Today is June 6th and everyone know what that means --- SVA (robo-calling of patron notices) starts today. As you read this email, the reports are running and compiling the calls to be made later today. As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). Patrons with a notice preference of PHONE will receive calls for hold pickup, overdues, and bills (unless your library requested differently). Overdues are generated on the same schedule as the SMS, Email and Print notices. On an odd occasion, due to the large number of Circulation Rules in our consortia, patrons may receive a second phone call with additional notices on the same day. For more information, please refer to documentation at : https://support.swanlibraries.net/news/2016-04-11/swan-sva-automated-phone-… If you should have any questions, please call us (630-734-5153) or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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SWAN June 2, 2016 Quarterly Meeting ByLaws Results & Presentation

by webmaster＠swanlibraries.net

8 years, 11 months

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SWAN Staff announcement

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - Edlyn LeFevour is no longer part of the SWAN staff. If you or your staff should have any questions that you would previously ask of Edlyn, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . By employing the ticket system, we can expedite the response to your question or concern. We appreciate your cooperation and understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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SWAN Staff Out of Office Wednesday 6/1 for Off-Site Staff Meeting

by webmaster＠swanlibraries.net

8 years, 11 months

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 6/2 Now Online

by Brande Overbey

SWAN Member Libraries: The June SWAN Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/ag… Meeting packet (20 pages): https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/pa… This meeting will be streamed live at http://live.railslibraries.info/ . At this meeting we will be providing an update on SWAN Futures and SWAN Facilities projects and plans for a revised FY17 budget, reviewing the 2016 Board election results, and holding a vote on the proposed SWAN Bylaw revisions. Please note that directors will need to be in attendance in person if they wish to vote on the bylaw revisions, as our live streaming setup does not allow for verified identification. We hope to see you this Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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*Concluded* Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by Steven Schlewitt

SWAN Member Library Staff: The scheduled database maintenance has concluded successfully. WorkFlows is now back online and the Enterprise catalog is fully accessible. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, May 28, 2016 7:18 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Importance: High SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

8 years, 11 months

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Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by Steven Schlewitt

SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

8 years, 11 months

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Non SWAN RB totals April 2016

by Edlyn LeFevour

Here they are Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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2016 SWAN Board Election Results

by Brande Overbey

SWAN Member Libraries: The SWAN Board election for its three at-large representative concluded on Friday 5/20. Congratulations to Doug Losey of Hillside and Kristina Howard of Prairie State College who were re-elected to serve, and to Tiffany Verzani from Elmwood Park who was newly elected. They will all begin this new three year term starting on July 1st 2016. Additionally, SWAN will have its June Quarterly meeting in RAILS Burr Ridge on Thursday June 2nd at 9:30AM. We will also be using a live video stream of the event. Directors are encouraged to attend as SWAN Bylaw changes will be voted on, which can only be done in person. I will send an additional SWANcom when the agenda and packet for that event are ready for your review. We hope to see you next Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

8 years, 11 months

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