SWAN Member Library Staff:

Just another quick reminder for this weekend’s server infrastructure migration. Please refer to the original news posting for the full details.

A couple of quick notes for this reminder:

• Please remember to freeze acquisitions processing today after 12pm and for the remainder of the weekend to avoid order issues. We’ll send a SWANcom as soon as acquisitions is clear to resume following the migration.
• Access to digital materials through services such as Overdrive, Axis360, and Hoopla will be unavailable during the migration process. Materials checked out this weekend prior to the Sunday/6pm migration may be cached and remain available with select digital services, however.

Look for our next SWANcom just prior to the start of the migration on Sunday.

Thank you.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: Steven Schlewitt
Sent: Tuesday, January 8, 2019 8:57 AM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net; 'swancirc@list.swanlibraries.net' <swancirc@list.swanlibraries.net>
Subject: *Reminder* SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM
Importance: High

SWAN Member Library Staff:

We’re on-schedule for this weekend’s server infrastructure migration! Please review our original posting and email help@swanlibraries.net if you have any questions or encounter any issues.

To reiterate our quick notes relating to the migration:

• Migration starts at 6pm on Sunday, January 13^th and extends into the early morning of Monday, January 14^th.
  • SWAN staff will send a SWANcom in the morning of January 14^th to give the “all clear” to login and begin using the migrated server.
• This migration will require a FREEZE of all Acquisitions services on Friday, January 11^th at 12pm, that extends through to the completion of the migration.
  • Acquisitions performed during the freeze period will potentially cause order issues.
• No WorkFlows client updates or hostname changes are necessary to accommodate this change.
  • SIP2-based PCReservation libraries should verify that their server is referencing the hostname and not the IP address. This feature is available in PCReservation 4.5+
• Monday, January 14^th’s morning report schedule WILL experience delays due to the shift of overnight maintenance.
  • Please avoid scheduling unnecessary reports until the schedule has caught up.
• BLUECloud Analytics statistics will likely be one day off. These will catch up on Tuesday, Jan 15^th.
• Library staff may need to start Monday, January 14^th using Offline mode if the migration takes us into the morning.
• *NEW: We strongly recommend having your IT staff or contractors available and on-site on Monday the 14^th as some libraries may need internal network/routing changes that cannot be performed by SWAN IT staff.
• *NEW: SWAN will be implementing a new volume email service this week (prior to the migration) to help us better control and monitor email notification success from the new environment.
  • This new service should not require any changes by the library or patron, but we’ll issue further notice if email spam rules or anything of the sort will need to be modified to accommodate.

We’ll issue an additional reminder SWANcom later this week and a notice when the migration begins. Additionally, be sure to watch SWANcom on the morning of the 14^th for the all-clear to login.

Thank you.

--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: swancom-bounces@list.swanlibraries.net <swancom-bounces@list.swanlibraries.net> On Behalf Of webmaster@swanlibraries.net
Sent: Wednesday, December 5, 2018 2:24 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM

Message from sender:

From the SWAN Support Website:

Published on SWAN (https://support.swanlibraries.net)

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SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM

12/05/2018 - 14:23 - by Steven Schlewitt

SWAN Member Library Staff:

We’re at the last milestone of the SWAN server infrastructure migration project! On Sunday, January 13^th at 6pm, SWAN IT will work with SirsiDynix engineers to migrate our server data to the new server infrastructure host in the Microsoft Azure Cloud. This migration could take the entire evening into Monday morning, so please check SWANcom and the SWAN support site first thing on Monday morning prior to your initial login.

Unlike the past two milestones in this project, no additional work will be required on the library’s side to accommodate this change. SWAN IT staff are currently wrapping up the coordination of VPN changes with the Network Self-Maintainer libraries, but the Symphony WorkFlows server will continue to use the hostname, api.in.swanlibraries.net and will continue to be accessible exclusively over the SWAN VPN. Some changes to the traffic routing on your library network may be needed – an upcoming benchmark of our new environment will help to determine if this is at all necessary.

The Important Details:

What? Symphony server Cloud migration

When? Begins at 6pm. on Sunday, January 13^th concluding the morning of Monday, January 14^th. (Migration is scheduled after library hours)

Who is Impacted? Primarily overnight/online patrons and potentially early morning library staff

• Circulation/Reference Staff: Potentially use WorkFlows in Offline mode on Monday, January 14^th unless the all-clear is given prior to open.
• Cataloging/Tech Services Staff: Observe the Acquisitions freeze from Friday, January 11^th until notified via SWANcom (expectedMonday, January 14^th).
• Information Technology Staff: If you are a Self-Maintenance VPN library, Rudy Host will be reaching out to you (if he hasn’t already) to configure a new VPN. Additionally, your library may need to adjust network traffic routes if any changes have been made internally in your library (not present on your Sonicwall). Otherwise for libraries with Sonicwalls managed by SWAN IT, the necessary changes should already be in-place.
• Patrons: Will be unable to access My Account, Item Availability, Payments, and Holds functions in Enterprise during the migration.

Service Availability During the Migration (after 6pm on Sunday the 13^th)

• Symphony/WorkFlows Server

• No access to SIP2 or Web Services 3rd Party Vendor Integrations (databases, electronic media)
• No access to SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)
• No access to WorkFlows

• Enterprise

• Full access to current item records and searching (cached data)
• No access to My Account features
• No access to place holds
• No access to commerce/payment functions
• No access to item availability

• BLUEcloud Applications

• Full access to BLUEcloud Analytics
• Full access to BCA report functions
• Statistics from November 7th, 8th will not be accessible until later in the week
• BCA Reports will be generated and emailed as scheduled

• No access to Bookmyne
• No access to MobileCirc

Quick Notes…

• Migration starts at 6pm on Sunday, January 13^th and extends into the early morning of Monday, January 14^th.

• SWAN staff will send a SWANcom in the morning of January 14^th to give the “all clear” to login and begin using the migrated server.

• This migration will require a FREEZE of all Acquisitions services on Friday, January 11^th at 12pm, that extends through to the completion of the migration.

• Acquisitions performed during the freeze period will potentially cause order issues.

• No WorkFlows client updates or hostname changes are necessary to accommodate this change.

• SIP2-based PCReservation libraries should verify that their server is referencing the hostname and not the IP address. This feature is available in PCReservation 4.5+

• Monday, January 14^th’s morning report schedule WILL experience delays due to the shift of overnight maintenance.

• Please avoid scheduling unnecessary reports until the schedule has caught up.

• BLUECloud Analytics statistics will likely be one day off. These will catch up on Tuesday, Jan 15^th.
• Library staff may need to start Monday, January 14^th using Offline mode if the migration takes us into the morning.

Server Environment Test Announcement

Watch SWANcom later this week for an announcement and details of a test of the new server environment. The test will take place on Thursday, December 13^th between 10am-12pm and will require each library to perform a few simple WorkFlows functions in the new server environment and submit a FormSite survey.

Questions or comments? Please contact SWAN Support

If you have any questions, comments, or run into any difficulties on the day of the migration, please email help@swanlibraries.net to create a ticket in the SWAN support system or contact SWAN Support directly by calling 844-SWANLIB (844-792-6542) and dial 0 for immediate assistance.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

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Source URL: https://support.swanlibraries.net/news/2018-12/66379