January 2023 - SWANcom - swanlibraries.net

Issue with item statuses in Aspen
by SWAN Communications 17 Jan '23

17 Jan '23

Good afternoon member libraries, There is an issue with our Symphony delta extracts updating in Aspen, which affects item availability statuses in Aspen. We are tracking this issue on the support site and expect to resolve it soon: https://support.swanlibraries.net/issue/94049 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Aspen server migration complete
by SWAN Communications 16 Jan '23

16 Jan '23

Good morning member libraries, The Aspen server migration is now complete. You can now log into the catalog and perform account functions as usual. We are aware of an issue migrating over uploaded cover images. These will be restored by this afternoon, so there is no need for any action on your part. If you are not seeing the option to log in, you are still viewing the catalog on the old server. Try restarting your computer, and if you still cannot log in, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience during the migration! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Reminder: Aspen Server Migration 1/15-1/16
by SWAN Communications 13 Jan '23

13 Jan '23

Happy Friday! As a reminder, our Aspen catalog is migrating to a new server on Sunday evening. Some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday 1/16. Patrons will see a catalog alert starting Sunday morning. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

EBSCO 2022 Statistics
by SWAN Communications 12 Jan '23

12 Jan '23

Good afternoon, EBSCO has identified and fixed a series of defects that caused an issue with database usage counts. Please see the news post, EBSCO 2022 Statistics<https://support.swanlibraries.net/news/2023-01/94040>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

BLUEcloud Commerce Is Not Available
by SWAN Communications 11 Jan '23

11 Jan '23

SWAN Member Libraries, Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the BLUEcloud Commerce Is Not Available<https://support.swanlibraries.net/issue/94039> known issue on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 2

Aspen Server Migration 1/15-1/16
by SWAN Communications 10 Jan '23

10 Jan '23

Good afternoon member libraries, Our Aspen catalog is migrating to a new server, and some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday, 1/15. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

National Change of Address Update Complete
by SWAN Communications 06 Jan '23

06 Jan '23

National Change of Address (NCOA) processing for 2022 is complete. All user profiles are updated, and regular Last Activity Date functionality will resume tomorrow. Please see this news post for more information, including documentation and reports to assist with our recommended follow-up tasks: National Change of Address (NCOA) 2022 Update Complete<https://support.swanlibraries.net/news/2023-01/94034>. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Sue Stupar - sad news from SWAN
by SWAN Communications 04 Jan '23

04 Jan '23

Hello SWAN library colleagues- I am saddened to share this news with you. Our colleague Sue Stupar passed away today. Sue has worked at SWAN for 28 years working diligently to improve and enhance our shared bibliographic data. I know many of you know Sue and share our grief. She was dedicated to our libraries, her colleagues, and all of you. I will share details on a memorial service as soon as they are provided to me by Sue's family. Sadly, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Resolved: BLUEcloud Mobile app is up
by SWAN Communications 04 Jan '23

04 Jan '23

Good morning member libraries, SirsiDynix has reported that the database issues they encountered yesterday are resolved, and the BLUEcloud Mobile app is working. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

BLUEcloud Mobile app is down
by SWAN Communications 03 Jan '23

03 Jan '23

Good afternoon member libraries, The BLUEcloud Mobile app is currently down. SirsiDynix is working on a resolution to this issue. We are tracking updates on the support site: https://support.swanlibraries.net/issue/94029 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0