SWAN Library Staff,

As you are most likely aware, there are some intermittent problems with the online payment system BLUEcloud Commerce. At times, when a patron pays a fine online, their Symphony Workflows account is not updated and the fine is not cleared. A patron would see a message to this effect in Enterprise, “Unable to notify the library of paid fines or fees,” but it is possible they might not contact the library or attempt a second payment online.

Unfortunately there is no immediate fix for this problem. SirsiDynix has stated this is a top priority for their development team. Please review the attached memo for three suggested options for libraries to follow if you encounter this problem with a patron.

NEW: SWAN E-Commerce Reports Documentation

Documentation on how to refund patrons, run reports to reconcile your online payments in ProPay against what was received in Symphony can be found in the Member’s Only area of our Documentation tab on the support site:
https://support.swanlibraries.net/documentation/commerce

SWAN will update everyone at the June 4 Quarterly meeting regarding the BLUEcloud Commerce problem.

Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog@railslibraries.info
http://support.swanlibraries.net