SWAN Member Libraries & Information Technology Staff:

On Tuesday, August 28^th between 6am-7am, RAILS IT will be performing an upgrade to the network hardware in the shared RAILS/SWAN datacenter. This upgrade will require downtime of most SWAN services, and while it’s expected to only last a few minutes, RAILS has requested that we prepare up to an hour for additional troubleshooting or work that could be necessary. During that time, WorkFlows will only be usable in Offline mode for limited circulation functions. Our documentation on Offline mode can be found at the link below.

https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/WorkFlowsOffline-3.5.pdf

The following SWAN services will be unavailable during the outage:

• Symphony Server
• All WorkFlows access (cataloging, circulation, etc) – please use Offline mode for limited circulation
• SIP2 Vendor Integrations (databases, electronic media)
• SIP2 Hardware/Software Integrations (AMH, self-check, PC reservation, print release)
• Web Services Vendor Integrations
• OpenAthens Vendor Integrations 

• Enterprise
• My Account Features
• Commerce
• Item Availability 

• SWAN Support Site
• Patron Lookup Tool 

• SWAN Ticket Site (OTRS)
• SWAN MailMan Service (SWANcom)
• Bookmyne
• MobileCirc

Again, this outage is planned from 6am to 7am, but is expected to only last about 15 minutes. In the event that the outage should extend beyond the scheduled timeframe, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help@swanlibraries.net, or the toll-free number 844-SWANLIB.