[SWANcom] UPDTE: Acquisitions EDI Processing Errors

SWAN Member Library Staff: The following information is crucial for libraries using Symphony WorkFlows Acquisitions for EDI ordering and invoicing with Ingram. The issue we have been observing is due to Ingram resetting passwords for their sFTP site. You need to contact Ingram for your updated credentials. All EDI reports will remain suspended until you have updated your Ingram vendor records with the updated information you receive from Ingram. Please open a ticket when you have updated your vendor records and we will work with you to test your reports prior to un-suspending them. Use the following information provided by Ingram to receive your updated credentials: As part of a recent internal audit, our Security Team is implementing an unplanned password update to the sFTP passwords used to transmit EDI orders and upload MARC records. We understand that advanced notice is preferred, and we thank you for your patience in this instance. Going forward, this process will occur more regularly as part of our ongoing commitment to protecting your data and strengthening system security. Your Action is Required Please reply as soon as possible with the following information so we can generate and send your new credentials: The email address where credentials should be delivered Your preferred availability Credential Delivery Details Your new credentials will be sent via an automated email from  no-reply(a)ingramcontent.com, which will include a one-time access link. Please note: The link will remain active for 24 hours only. The link can be accessed one time only. Be sure to securely save your credentials after accessing them. If you have any questions, please contact us at libraryedi(a)ingramcontent.com. If you have already initiated this process, please disregard this message. Thank you for your prompt attention to this matter. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… ________________________________ From: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Sent: Sunday, June 14, 2026 7:38 PM To: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Subject: [SWANcom] Acquisitions EDI Processing Errors SWAN Member Library Staff: We have had several EDI reports stalling recently. We had another EDI report stall today. We were able to see the report today was stalled because it was not able to login to the Ingram server. We have suspended all EDI File Retrieval and EDI File Transmission reports until we are able to resolve the issue. We will update the Known Issue<https://swanlibraries.net/issue/95122> as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s…