Re: [SWANboard] Migration Progress Report

Hi Aaron, Thank you for the detailed report. You and your staff are doing a great job and we all understand that problems will occur. The communication from Swan has been excellent! Keep up the good work! Rich Sent from my iPad On Apr 15, 2015, at 9:22 PM, Aaron Skog <aaron.skog(a)railslibraries.info> wrote: SWAN Board, I thought I would give you all a summary of what we have completed, what we encountered on the first two days. Library staff are handling things fairly well from what has been reported to me. The perspective from within SWAN is a bit skewed as were are viewing all of the problems. We are getting inundated with questions and reported issues, but managing them very well. On Tuesday there were 188 tickets opened, and we closed 92 of them. On Wednesday there were 169 tickets opened, and we closed 133 of them. So 242 tickets remain open (some were opened before the migration event). Many of these are holds problems reported. Libraries were able to quickly identify areas of our data and configuration which needed correcting. The server load and performance has been great. Enterprise encountered a bug that was patched immediately on Tuesday by SirsiDynix. We are not experiencing the same problems CCS encountered. The area of 3rd party vendors connecting to SWAN in various ways is a very complicated aspect of this migration. We have been dealing with 40 vendors of various stripes, some very responsive, some not so responsive, but our group has it under control. There are 8 areas of data that we found to have problems and determined the fastest way to fix them was to have the system offline for some time. We chose the evening at 5pm to do this work, after having conferenced with SirsiDynix at 2pm and again at 3:30pm on Wednesday. We might remain offline Thursday morning depending. SWAN staff are putting in some pretty crazy hours and working late, remotely from home. I view my role at this stage as a coach in the NBA, managing their minutes, making sure they are healthy and fresh. But this is the playoffs so in some sense, too bad! That said, I think that the craziness of the holds problems was big enough that most libraries understand the need to contribute to the fix so this second offline period is hopefully just enough to get this corrected. What is really incredible is the support we are getting from libraries. We got five Edible Arrangements on Tuesday delivered to us! Kendal Orrison from RSA stopped by Burr Ridge and said based on what he has seen via SWANcom we are in really good shape. That is all I have for the moment. Let me know if you thought this was useful and if I should send some version of it out via SWANcom. Aaron (from the Migration War Room) Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info http://support.swanlibraries.net