[SWANboard] Re: SWAN customer satisfaction survey

Thank you for sharing this. I have been off on vacation and will look more closely at it this week. Thanks! Colleen Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: Aaron Skog &lt;aaron(a)swanlibraries.net&gt; Sent: Monday, October 2, 2023 8:00:27 PM To: swanboard(a)list.swanlibraries.net &lt;swanboard(a)list.swanlibraries.net&gt; Subject: [SWANboard] SWAN customer satisfaction survey Hello SWAN Board reps— I have a draft of the survey we discussed at the September 15th SWAN Board meeting. I have included my thoughts on the approach in the overview document shared via Google Drive below. Overview of the survey Please feel free to share your thoughts about the drafted survey in the document. Anyone with this link will have full editing rights to the document. https://docs.google.com/document/d/1ozPpDYhspGu2w_o-o488BXVgXZ-I0vj7/edit?u… Survey Link This is read-only, and as I note in the overview, the platform used is Qualtrics, which is free to use with a single account. There are other features in a paid subscription, but Qualtrics is often favored in academic research. This link is in a preview mode, and it will record submissions that can be discarded later. It is mobile friendly. https://qualtricsxmdnfv2mpsq.qualtrics.com/jfe3/preview/previewId/26586490-… I have noted that Jennifer, Dorothy, and Colleen offered to help with the survey and represent the board for the disastifaction diagnosis. The environmental scan step we discussed will include Jesse and Anna. Jennifer wanted to make sure both teams could provide input. I suggested to Jennifer that I share this draft with the full board and see what additional steps are needed from all of you before the October 20th SWAN Board meeting. Best, Aaron Aaron Skog Executive Director aaron@swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>