Everyone - Since the recent SWAN upgrade we have experienced a problem with the generic patron records of our Internet Access and Enhanced Access contracting libraries. This problem is causing broken holds and locked records. We have taken actions this morning to freeze all Internet Access and Enhanced Access holds and block these generic patrons from placing any further holds until Innovative has a solution to this problem. Hopefully, this will eliminate the broken holds and locked records problem from occurring in the future. In order to enable these new settings you need to have everyone log out and log back into Millennium at your library. Please spread the word and log out and log in now. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net