November 2016 - SWANcom - swanlibraries.net

*Update* User Searching in Workflows Degraded
by Steven Schlewitt 12 Nov '16

12 Nov '16

SWAN Library Staff: Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected. We apologize for the confusion. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, November 12, 2016 8:45 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] User Searching in Workflows Degraded An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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User Searching in Workflows Degraded
by Rudy Host 12 Nov '16

12 Nov '16

An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Days Closed Calendar being updated for all libraries for Dec. 3rd and 4th
by Kate Boyle 11 Nov '16

11 Nov '16

As announced previously, SWAN has scheduled downtime for the weekend of December 3rd and December 4th. Over the last week, a number of SWAN libraries have asked SWAN to add these dates to their Days Closed calendar. After discussing the advantages of using the Days Closed calendar for this planned downtime; SWAN Member Services recommends that all libraries change their calendar to closed on Dec. 3rd and 4th. Doing so, will have distinct advantages: * You will not have any materials due back to your library on those dates when you are using Offline Circulation and are not checking in materials. * Returned materials will not collect any fines for the weekend when you check them in on Monday. * Items on your hold shelf that would have had a pickup by date of the 3rd or 4th will instead receive a pickup by date of Dec 5th. For these reasons, we are proactively updating the Days Closed table for all SWAN libraries to Closed on Dec. 3rd and 4th. This does not mean that you should close your library, it just means that the software will think you are closed on those dates and will not assign those dates as due dates to materials you will be circulating to patrons. If you should have any questions, or would prefer that we do not update your Days Closed Calendar, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you and have a great weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Important Update* Enterprise OPAC Stability
by Steven Schlewitt 11 Nov '16

11 Nov '16

SWAN Member Library Staff: The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend. Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely. This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm. Thank you for your continued patience, and stay tuned for further updates. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, November 7, 2016 4:31 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Update on Enterprise OPAC Stability Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Update on Enterprise OPAC Stability 11/07/2016 - 16:30 - by Ian Nosek SWAN Library Staff: SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis. While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution. Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal. We will send updates as we receive new information, and thank you for your continued patience. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-st…

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BLUEcloud Commerce Issues
by Lauren Levaggi 09 Nov '16

09 Nov '16

SWAN Libraries - SirsiDynix has posted an alert on their support site concerning BLUEcloud Commerce. See below. We will keep you updated on the situation. Temporary issue with Enterprise and swipe payments due to BLUEcloud Commerce We are aware of an issue with BLUEcloud Commerce that is prohibiting some Libraries from processing swipe payments and some payments through Enterprise. We are testing an update that we hope to apply by the end of the week that will alleviate these issues. This patch will be provided automatically so you will not need to take any action. Thank you for your patience! Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Spanish and Polish language options for signature pads
by Ian Nosek 08 Nov '16

08 Nov '16

SWAN Library Staff: I'm happy to report that both Spanish and Polish language options are now available on the Topaz signature pads. When a user has either Spanish or Polish selected in the demographics tab, the user agreement will display accordingly when capturing a signature. If there are any further questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks for your patience! Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Update on Enterprise OPAC Stability
by webmaster＠swanlibraries.net 07 Nov '16

07 Nov '16

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SWAN Circ Advisory Committee Membership election results
by Kate Boyle 07 Nov '16

07 Nov '16

I am pleased to announce the results of the SWAN Circ Advisory election for 2016: Jessica Nawrocki, Frankfort PLD Cheryl Pawlak, Downers Grove PL Roberta Richter, LaGrange Park PLD Brittany Smith, Westmont PL Our next meeting is Wednesday, November 16th at 9:30 in the Main Meeting Room at RAILS. All Circ Supervisors/ Managers are welcome. Agenda to follow later this week. Thank you to all of you who volunteered to serve and put your name in the ring. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Upcoming SWAN Member Services meetings and workshops
by Kate Boyle 07 Nov '16

07 Nov '16

**** Please route to appropriate personnel **** Everyone - Just a quick reminder on a few upcoming meetings and workshops being hosted by SWAN Member Services: Thursday, 11/10 9:30 - Noon --- Serials User Group Meeting <http://www.librarylearning.info/events/?eventID=23519> - join us for a discussion on the Serials module. Whether you are a current user of Serials or interested in learning more, please join us for a discussion of the Serials module. Monday, 11/14 9:30 - Noon --- MobileCirc Faire<http://www.librarylearning.info/events/?eventID=23551> - Bring in your new tablet and peripherals and we will get the license and peripherals set up. You don't need to bring your tablet with you to attend this event. After completing setup we will be providing training sessions on various circulation functions: Checkout, Checkin, Renewals, Patron Registration, Modify User, Mark Item Used (In-House use), On-shelf Holds Pull List, Offline Circ and Inventory. Additionally, the SWAN MobileCirc Mobile Device Registration linked below is REQUIRED prior to setup of your MobileCirc license. We will be unable to set up any devices without a registration form. https://fs8.formsite.com/SWANServices/form209/index.html Wednesday, 11/16 9:30 - Noon --- SWAN Circ Advisory Committee Meeting - This meeting is open to all Circulation Supervisors/Managers. Thursday, 12/8 9:30 - Noon --- Circulation Users Group Meeting <http://www.librarylearning.info/events/?eventID=23517> This meeting takes the place of the North and South Circulation Managers meetings normally scheduled in December. All Circulation Supervisors/Managers are welcome. Upcoming BlueCloud Analytics workshops are being held on: Nov. 9th class full Nov 23rd class full Dec 7th class full Dec 14th<http://www.librarylearning.info/events/?eventID=23531> room still available Dec 21st<http://www.librarylearning.info/admin/roster.aspx?eventID=23532> room still available If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Have a great week! Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise OPAC Stability Update
by webmaster＠swanlibraries.net 05 Nov '16

05 Nov '16

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