15 Apr
2015
15 Apr
'15
10:31 p.m.
Hi Aaron,
Thank you for the detailed report. You and your staff are doing a great job and we all
understand that problems will occur. The communication from Swan has been excellent!
Keep up the good work!
Rich
Sent from my iPad
On Apr 15, 2015, at 9:22 PM, Aaron Skog
<aaron.skog@railslibraries.info<mailto:aaron.skog@railslibraries.info>>
wrote:
SWAN Board,
I thought I would give you all a summary of what we have completed, what we encountered on
the first two days.
Library staff are handling things fairly well from what has been reported to me. The
perspective from within SWAN is a bit skewed as were are viewing all of the problems. We
are getting inundated with questions and reported issues, but managing them very well. On
Tuesday there were 188 tickets opened, and we closed 92 of them. On Wednesday there were
169 tickets opened, and we closed 133 of them. So 242 tickets remain open (some were
opened before the migration event). Many of these are holds problems reported.
Libraries were able to quickly identify areas of our data and configuration which needed
correcting. The server load and performance has been great. Enterprise encountered a bug
that was patched immediately on Tuesday by SirsiDynix. We are not experiencing the same
problems CCS encountered.
The area of 3rd party vendors connecting to SWAN in various ways is a very complicated
aspect of this migration. We have been dealing with 40 vendors of various stripes, some
very responsive, some not so responsive, but our group has it under control.
There are 8 areas of data that we found to have problems and determined the fastest way to
fix them was to have the system offline for some time. We chose the evening at 5pm to do
this work, after having conferenced with SirsiDynix at 2pm and again at 3:30pm on
Wednesday. We might remain offline Thursday morning depending.
SWAN staff are putting in some pretty crazy hours and working late, remotely from home. I
view my role at this stage as a coach in the NBA, managing their minutes, making sure they
are healthy and fresh. But this is the playoffs so in some sense, too bad!
That said, I think that the craziness of the holds problems was big enough that most
libraries understand the need to contribute to the fix so this second offline period is
hopefully just enough to get this corrected. What is really incredible is the support we
are getting from libraries. We got five Edible Arrangements on Tuesday delivered to us!
Kendal Orrison from RSA stopped by Burr Ridge and said based on what he has seen via
SWANcom we are in really good shape.
That is all I have for the moment. Let me know if you thought this was useful and if I
should send some version of it out via SWANcom.
Aaron (from the Migration War Room)
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog@railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net