SWAN’s Phone Notice Dialer service has been restored and is currently calling patrons regarding today’s holds and overdue materials.
If you encounter any further issues with the service, please email
help@swanlibraries.net.
Thank you for your patience as we worked through this issue.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
From: SWANcom <swancom-bounces@list.swanlibraries.net>
On Behalf Of Vickie Totton
Sent: Friday, January 15, 2021 4:51 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14
We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the
Known Issue for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
From: SWANcom <swancom-bounces@list.swanlibraries.net>
On Behalf Of Steven Schlewitt
Sent: Thursday, January 14, 2021 5:45 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14
Importance: High
SWAN Member Library Staff:
We’re currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our
Known Issues, and we’ll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume
once the outage has been resolved.
If you have any questions or concerns about the outage, please email us at
help@swanlibraries.net.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net