SWAN Member Library Staff:

Due to sporadic search issues that have been occurring throughout the day, we’ve decided to take the Symphony/WorkFlows server offline for a few minutes for further troubleshooting.

We’ll be performing a restart of the server at 3:00pm today. We expect this outage will only last a few minutes, but please use WorkFlows in Offline mode until we send an all-clear follow-up message via SWANcom/support post.

This brief outage will impact the following services:

Symphony:

-          WorkFlows client

-          SIP2 connected hardware (AMH, self-check)

-          SIP2 connected library software (PC reservation, print release)

Symphony Web Services and External Authentication Services:

-          Enterprise My Account functions (including payments)

-          Enterprise material availability

-          Digital media/eRC/reference databases

-          BookMyne

-          MobileCirc

Thank you for your patience as we troubleshoot this issue.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/