Hello SWAN Libraries:

After chatting with library staff, we have created a quick blurb for use in newsletters and on websites regarding our migration and issues that patrons might be facing. I’ve pasted it below. While it may be desired to include specifics on issues and a timeline, with the dynamic nature of the issues it is difficult to do so – we fix the issues as they come up, and often quickly enough that it isn’t something we could capture for print media.

That being said, Aaron is going to give a very detailed presentation at the Committee of the Whole meeting on Tuesday all about outstanding migration issues and timeline. So, if you would like to flesh out this blurb with further detail, there will be plenty of great content at that meeting. We do intend to stream the meeting too, so that all staff can observe.

Here is the PR statement:

The New Catalog is Here!

Thank you for your patience as we continue to improve your catalog experience. As you may have noticed, some services are experiencing intermittent issues as we continue to optimize the new system. Be assured that librarians and IT professionals are working diligently to correct any issues that arise. Feel free to let us know when you experience a problem. Please call [your library phone #] for the most up-to-date catalog access news or to discuss your library account. Questions can also be directed to [your library email address]. We greatly appreciate the patience of our patrons during this time of transition, and apologize for any inconvenience that you may experience.

Thank you and have a great weekend,

Brande Overbey
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey@railslibraries.info
http://support.swanlibraries.net