SWAN Member Library Staff:

Our database rebuild has begun. WorkFlows will be unavailable until this process has concluded.

The Aspen catalog is still available; however, My Account features will be unavailable until approximately 10PM.

We’ll notify everyone once the maintenance window has ended.

Thanks and happy Thanksgiving!

SWAN Library Services

915 Harger Rd. Suite 260, Oak Brook, IL 60523

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, November 25, 2025 9:34 AM
To: SWAN Communications <swancom@list.swanlibraries.net>
Subject: [SWANcom] Upcoming Symphony Database Maintenance - Thursday, November 27

SWAN Member Library Staff:

Please be aware that routine database re-indexing will take place over the Thanksgiving holiday this week.

To ensure the reliability and integrity of our Symphony database, the Headings index needs to be rewritten. Our maintenance window will begin after libraries close Wednesday evening and we expect this window to conclude Thursday evening. This process takes upwards of 24 hours, but due to the holiday, we don't anticipate this process to cause downtime for library staff. 

Throughout the duration of maintenance, WorkFlows will be inaccessible. Our Aspen catalog will remain online, but My Account features will be briefly unavailable at the start of the maintenance window. Once maintenance has concluded, we will notify the membership via SWANcom and an update on our support site.

If there are any questions regarding the upcoming maintenance, please submit a ticket.

Thanks!

SWAN Library Services

915 Harger Rd. Suite 260, Oak Brook, IL 60523

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)