Everyone –

Since the recent SWAN upgrade we have experienced a problem with the generic patron records of our Internet Access and Enhanced Access contracting libraries.   This problem is causing broken holds and locked records.   We have taken actions this morning to freeze all Internet Access and Enhanced Access holds and block these generic patrons from placing any further  holds until Innovative has a solution to this problem.  Hopefully, this will eliminate the broken holds and locked records problem from occurring in the future. 

In order to enable these new settings you need to have everyone log out and log back into Millennium at your library.   Please spread the word and log out and log in now.

Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://support.swanlibraries.net