SWAN Member Library Staff: SirsiDynix is continuing to investigate post-migration issues with the BLUEcloud platform. They have confirmed the following services are impacted: * BLUEcloud Analytics * BLUEcloud Commerce * CEP * CloudSourceOA * Web Services connectivity We will continue to update our News Article<https://swanlibraries.net/news/2026-10/95248> and will provide an update via SWANcom once these services have been restored. Thanks for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries.net/> From: SWAN Communications <swancom@list.swanlibraries.net> Sent: Thursday, November 5, 2026 2:42 PM To: swancom@list.swanlibraries.net Subject: [SWANcom] Re: BLUECloud Connectivity Errors 11/5 SWAN Member Library Staff: SirsiDynix is again experiencing issues with the BLUEcloud products. We are in contact with them and will update our News Article<https://swanlibraries.net/news/2026-10/95248> as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries.net/> ________________________________ From: SWAN Communications <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, November 5, 2026 11:38 AM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] RESOLVED: BLUECloud Connectivity Errors 11/5 SWAN Member Library Staff: SirsiDynix has resolved the connectivity issues with BLUEcloud. You should now be able to login to all BLUEcloud services including BLUEcloud Analytics. This should also have resolved the issues with taking payments in WorkFlows with credit card swipes. We appreciate your patience as we worked with SirsiDynix to resolve the issue. Please let us know if you experience any further issues by opening a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries.net/> ________________________________ From: SWAN Communications <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, November 5, 2026 8:57 AM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] BLUECloud Connectivity Errors 11/5 SWAN Member Libraries: We're having some post-migration connection issue with BLUECloud this morning. This is impacting access to BLUECloud Central and Analytics. We have a support case open with SirsiDynix and will provide an update as soon as our connection has been restored. Thanks! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries.net/>