SWAN Member Library Staff:
We’re at the last milestone of the SWAN server infrastructure migration
project! On Sunday, January 13th at 6pm, SWAN IT will work with
SirsiDynix engineers to migrate our server data to the new server
infrastructure host in the Microsoft Azure Cloud. This migration could take
the entire evening into Monday morning, so please check SWANcom and the SWAN
support site first thing on Monday morning prior to your initial login.
Unlike the past two milestones in this project, no additional
work will be required on the library’s side to accommodate this
change. SWAN IT staff are currently wrapping up the coordination of
VPN changes with the Network Self-Maintainer libraries, but the Symphony
WorkFlows server will continue to use the
hostname, api.in.swanlibraries.net and will continue to be
accessible exclusively over the SWAN VPN. Some changes to the traffic routing
on your library network may be needed – an upcoming benchmark of our new
environment will help to determine if this is at all necessary.
The Important Details:
What? Symphony server Cloud migration
When? Begins at 6pm. on Sunday, January
13th concluding the morning of Monday, January 14th.
(Migration is scheduled after library hours)
Who is Impacted? Primarily overnight/online patrons and
potentially early morning library staff
- Circulation/Reference Staff: Potentially use
WorkFlows in Offline mode on Monday, January 14th unless the
all-clear is given prior to open.
- Cataloging/Tech Services Staff: Observe the
Acquisitions freeze from Friday, January 11th until notified via
SWANcom (expectedMonday, January 14th).
- Information Technology Staff: If you are a
Self-Maintenance VPN library, Rudy Host will be reaching out to you (if he
hasn’t already) to configure a new VPN. Additionally, your library may need
to adjust network traffic routes if any changes have been made internally in
your library (not present on your Sonicwall). Otherwise for libraries with
Sonicwalls managed by SWAN IT, the necessary changes should already be
in-place.
- Patrons: Will be unable to access My Account, Item
Availability, Payments, and Holds functions in Enterprise during the
migration.
Service Availability During the Migration (after 6pm on Sunday the
13th)
- Symphony/WorkFlows Server
- No access to SIP2 or Web Services 3rd Party Vendor Integrations
(databases, electronic media)
- No access to SIP2 Hardware/Software Integration (AMH, self-check, PC
reservation, print release)
- No access to WorkFlows
- Enterprise
- Full access to current item records and searching (cached data)
- No access to My Account features
- No access to place holds
- No access to commerce/payment functions
- No access to item availability
- BLUEcloud Applications
- Full access to BLUEcloud Analytics
- Full access to BCA report functions
- Statistics from November 7th, 8th will not be accessible until later in
the week
- BCA Reports will be generated and emailed as scheduled
- No access to Bookmyne
- No access to MobileCirc
Quick Notes…
- Migration starts at 6pm on Sunday, January 13th and
extends into the early morning of Monday, January 14th.
- SWAN staff will send a SWANcom in the morning of January
14th to give the “all clear” to login and begin using the
migrated server.
- This migration will require a FREEZE of all Acquisitions services on
Friday, January 11th at 12pm, that extends through to the
completion of the migration.
- Acquisitions performed during the freeze period will potentially
cause order issues.
- No WorkFlows client updates or hostname changes are necessary to
accommodate this change.
- SIP2-based PCReservation libraries should verify that their server is
referencing the hostname and not the IP address. This feature is available in
PCReservation 4.5+
- Monday, January 14th’s morning report schedule WILL
experience delays due to the shift of overnight maintenance.
- Please avoid scheduling unnecessary reports until the schedule has
caught up.
- BLUECloud Analytics statistics will likely be one day off. These
will catch up on Tuesday, Jan 15th.
- Library staff may need to start Monday, January
14th using Offline
mode if the migration takes us into the morning.
Server Environment Test Announcement
Watch SWANcom later this week for an announcement and details of a test of
the new server environment. The test will take place on Thursday, December
13th between 10am-12pm and will require each library to perform a
few simple WorkFlows functions in the new server environment and submit a
FormSite survey.
Questions or comments? Please contact SWAN Support
If you have any questions, comments, or run into any difficulties on the
day of the migration, please email help@swanlibraries.net to create a
ticket in the SWAN support system or contact SWAN Support directly by calling
844-SWANLIB (844-792-6542) and dial 0 for immediate assistance.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL
60559
Email: help@swanlibraries.net
Phone:
844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/