[SWANcom] *Resolved* User Searching in Workflows Degraded

SWAN Library Staff: After-hours SWAN staff were able to resolve the issue alongside SirsiDynix support early on Sunday morning. Checking today, it appears all duplicated records have unified and updated as expected. If you continue to see duplicate records or encounter any issues with records that were updated over the weekend, please email us at help@swanlibraries.net<mailto:help@swanlibraries.net> to open a trouble ticket. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, November 12, 2016 2:27 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Update* User Searching in Workflows Degraded Importance: High SWAN Library Staff: Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected. We apologize for the confusion. Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, November 12, 2016 8:45 AM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] User Searching in Workflows Degraded An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause. Rudy Host Network Administrator rudy@swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>