SWAN Member Library Staff,

SirsiDynix notified us they resolved the issue with the Twilio service, the Known Issue has been updated on the SWAN Support Site. SMS messages have been resumed following our individual testing at SWAN. Please let us know if you experience any additional issues with SMS messages.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Wednesday, May 18, 2022 10:54 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Re: Manage Hold Shelf Wizard

SWAN Member Library Staff,

You may now process your Manage Hold Shelf Wizard, please review the SMS Notices Not Delivered Known Issue for processing information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Wednesday, May 18, 2022 9:48 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Manage Hold Shelf Wizard

SWAN Library Member Staff,

Please hold off on processing any holds that show as expired in your Manage Hold Shelf wizard. We are in the process of updating holds for patrons that receive their notices via SMS text message. We will update the SMS Notices Not Delivered Known Issue on the SWAN Support Site when we have completed the process.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings