SWAN Member Library Staff:
UPDATE 06/18/2024 7:02 PM
Thank you all for your patience.
SirsiDynix has finished the BLUEcloud Analytics harvest and is running all reports that were scheduled to run today a second time. If you received your reports via email earlier today they may not include transactions that took place yesterday. You should
use the reports being delivered now for accurate information.
SirsiDynix has not yet concluded their investigation into the issue that stalled our upgrade last night. We will update the news article as we have more information.
If you have any questions please
Submit a Ticket from the SWAN support site or send an email to
help@swanlibraries.net.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings
From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, June 18, 2024 12:10 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] UPDATE - Symphony 4.1 Upgrade Postponed - Overnight Processing Completed
SWAN Member Library Staff:
UPDATE 06/18/2024 11:20 AM
The overnight maintenance and morning reports have completed; you may now run any necessary reports in Symphony.
Our overnight BLUEcloud Analytics harvest was not able to run last night due to the issues with the upgrade. You should hold off
on running any BLUEcloud Analytics reports for information that includes any transactions performed yesterday as it will not be included. If you have scheduled reports that include transactions performed yesterday you may need to run the reports manually once
the harvest is complete. We have asked SirsiDynix to run the harvest now; we'll let you know when that is complete.
We will continue to update the
News Article as we have more information about the BLUEcloud Analytics harvest.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings
From: Vickie Totton
Sent: Tuesday, June 18, 2024 8:35 AM
To: swancom@list.swanlibraries.net
Subject: RE Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late
SWAN Member Library Circulation Staff:
The Overnight Processing is still running. This includes the following processes:
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings
From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, June 18, 2024 6:04 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late
SWAN Member Library Staff:
During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1.
We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause.
Essential overnight maintenance reports will continue to run late as the system gets caught up.
Please refrain from running any unnecessary reports until this process is complete.
There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows
4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a
link to the installer here.
We will update the
News Article on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings