SWAN Member Libraries,

It has been discovered that a notice configuration setting is inadvertently preventing some patron checkouts from progressing through the standard overdue and billing process. The number of affected records is relatively few. Nevertheless, higher than normal bill-notice volumes are anticipated tomorrow after the change takes effect tonight. Patrons receiving these notices may remark on the delay in delivery; however, the change should permanently solve the issue going forward and it should not happen again.

(Thank you to Lansing PL, who noticed and reported the anomaly.)

Helen Pinder
Analyst, Member Services
helen@swanlibraries.net • (630)326-8716

SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net • catalog.swanlibraries.net