[SWANcom] RESOLVED - Some BLUEcloud Analytics Reports not being delivered

SWAN Member Library Staff: After working with SirsiDynix support on this issue, we believe we have reached a solution. We have confirmed with several libraries that report e-mails are being delivered. We are considering this issue resolved but are continuing to monitor subscriptions. If you fail to receive an expected subscription, please open a ticket and let us know. Thank you for your patience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… ________________________________ From: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Sent: Monday, June 1, 2026 11:26 AM To: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Subject: [SWANcom] Re: Some BLUEcloud Analytics Reports not being delivered SWAN Member Library Staff: SirsiDynix is currently experiencing issues with email delivery from the new BLUEcloud Private Intelligence Server. At this time, delivery issues appear to be isolated to libraries using Google Workspace. We still want you to open a ticket if you are not receiving your report subscription emails. We're working with SirsiDynix support on a resolution and hope to have an update soon. While we work with SirsiDynix on a resolution, you can run the reports manually and export them as Excel files. The directions for doing this are included in the Known Issue<https://swanlibraries.net/issue/95117> on the SWAN website. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… ________________________________ From: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Sent: Thursday, May 28, 2026 2:00 PM To: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Subject: [SWANcom] Some BLUEcloud Analytics Reports not being delivered Some of the BLUEcloud Analytics report subscriptions have not been delivered. We are working with SirsiDynix to resolve the issue. Please open a ticket if you have not received your report subscription. We will update the Known Issue<https://swanlibraries.net/issue/95117> on our website as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie@swanlibraries.net<mailto:vickie@swanlibraries.net> • 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>