- SWANcom - swanlibraries.net

Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address

by webmaster＠swanlibraries.net

9 years, 4 months

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by Lauren Levaggi

On behalf of ADS: The Acorn Public Library will be closed on Friday, December 2nd for a staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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CTS closed 12/2/16

by Lauren Levaggi

On behalf of CTS: The Crete Public Library will be closed on Friday, December 2nd for a staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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PPS closed 12/2/16

by Lauren Levaggi

On behalf of PPS: The Palos Park Public Library will be closed on Friday, December 2nd for staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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HWS closed 12/2/16

by Lauren Levaggi

At the request of HWS - The Homewood Public Library will be closed on 12/2/2016 for all staff in-service. They will re-open on Saturday 12/3/2016. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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Serials Processing Update

by Samantha Dietel

+++ Please Route to Appropriate Staff +++ SWAN Member Staff: As many of you know, SWAN creates new bibliographic records each year for weekly and some especially popular monthly magazines. This prevents usability problems that can arise when too many items are attached to a single record. The weekly serials records for 2017 are ready for the arrival of your 2017 subscriptions. A full list of these titles and their control numbers can be found on the support site under "SD Cataloging" or through this link: Weeklies 2017<https://support.swanlibraries.net/system/files/Weeklies%202017.pdf>. If there are any serials titles that you believe would benefit from similar treatment, please contact SWAN Support for consideration, and as always, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions or concerns. We are also announcing the release of a new Helper for the Modify Control Wizard in the Serial Control module: Change Title Link Helper. The Change Title Link Helper can be used to sever the link between a Serial Control record and one title, allowing you to attach that same Serial Control record to a different title. This allows you to "transfer" a Serial Control record from one title to another. Please see the attached document for more information. The Change Title Link Helper will be available for use beginning Wednesday, 11/30/2016. Please feel free to use this Helper if you think it will positively affect your workflow. If you prefer not to use the Helper and would also like it removed from the available Helpers in Modify Control Wizard, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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SWAN December 1 Quarterly Meeting Agenda and Packet Now Online

by Aaron Skog

SWAN Member Libraries: The December Quarterly agenda and packet for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-12-01/pa… The meeting will be live streamed as well, at http://live.railslibraries.info/ Please note that SWAN posted a Q&A regarding the addition of new member libraries from LINC and MAGIC. This Q & A was sent out via our SWAN E-News last week on Wednesday, but I wanted to note it again in advance of the Thursday meeting. There are 16 questions we have provided written answers to. Not to be missed! https://support.swanlibraries.net/news/2016-11-23/q-regarding-adding-new-li… Lastly, the SWAN Membership communication survey will be extended one week through December 8th. Response has been relatively low, if you can take a moment to respond, we would love to hear from you. https://support.swanlibraries.net/news/2016-10-25/swan-2016-membership-comm… I hope you all had a great holiday. See you Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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*Resolved* SWAN Support Site Outage

by Steven Schlewitt

The SWAN Support Site and OTRS Ticketing System have been restored. Thank you for your patience, and have a great Thanksgiving weekend! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 23, 2016 4:02 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Support Site Outage SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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SWAN Support Site Outage

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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EBSCO Discovery Service Training; EDS Ready for Opt-In

by webmaster＠swanlibraries.net

9 years, 4 months

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2017 SWAN Holidays and Calendars

by webmaster＠swanlibraries.net

9 years, 4 months

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*Reminder* Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the upcoming database maintenance. Please note the correction on check-ins – we expect everything will be back online and ready for check-ins beginning Monday morning, instead of Tuesday, as originally posted. A few other considerations… - Staff should only be performing checkout functions while offline. Please avoid any check-ins or patron registration. If a patron is registered using offline mode, please check for duplicates on Monday morning. - The Enterprise OPAC will only be searchable, and all My Account features, including fines payment, placement of holds, or checking library available will be inaccessible. - All patron notices will be suspended during the downtime. These notices will remain in queue until Monday morning. - All SIP2 connected hardware and vendor services will be inaccessible, including PC Reservation software and E-Book accounts. If offered by your vendor, you may want to make arrangements to run SIP2 services in an “unauthenticated” mode so that patrons will still have access to PC Reservation (without guest passes) and E-Book services. - We would urge all libraries to please take an opportunity in the upcoming weekends to test Offline mode with your weekend staff. This will ensure Offline is working correctly, that no intervention is required from your local IT to ensure functionality, and that files are saving/uploading as expected. Remember, Offline files are uploaded immediately when your library is back online and processed by SWAN servers overnight. Therefore, any check-outs performed during offline will be reflected on the next day. For reference, SWAN’s WorkFlows Offline documentation can be found at the link below. https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… (L2 login required) If you have any questions about Offline Mode or the upcoming downtime, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: webmaster(a)swanlibraries.net [mailto:webmaster@swanlibraries.net] Sent: Tuesday, October 25, 2016 4:15 PM To: swancom(a)list.swanlibraries.net Subject: Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th 10/25/2016 - 16:14 - by Steven Schlewitt SWAN Member Library Staff, Over the first weekend of December (the 3rd-4th), SWAN will be performing database maintenance on our Symphony Server to finalize Enterprise facet work on fiction/non-fiction materials and commit several other recent projects to our database. This work will serve to greatly improve the patron Enterprise experience. This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services. Please see the list below for the specific services affected: - Symphony Server functions * WorkFlows (staff must use Offline mode for checkout; no check-ins please) * SIP2-connected hardware (AMH, self-check) * SIP2-connected vendor services (Overdrive, Axis360, etc) - Symphony Web Services functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc (staff must use Offline mode) This downtime will begin Saturday, December 3rd at 6 a.m. and run through Sunday evening. SWAN will send a reminder as the date approaches, as well as a follow-up message when the database maintenance has completed and staff can resume normal work practices. To reiterate: * Symphony WorkFlows can be accessed only in Offline mode during the maintenance * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out via WorkFlows while Offline, but please avoid check-ins until Monday *Corrected* (Important: Backdate these delayed check-ins to avoid fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-10-25/symphony-server-database-…

9 years, 4 months

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FW: BLUEcloud Commerce Issues - RESOLVED

by Vickie Totton

Hello SWAN Libraries, Good news, SirsiDynix has posted an update on the credit card payment issue. Please open a ticket if you continue to have an issue with payments coming through on your Propay accounts that are not cleared from the patron record. UPDATED 15 Nov 2016: Temporary issue with swipe, Enterprise, and e-Library payments 15 November 2016 6:30 AM MST We have diagnosed and corrected the issue that is preventing BLUEcloud Commerce from accepting payments. We have now fixed that issue and all payments should be processing normally. Please contact customer support if you continue to see anything out of the ordinary. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Lauren Levaggi Sent: Wednesday, November 9, 2016 4:37 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Commerce Issues SWAN Libraries - SirsiDynix has posted an alert on their support site concerning BLUEcloud Commerce. See below. We will keep you updated on the situation. Temporary issue with Enterprise and swipe payments due to BLUEcloud Commerce We are aware of an issue with BLUEcloud Commerce that is prohibiting some Libraries from processing swipe payments and some payments through Enterprise. We are testing an update that we hope to apply by the end of the week that will alleviate these issues. This patch will be provided automatically so you will not need to take any action. Thank you for your patience! Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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*Resolved* Enterprise OPAC Stability

by Steven Schlewitt

SWAN Member Library Staff: The ongoing issues with the Enterprise OPAC have been resolved. We’ve managed to get through the weekend without the nightly service interruptions that had been plaguing Enterprise since the start of November. We thank you again for your patience and apologize for the inconvenience these outages caused. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt [mailto:steven@swanlibraries.net] Sent: Friday, November 11, 2016 10:53 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Important Update* Enterprise OPAC Stability Importance: High SWAN Member Library Staff: The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend. Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely. This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm. Thank you for your continued patience, and stay tuned for further updates. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Monday, November 7, 2016 4:31 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Update on Enterprise OPAC Stability Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Update on Enterprise OPAC Stability 11/07/2016 - 16:30 - by Ian Nosek SWAN Library Staff: SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis. While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution. Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal. We will send updates as we receive new information, and thank you for your continued patience. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-st…

9 years, 5 months

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*Resolved* User Searching in Workflows Degraded

by Steven Schlewitt

SWAN Library Staff: After-hours SWAN staff were able to resolve the issue alongside SirsiDynix support early on Sunday morning. Checking today, it appears all duplicated records have unified and updated as expected. If you continue to see duplicate records or encounter any issues with records that were updated over the weekend, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a trouble ticket. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, November 12, 2016 2:27 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Update* User Searching in Workflows Degraded Importance: High SWAN Library Staff: Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected. We apologize for the confusion. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, November 12, 2016 8:45 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] User Searching in Workflows Degraded An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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*Update* User Searching in Workflows Degraded

by Steven Schlewitt

SWAN Library Staff: Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected. We apologize for the confusion. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, November 12, 2016 8:45 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] User Searching in Workflows Degraded An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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User Searching in Workflows Degraded

by Rudy Host

An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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Days Closed Calendar being updated for all libraries for Dec. 3rd and 4th

by Kate Boyle

As announced previously, SWAN has scheduled downtime for the weekend of December 3rd and December 4th. Over the last week, a number of SWAN libraries have asked SWAN to add these dates to their Days Closed calendar. After discussing the advantages of using the Days Closed calendar for this planned downtime; SWAN Member Services recommends that all libraries change their calendar to closed on Dec. 3rd and 4th. Doing so, will have distinct advantages: * You will not have any materials due back to your library on those dates when you are using Offline Circulation and are not checking in materials. * Returned materials will not collect any fines for the weekend when you check them in on Monday. * Items on your hold shelf that would have had a pickup by date of the 3rd or 4th will instead receive a pickup by date of Dec 5th. For these reasons, we are proactively updating the Days Closed table for all SWAN libraries to Closed on Dec. 3rd and 4th. This does not mean that you should close your library, it just means that the software will think you are closed on those dates and will not assign those dates as due dates to materials you will be circulating to patrons. If you should have any questions, or would prefer that we do not update your Days Closed Calendar, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you and have a great weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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*Important Update* Enterprise OPAC Stability

by Steven Schlewitt

SWAN Member Library Staff: The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend. Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely. This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm. Thank you for your continued patience, and stay tuned for further updates. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, November 7, 2016 4:31 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Update on Enterprise OPAC Stability Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Update on Enterprise OPAC Stability 11/07/2016 - 16:30 - by Ian Nosek SWAN Library Staff: SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis. While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution. Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal. We will send updates as we receive new information, and thank you for your continued patience. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-st…

9 years, 5 months

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BLUEcloud Commerce Issues

by Lauren Levaggi

SWAN Libraries - SirsiDynix has posted an alert on their support site concerning BLUEcloud Commerce. See below. We will keep you updated on the situation. Temporary issue with Enterprise and swipe payments due to BLUEcloud Commerce We are aware of an issue with BLUEcloud Commerce that is prohibiting some Libraries from processing swipe payments and some payments through Enterprise. We are testing an update that we hope to apply by the end of the week that will alleviate these issues. This patch will be provided automatically so you will not need to take any action. Thank you for your patience! Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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Spanish and Polish language options for signature pads

by Ian Nosek

SWAN Library Staff: I'm happy to report that both Spanish and Polish language options are now available on the Topaz signature pads. When a user has either Spanish or Polish selected in the demographics tab, the user agreement will display accordingly when capturing a signature. If there are any further questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks for your patience! Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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Update on Enterprise OPAC Stability

by webmaster＠swanlibraries.net

9 years, 5 months

1
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SWAN Circ Advisory Committee Membership election results

by Kate Boyle

I am pleased to announce the results of the SWAN Circ Advisory election for 2016: Jessica Nawrocki, Frankfort PLD Cheryl Pawlak, Downers Grove PL Roberta Richter, LaGrange Park PLD Brittany Smith, Westmont PL Our next meeting is Wednesday, November 16th at 9:30 in the Main Meeting Room at RAILS. All Circ Supervisors/ Managers are welcome. Agenda to follow later this week. Thank you to all of you who volunteered to serve and put your name in the ring. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Upcoming SWAN Member Services meetings and workshops

by Kate Boyle

**** Please route to appropriate personnel **** Everyone - Just a quick reminder on a few upcoming meetings and workshops being hosted by SWAN Member Services: Thursday, 11/10 9:30 - Noon --- Serials User Group Meeting <http://www.librarylearning.info/events/?eventID=23519> - join us for a discussion on the Serials module. Whether you are a current user of Serials or interested in learning more, please join us for a discussion of the Serials module. Monday, 11/14 9:30 - Noon --- MobileCirc Faire<http://www.librarylearning.info/events/?eventID=23551> - Bring in your new tablet and peripherals and we will get the license and peripherals set up. You don't need to bring your tablet with you to attend this event. After completing setup we will be providing training sessions on various circulation functions: Checkout, Checkin, Renewals, Patron Registration, Modify User, Mark Item Used (In-House use), On-shelf Holds Pull List, Offline Circ and Inventory. Additionally, the SWAN MobileCirc Mobile Device Registration linked below is REQUIRED prior to setup of your MobileCirc license. We will be unable to set up any devices without a registration form. https://fs8.formsite.com/SWANServices/form209/index.html Wednesday, 11/16 9:30 - Noon --- SWAN Circ Advisory Committee Meeting - This meeting is open to all Circulation Supervisors/Managers. Thursday, 12/8 9:30 - Noon --- Circulation Users Group Meeting <http://www.librarylearning.info/events/?eventID=23517> This meeting takes the place of the North and South Circulation Managers meetings normally scheduled in December. All Circulation Supervisors/Managers are welcome. Upcoming BlueCloud Analytics workshops are being held on: Nov. 9th class full Nov 23rd class full Dec 7th class full Dec 14th<http://www.librarylearning.info/events/?eventID=23531> room still available Dec 21st<http://www.librarylearning.info/admin/roster.aspx?eventID=23532> room still available If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Have a great week! Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise OPAC Stability Update

by webmaster＠swanlibraries.net

9 years, 5 months

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